2011 Chevrolet Impala

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA . THE CONTACT STATED THAT THE HEIGHT OF THE HEADREST WAS BLOCKING THE VISIBILITY OF THE ROADWAY WHEN THE CONTACT HAD TO LOOK THROUGH THE REAR WINDOW. THE DEALER WAS CONTACTED AND THEY STATED THAT THE DESIGN OF THE VEHICLE COULD NOT BE ALTERED. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 32,000.

REAR HEADRESTS ARE SO LARGE THEY BLOCK MY VIEW AND I AM AFRAID TO DRIVE THE CAR. I CALLED GM AND THEY TOLD ME TO CALL THE DEALERSHIP. THE DEALERSHIP SAID THEY CANNOT DO ANYTHING TO CORRECT IT BUT I COULD TRADE IN FOR A 2012... I THINK THIS IS CRAZY! I AM NOT THE ONLY PERSON TO EXPRESS CONCERN ABOUT THIS HAZARD. HOW MANY COMPLAINTS WILL IT TAKE TO MAKE THE MANUFACTURER REPLACE THE SEAT BACK WITH THE 2012 VERSION???? *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT NOTICED THAT THE REAR SEAT MIDDLE HEAD REST OBSTRUCTED HER VIEW OF THE ROADWAY WHEN LOOKING THROUGH THE REAR VIEW MIRROR. THE HEAD REST COULD NOT BE REMOVED. THE CONTACT ALSO NOTICED THAT THE FRONT PASSENGER SIDE AIR BAG WAS NOT PUSHED FLAT DOWN INTO THE COMPARTMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 28,855.

THE REAR HEADRESTS IN THE IMPALA ARE TERRIBLE. IT IS A SAFETY CONCERN/ISSUE. THEY OBSTRUCT, OBSCURE, OR IMPAIR THE DRIVER'S CLEAR VIEW. THIS IS AN ACCIDENT WAITING TO HAPPEN. THERE SHOULD BE A RECALL ON THIS. THIS IS A MAJOR FLAW. ANOTHER THING IS THE SIDE MIRRORS, WHY ARE THEY SOOOO TINY? SIDE MIRROR ARE SUPPOSED TO PROVIDE MAXIMUM VISIBILTY. THE DRIVER OF ANY MOTOR VEHICLE SHOULD HAVE A CLEAR VIEW OF THE ROADWAY & OBJECTS SURROUNDING THE VEHICLE FROM ANY ANGLE!!!! AUTOMAKERS, KEEP THIS IN MIND WHEN DESIGNING A VEHICLE. SAFETY FIRST!!!! DO NOT SACRIFICE SAFETY FOR STYLE!!!!!! *TT

THE REAR VISIBILITY BOTH USING THE MIRROR AND TURNING YOUR HEAD IS COMPROMISED BY THE MIDDLE HEADREST LOCATED ON THE BACK SEAT. IT SHOULD HAVE BEEN DESIGNED TO BE REMOVED BUT IS MADE INTO THE REAR SEAT. I BELIEVE IT IS AN ACCIDENT WAITING TO HAPPEN. THE OTHER TWO HEADRESTS ALSO MAKE IT HARD TO SEE. I REALLY BELIEVE IT WAS AN ALL AROUND BAD IDEA BY GMC. I ALSO GET A FILM ON MY WINDSHIELD LIKE I'VE BEEN SMOKING BUT NOBODY IN MY FAMILY SMOKES. I SUGGESTED TO THE DEALERSHIP THAT IT MAY BE THE HEATER CORE BUT THEY ASSURED ME IT COULDN'T BE THE HEATER CORE. THEY TOLD ME TO KEEP WASHING THE WINDSHIELD AND IT WOULD EVENTUALLY GO AWAY. *TR

MY COMPLAINT WITH THIS VEHICLE IS VISIBILITY CAUSED BY THE REAR HEADRESTS WHEN USING THE REAR VIEW MIRROR. GM BUILT THE BACK SEAT WITH 3 LARGE HEADRESTS "WHICH CANNOT BE REMOVED" THAT BLOCKS ALMOST THE ENTIRE REAR WINDOW. WHEN DRIVING THE CAR, THE MOST I CAN SEE IN THE REAR VIEW MIRROR IS THE TOPS OF THE CAR(S) BEHIND ME, SOMETIMES NOT THAT MUCH. WHEN BACKING UP, YOU HAVE TO LOOK AROUND ALL THREE BACK HEADRESTS IN ORDER NOT TO HIT SOMEONE OR SOMETHING. THESE BACK SEAT HEADRESTS CAN BE REPLACED BY BUYING THE 2012 IMPALA HEADREST COMPONENTS FROM GM WHICH COST AT LEAST $400.00 JUST FOR THE 3 PARTS NEEDED. I FEEL LIKE GM SHOULD BE REQUIRED TO REPLACE THE BACK SEAT HEADRESTS DUE TO THE HAZARD POSED BY THE HEADRESTS. *KB

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REAR SEAT HEADRESTS WERE SITTING TOO HIGH, OBSCURING HER VISION OF THE ROADWAY WHEN ATTEMPTING TO CHANGE LANES OR REVERSE. THE CONTACT WAS UNABLE TO SEE ANYTHING BEHIND THE VEHICLE DUE TO THE OBSTRUCTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE HEAD RESTS WERE DESIGNED IN A SPECIFIC MANNER AND COULD NOT BE REDESIGNED. THE MANUFACTURER WAS CONTACTED BUT THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,500. UPDATED 04/10/12*LJ UPDATED 04/11/12

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE REVERSING FROM A RESIDENTIAL DRIVEWAY, HE CRASHED INTO A PARKED CAR. THE CONTACT STATED THAT HIS VIEW OF THE VEHICLE WAS OBSTRUCTED BY THE REAR MIDDLE SEAT HEADREST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE HEAD REST COULD NOT BE REPLACED, REMOVED OR ADJUSTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 3,100.