2018 Chevrolet Equinox

The contact owns a 2018 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the service restraint error message was displayed. The dealer was made aware of the failure but provided no assistance. The vehicle was taken to an independent mechanic where it was diagnosed with a front passenger's seat air bag sensor failure. The contact was informed that the front passenger's seat air bag sensor needed to be replaced. The vehicle was repaired. The contact stated that the parts were on back order. The manufacturer was made aware of the failure. The contact reported the failure using the report by phone using the manufacturer's automated system. The failure mileage was approximately 56,744.

I am an investigator w/ the Medical Examiner's office in Dallas, TX. We are investigating the death of an individual who was inside a 2018 Chevy Equinox that was "rebuilt." During the minor accident, the steering wheel airbag deployed, but exploded and shot many large pieces of debris and shrapnel at the decedent's face. Ultimately leading to her passing. After the examination, a large piece of metal w/ a serial number was located. [XXX]. We are working alongside Dallas PD VHU for this crash. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On or about 10/10/24 …2018 EQUINOX my SRS light came on my digital control along with the body holding a ball indicating the I had an airbag(s) issue. I immediately called my dealership that wanted me to bring it in (a week later) and cost to put it on the machine would cost $180 for diagnostics. Later the next day, honked my hour..everything back to normal. Next morning, back on. Est costs to fix$1,000 approx. no accidents. No other issues. Diag indicates R/FRT & L.RT AIRBAG SENSOR needs replace. NHTSA #10137388 & 10164117 cases

I was in an accident when my 2018 Chevy Equinox rear ended a stopped vehicle at a traffic light. There was significant damage to the front of my vehicle 12k plus. The emergency braking system did not activate, nor did the airbags. My wife experienced severe contusions to the chest area.we wonder why the emergency braking system or airbags failed to deploy.

At 12pm on June 11, 2023 I was parked in a church sparking lot in East Rochester and was facing the church's stone wall. My vehicle was only 2 feet from the was when the car accelerated toward the wall and all of the airbags opened and the hood and side panels were affected causing the vehicle was considered totaled by my insurance. My foot was on the brake and I was preparing to put the car in park when the car lurched forward and hit the wall at a high rate of speed. GM examined the car and gave me a report I could not understand but their report indicated that there was not a vehicle defect. I find this highly improbable. I can send the report and perhaps your organization can read it or do your own inspection of my vehicle. Thank you very much for your attention to this matter. This same thing has happened to 2 other people I know who drive Equinoxes. Best Regards, [XXX] [XXX] Cell [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

AIR BAG SERVICE LIGHT GOES ON WHEN FRONT PASSENGER BUCKLES UP, IF PASSENGER UNBUCKLES LIGHT DISAPPEARS, IT HAPPENS WHILE DRIVING, PARKED, BACKING UP, ALL SPEED, ALL WEATHER CONDITIONS, ANY ROADS. IT LOOKS THE SEATBELT ACTIVATE THAT SERVICE LIGHT . I BOUGHT THE CAR USED 11/28/20 AND STILL HAVE DMV WARRANTY 60 DAYS, HOWEVER STEPHEN AUTOMALL CENTRE, BRISTOL CT DOESN'T HONOR THE WARRANTY!

TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT DEPLOY. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET GILBERT (LOCATED AT 3215 S AUTO WAY, GILBERT, AZ 85297, (480) 359-2264) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE RETRIEVED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN BACK TO AUTONATION CHEVROLET ON SEVERAL OCCASIONS FOR THE AIR BAG WARNING INDICATOR FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 3,050.