2018 Chevrolet Equinox

The contact owns a 2018 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the brake vacuum pump failed to operate as needed and caused the brake pedal to become firm. The message "Service Brake Assist" was displayed. The dealer was contacted, and the vehicle was diagnosed and determined to have the brake vacuum pump had disintegrated, and a part had fallen into the engine. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,876.

The contact owns a 2018 Chevrolet Equinox. The contact stated that while driving 70 MPH, the Service Brake Assist warning light illuminated, and the brake pedal became difficult to depress. The contact exited the first available exit and coasted to the side of the road. The vehicle was towed to the dealer, who diagnosed that the vacuum pump had failed and needed to be replaced. The vehicle was repaired. Approximately 5 years later, the failure reoccurred while driving approximately 70 MPH. The contact was able to get off the nearest exit, then coasted to a stop. The vehicle was towed to the dealer, who diagnosed the same cause of failure. The vacuum pump was replaced again. The manufacturer was informed of the failure and opened a case. The failure mileage was 49,967.

The contact owns a 2018 Chevrolet Equinox. The contact stated while driving at undisclosed speeds, the brake pedal seized while depressing the brake pedal. The check engine warning light was illuminated. The contact was able to pull over to the side of the road and the vehicle eventually came to a stop. The vehicle was towed to the residence. The contact inspected the vehicle and found that a gasket had detached and was missing, and there were plastic pieces inside the engine, and there was oil intrusion into other parts of the vehicle and engine. The vehicle was not diagnosed or repaired. The vehicle was parked at the residence and had not been driven since the failure. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was 200,000.

The contact owns a 2018 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, but the vehicle failed to stop immediately. The contact had to firmly depress the brake pedal for the vehicle to respond. The "Service Brake Assist" message was displayed. Additionally, the engine made a clicking sound, and the vehicle lost motive power while driving. The vehicle was towed to an independent mechanic, who related the failure to NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic); however, the VIN was not included in the recall. The vacuum pump was replaced, but the mechanic discovered metal shavings from the vacuum pump in the engine. The contact was informed that the engine also needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 107,000.

The contact owns a 2018 Chevrolet Equinox. The contact stated while driving 40 MPH, the "Brake System Failure" message was displayed while depressing the brake pedal. The contact stated that the brake pedal was firm. The contact continued driving to the residence. The contact parked the vehicle, and inspected the calipers but found no cause for the failure. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 51,000.

The contact owns a 2018 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the "Reduced Engine Power" message flashed on the instrument panel with an audible beep coming from the vehicle. The vehicle started to lose power and the contact pulled over to the side of the road. Due to the failure, the vehicle was towed to an independent mechanic where it was discovered that the vacuum pump had damaged the cam shaft, causing the cam shaft to explode, releasing particles into the engine long block. Upon investigation, the contact discovered NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulics) which was then linked to the failure. The manufacturer was notified of the failure and the contact was informed that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was approximately 120,000.

The contact owns a 2018 Chevrolet Equinox. The contact stated while driving 20 MPH, and attempting to stop at a stop sign, the brake pedal was depressed, and the vehicle failed to respond. No warning lights were illuminated. The contact made a left turn into a parking lot and became aware that there was brake fluid leaking from the vacuum pump where it was attached to the engine. The vehicle was towed to an independent mechanic where it was diagnosed that the vacuum pump had failed. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 19V645000 (SERVICE BRAKES, HYDRAULIC). The manufacturer was notified of the failure and a case was opened. The failure mileage was 130,000.

The contact owns a 2018 Chevrolet Equinox. The contact stated while driving 60-65 MPH, the brakes became inoperable. The brake pedal failed to depress as needed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the vacuum pump to the brake booster was inoperable. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.

The contact owns a 2018 Chevrolet Equinox. The contact stated that while driving approximately 50–60 MPH, the brake pedal was firm while depressed, and the vehicle failed to stop immediately. The contact stated that the infotainment screen was blank. The contact made a right turn and coasted the vehicle to the residence. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed or repaired. The contact related the failure to the electrical system. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 64,000.

The contact owns a 2018 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the service brake assists warning light illuminated. The contact stated that right after the warning light illuminated, the contact rear-ended the vehicle in front. The vehicle was taken to an independent mechanic, but the failure could not be duplicated. The contact stated that the failure had reoccurred. The contact stated that the brakes were inoperable. The contact stated that the brakes were inoperable for approximately 10 seconds while driving 40 MPH on a busy roadway. The vehicle was taken to the dealer where it was diagnosed with a failed vacuum pump for the braking system. The contact was informed that the vacuum pump needed to be replaced. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,500.