2011 Chevrolet Impala

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SEAT HEADRESTS WERE TOO HIGH AND OBSTRUCTING VISIBILITY THRU THE REAR VIEW MIRROR. IN ADDITION, HE STATED THAT THE SIDE VIEW MIRRORS WERE ABNORMALLY SMALL. THE DEALER WAS CONTACTED BUT OFFERED NO ASSISTANCE, STATING THAT THEY COULD NOT ALTER THE DESIGN OF THE VEHICLE. THE DEALER ADVISED THE CONTACT THAT AN INDEPENDENT MECHANIC COULD POSSIBLY LOWER THE SEAT OR CUT DOWN THE HEADREST. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 500.

TL*THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THE THREE OF THE HEADREST LOCATED IN THE REAR OF THE VEHICLE BLOCKED 75% OF HER VIEW. THE FAILURE MADE IT DIFFICULT TO SEE THE VEHICLE BEHIND HER AND TO CHANGE LANES. THE DEALER STATED THAT THEY COULD NOT ADJUST THE REAR HEADREST, BECAUSE IT WOULD MAKE THEM LIABLE. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 200. UPDATED 03/11/11*LJ UPDATED 12/30/11 *CN

I OWN A 2011 CHEVROLET IMPALA WHICH HAS A SERIOUS TRAFFIC HAZARD INVOLVING THE THREE REAR HEAD RESTS AFFIXED/SEWN - WHICH MAKES THEM NON-ADJUSTABLE. THE PROBLEM IS AGGRAVATED BY THE FACT THAT THE HEAD RESTS ARE HIGHER THAN MOST VEHICLES. THE FIXED POSITION OF THESE HEAD RESTS BLOCK THE DRIVER'S VISION OUT OF ABOUT ONE THIRD OF THE REAR WINDOW. THE MIDDLE HEAD REST IS ESPECIALLY TROUBLESOME. I WROTE GENERAL MOTORS ABOUT THIS APPROXIMATELY 2 WEEKS AGO AND THEY HAVE NOT RESPONDED. THE SALES AND THE SERVICE DEPARTMENTS AT THE DEALERSHIP ARE WELL AWARE OF MY CONCERNS. NHTSA COMPLAINT 10358310 WAS ALSO FILED CONCERNING THIS IDENTICAL PROBLEM, I HAVE 61 YEARS OF DRIVING EXPERIENCE - ALL SIZES/TYPES OF AUTOS. IN MY CONSIDERED OPINION THIS IS A DESIGN FLAW. I HAVE RAISED THE DRIVER'S SEAT TO THE HIGHEST SETTING AND HAVE TRIED ALL POSSIBLE ADJUSTMENTS TO THE INSIDE AND SIDE MIRRORS IN AN ATTEMPT TO SOLVE THIS TO NO AVAIL. *TR