NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
679 reports58,148 miles · Jun 14, 2018
Unknown Or Other
WINDSHIELD WIPERS - FRONT, COMPLETELY STOPPED WORKING. DEALERSHIP SAID AND REPLACED WIPER MODULE, 84241847:SL-N (10150-CT). THIS WAS IN A RECALL FOR THE EQUINOX. DEALERSHIP SAID OUR CAR WAS NOT RECALLED. ALSO, CAR WAS PRODUCED IN THEIR CANADIAN PLANT WHERE THEY WERE HAVING ISSUES WITH SAME. FOUND IT IRONIC AND EXTREMELY DANGE…
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WINDSHIELD WIPERS - FRONT, COMPLETELY STOPPED WORKING. DEALERSHIP SAID AND REPLACED WIPER MODULE, 84241847:SL-N (10150-CT). THIS WAS IN A RECALL FOR THE EQUINOX. DEALERSHIP SAID OUR CAR WAS NOT RECALLED. ALSO, CAR WAS PRODUCED IN THEIR CANADIAN PLANT WHERE THEY WERE HAVING ISSUES WITH SAME. FOUND IT IRONIC AND EXTREMELY DANGEROUS AND EXPRESSED THAT TO GM WHEN CUSTOMER SERVICE CALLED & OFFERED $100.
NHTSA ODI #11101788
50,000 miles · Jun 13, 2018
Visibility/wiper
DRIVING HOME FROM WORK AND STARTED TO RAIN. TURNED ON WIPERS AND THEY WORKED FOR A FEW SECONDS AND THEN HEARD A POP AND THEY GOT STUCK IN THE UPRIGHT POSITION. PULLED OVER IN THE RAIN. OPENED UP THE COVER AND SEE THAT THE LINKAGE FOR THE WIPERS IS CORRODED AND BROKEN. THIS CAR IS 3 YEARS OLD. WENT TO LOOK UP THE PART WHEN I…
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DRIVING HOME FROM WORK AND STARTED TO RAIN. TURNED ON WIPERS AND THEY WORKED FOR A FEW SECONDS AND THEN HEARD A POP AND THEY GOT STUCK IN THE UPRIGHT POSITION. PULLED OVER IN THE RAIN. OPENED UP THE COVER AND SEE THAT THE LINKAGE FOR THE WIPERS IS CORRODED AND BROKEN. THIS CAR IS 3 YEARS OLD. WENT TO LOOK UP THE PART WHEN I GOT HOME AND SEE THERE IS A RECALL IN CANADA! WHY JUST CANADA? SAFETY IN THE USA DOESN'T MATTER? COME ON CHEVROLET, REALLY?
NHTSA ODI #11101563
Mileage unknown · Jun 6, 2018
Unknown Or Other
CHECK ENGINE LIGHT CAME ON. TOOK TO DEALERSHIP YESTERDAY. FOUND THAT RODENTS HAD EATEN THROUGH WIRE TO OXYGEN SENSOR CAUSING IT TO ARCH. TOLD US THIS WAS THE SECOND VEHICLE THEY HAD REPAIRED WITH THIS DAMAGE YESTERDAY. SUSPICION THAT NON-PETROLEUM BASED WIRE CAUSING RODENTS TO EAT WIRES. ARCHING CAN CAUSE FIRES. WE ARE SEN…
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CHECK ENGINE LIGHT CAME ON. TOOK TO DEALERSHIP YESTERDAY. FOUND THAT RODENTS HAD EATEN THROUGH WIRE TO OXYGEN SENSOR CAUSING IT TO ARCH. TOLD US THIS WAS THE SECOND VEHICLE THEY HAD REPAIRED WITH THIS DAMAGE YESTERDAY. SUSPICION THAT NON-PETROLEUM BASED WIRE CAUSING RODENTS TO EAT WIRES. ARCHING CAN CAUSE FIRES. WE ARE SENIOR CITIZENS ON FIXED INCOME. HAD BOUGHT EXTENDED WARRANTY TO PROTECT US FROM UNEXPECTED REPAIRS, BUT WERE TOLD THIS WAS NOT COVERED. IF THEY ARE MANUFACTURING WIRE COVERING IN SOMETHING LIKE SOY OIL THAT ATTRACTS RODENTS, HOW CAN WE BE HELD RESPONSIBLE. LUCKILY NO ONE WAS HURT IN THIS INCIDENT EXCEPT IN THE POCKETBOOK. SOMEONE ELSE MAY NOT BE SO LUCKY.
NHTSA ODI #11100156
65,000 miles · May 19, 2018
Engine
ENGINE STALLED IN HEAVY TRAFFIC. RESTARTED AFTER TURNING IGNITION OFF AND ON. CAR KEPT HESITATING EVERY TIME FROM BRAKE TO GAS WHEN TRYING TO MOVE FORWARD FROM STOPPED. CHECK ENGINE LIGHT CAME ON WITH CODE P0010. DEALER KEPT IT FOR 4 DAYS AND COULDN'T FIND THE PROBLEM, NO CHARGE. 10 DAYS LATE THE ISSUE RETURNED. CAR STALLED 4 TI…
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ENGINE STALLED IN HEAVY TRAFFIC. RESTARTED AFTER TURNING IGNITION OFF AND ON. CAR KEPT HESITATING EVERY TIME FROM BRAKE TO GAS WHEN TRYING TO MOVE FORWARD FROM STOPPED. CHECK ENGINE LIGHT CAME ON WITH CODE P0010. DEALER KEPT IT FOR 4 DAYS AND COULDN'T FIND THE PROBLEM, NO CHARGE. 10 DAYS LATE THE ISSUE RETURNED. CAR STALLED 4 TIMES IN A FEW MILES OF STOP AND GO TRAFFIC. SEEMS TO ONLY HAPPEN AFTER CAR SITS IDLING IN TRAFFIC. MOVE FOOT FROM BRAKE TO GAS AND ENGINE DIES. TAKING TO THE DEALER AGAIN NEXT BUSINESS DAY. AFTER GOOGLE SEARCHES IT APPEARS THAT THE 'CAMSHAFT POSITION ACTUATOR SOLENOID VALVE NEEDS TO BE REPLACED. I HOPE THE DEALER HAS GOOGLE SEARCH
NHTSA ODI #11096880
75,000 miles · May 16, 2018
Engine
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE ENGINE SEIZED AND THE TIMING BELT FRACTURED WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT. THE VEHICLE WAS PUSHED TO THE ROAD SHOULDER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE ENGINE WAS REPLACED. THE MANUFACTURER REFUSED TO REPLACE TH…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE ENGINE SEIZED AND THE TIMING BELT FRACTURED WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT. THE VEHICLE WAS PUSHED TO THE ROAD SHOULDER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE ENGINE WAS REPLACED. THE MANUFACTURER REFUSED TO REPLACE THE ENGINE BECAUSE THE CONTACT HAD THE OIL CHANGED BY AN INDEPENDENT MECHANIC RATHER THAN A GM DEALER, WHICH VOIDED THE WARRANTY. THE CONTACT CALLED BOB GRIMM CHEVROLET (2271 S MAIN ST, MORTON, IL 61550), BUT HAD NOT HEARD BACK. THE FAILURE MILEAGE WAS 75,000.
NHTSA ODI #11096391
106,320 miles · May 13, 2018
Engine
ABOUT 4-6 MONTHS AGO, MY CAR STARTED TO JOLT EVERY NOW AND AGAIN, WHILE DRIVING IT, BUT IT NEVER SHUT OFF. LAST WEEK, WHEN I WAS BACKING OUT OF A PARKING SPOT, THE CAR DIED WHEN I SHIFTED IT INTO DRIVE TO LEAVE. IT TOOK A WHILE TO TURN BACK ON, BUT DID START UP AGAIN. ON MY WAY HOME, IT SHUT OFF AGAIN WHILE IN MOTION. ONCE I GOT…
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ABOUT 4-6 MONTHS AGO, MY CAR STARTED TO JOLT EVERY NOW AND AGAIN, WHILE DRIVING IT, BUT IT NEVER SHUT OFF. LAST WEEK, WHEN I WAS BACKING OUT OF A PARKING SPOT, THE CAR DIED WHEN I SHIFTED IT INTO DRIVE TO LEAVE. IT TOOK A WHILE TO TURN BACK ON, BUT DID START UP AGAIN. ON MY WAY HOME, IT SHUT OFF AGAIN WHILE IN MOTION. ONCE I GOT HOME, THE CHECK ENGINE LIGHT POPPED ON AND I DID NOT DRIVE IT AGAIN UNTIL THE NEXT DAY. I WENT TO WASH IT, AS I DO WEEKLY, AND FILL UP THE GAS TANK. THE CHECK ENGINE LIGHT TURNED OFF. THE NEXT MORNING, I WAS DRIVING TO WORK AND THE CAR CUT OFF AGAIN WHILE IN MOTION. ONCE I WAS ABLE TO GET IT RESTARTED, I DROVE IT TO THE CLOSEST MECHANIC IMMEDIATELY. THEY ATTEMPTED TO LOOK AT THE CAR AND DIAGNOSE IT FOR THE GREATER PART OF THE DAY. THE MACHINE WAS READING A CAM SHAFT ISSUE; HOWEVER, WHEN THEY INSPECTED IT, THERE WAS NO ISSUE WITH IT. THE MECHANIC STATED THAT HE HAS SEEN THIS ISSUE WITH THE CHEVY EQUINOX SEVERAL TIMES AND THAT CHANGING THE INTAKE/OUTTAKE VALVES GIVES A TEMPORARY RESOLVE; HOWEVER, THE PROBLEM TYPICALLY COMES DOWN TO THE ENGINE/MOTOR HAVING TO BE REPLACED, WHICH IS APPROXIMATELY A $6000 REPAIR BILL, OR TAKE A COMPLETE LOSS ON THE CAR., BECAUSE METAL SHARDS AND OTHER THINGS GET TRAPPED IN THE ENGINE/MOTOR THAT CAN'T BE REMOVED. THEY DID REPLACE THE VALVES, WHICH COST ME $400+, TOLD ME TO KEEP DOING WHAT I DO, IN TERMS OF KEEPING MAINTENANCE UP, AND HOPE THAT SOMETHING IS DONE BEFORE THE ENGINE/MOTOR NEEDS REPLACING. I AM RESPONSIBLE FOR MY TRANSPORTATION AND THAT OF MY TWO CHILDREN (AGES 1 & 11). I CANNOT HAVE MY CAR STOP, IN THE MIDDLE OF ME DRIVING IT, AND HAVE THAT RESULT IN A FATAL LOSS OF ME AND/OR MY CHILDREN. A SIMPLE INTERNET SEARCH SHOWS THAT MULTIPLE YEARS OF THIS MAKE/MODEL CAR HAVE THE SAME ISSUE AND IT IS ALARMING THAT NO RECALL IS IN PLACE. THE CONSUMER IS BEING LEFT TO COVER THE COST OF SAFETY IN FAULTY VEHICLES.
NHTSA ODI #11093565
53,000 miles · May 6, 2018
Exterior Lighting
I PURCHASED MY VEHICLE A YEAR AGO. A LITTLE OVER A MONTH AGO I NOTICED THAT DRIVING AT NIGHT IS DANGEROUS. IT USED TO LIGHT THE ROADWAY GREAT, NOW I CAN HARDLY SEE 2 CARS AHEAD OF ME. AND ON THE SIDES EVERYTHING IS DARK. I MADE NUMEROUS TRIPS TO DEALERSHIP WHO INSISTS IT IS WORKING OK AND NOTHING IS WRONG. THEY REFUSE DEAL WIT…
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I PURCHASED MY VEHICLE A YEAR AGO. A LITTLE OVER A MONTH AGO I NOTICED THAT DRIVING AT NIGHT IS DANGEROUS. IT USED TO LIGHT THE ROADWAY GREAT, NOW I CAN HARDLY SEE 2 CARS AHEAD OF ME. AND ON THE SIDES EVERYTHING IS DARK. I MADE NUMEROUS TRIPS TO DEALERSHIP WHO INSISTS IT IS WORKING OK AND NOTHING IS WRONG. THEY REFUSE DEAL WITH MY CAR. I ALSO CONTACTED GM ON THIS. ALSO I BROUGHT IT TO DEALERSHIPS ATTENTION THAT THE LIGHTS GO DIM WHEN STARTING. INSIDE AND OUT. I TRULY BELIEVE THIS IS A SAFETY ISSUE. I'M NOT ALONE I HAVE READ NUMEROUS REPORTS ON PEOPLE HAVING THE SAME PROBLEM. I WAS TOLD TO GET A SECOND OPINION FROM ANOTHER SOURCE. THE PROBLEM IS NOBODY WHATS TO WAIT AROUND UNTIL DARK TO SEE WHAT I'M NOT SEEING...THE ROAD ! I ASKED MY DEALSHIP I PURCHASED TOP PLEASE GO WITH ME, THEY GAVE ME THE RUN AROUND. GUY GAVE ME LITERALLY FIVE MINUTES., WAS NOT TOTALLY DARK, BUT HE DID SEE SOMETHING. OH YES THEY SAID THEY ADJUSTED LIGHTS, AND THEY SAID THEY CHANGED 1 LIGHT BULB IN EACH HEADLIGHT..AND SAID THEY ADJUSTED THEM., AND THEY DO NOT WANT TO SEE MY CAR BACK !! REAL PROFESSIONAL ! RIGHT ? NOTHING CHANGED. THAT IS WHY I TRULY BELIEVE THEY NEED TO BE RECALLED. DEALERSHIP SAID THEY CANNOT FIX. SO I'M PAYING FOR A CAR THAT I CAN ONLY DRIVE AT NIGHT. I'M TRYING TO FIND A PLEASE . WHERE I AN TRUST TO BRING MY CAR. REALLY BAD. I HAVE A PAPER TRAIL ON MY VISITS TO THE DEALERSHIP, DEFINATELY NOT TRUST WORTHY. YOU KNOW ITS BAD WHEN YOU HAVE THE MANAGER OF THE SERVICE DEPARTMENT TELL ME HIS WIFE DRIVES WITH THE HIGH BEAMS, AND IT WAS OK.. I USED TO GET FLASHED WHEN MY LOW BEAMS WERE ON ! NOT NOW , I PUT MY HI BEAMS ON TO SEE THE REACTION FROM ONCOMING CARS...ALL TEN CARS THAT PASSED ME DID NOT FLASH THEIR LIGHTS TO TELL ME TO TURN OFF MY HIGH BEAMS. AN ASSOC. ASKED MY IF I WAS WEARN SUNGLASSES AT NITE! THE DEALERSHIP I PURCHASED MY CAR WAS AT ROBERT GREENS IN MONTICELLO NY.
NHTSA ODI #11092113
55,550 miles · Apr 5, 2018
Visibility/wiper
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 70 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED WORKING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DROVE TO A GAS STATION AND WAITED FOR THE RAIN TO STOP BEFORE DRIVING HOME. THE VEHICLE WAS TAKEN TO DENOOYER CHEVROLET (58000 STADIUM DR,…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 70 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED WORKING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DROVE TO A GAS STATION AND WAITED FOR THE RAIN TO STOP BEFORE DRIVING HOME. THE VEHICLE WAS TAKEN TO DENOOYER CHEVROLET (58000 STADIUM DR, KALAMAZOO, MI) WHERE THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE SPECIFICS OF THE DIAGNOSIS AND REPAIR WERE NOT DISCLOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,550.
NHTSA ODI #11083468
37,500 miles · Apr 2, 2018
Unknown Or Other
SUNROOF PROBLEMS, I WAS DRIVING DOWN THE INTERSTATE. IT WAS A NICE DAY ABOUT 73 DEGREES WITH NOBODY AROUND THE VEHICLE AND SUDDENLY I HEARD A LOUD NOISE (SOUNDED LIKE A SHOTGUN GOING OFF). I INVESTIGATED BY OPENING THE SUNROOF SUNSHADE AND COULD SEE THE SUNROOF HAD SHATTERED UPWARDS. I CONTINUED ABOUT A MILE AND EXITED OFF INTE…
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SUNROOF PROBLEMS, I WAS DRIVING DOWN THE INTERSTATE. IT WAS A NICE DAY ABOUT 73 DEGREES WITH NOBODY AROUND THE VEHICLE AND SUDDENLY I HEARD A LOUD NOISE (SOUNDED LIKE A SHOTGUN GOING OFF). I INVESTIGATED BY OPENING THE SUNROOF SUNSHADE AND COULD SEE THE SUNROOF HAD SHATTERED UPWARDS. I CONTINUED ABOUT A MILE AND EXITED OFF INTERSTATE AND LOOKED AT THE SUNROOF FROM THE OUTSIDE OF THE EQUINOX AND YOU COULD HEAR IT CONTINUING TO CRACK. I DECIDED AT THAT POINT TO TAKE A SECONDARY ROAD HOME ABOUT 4 MILES AND LOST A PIECE OF THE SUNROOF BEFORE I GOT BACK HOME. I TURNED THE VEHICLE INTO THE DEALER AND OF COURSE THEY STATED IT HAD TO BE AN IMPACT. I AM SURE THERE WAS NO IMPACT, THIS SUN ROOF EXPLODED UPWARDS. THERE NEED TO BE SOME TYPE OF POLY GLASS IN THIS TYPE OF ROOF TO PREVENT SHATTERED GLASS FROM FLYING OFF AND HITTING OTHER VEHICLES AND TO PROTECT THE OCCUPANTS FROM DANGER.
NHTSA ODI #11082579
58,352 miles · Mar 22, 2018
EnginePower Train
I PARKED MY CAR ON MONDAY NIGHT AND HEARD A RATTLING NOISE AND THE ENGINE SOUNDED LIKE IT WAS KNOCKING. I TURNED IT ON AND OFF AND IT STARTED AGAIN. THE NEXT DAY I GET IN TO TAKE MY TWO YOUNG CHILDREN TO SCHOOL AND THE CAR WOULDN'T START. I CALLED THE DEALER AND HAD THE CAR TOWED AND THE DEALER TELLS ME THAT I NEED A NEW ENGINE.…
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I PARKED MY CAR ON MONDAY NIGHT AND HEARD A RATTLING NOISE AND THE ENGINE SOUNDED LIKE IT WAS KNOCKING. I TURNED IT ON AND OFF AND IT STARTED AGAIN. THE NEXT DAY I GET IN TO TAKE MY TWO YOUNG CHILDREN TO SCHOOL AND THE CAR WOULDN'T START. I CALLED THE DEALER AND HAD THE CAR TOWED AND THE DEALER TELLS ME THAT I NEED A NEW ENGINE. THE VEHICLE HAS 58,352 MILES SO IT AS FAR I KNOW IT SHOULD BE COVERED UNDER THE POWER TRAIN WARRANTY AS I HAVE LESS THAT 100,000 MILES AND ITS ONLY 3 YRS OLD SINCE I BOUGHT IT BRAND NEW. WELL GM WILL NOT COVER THE MOTOR BECAUSE I DIDN'T TAKE IT TO THE DEALER TO HAVE OIL CHANGES DONE. SINCE THEY HAVE NO RECORD OF THE OIL CHANGES DESPITE THAT FACT THAT I DID THEM EVERY 3000 MILES AS RECOMMENDED THEY WILL NOT GIVE ME A NEW MOTOR YET I STILL HAVE TO PAY $510 A MONTH FOR A CAR THAT I CAN NO LONGER DRIVE. GRAY CHEVROLET IS THE DEALER THE CAR IS AT AND THEY ARE THE WORST. GM DOESN'T HONOR THEIR WARRANTIES AND SHOULD BE PUT OUT OF BUSINESS. I WILL NEVER EVER BUY A GM VEHICLE EVER AGAIN. WHY WAS THERE NO LIGHTS ON THE DASHBOARD PRIOR? HOW DO I NEED A MOTOR OVER NIGHT WHEN I HAD NO PROBLEMS PREVIOUSLY? WHY IS THAT GM WILL NOT HONOR THEIR WARRANTY OR AT LEAST SEND SOMEONE TO THE DEALER TO INVESTIGATE? WHY WON'T GM AT LEAST CALL GRAY CHEVROLET TO FIND OUT WHAT HAPPENED AS OPPOSED TO READING SOMETHING TO ME FROM A COMPUTER SCREEN? WHY WOULD THEY NOT TRY TO ASSIST THEIR CUSTOMERS? IM STRANDED WITH 2 KIDS AND NO ONE CARE. DON'T EVER BY ANY VEHICLE FROM GM!!!!!!!!
NHTSA ODI #11080936
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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