The contact owns a 2016 Chevrolet Equinox. The contact stated that while inspecting under the hood, it was discovered that oil had leaked into the engine compartment. The contact discovered that the vehicle had experienced excessive oil consumption and extra quarts of oil were required and added to the engine every two days. The…
Read full complaint
The contact owns a 2016 Chevrolet Equinox. The contact stated that while inspecting under the hood, it was discovered that oil had leaked into the engine compartment. The contact discovered that the vehicle had experienced excessive oil consumption and extra quarts of oil were required and added to the engine every two days. The vehicle was taken to the local dealer who replaced a faulty sensor, but the failure persisted. The manufacturer was also notified of the failure, but no assistance was offered. The failure mileage was 118,000.
NHTSA ODI #11572076
Mileage unknown · Feb 14, 2024
Engine
Problem first appeared with the limp mode being initiated by the vehicles computer system. This occurred at 96,000 miles in July of 2021. After running numerous diagnostics with a OBD scanner, and removing VVT solenoids, came to the conclusion it was the problem. After replacing with new OEM Solenoids and restarting the compu…
Read full complaint
Problem first appeared with the limp mode being initiated by the vehicles computer system. This occurred at 96,000 miles in July of 2021. After running numerous diagnostics with a OBD scanner, and removing VVT solenoids, came to the conclusion it was the problem. After replacing with new OEM Solenoids and restarting the computer from the battery. The problem seemed to be resolved. In March of 2021the vehicle started losing oil by the quart each week. January 2022 the computer link initiated the limp mode again at 100,000 miles. After trying to diagnose using OBD, the conclusion was not apparent. Followed up by taking the air box off and found oil in the vacuum line for the air box. Continue the investigation by removing the PCV valve and the VVT solenoids. Found large amounts of oil(more than Chevy engineers allowed). Then proceeded to reassemble and run compression tests. Found "blow by" to be so bad that the oil was blowing out of the valve cover and past the seal. Disassembled the intake manifold and found puddles of oil in the base of the intake manifold. The MAF system had large amounts of carbon build up. Cleaned intake components meticulously. Reassembled and problem went away only to reemerge with massive oil loss September of 2022. Took to the dealer and they kept vehicle an entire week to report they found no oil loss. We then decided to rebuild engine; seals, pistons, rings, bolts etc.. After removing engine (January 2023 113,000miles) completely and breaking it down to crankshaft, I came to the conclusion the Intake manifolds direct injection system has a major flaw (mainly due to a pinhole becoming clogged found in the middle of the intake valve system). Causing massive pressure issues that can lead to full engine failure. So much carbon build up on pistons with major ignition problems visible by piston damage. In February of 2024 (131,000miles). Problem has started to reoccur with much blow by continuing near valve seal. I have pics
NHTSA ODI #11571848
103,000 miles · Feb 9, 2024
Engine
The contact owns a 2016 Chevrolet Equinox. The contact stated while driving at an undisclosed speed at the drive-thru, the engine made a knocking sound. The vehicle then lost motive power and failed to restart. No warning light was illuminated. Additionally, after the vehicle had an oil change at the dealer, the engine started c…
Read full complaint
The contact owns a 2016 Chevrolet Equinox. The contact stated while driving at an undisclosed speed at the drive-thru, the engine made a knocking sound. The vehicle then lost motive power and failed to restart. No warning light was illuminated. Additionally, after the vehicle had an oil change at the dealer, the engine started consuming an excessive amount of oil, causing frequent oil changes every 3,000 miles. The oil life monitor system displayed 60% of oil remaining; however, when the vehicle was taken to Walmart for an oil change, the contact was informed that there was no oil in the engine. The vehicle also jerked while driving. The vehicle was towed to an independent mechanic, who diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000.
NHTSA ODI #11570975
Mileage unknown · Feb 9, 2024
Engine
Due to an oil consumption issue the engine failed while there was still 1000+ miles before the next oil change was due. There was no warning light indication that the vehicle needed oil. Needed to replace the entire engine. After engine was replaced we were required to monitor the oil consumption consistently. The issue cont…
Read full complaint
Due to an oil consumption issue the engine failed while there was still 1000+ miles before the next oil change was due. There was no warning light indication that the vehicle needed oil. Needed to replace the entire engine. After engine was replaced we were required to monitor the oil consumption consistently. The issue continued and oil had to be monitored and changed more often than manufacturer recommendations. The vehicle was brought to an independent service center who then performed the work to replace the engine. Before the vehicle was brought to an independent service center we went directly to the Chevy Dealer that we bought the vehicle from. They wanted nothing to do with it and did not even offer to inspect the vehicle.
NHTSA ODI #11570972
Mileage unknown · Feb 1, 2024
Engine
[XXX] I drove to work 9.8 miles. It was very cold that week, Zero temps. During my drive I experience intermittent power surges/loss, horrible exhaust filled the vehicle to the point I had to open windows. NO ENGINE LIGHTS ever came on. I called repair shop and scheduled to bring it in after work. They notified me that the main …
Read full complaint
[XXX] I drove to work 9.8 miles. It was very cold that week, Zero temps. During my drive I experience intermittent power surges/loss, horrible exhaust filled the vehicle to the point I had to open windows. NO ENGINE LIGHTS ever came on. I called repair shop and scheduled to bring it in after work. They notified me that the main rear engine seal had blown and caused the oil to leak all out and ruined my engine. The cost to repair/replace engine is going to be $6k. This was a very dangerous situation. I often drive with my daughters and grandchildren in my vehicle. We could have been in a serious accident if I had lost power on the freeway. Or, could have been stranded on the side of the road in zero temps. Upon researching this issue, there is an ongoing lawsuit, , et al.,[XXX] v. General Motors LLC.Case [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11569216
126,000 miles · Jan 30, 2024
Engine
The contact owns a 2016 Chevrolet Equinox. The contact stated that while driving approximately 35 MPH, the vehicle suddenly lost motive power and stalled. The vehicle was towed the local mechanic who diagnosed that the timing chain had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local…
Read full complaint
The contact owns a 2016 Chevrolet Equinox. The contact stated that while driving approximately 35 MPH, the vehicle suddenly lost motive power and stalled. The vehicle was towed the local mechanic who diagnosed that the timing chain had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 126,000.
NHTSA ODI #11568706
Mileage unknown · Jan 28, 2024
Engine
According to the GM Certified Technician our 2016 Chevy Equinox had frozen PCV valves. On the day this happened temperatures were in the single digits. This caused the rear seal to blow and drain the oil from the engine while being driven. Engine shut off completely while driving (after driving 30+ miles) on the highway. We had …
Read full complaint
According to the GM Certified Technician our 2016 Chevy Equinox had frozen PCV valves. On the day this happened temperatures were in the single digits. This caused the rear seal to blow and drain the oil from the engine while being driven. Engine shut off completely while driving (after driving 30+ miles) on the highway. We had to have the car towed. The technician said this is a known issue with the ecotech 2.4 liter engine, “but good luck getting Chevy to do anything for you.” The engine has to be replaced at a cost of $9200. More than the blue book value, and I still owe on it.
NHTSA ODI #11568372
133,000 miles · Jan 26, 2024
Engine
The contact owns a 2016 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the contact heard an abnormal sound. The contact drove the vehicle to the destination. The contact parked the vehicle and checked the engine oil level. The contact became aware of a pasty substance on the end of the dipstick. The…
Read full complaint
The contact owns a 2016 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the contact heard an abnormal sound. The contact drove the vehicle to the destination. The contact parked the vehicle and checked the engine oil level. The contact became aware of a pasty substance on the end of the dipstick. The contact was taken to get oil to top off the engine oil. The contact stated that while driving, the low oil pressure and stop engine warning lights illuminated. The contact parked and turned off the vehicle. The vehicle was towed to an independent mechanic where the vehicle was diagnosed with a failed PCV valve. The contact was informed that the PCV valve needed to be replaced. The vehicle was repaired. The contact stated that after the vehicle was repaired, the check engine warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 133,000.
NHTSA ODI #11568098
Mileage unknown · Jan 24, 2024
EnginePower Train
My car blew out the rear main oil seal due to a faulty pcv valve that froze over in zero degree weather. The car lost all of its engine oil. There were no engine warning lights on before or after this happened. It has been diagnosed at the used dealer ship I got the vehicle from. It's currently at the shop but can be inspected i…
Read full complaint
My car blew out the rear main oil seal due to a faulty pcv valve that froze over in zero degree weather. The car lost all of its engine oil. There were no engine warning lights on before or after this happened. It has been diagnosed at the used dealer ship I got the vehicle from. It's currently at the shop but can be inspected if need be. My personal safety was at risk because it happened on the way to work and could have left me stranded. I also have had to rent a car for the last few weeks due to this issue. The car showed no warning signs of having prior issues of any sort before this happened.
NHTSA ODI #11567456
Mileage unknown · Jan 24, 2024
Engine
WHILE DRIVING DURING A SHORT SPELL OF TEMPERTAURES AROUND 0 DEGREES THE REAR MAIN SEAL ON THE ENGINE BLEW OUT. THIS WAS DUE TO CONDENSATION FREEZING IN PVC PORT OF ENGINE. THIS IS A COMMON PROBLEM I GUESS THAT CHEVROLET IS AWARE OF ON THE 2.4 LITER ECO TECK ENGINE. IF I HAD KNOW ABOUT THE PROBLEM, I WOULD NOT HAVE DRIVEN THE CAR…
Read full complaint
WHILE DRIVING DURING A SHORT SPELL OF TEMPERTAURES AROUND 0 DEGREES THE REAR MAIN SEAL ON THE ENGINE BLEW OUT. THIS WAS DUE TO CONDENSATION FREEZING IN PVC PORT OF ENGINE. THIS IS A COMMON PROBLEM I GUESS THAT CHEVROLET IS AWARE OF ON THE 2.4 LITER ECO TECK ENGINE. IF I HAD KNOW ABOUT THE PROBLEM, I WOULD NOT HAVE DRIVEN THE CAR IN THESE CONDITIONS. WHEN IT DUMPED THE OIL, I WAS ABLE TO GET STOPPED BEFORE MAJOR DAMAGE OCCURED. THERE WAS NEVER ANY WARNING LIGHTS BEFORE OR AFTER THE INCIDENT. WHY HAVEN'T THE OWNERS BEEN MADE AWARE IF THIS PROBLEM? WHY DOESN'T CHEVROLET COVER THE COST OF THIS DESIGN FLAW?
General Motors LLC (GM) is recalling certain model year 2016 Chevrolet Equinox and GMC Terrain vehicles manufactured October 16, 2015. The certification labels may have incorrect tire/rim size and cold tire pressure information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Consequence & remedy
Consequence: If the information on the certification labels is incorrect, the operator may install incorrectly sized tires or rims or may improperly inflate the tires, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect and replace the certification label, free of charge. The recall began on July 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1050, or GMC customer service at 1-800-462-8782. GM's number for this recall is 46600.
Additional source detail variants (2)
Equipment:other:labels
General Motors LLC (GM) is recalling certain model year 2016 Chevrolet Equinox and GMC Terrain vehicles manufactured October 16, 2015. The certification labels may have incorrect tire/rim size and cold tire pressure information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Consequence: If the information on the certification labels is incorrect, the operator may install incorrectly sized tires or rims or may improperly inflate the tires, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect and replace the certification label, free of charge. The recall began on July 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1050, or GMC customer service at 1-800-462-8782. GM's number for this recall is 46600.
Tires
General Motors LLC (GM) is recalling certain model year 2016 Chevrolet Equinox and GMC Terrain vehicles manufactured October 16, 2015. The certification labels may have incorrect tire/rim size and cold tire pressure information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Consequence: If the information on the certification labels is incorrect, the operator may install incorrectly sized tires or rims or may improperly inflate the tires, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect and replace the certification label, free of charge. The recall began on July 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1050, or GMC customer service at 1-800-462-8782. GM's number for this recall is 46600.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Illustration