NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
679 reports50,000 miles · Nov 11, 2018
EnginePower Train
THE CHECK ENGINE LIGHT, IS ON I HAVE 50,000 MILES IT SHUT OFF WHEN U COME TO STOP OR IDLE.. PULLED CODE CAME BACK AS P0010,& P0011, CAMSHAFT POSITION ACTUATOR . THIS CAR HAS BEEN EXCELLENT CARED FOR. UNEXCEPTIONABLE.. CAR WAS IN MOTION, ON THE STREETS, HIGHWAY S. CARS BLOWING FOR ME TO PULL OFF. HAVE TO DRIVE WITH FLASHER TO KEE…
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THE CHECK ENGINE LIGHT, IS ON I HAVE 50,000 MILES IT SHUT OFF WHEN U COME TO STOP OR IDLE.. PULLED CODE CAME BACK AS P0010,& P0011, CAMSHAFT POSITION ACTUATOR . THIS CAR HAS BEEN EXCELLENT CARED FOR. UNEXCEPTIONABLE.. CAR WAS IN MOTION, ON THE STREETS, HIGHWAY S. CARS BLOWING FOR ME TO PULL OFF. HAVE TO DRIVE WITH FLASHER TO KEEP CARS BACK TO KEEP FROM GETTING REAR ENDED.
NHTSA ODI #11150787
67,000 miles · Nov 8, 2018
Visibility/wiper
AS I WAS DRIVING ON THE HIGHWAY 2 WEEKS AGO IN THE RAIN, MY DRIVER SIDE WINDSHIELD WIPERS WERE GOING BACK AND FORTH AND ALL OF A SUDDEN THE DRIVER SIDE WIPER GOT STUCK AND STOPPED WORKING. I ENDED UP GETTING IT FIXED AND IT WAS $300 TO REPAIR. I ALSO SAW AN ARTICLE ABOUT HOW THIS WAS COMMON ON OLDER MODELS OF THE SAME CAR. UNFOR…
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AS I WAS DRIVING ON THE HIGHWAY 2 WEEKS AGO IN THE RAIN, MY DRIVER SIDE WINDSHIELD WIPERS WERE GOING BACK AND FORTH AND ALL OF A SUDDEN THE DRIVER SIDE WIPER GOT STUCK AND STOPPED WORKING. I ENDED UP GETTING IT FIXED AND IT WAS $300 TO REPAIR. I ALSO SAW AN ARTICLE ABOUT HOW THIS WAS COMMON ON OLDER MODELS OF THE SAME CAR. UNFORTUNATELY SINCE I HAVE A 2015, I JUST MISSED THE RECALL NOTICE, EVEN THOUGH I APPARENTLY HAD THE SAME ISSUE WITH MINE.
NHTSA ODI #11150125
96,000 miles · Nov 8, 2018
Visibility/wiper
WHILE DRIVING IN THE RAIN IN MY 2015 EQUINOX ON A MAJOR HIGHWAY MY WINDSHIELD WIPERS STOPPED WORKING CREATING AN EXTREMELY HAZARDOUS CONDITION. NEEDED TO HAVE THE WIPER TRANSMISSION REPLACED BY THE DEALER AT A COST $380.00.
NHTSA ODI #11150113
67,000 miles · Nov 8, 2018
Visibility/wiper
I EAS FRIVONG 2 PASSENGERS FOR LYFT AND IT STARTED RAINING VERY HARD.I TURNED ON MY WINDSHIELD WIPERS ON THE FASTEST SETTING BECAUSE I COULD NOT SEE WHERE I WAS GOING AND I HEARED THE WIPERS BANGING HARD AS THEY WERE WIPING THE RAIN AWAY SO I CAN SEE THE ROAD WHEN SUDDENLY MY WIPERS STOPPED EN ROUTE TO MY FIRST ADDRESS.MY FIRST …
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I EAS FRIVONG 2 PASSENGERS FOR LYFT AND IT STARTED RAINING VERY HARD.I TURNED ON MY WINDSHIELD WIPERS ON THE FASTEST SETTING BECAUSE I COULD NOT SEE WHERE I WAS GOING AND I HEARED THE WIPERS BANGING HARD AS THEY WERE WIPING THE RAIN AWAY SO I CAN SEE THE ROAD WHEN SUDDENLY MY WIPERS STOPPED EN ROUTE TO MY FIRST ADDRESS.MY FIRST CLIENT LIVED 10 MINUTES AWAY IN RUSH HOUR BUMPER TO BUMPER TRAFFIC.I GOT SO SCARED AND MY CLIENTS WERE EVEN MORE SCARED BECAUSE I HAD TO DRIVE THEM HOME WITH MY HEAD STICKING OUT OF THE WINDOW.AFTER DROPPING THEM OFF SAFELY IN A TERRIBLE RAIN STORM MY WIPERS STOPPED WORKING WHILE I WAS DRIVING.WHEN I LOOKED INTO THEM IT WAS MY WIPER MOTOR AND LINKAGE THAT BROKE OFF AND STOPPED THEM FROM WIPING THE HEAVY RAIN.LUCKY I HAVE SOME KNOWLEDGE WITH THIS PART BECAUSE IT HAPPENED TO ME BEFORE IN A DIFFERENT VEHICLE,SO I BOUGHT A USED SET FROM THE JUNK YARD TO PUT ON MY NEW CAR.BUT I WOULD LIKE FOR A BRAND NEW SET PUT IN MY VEHICLE BEFORE THE USED ONE BREAKS ON ME.I ALSO HAD A PROBLEM WITH AN AIR CONDITIONING/HEAT PART THAT BROKE INSIDE THE SAME VEHICLE.
NHTSA ODI #11150071
46,000 miles · Nov 8, 2018
Visibility/wiper
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING IN THE RAIN, THE WINDSHIELD WIPERS SEIZED. THE CONTACT NOTICED THAT THE WINDSHIELD WIPER ARMS PULLED AWAY FROM THE WINDSHIELD AND THE WINDSHIELD MOTOR REMAINED ACTIVATED. THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE WIPER TRANSMISSI…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING IN THE RAIN, THE WINDSHIELD WIPERS SEIZED. THE CONTACT NOTICED THAT THE WINDSHIELD WIPER ARMS PULLED AWAY FROM THE WINDSHIELD AND THE WINDSHIELD MOTOR REMAINED ACTIVATED. THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE WIPER TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 8-4808902384. THE FAILURE MILEAGE WAS 46,000.
NHTSA ODI #11150064
60,800 miles · Nov 7, 2018
Visibility/wiper
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO FUNCTION DURING INCLEMENT WEATHER. AS A RESULT, THE CONTACT HAD TO DRIVE EXTREMELY SLOWLY AND PARKED THE VEHICLE DUE TO THE FAILURE. SHOTTENKIRK CHEVROLET (755 W HICKMAN RD, WAUKEE, IA 50263, 1-(877) 291-9490) INSPECTED THAT TH…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO FUNCTION DURING INCLEMENT WEATHER. AS A RESULT, THE CONTACT HAD TO DRIVE EXTREMELY SLOWLY AND PARKED THE VEHICLE DUE TO THE FAILURE. SHOTTENKIRK CHEVROLET (755 W HICKMAN RD, WAUKEE, IA 50263, 1-(877) 291-9490) INSPECTED THAT THE CHAIN THAT LINKED THE WINDSHIELD WIPERS TO THE MOTOR WAS FRACTURED. THE CHAIN WAS REPLACED. THE DEALER AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE AS THE RECALL. THE FAILURE WAS REMEDIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,800.
NHTSA ODI #11149865
70,000 miles · Nov 6, 2018
Engine
ENGINE STALLED SEVERAL TIMES WHILE DRIVING AND JUST SHUT OFF WHILE DRIVING AND THE CHECK ENGINE LIGHT CAME ON. TOOK THE VEHICLE TO HAVE CODES CHECKED IT SHOWED CAMSHAFT POSITION SENSOR, SO HAD THAT REPLACED AND THE VEHICLE CONTINUED TO SHUT OFF WHILE DRIVING AFTER THAT WAS REPLACED AND THE CHECK ENGINE LIGHT APPEARED ON AGAIN. T…
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ENGINE STALLED SEVERAL TIMES WHILE DRIVING AND JUST SHUT OFF WHILE DRIVING AND THE CHECK ENGINE LIGHT CAME ON. TOOK THE VEHICLE TO HAVE CODES CHECKED IT SHOWED CAMSHAFT POSITION SENSOR, SO HAD THAT REPLACED AND THE VEHICLE CONTINUED TO SHUT OFF WHILE DRIVING AFTER THAT WAS REPLACED AND THE CHECK ENGINE LIGHT APPEARED ON AGAIN. TOOK THE VEHICLE TO CHEVROLET DEALERSHIP TO BE TOLD THAT THE CAMSHAFT POSITION ACTUATOR NEEDED TO BE REPLACED WHICH COST ME ABOUT $350.00. THIS SEEMS TO BE A COMMON PROBLEM WITH THE CHEVY EQUINOX'S AND THEY NEED TO BE RECALLED FOR IT BECAUSE IT IS VERY DANGEROUS TO BE DRIVING AND YOUR VEHICLE JUST STOPS WHILE DRIVING DOWN THE HIGHWAY.
NHTSA ODI #11149809
56,000 miles · Nov 5, 2018
Air BagsEngineStructureCrashInjury
TAKATA RECALL I WAS INVOLVED IN A CAR WRECK ON A CITY STREET. MY CAR WAS TOTALED AND NOT EVEN ONE AIRBAG DEPLOYED. IT WAS A FRONT END COLLISION. I WAS TRAVELING EAST ABOUT 20-25 MILES PER HOUR AND S VEHICLE RAN A STOP SIGN GOING EXCESSIVELY FAST. I HIT THE PASSENGER SIDE OF HER VEHICLE. MY VEHICLE SPUN AROUND 90 DEGREES AND E…
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TAKATA RECALL I WAS INVOLVED IN A CAR WRECK ON A CITY STREET. MY CAR WAS TOTALED AND NOT EVEN ONE AIRBAG DEPLOYED. IT WAS A FRONT END COLLISION. I WAS TRAVELING EAST ABOUT 20-25 MILES PER HOUR AND S VEHICLE RAN A STOP SIGN GOING EXCESSIVELY FAST. I HIT THE PASSENGER SIDE OF HER VEHICLE. MY VEHICLE SPUN AROUND 90 DEGREES AND ENDED UP IN A DITCH HITTING A STOP SIGN ON DRIVERS SIDE DOOR. FRONT OF MY EQUINOX WAS TOTALED.
NHTSA ODI #11149545
77,000 miles · Nov 5, 2018
Visibility/wiper
WINDSHIELD WIPERS QUIT WORKING IN A RAIN STORM IN HEAVY TRAFFIC ON A SUNDAY NIGHT WITH A THREE (3) HOUR DRIVE AHEAD OF ME. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED, I HAVE SEEN THIS HAS BEEN A PROBLEM IN THE PASS WITH THE EQUINOX AND IT STILL THE SAME PROBLEM WITH WINDSHIELD WIPERS TODAY. I'M A EXPERIENCED DRIVER AND AT…
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WINDSHIELD WIPERS QUIT WORKING IN A RAIN STORM IN HEAVY TRAFFIC ON A SUNDAY NIGHT WITH A THREE (3) HOUR DRIVE AHEAD OF ME. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED, I HAVE SEEN THIS HAS BEEN A PROBLEM IN THE PASS WITH THE EQUINOX AND IT STILL THE SAME PROBLEM WITH WINDSHIELD WIPERS TODAY. I'M A EXPERIENCED DRIVER AND AT 72 YEARS OF AGE MY THOUGH WAS OF A INEXPERIENCED DRIVER AND WHAT THEIR REACTION WOULD BE IN THE SAME SCENARIO. I EXPLAINED THIS TO A GM REP. AND WAS TOLD TO TAKE IT TO A DEALER, THAT I WILL DO AT MY EXPENSE. THIS ISSUE SHOULD BE ADDRESSED, IF THIS HAD HAPPENED IN 1956 IT WOULD BE REPAIRED AND NOT A ISSUE NEXT YEAR
NHTSA ODI #11145361
Mileage unknown · Nov 2, 2018
Electrical System
WITHIN THE PAST YEAR I HAVE LOST ALL SOUND IN MY 2015 CHEVROLET EQUINOX THREE TIMES. THE FIRST TIME WAS IN JUNE 2017, THE SECOND TIME WAS OCTOBER 2018. THE FIRST TWO TIMES I WAS ABLE TO GET AN UPDATE THROUGH OUR LOCAL DEALER. HOWEVER, I WAS TOLD THAT IF HAPPENED AGAIN, I WOULD NEED TO REPLACE THE RADIO (AND RELATED COMPONENT…
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WITHIN THE PAST YEAR I HAVE LOST ALL SOUND IN MY 2015 CHEVROLET EQUINOX THREE TIMES. THE FIRST TIME WAS IN JUNE 2017, THE SECOND TIME WAS OCTOBER 2018. THE FIRST TWO TIMES I WAS ABLE TO GET AN UPDATE THROUGH OUR LOCAL DEALER. HOWEVER, I WAS TOLD THAT IF HAPPENED AGAIN, I WOULD NEED TO REPLACE THE RADIO (AND RELATED COMPONENTS). THIS NOT ONLY AFFECTS THE RADIO, BUT ALL SOUND, BLINKERS, LANE DEPARTURE AND CRASH ALERT. PROOF OF SERVICE CAN BE PROVIDED IF REQUIRED.
NHTSA ODI #11144855
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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