2010 Chevrolet Impala

PULLED INTO THE GAS STATION TO PUMP GAS, AFTER PUMPING GAS, THE CAR WOULD NOT START. HAD THE CAR TOWED TO A MECHANIC WHO LOOKED AT THE VEHICLE AND DETERMINED THE FAULTY IGNITION SWITCH IS CAUSE OTHER PROBLEMS WITH THE VEHICLE. I CAN NOT GET THE OTHER ISSUES CORRECTED UNLESS GM FIXES THE FAULTY IGNITION SWITCH FOR RECALL #14299. I HAVE CALLED SEVERAL DEALERSHIPS IN THE AREA, AND NONE OF THEM HAVE THE PART NEEDED TO FIX MY CAR. I PURCHASED THIS CAR IN 2010, AND HAVE HAD MANY PROBLEM WITH IT SINCE 2011. THE FUEL PUMP WAS CHANGED 2 TIMES AND THE TRANSMISSION HAS BEEN REPLACED 1 TIME. I ENCOURAGE THE NHTSA TO LOOK INTO THE ENTIRE VEHICLE AND NOT JUST THE FAULTY IGNITION SWITCH. GM HAS FAILED THE CONSUMER IN MANY WAYS, AND I'M VERY DISAPPOINTED WITH MY GM CAR BUYING EXPERIENCE. I'M A SINGLE PARENT AND NEED MY VEHICLE TO RUN AND RUN SAFELY. *TR

WHILE DRIVING WITH A PASSENGER IN THE FRONT SEAT, THE PASSENGER AIRBAG WOULD SWITCH OFF FOR NO REASON WITHOUT THE PASSENGER MOVING. THIS HAPPENED A NUMBER OF TIMES OVER ABOUT A WEEK. THEN ON FRIDAY OCTOBER 3RD, 2014 IT HAPPENED AGAIN AND THIS TIME RIGHT AFTER IT HAPPENED ALL THE GAUGES DROPPED INCLUDING FUEL, MPH, RPM, ETC... SO I PULLED INTO A PARKING LOT AND BEFORE I WAS ABLE TO STOP, THE COMPUTER MODULE IN THE CAR DIED AS WELL AS THE ENGINE. I ENDED UP HITTING A LIGHT POST IN THE PARKING LOT WHILE AVOIDING A PEDESTRIAN. THE CAR HAS SINCE CEASED TO START AT ALL. LUCKILY NO ONE WAS HURT BUT THIS CAR WAS CLEARLY NOT SAFE. I CONSIDER MYSELF VERY LUCKY. *TR

I TRIED TO START THE CAR BUT EVERYTHING WAS DEAD. NO WARNING LIGHTS WERE ON. THE KEY WOULD NOT COME OUT OF THE IGNITION. THE BATTERY WAS ONLY TWO DAYS OLD AND IT CHECKED GOOD. I HAD IT TOWED TO THE CHEVY DEALER. THE DEALER HAD THE CAR FOR ALMOST A WEEK ,THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM. THIS WAS THE THIRD TIME THEY HAVE TRIED TO FIX IT. SINCE THE PROBLEM WASN'T SOLVED I CAN NOT TRUST THE CAR AND MY WIFE CAN NOT DRIVE IT AS YOU NEVER KNOW WHEN IT WILL FAIL. I HAVE ALSO HAD FOUR ACTUATORS AND TWO COOLING FAN MOTORS REPLACED THAT WERE SUPPOSED TO SOLVE MY PROBLEM. DIDN'T WORK! EITHER GM CAN'T FIX THE PROBLEM OR WON'T. I CAN'T TELL WHICH. ANYWAY I AM DONE WITH GM CARS. *TR

WHILE DRIVING THE VEHICLE, MY 17 YEAR OLD SON INFORMED ME THAT THE SERVICE AIR BAG LIGHT CAME ON. I TOOK IT TO A CHEVROLET DEALERSHIP NEAR MY TOWN. THEY RAN TESTS ALL DAY TO SAY THAT A CONNECTION IN THE RIGHT SIDE OF THE FRONT PASSENGER SEAT AND A TERMINAL NEEDED TO BE REPLACED ($264). BEFORE GETTING HOME, WHICH IS ABOUT 10 MILES FROM THE DEALERSHIP, THE LIGHT CAME BACK ON. CALL THE DEALERSHIP AND RETURNED CAR. THIS TIME THEY TELL ME THAT THE SEAT BELT PRETENSIONER NEEDS TO BE REPLACED ($215). I FELT I WAS BEING GIVEN THE RUN AROUND SO I DID NOT GET IT REPAIRED THERE. SIX MONTHS LATER THE LIGHT COMES BACK ON. I TAKE IT TO A HONDA DEALERSHIP THINKING THEY HAVE BETTER QUALITY CARS AND THEY TEST IT. THEY SAY THAT IT'S SOMETHING ELSE IN THE SEAT AND THAT IT WILL BE APPROXIMATELY $700 TO REPAIR. I CONTACT GM TO SEE IF THERE IS A RECALL OR SOMETHING THAT CAN BE DONE. THEY STATE NO RECALL AND THAT IF IT'S NOT REPAIRED BY CERTIFIED GM DEALERSHIP, IF IT IS LATER RECALLED I WILL NOT BE REFUNDED. I TAKE IT TO CERTIFIED GM DEALER AND THEY SAY THEY DON'T FIND ANYTHING BECAUSE THE SYSTEM HAS BEEN RESET. LAST WEEK, AFTER THE LIGHT STAYING ON CONTINUOUSLY I TAKE IT TO THE CERTIFIED GM DEALERSHIP. THEY RUN DIAGNOSTICS AND TELL ME THAT IT'S THE SEAT BELT PRETENSIONER. AFTER PAYING APPROXIMATELY $325 AND THEM KEEPING MY CAR FOR A WEEK, I RECEIVE THE CAR BACK AND 35 MILES LATER THE LIGHT REAPPEARS. I AM DEFINITELY SICK OF THIS CAR AND THINK GM IS AWARE OF THIS PROBLEM BUT THEY DON'T WANT TO FIX IT BECAUSE OF ALL THE OTHER RECALLS THEY ARE HAVING. I HAVE SPENT OVER $700 TO NO AVAIL. MY NEXT CAR WILL DEFINITELY NOT BE ANYTHING GM! CALLING GM IS A WASTE OF TIME BECAUSE THEY ACT AS IF MY CALL IS A BURDEN TO THEM. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER STATED THAT THERE WERE A LIMITED QUANTITY OF PARTS BEING DISTRIBUTED TO EACH DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE.