NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
201 reportsClear category filter102,000 miles · Jan 2, 2020
Engine
ON DECEMBER 10TH, 2019, AS I WAS DRIVING HOME FROM WORK ON INTERSTATE 694 IN ARDEN HILLS MN, THE ENGINE STARTED MAKING A GRINDING NOISE, AND THEN EVENTUALLY STALLED. NO WARNING LIGHTS INDICATING A PROBLEM EVER CAME ON. I HAD IT TOWED TO THE NEAREST CHEVROLET DEALERSSHIP, AND 2 DAYS LATER WAS INFORMED BY THEM THAT THE ENGINE HAD …
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ON DECEMBER 10TH, 2019, AS I WAS DRIVING HOME FROM WORK ON INTERSTATE 694 IN ARDEN HILLS MN, THE ENGINE STARTED MAKING A GRINDING NOISE, AND THEN EVENTUALLY STALLED. NO WARNING LIGHTS INDICATING A PROBLEM EVER CAME ON. I HAD IT TOWED TO THE NEAREST CHEVROLET DEALERSSHIP, AND 2 DAYS LATER WAS INFORMED BY THEM THAT THE ENGINE HAD RUN OUT OF OIL, AND I WOULD NEED A NEW ENGINE THAT WOULD COST ME $8500. AFTER DOING SOME RESEARCH ON THE INTERNET, I DISCOVERED THAT EXCESSIVE OIL CONSUMPTION IS A KNOWN ISSUE WITH THIS MOTOR, THE 2.4L ECOTEC. THERE ARE MANY COMPLAINTS ABOUT THIS ON THE INTERNET. A CLASS ACTION LAWSUIT FILED AGAINST GM RESULTED IN A $42 MILLION JUDGEMENT AGAINST GM, BUT IT ONLY COVERED MODEL YEARS 2010-2013. A 2ND CLASS ACTION LAWSUIT HAS BEEN FILED AGAINST GM TO COVER MODEL YEARS 2014-2017, THIS LAWSUIT IS STILL WORKING IT'S WAY THROUGH THE COURTS. GM HAS REFUSED TO REPAIR MY VEHICLE AT THEIR EXPENSE, EVEN THOUGH THIS IS A WIDELY KNOWN PROBLEM WITH THIS ENGINE. INFORMATION ON THESE LAWSUITS CAN BE FOUND AT WWW.CLASSACTION.ORG, AND WWW.CARCOMPLAINTS.COM. I AM ASKING THAT GM REPAIR MY VEHICLE AT THEIR EXPENSE, NOTHING MORE, NOTHING LESS.
NHTSA ODI #11296620
69,000 miles · Dec 30, 2019
Electrical SystemElectronic Stability Control (esc)Engine
VEHICLE WAS PARKED,STARTED FINE BACKED UP OUT OF SPACE. WHEN PULLING FORWARD THE WARNING BUSSER CAME ON AND DISPLAY READ STABIL TRACK. PULLED TO SIDE OF ROAD AND TURNED OFF ENGINE AFTER 2MIN. I RESTARTED ENGINE, THE WARNING STAYED ON. DROVE ABOUT 3 MILES TO DEALERSHIP,WAS TOLD TO DRIVE IT AS APPT NOT AVAILBLE TILL TUES. ENGINE S…
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VEHICLE WAS PARKED,STARTED FINE BACKED UP OUT OF SPACE. WHEN PULLING FORWARD THE WARNING BUSSER CAME ON AND DISPLAY READ STABIL TRACK. PULLED TO SIDE OF ROAD AND TURNED OFF ENGINE AFTER 2MIN. I RESTARTED ENGINE, THE WARNING STAYED ON. DROVE ABOUT 3 MILES TO DEALERSHIP,WAS TOLD TO DRIVE IT AS APPT NOT AVAILBLE TILL TUES. ENGINE SLOWED DOWN COULD ONLY GET TO 35MPH. AFTER ANOTHER 5MILES IT STARTED WORKING SO WE WERE ABLE TO GET HOME. I HAVE DONE ALL REQUIRED MATENIACE HAVE 69,000 MILES ON IT, NOW. IF THIS IS A MAJOR PROBLEM WHEN I REACH THIS MILAGE, WHAT IS MY RECOURSE?
NHTSA ODI #11292010
83,000 miles · Nov 1, 2019
EngineVehicle Speed Control
I BOUGHT MY CAR BRAND NEW FROM THE DEALERSHIP AND IT'S BEEN CAUSING ISSUES FROM DAY ONE. AT FIRST, IT WAS THE BLUETOOTH, THEN IT WAS MY WINDSHIELD WIPER, THEN MY CAMSHAFT, AND NOW MY CA FEELS LIKE THE TRANSMISSION IS GOING OUT. I HAVE DONE ALL THE REPAIRS WITH THE DEALERSHIP, HOWEVER MY LAST SERVICE MADE ME NOT TRUST THEM NO MOR…
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I BOUGHT MY CAR BRAND NEW FROM THE DEALERSHIP AND IT'S BEEN CAUSING ISSUES FROM DAY ONE. AT FIRST, IT WAS THE BLUETOOTH, THEN IT WAS MY WINDSHIELD WIPER, THEN MY CAMSHAFT, AND NOW MY CA FEELS LIKE THE TRANSMISSION IS GOING OUT. I HAVE DONE ALL THE REPAIRS WITH THE DEALERSHIP, HOWEVER MY LAST SERVICE MADE ME NOT TRUST THEM NO MORE. THEY CLAIMED TO HAVE REPLACED THE CAMSHAFT, BUT MY CAR STILL DRIVES THE SAME WAY AND EVEN WORSE NOW.
NHTSA ODI #11277623
62,000 miles · Oct 6, 2019
Air BagsEngine
PASSENGER AIR BAG ALARM GOES OFF WHEN SEAT IS EMPTY AND OCCASIONALLY THE PASSENGER AIR BAG TURNS OFF WHILE AN ADULT PASSENGER IS IN THE SEAT DUE TO A FAULTY CONNECTOR. THIS HAPPENS SPORADICALLY DURING ALL TYPES OF DRIVING, IDLING OR WHILE PARKED. THE CONCERN THAT DURING AN IMPACT THE FAULTY CONNECTOR WILL CAUSE THE PASSENGER SID…
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PASSENGER AIR BAG ALARM GOES OFF WHEN SEAT IS EMPTY AND OCCASIONALLY THE PASSENGER AIR BAG TURNS OFF WHILE AN ADULT PASSENGER IS IN THE SEAT DUE TO A FAULTY CONNECTOR. THIS HAPPENS SPORADICALLY DURING ALL TYPES OF DRIVING, IDLING OR WHILE PARKED. THE CONCERN THAT DURING AN IMPACT THE FAULTY CONNECTOR WILL CAUSE THE PASSENGER SIDE AIRBAG TO NOT DEPLOY WHILE A PASSENGER IS IN THE SEAT IS HIGHLY WORRY SOME AND EVEN THOUGH CHEVY IS AWARE OF THE CONDITION, THEY WON'T RECALL OR FIX THE ISSUE. TIMING CHAIN FAILURE CAN CAUSE SUDDEN UNEXPECTED ENGINE SHUTOFF WHILE DRIVING CAUSING A LOSS OF CONTROL OF THE VEHICLE AND SUDDEN STALLING DURING ACCELERATION AND DECELERATION LEADING TO POSSIBLE COLLISIONS AS THE ENGINE SHUTS OFF WITH NO WARNING. CHEVY IS AWARE OF THE TIMING CHAIN ISSUES IN THEIR 2.4L ENGINES AND YET HASN'T ISSUED A RECALL EVEN THOUGH CATROPHIC ENGINE DAMAGE AND PROBABLY LOSS OF LIFE DUE TO LOSS OF CONTROL COLLISIONS. ENGINE SHUTOFF DUE TO CHAIN STRETCH OR FAILURE CAN OCCUR AS ANY TIME DURING DRIVING OR ENGINE RUNNING CONDITIONS.
NHTSA ODI #11266665
Mileage unknown · Oct 1, 2019
EnginePower TrainUnknown Or Other
WHILE DRIVING THE VEHICLE, IT WILL RANDOMLY TURN OFF. I WILL THEN HAVE TO PLACE THE VEHICLE IN PARK, TURN OFF THE VEHICLE, AND RESTART IT IN ORDER TO BEGIN DRIVING AGAIN. THIS HAPPENED WHILE TURNING.
NHTSA ODI #11265492
75,000 miles · Sep 16, 2019
Engine
ENGINE BURNS OIL... SUV ACTUALLY SHUT OFF ON ME WHILE DRIVING AND WHEN I TOOK IT TO THE SHOP, IT WAS FOUND TO HAVE NO OIL. LUCKILY IT SHUT OFF WHEN I WAS BY MYSELF WITHOUT MY FAMILY WHILE AT A RED LIGHT AND NOT WHEN I WAS DRIVING. THIS IS A KNOWN GM ISSUE WITH OLDER EQUINOX'S AND NOTHING HAS BEEN CORRECTED. SOMEONE IS GOING TO G…
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ENGINE BURNS OIL... SUV ACTUALLY SHUT OFF ON ME WHILE DRIVING AND WHEN I TOOK IT TO THE SHOP, IT WAS FOUND TO HAVE NO OIL. LUCKILY IT SHUT OFF WHEN I WAS BY MYSELF WITHOUT MY FAMILY WHILE AT A RED LIGHT AND NOT WHEN I WAS DRIVING. THIS IS A KNOWN GM ISSUE WITH OLDER EQUINOX'S AND NOTHING HAS BEEN CORRECTED. SOMEONE IS GOING TO GET SERIOUSLY INJURED OR KILLED BC OF THIS ISSUE! IT IS WELL DOCUMENTED THAT A LOT OF OTHER EQUINOX OWNERS ARE DEALING WITH THE SAME ISSUE THAT SHOULD HAVE BEEN CORRECTED! GM HAS FAILED THEIR CUSTOMERS AND IS ACTING NEGLIGENT!
NHTSA ODI #11256032
88,575 miles · Aug 21, 2019
Engine
DRIVING ON THE NJ TURNPIKE JANUARY 22 2019 FREEZING COLD OUT DAY 15' AND MY CAR JUST DIES. I CAME TO A ROLLING STOP ON THE SIDE OF THE ROAD. TRIED STARTING CAR AND NOTHING, THEN I HEAR A GRINDING NOISE AS I TURN THE KEY, GET OUT AND OPEN THE HOOD. I TURN KEY AGAIN AND I HEAR THIS GRINDING NOISE AGAIN. NO WARNING LIGHTS NO IND…
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DRIVING ON THE NJ TURNPIKE JANUARY 22 2019 FREEZING COLD OUT DAY 15' AND MY CAR JUST DIES. I CAME TO A ROLLING STOP ON THE SIDE OF THE ROAD. TRIED STARTING CAR AND NOTHING, THEN I HEAR A GRINDING NOISE AS I TURN THE KEY, GET OUT AND OPEN THE HOOD. I TURN KEY AGAIN AND I HEAR THIS GRINDING NOISE AGAIN. NO WARNING LIGHTS NO INDICATORS NOTHING. CALL AAA BUT THEY CAN'T PICK ME UP ON THE TURNPIKE NEEDS TO BE A SEPARATE TOW TRUCK COMPANY. AFTER 45 MINUTES FREEZING IN THE CAR THE TOW TRUCK GUY SHOWS UP. TAKES A LOOK AT THE TRUCK CHECK OIL AND SAYS I HAVE NO OIL. TURNED KEY AND DASH DID NOT SHOW ANY OIL LIGHTS LIT. LOOKED AT THE BACK OF THE TRUCK AND THERE WAS OIL ALL OVER IT SEE PICS. HAD TO GET TOWED TO YARD THEN CALLED AAA TO TAKE ME TO ELKINS CHEVY. ELKIN'S CHEVY LOOKED AT IT AND SAID THE PCV VALVE FROZE CAUSING THE REAR MAIN SEAL TO BREAK CAUSING ENGINE TO LOSE ALL OIL AND CEASE UP WITH POSSIBLE PIECES IN THE TRANSMISSION. NO WARNING LIGHTS OR SENSORS LIT UP AT ALL STILL. DEALER SAID I WAS OUT OF WARRANTY 88,575 MILES SO I WAS RESPONSIBLE FOR FIXING. NEW ENGINE $6,000 USED $4,500 PLUS WHAT EVER OTHER DAMAGE TO THE TRANSMISSION, PVC AND CASE. ESTIMATED 7,000 TO 9000. TO FIX THE TRUCK WAS ONLY 2 YEARS OLD AND ALWAYS GOT SERVICED OIL CHANGES ECT. I BOUGHT ANOTHER EQUINOX 2019 AND WHILE TRANSFERRING MY STUFF FROM 1 TRUCK TO ANOTHER SERVICE GUY SAID THIS A COMMON THING WITH THIS ECOTEC ENGINE AND CHEVY IS AWARE. I WENT HOME AND GOOGLE WHAT HAPPENED AND SURE ENOUGH THEY HAVE A CLASS ACTION SUITE AGAINST THEM. THEY SAID IT SHOULD ONLY BE ON THE OLDER MODELS AND IT IS FIXED ON NEWER YEARS. I COULD ENTER MY VIN TO SEE IF MY TRUCK WAS PART OF THE RECALL WHICH IT WAS NOT. I CALLED CHEVY, ESCALLATION AND MANAGERS THEY SAID SINCE I SOLD\TRADED THE TRUCK IN FOR A NEW ONE THERE WAS NOTHING THEY COULD DO.
NHTSA ODI #11245519
Mileage unknown · Jul 17, 2019
Electrical SystemEngine
DATE OF PURCHASE OF THE VEHICLE 06/25/2019 0/7/13/2019 I MADE A RIGHT TURN DRIVING AND A.C AND STEREO TURNED OFF. 07/15/2019 I WAS PARKED AND THE CAR WAS TURNED OFF I GOT IN THE CAR AND STARTED THE VEHICLE PUT IT ON REVERSE THEN DRIVE AND THE CAR TURNED OFF. I RESTARTED THE CAR WITH THE KEY AND IT TURNED BACK ON. 07/16/…
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DATE OF PURCHASE OF THE VEHICLE 06/25/2019 0/7/13/2019 I MADE A RIGHT TURN DRIVING AND A.C AND STEREO TURNED OFF. 07/15/2019 I WAS PARKED AND THE CAR WAS TURNED OFF I GOT IN THE CAR AND STARTED THE VEHICLE PUT IT ON REVERSE THEN DRIVE AND THE CAR TURNED OFF. I RESTARTED THE CAR WITH THE KEY AND IT TURNED BACK ON. 07/16/2019 IN THE EVENING, ENGINE LIGHT WHEN ON 07/16/2019 IN THE EVENING OIL CHANGE LIGHT WHEN ON 07/16/2019 IN THE AM I CALLED MOSS DEALER CHEVY IN MORENO VALLEY, CA AND SPOKE WITH DON HE SCHEDULED AN APPOINTMENT TO TAKE THE VEHICLE IN TO GET CHECKED. APPT SET UP FOR 07/19/2019 AT 8AM AT MOSS CHEVY IN MORENO VALLEY, CA 07/17/2019 IN THE AM I CALLED DON AT MOSS CHEVY IN IN MORENO VALLEY TO NOTIFY HIM THAT MY ENGINE LIGHT AND OIL CHANGE LIGHT WENT ON.
NHTSA ODI #11232861
70,000 miles · May 10, 2019
Engine
PVC TUBE FROZE CAUSE REAR SEAL TO BREAK CAUSING ENGINE TO LOSE ALL OIL. LUCKILY I WAS PARKED AND NOTICED THE OIL. NO WARNING LIGHTS OR SENSORS LIT UP. WHEN TALKING TO DEALER AND OTHERS MANY EQUINOX THIS YEAR HAVE HAD THIS ISSUE, EVEN THO GENERAL MOTORS IS AWARE OF THE ISSUE IT WAS STILL MY RESPONSIBILITY TO PAY 1800.00 TO FIX …
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PVC TUBE FROZE CAUSE REAR SEAL TO BREAK CAUSING ENGINE TO LOSE ALL OIL. LUCKILY I WAS PARKED AND NOTICED THE OIL. NO WARNING LIGHTS OR SENSORS LIT UP. WHEN TALKING TO DEALER AND OTHERS MANY EQUINOX THIS YEAR HAVE HAD THIS ISSUE, EVEN THO GENERAL MOTORS IS AWARE OF THE ISSUE IT WAS STILL MY RESPONSIBILITY TO PAY 1800.00 TO FIX IT
NHTSA ODI #11206762
88,400 miles · Feb 25, 2019
Engine
DRIVING DOWN FREEWAY. CAR STOPPED WORKING NO WARNING LIGHT OR WARNING. BARLEY GOT IT OFF THE ROAD AND OUT OF TRAFFICE. ENDS UP IT THE REAR MANTLE FOLD WHICH IN TURN MADE THE ENGINE STOP WORKING. VEHICLES NEEDS WHOLE NEW ENGINE.
NHTSA ODI #11182449
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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