IllustrationCAR WAS PARKED, STARTED MOTOR, IT WAS RAINING, STARTED WIPERS, COULD HEAR THE WIPER MOTOR WORKING, WIPERS FAILED TO WORK, HAD TO TAKE IT TO A DEALER, COST TO REPAIR $283, SEEMS LIKE THIS IS STARTING TO BE REPORTED MORE, SHOULD BE RECALLED AS MENTIONED IN OTHER COMPLAINTS
2015 Chevrolet Equinox
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2015 Chevrolet Equinox do not stand out strongly from the model-year median of 382.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all Equinox years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
430–25K
5025–50K
11950–75K
10675–100K
88100–150K
20150K+
426 reports with mileage · 253 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Visibility/wiper. Review the 250 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 227 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 63 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
24 crash reports6 fire reports13 injury reports
What owners actually said
679 reportsPURCHASED MY EQUINOX A YEAR AGO JUNE 2019. THE CAR WAS DOING FINE UP UNTIL ABOUT THE 2ND MONTH MARK I HAD IT. THE CAR BEGAN TO HAVE A VERY ROUGH AND JERKY STOP. I BROUGHT IT TO THE DEALER AND THEY FOUND NOTHING WRONG. I GOT A OIL CHANGE AT LEAST EVERY MONTH DUE TO MY JOB AND HAVING TO DRIVE FREQUENTLY. IN MARCH I NOTICED MY CAR …
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PURCHASED MY EQUINOX A YEAR AGO JUNE 2019. THE CAR WAS DOING FINE UP UNTIL ABOUT THE 2ND MONTH MARK I HAD IT. THE CAR BEGAN TO HAVE A VERY ROUGH AND JERKY STOP. I BROUGHT IT TO THE DEALER AND THEY FOUND NOTHING WRONG. I GOT A OIL CHANGE AT LEAST EVERY MONTH DUE TO MY JOB AND HAVING TO DRIVE FREQUENTLY. IN MARCH I NOTICED MY CAR WAS IDLING ROUGH BUT DROVE OK. WHILE LEAVING WORK I WAS STOPPED AT A RED LIGHT MY CAR STALLED AND THE ENGINE COMPLETELY TURNED OFF IN THE MIDDLE OF TRAFFIC. I TURNED IT OFF AND RESTARTED IT. COUPLE DAYS LATER IT DID IT TWICE AS I WAS BACKING OUT INTO TRAFFIC. I TOOK IT TO THE DEALERSHIP AND MY CAR WAS COMPLETELY EMPTY OF OIL EVEN THOUGH I HAD JUST GOTTEN AN OIL CHANGE. I NOW HAVE TO DO OIL CONSUMPTION TEST EVERY 2K MILES. MY CAR STILL SHIFTS ROUGH AT ACCELERATION AND DURING DOWNSHIFTING. I HAD TO HAVE MY CAMSHAFT SOLENOID SENSOR REPLACED AS WELL. MY CAR HAS 55K MILES.
DRIVING ABOUT 40MPH IN HEAVY RAIN WITH WIPERS ON. IT THEN SOUNDED LIKE I HIT SOMETHING IN THE ROAD. I THEN LOOK TO NOTICE MY WIPERS WAS NO LONGER WORKING. I AM FINDING THIS IS HAPPENING WITH MANY 2015 CHEVY EQUINOX. WHY THE CUSTOMER HAVE TO PAY TO HAVE IT FIXED.
I WAS TRAVELLING ON THE HIGHWAY AT 60 MPH IN HEAVY RAIN WHEN MY WINDSHIELD WIPERS SUDDENLY SHUT DOWN AND WOULD NO LONGER WORK. I WAS ABLE TO SAFELY SLOW DOWN AND STOP, BUT THIS COULD HAVE ENDED MUCH DIFFERENTLY AS I WAS UNABLE TO SEE ANYTHING! THIS APPEARS TO BE THE SAME PROBLEM AS MANY HAVE REPORTED WITH THE BEARINGS ON THE WIP…
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I WAS TRAVELLING ON THE HIGHWAY AT 60 MPH IN HEAVY RAIN WHEN MY WINDSHIELD WIPERS SUDDENLY SHUT DOWN AND WOULD NO LONGER WORK. I WAS ABLE TO SAFELY SLOW DOWN AND STOP, BUT THIS COULD HAVE ENDED MUCH DIFFERENTLY AS I WAS UNABLE TO SEE ANYTHING! THIS APPEARS TO BE THE SAME PROBLEM AS MANY HAVE REPORTED WITH THE BEARINGS ON THE WIPER TRANSMISSION CORRODING AND COMING APART.
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING 60 MPH IN THE RAIN, THE CONTACT ATTEMPTED TO ADJUST THE WIPER SPEEDS. AFTER DOING SO, THE WINDSHIELD WIPERS DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO WALKER CHEVROLET (3940 CAROTHERS PKWY, FRANKLIN, TN 37067, (615) 538-5184) WHERE IT WAS DIAGNOSED THAT NEW WI…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING 60 MPH IN THE RAIN, THE CONTACT ATTEMPTED TO ADJUST THE WIPER SPEEDS. AFTER DOING SO, THE WINDSHIELD WIPERS DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO WALKER CHEVROLET (3940 CAROTHERS PKWY, FRANKLIN, TN 37067, (615) 538-5184) WHERE IT WAS DIAGNOSED THAT NEW WINDSHIELD WIPERS NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 80,600.
MY WIFE AND DAUGHTER WERE DRIVING 70 MPH ON I-75 EXPRESSWAY ON THURSDAY EVENING (18APR19) DURING THE EVENING RUSH HOUR. IS WAS RAINING VERY HARD. THE VEHICLE WIPERS WERE SET ON HIGH-SPEED AND ALL OF A SUDDEN THE WIPERS TRAVELED PAST THEIR NORMAL RANGE. THE WIPER SYSTEM FAILED IN THE EXTENDED TRAVEL POSITION. THE VEHICLE WAS…
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MY WIFE AND DAUGHTER WERE DRIVING 70 MPH ON I-75 EXPRESSWAY ON THURSDAY EVENING (18APR19) DURING THE EVENING RUSH HOUR. IS WAS RAINING VERY HARD. THE VEHICLE WIPERS WERE SET ON HIGH-SPEED AND ALL OF A SUDDEN THE WIPERS TRAVELED PAST THEIR NORMAL RANGE. THE WIPER SYSTEM FAILED IN THE EXTENDED TRAVEL POSITION. THE VEHICLE WAS IN THE LEFT MOST LANE OF THE EXPRESSWAY, SO MY WIFE DECIDED TO PULLED OVER TO THE LEFT SIDE OF THE ROAD. SHE HAD VERY LIMITED VISIBILITY BECAUSE OF THE HEAVY RAIN. SHE EVENTUALLY DECIDED TO EXIT THE EXPRESSWAY, WHICH REQUIRED HER TO CROSS (4) LANES OF HEAVY TRAFFIC BEFORE GETTING TO THE EXPRESSWAY EXIT. SHE PARKED THE VEHICLE IN THE CLOSEST PARKING LOT AND CALLED TO BE PICKED UP. MY WIFE AND DAUGHTER WERE REALLY LUCKY. LOSING ONE'S WIPERS DURING A THUNDERSTORM, WHILE DRIVING ON AN EXPRESSWAY, IS A REALLY DANGEROUS SITUATION TO BE IN. THANK GOODNESS NOTHING REALLY BAD HAPPENED.
ON 4-14-29 MY CAR STALLED WHILE DRIVING MULTIPLE TIMES. I HAD IT TAKEN IN TO A GM DEALERSHIP ON 4-15-19 AND THEY STATED THAT THERE WAS AN ENGINE OIL CONSUMPTION ISSUE THRU THE PISTON RINGS THAT HAS CAUSED EXTENSIVE DAMAGE. THERE PROPOSAL WAS EITHER A $3500 FIX OR A NEW ENGINE FOR $7000. I CALLED GM MYSELF (COMPAINT REFERENCE #[X…
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ON 4-14-29 MY CAR STALLED WHILE DRIVING MULTIPLE TIMES. I HAD IT TAKEN IN TO A GM DEALERSHIP ON 4-15-19 AND THEY STATED THAT THERE WAS AN ENGINE OIL CONSUMPTION ISSUE THRU THE PISTON RINGS THAT HAS CAUSED EXTENSIVE DAMAGE. THERE PROPOSAL WAS EITHER A $3500 FIX OR A NEW ENGINE FOR $7000. I CALLED GM MYSELF (COMPAINT REFERENCE #[XXX]) AND THEY STATED THAT IS A KNOWN PROBLEM AND CURRENTLY UNDER INVESTIGATION BUT THAT MY VIN NUMBER WAS NOT INCLUDED ON THE RECALL LIST TO HAVE IT FIXED. THEY INFORMED ME TO SAVE RECIEPTS UPON PAYMENT FOR ANY REPAIRS I HAD DONE INCASE LATER IN THE FUTURE THERE WAS A RECALL. I WAS ADVISED TO DISCUSS MY ISSUE WITH THE CUSTOMER EXPERIECE MANAGER AT THE DEALERSHIP FOR SOME RESOLUTION. UPON DISCUSSION WITH THEM THEY STATED THERE IS NOTHING THEY CAN DO AT THIS TIME AS THEY CAN ONLY FIX "KNOWN" ISSUE WITH PERMISSION FROM GM. THE DEALERSHIP ALSO ADVISED THAT IT WOULD BE RIDICULOUS FOR ME TO PAY $7000 TO HAVE ANOTHER ENGINE ADDED INTO MY VEHICLE AS THIS ENGINE WOULD MORE THAN LIKELY HAVE THE SAME ISSUES. THEY ADVISED ME TO RENT A CAR UNTIL I COULD DECIDE WHAT TO DO. THE RENTAL CAR WAS $55/DAY EQUALING TO $1650 A MONTH WHICH IS NOT FEASIBLE. I HAD TO PICK UP MY CAR TODAY FROM THE DEALERSHIP AS I NEED TRANSPORTATION TO AND FROM WORK AS I WORK 45MIN AWAY AND THERE IS NOT ANOTHER OPTION AT THIS TIME. I WAS GIVEN A PAPER WITH DETAILS OF WORK NEEDED FROM DEALERSHIP THAT I WILL SAVE FOR FUTURE REFERENCE. ON MY WAY HOME MY CAR STALLED MULTIPLE TIMES AGAIN. IT DOES INDEED TURN OVER AND RESTART ONCE DEAD, BUT THIS POSES A HUGE SAFETY HAZARD TO NOT ONLY MYSELF BUT OTHER DRIVERS ON THE STREET AS WELL. HOPE THERE IS SOME RESOLUTION TO THIS AS I HAVE READ MULTIPLE COMPLAINTS ONLINE FROM OTHER DRIVERS WITH THE SAME CAR, SPECIFICALLY THE 2.4L ECOTECH ENGINE, WHICH IS WHAT I HAVE. THANK YOU FOR YOUR TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
MY WINDSHIELD WIPERS STOPPED WORKING COMPLETELY ON A RAINY DAY. IT BEGAN TO RAIN. I PULLED INTO A GAS STATION, STOPPED, AND TURNED MY WIPERS OFF. PREPARING TO LEAVE THE GAS STATION, I TURNED THE WIPERS BACK ON AFTER I TURNED THE CAR BACK ON WHILE I WAS STILL PARKED. THE WIPERS WENT UP ONE TIME, THEY STOPPED IN THE UPWARD POSITI…
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MY WINDSHIELD WIPERS STOPPED WORKING COMPLETELY ON A RAINY DAY. IT BEGAN TO RAIN. I PULLED INTO A GAS STATION, STOPPED, AND TURNED MY WIPERS OFF. PREPARING TO LEAVE THE GAS STATION, I TURNED THE WIPERS BACK ON AFTER I TURNED THE CAR BACK ON WHILE I WAS STILL PARKED. THE WIPERS WENT UP ONE TIME, THEY STOPPED IN THE UPWARD POSITION, AND NEVER STARTED BACK WORKING. DURING THE TIME THAT I HAVE HAD THIS VEHICLE, THE WIPERS WOULD GO SO HARD THAT THE WIPERS WOULD GO PAST THE STOPPING POINT ON THE DRIVERS SIDE, AS IF THE DRIVER SIDE WIPER WAS GOING TO GO OFF THE SIDE. THE WIPER WOULD MAKE A NOISE LIKE IT HIT SOMETHING. THIS EVEN OCCURED ON THE LOWEST SETTING FOR MY WIPERS. THIS INCIDENT OCCURRED LAST NIGHT AND IT IS STILL RAINING WITH THUNDER SO I HAVE NO PICTURES.
2015 WELL MAINTAINED, ALWAYS GARAGED VEHICLE. WAS DRIVING ON HIGHWAY AT 65 MPH WHEN SUNROOF SHATTERED. NO DAMAGE TO MY CAR EVER. SUNROOF SHATTERED OUT OF NO WHERE.
TAKATA RECALL BOTH FRONT WINDSHIELD WIPERS SUDDENLY QUIT WORKING WHILE DRIVING IN THE RAIN AT HIGHWAY SPEEDS OF UP TO 70 MPH. THIS IS A SAFETY HAZARD AND COULD HAVE CAUSED AN ACCIDENT.
Official recalls
222V165000 · Visibility:windshield Wiper/washer:motor
Mar 17, 2022
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
15V666000 · Air Bags:side/window
Oct 16, 2015
General Motors LLC (GM) is recalling certain model year 2015 Buick LaCrosse, Cadillac XTS, Chevrolet Camaro, Equinox, Malibu, and GMC Terrain vehicles. The affected vehicles have front seat-mounted side impact air bags whose inflator may rupture upon its deployment.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of one or both of the side impact air bags, the air bag's inflator may rupture and the air bag may not properly inflate. The rupture could cause metal fragments to strike the vehicle occupants, potentially resulting in serious injury or death. Additionally, if the air bag does not properly inflate, the driver or passenger is at an increased risk of injury.
Remedy: GM will notify owners, and dealers will replace the side impact air bag modules, free of charge. The recall began on October 19, 2015. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, or GMC customer service at 1-800-462-8782. GM's number for this recall is 01320.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.