NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
395 reportsMileage unknown · Mar 12, 2025
Unknown Or Other
Rear main seal blew due to freezing condensation in the pcv valve. The vehicle is at the dealership but can be available for inspection. This happened in an isolated area, when temperatures were below -15 degrees with the windchill. The vehicle started leaking oil and was not drivable, so me and my elderly mother were broke do…
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Rear main seal blew due to freezing condensation in the pcv valve. The vehicle is at the dealership but can be available for inspection. This happened in an isolated area, when temperatures were below -15 degrees with the windchill. The vehicle started leaking oil and was not drivable, so me and my elderly mother were broke down on the side of the road in freezing temperatures! The problem have been verified by a transmission shop as well as a GM certified dealership. The vehicle has been inspected by a transmission shop, as well as a GM dealership, and a 3rd party investigator from my extended warranty company. There were no warning lights or indications prior to the vehicle starting to pour oil out from underneath it!
NHTSA ODI #11647980
94,690 miles · Mar 6, 2025
Engine
The contact owns a 2016 Chevrolet Equinox. The contact stated while driving 55 MPH, the vehicle started making a ticking noise. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, and the mechanic informed the contact that the engine was low by two quarts of engine oil. On another occasion…
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The contact owns a 2016 Chevrolet Equinox. The contact stated while driving 55 MPH, the vehicle started making a ticking noise. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, and the mechanic informed the contact that the engine was low by two quarts of engine oil. On another occasion, the vehicle was taken to the independent mechanic for an oil change, and the engine was low by two quarts of engine oil. The following month the vehicle was taken to the independent mechanic, due to the vehicle hesitating to accelerate, the vehicle was diagnosed with excessive oil consumption. The vehicle was not repaired after the most recent failure. The dealer was not made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 94,690.
NHTSA ODI #11646732
Mileage unknown · Mar 5, 2025
Engine
Engines rear main seal failed and was replaced Freezing weather-15 degrees car will not run GM dealer that car was towed too Just a shutter no dash or any lights ever came on Repair by GM dealer said pcv valve froze resulting in dramatically increased oil pressure
NHTSA ODI #11646546
120,000 miles · Feb 24, 2025
Engine
The contact owns a 2016 Chevrolet Equinox. The contact stated that while driving on a rural road at 55 MPH, the vehicle lost motive power. No warning lights were illuminated. The contact entered a nearby parking lot, where the vehicle was parked and inspected. The contact stated that there was an abnormal amount of oil leaking f…
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The contact owns a 2016 Chevrolet Equinox. The contact stated that while driving on a rural road at 55 MPH, the vehicle lost motive power. No warning lights were illuminated. The contact entered a nearby parking lot, where the vehicle was parked and inspected. The contact stated that there was an abnormal amount of oil leaking from underneath the vehicle. The vehicle was towed to a local independent mechanic, who diagnosed the vehicle and informed the contact that the vehicle had experienced engine failure and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.
NHTSA ODI #11644608
Mileage unknown · Feb 19, 2025
EngineFuel/propulsion System
When temperatures were around 0 degrees, I was driving to work and I started hearing a noise and the car was shaking. I oil all over the ground and checked the oil once parked, the dip stick had no oil and there was white foam under the oil cap. This issue could've cause me to lose control of my vehicle while driving, putting my…
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When temperatures were around 0 degrees, I was driving to work and I started hearing a noise and the car was shaking. I oil all over the ground and checked the oil once parked, the dip stick had no oil and there was white foam under the oil cap. This issue could've cause me to lose control of my vehicle while driving, putting myself and anyone around me at risk. I had the vehicle towed to a dealership where they found out that the rear main seal failed. They replaced the rear main seal along with the front main seal and sent me on my way. I had no issues for the next month, but the weather went back below 0 degrees and the same issue happened again, this time there was ice found in the intake manifold. This repair is being completed now. The vehicle has not been inspected by anyone other than the dealership. No warning light, messages or any other symptoms were present prior to the failure. The engine light DID NOT turn on when the seal "blew" but did turn on after turning the car off and back on.
NHTSA ODI #11643659
Mileage unknown · Feb 17, 2025
Engine
On January 21st,2025 (a day where temps did not exceed zero degrees driving this vehicle 3/4 of mile home from work, as pulling down my street, engine began to run rough. No warning lights came on. i pulled in my drive and garage and turned off, there was an oil trail up my drive. After about an hour i looked under car and a HU…
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On January 21st,2025 (a day where temps did not exceed zero degrees driving this vehicle 3/4 of mile home from work, as pulling down my street, engine began to run rough. No warning lights came on. i pulled in my drive and garage and turned off, there was an oil trail up my drive. After about an hour i looked under car and a HUGE puddle of oil was there. I then had it towed to Chevy dealer. They said it was the 3rd car with this same engine brought in that week, and same issue, a blown rear seal, and in my case damaged the engine quickly. we were told by other dealers that fire could have happened. After doing research, models 2004-2015 have the same exact engine and same exact Defect. the PVC intake valve can develop condinsation (the design does not allow this to escape) and on extreme cold days this can freeze, causing the pressure to build quickly and without warning blow the seal and damage the engine. In 2015 GM put out a service bulliten to dealers warning of this issue and fixed at no charge and also extended the warranty to 10 year 125000 miles (we are currently 8 years , 90K) GM did not change the Defect in this engine until the 2018 model years, GM did not contact any owners of 2016-2027 with the same exact engine and defect to fix or make aware it existed. There are hundred if not thousands of these engines with this defect on the road. It is all over GM related forums, the dealership service departments are aware of the issue as well. GM is refusing to fix my vehicle which now needs a new engine at cost close to $10K, For last month I have had to rent a vehicle for $300 per week at my cost while I fight with GM They have offered me a $1500 coupon to buy a new car, and now today offered $2000 towards the fix this is not acceptable to me. They are aware of the issue and have fully paid for and fixed the SAME EXACT issue all except 2016-2017 we think there should be an urgency to this matter
NHTSA ODI #11643131
Mileage unknown · Feb 15, 2025
Visibility/wiper
The wipers stopped working during a rain snow mix. My brother looked up der the shroud and the motor and assembly are all working fine. But the bushing or housing that keeps the arm in place has corroded and there are barely no threads left to them. This was said to be a problem with the 2015 Equinox as well. He tried to put a n…
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The wipers stopped working during a rain snow mix. My brother looked up der the shroud and the motor and assembly are all working fine. But the bushing or housing that keeps the arm in place has corroded and there are barely no threads left to them. This was said to be a problem with the 2015 Equinox as well. He tried to put a new nut in to fix the problem. But that only worked for a little while. Now it is no longer holding and it's going to be an awfully snowy few days starting tonight.
NHTSA ODI #11642947
Mileage unknown · Feb 8, 2025
Engine
1. Excessive oil consumption! Adding one quart of oil every two weeks! 2. Timing chain replaced (TWICE) within 2 years! 2022/2023 3. Rear main seal replaced! 2022 4. VVT solenoid replaced because of rapid oil consumption causing metal shavings from engine! 2025 No warning lights just loud ticking all of a sudden and then…
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1. Excessive oil consumption! Adding one quart of oil every two weeks! 2. Timing chain replaced (TWICE) within 2 years! 2022/2023 3. Rear main seal replaced! 2022 4. VVT solenoid replaced because of rapid oil consumption causing metal shavings from engine! 2025 No warning lights just loud ticking all of a sudden and then engine shaking! Camshaft locked up and would not start, had to be towed to repair shop! This is a very dangerous engine (EcoTec 2.4L 4 cylinder) to drive with, as it can lock up or just fail causing an accident!
NHTSA ODI #11641526
Mileage unknown · Feb 7, 2025
Electrical System
Snowy conditions. All of the traction control, stabilitrak, and abs systems are working normally. Sometimes when i accelerate and the wheels start to spin the whole infotainment console turns off. Its almost like the battery is dead for a few seconds then everything turns back on.
NHTSA ODI #11641421
Mileage unknown · Feb 7, 2025
EngineFuel/propulsion System
I'm aware of the history of oil consumption issues with Equinoxs, as this is my third one, but I am told by the mechanic who did the oil change that there are no leaks, yet there 8 day later, after the oil change has been preformed, there is absolutely no oil on the dip stick. I just bought this car from Showcase Auto Sales, in …
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I'm aware of the history of oil consumption issues with Equinoxs, as this is my third one, but I am told by the mechanic who did the oil change that there are no leaks, yet there 8 day later, after the oil change has been preformed, there is absolutely no oil on the dip stick. I just bought this car from Showcase Auto Sales, in Chesaning, MI and they will not take it back, as they sell them as is. There was no oil then either.
NHTSA ODI #11641323
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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