NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
679 reports94,200 miles · Mar 17, 2021
Engine And Engine Cooling
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING, THERE WAS AN ABNORMALLY STRONG EXHAUST ODOR INSIDE THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WERE SEVERAL CRACKS TO THE EXHAUST MANIFOLD. THE CONTACT CALLED T…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING, THERE WAS AN ABNORMALLY STRONG EXHAUST ODOR INSIDE THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WERE SEVERAL CRACKS TO THE EXHAUST MANIFOLD. THE CONTACT CALLED THE LOCAL DEALER EDD ROGERS CHEVROLET BUICK, LLC., (674 W BOCKMAN WAY, SPARTA, TN 38583) AND WAS INFORMED THAT THE REPAIR WOULD BE AN OUT OF POCKET EXPENSE SINCE THE VEHICLE WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 94,200.
NHTSA ODI #11403481
90,000 miles · Mar 15, 2021
Engine
MY CHECK ENGINE LIGHT CAME ON SO I TOOK IT IN TO GET ASSESSED. WITH LESS THAN 90,000 MILES, THIS VEHICLE REQUIRES A NEW ENGINE. IT CONSUMES A LOT OF OIL AND HAS BEEN SINCE I BOUGHT IT ONE YEAR AGO, ME HAVING TO ADD OIL EVERY 2 WEEKS. ALSO, THE TIMING CHAIN NEEDS REPLACEMENT-WHICH IS STILL ONLY A TEMPORARY FIX. EVERY MECHANIC I …
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MY CHECK ENGINE LIGHT CAME ON SO I TOOK IT IN TO GET ASSESSED. WITH LESS THAN 90,000 MILES, THIS VEHICLE REQUIRES A NEW ENGINE. IT CONSUMES A LOT OF OIL AND HAS BEEN SINCE I BOUGHT IT ONE YEAR AGO, ME HAVING TO ADD OIL EVERY 2 WEEKS. ALSO, THE TIMING CHAIN NEEDS REPLACEMENT-WHICH IS STILL ONLY A TEMPORARY FIX. EVERY MECHANIC I HAVE SPOKEN TO SAYS THIS YEAR, MAKE AND MODEL HAS BEEN HAVING TO REPLACE THE ENGINE. AND THERE IS NO RECALL.
NHTSA ODI #11403163
81,025 miles · Mar 11, 2021
Visibility/wiper
WHILE DRIVING IN THE RAIN MY WINDSHIELD WIPERS QUIT WORKING ON ME. THE FUSE IS FINE AND SO IS THE MOTOR. I HEAR THEM TRY TO MOVE BUT WILL NOT
NHTSA ODI #11402503
117,000 miles · Mar 10, 2021
EngineFuel/propulsion System
MY VEHICLE STALLED RECENTLY WHEN I WAS DRIVING SLOWLY COMING TO A STOP.. PRIOR TO THE STALL WHEN I TURNED MY CAR ON IT MADE A TICK SOUND BUT DROVE OK UNTIL IT STALLED. I WAS ABLE TO GET IT STARTED AND DROVE HOME. WHEN I CHECKED THE OIL THERE IT WAS EMPTY. I WAS WELL UNDER THEM TIME BEFORE I NEEDED MY NEXT OIL CHANGE. I HAD IT DI…
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MY VEHICLE STALLED RECENTLY WHEN I WAS DRIVING SLOWLY COMING TO A STOP.. PRIOR TO THE STALL WHEN I TURNED MY CAR ON IT MADE A TICK SOUND BUT DROVE OK UNTIL IT STALLED. I WAS ABLE TO GET IT STARTED AND DROVE HOME. WHEN I CHECKED THE OIL THERE IT WAS EMPTY. I WAS WELL UNDER THEM TIME BEFORE I NEEDED MY NEXT OIL CHANGE. I HAD IT DIAGNOSED AND WAS TOLD THAT IT WAS A PISTON AND RING ISSUE THAT WAS THE SAME THING DESCRIBED IN THE CLASS ACTION LAWSUIT INVOLVING 2010-2013 EQUINOX. BECAUSE MINE IS A 2015 I RECEIVED SOME COST ASSISTANCE BUT PAID $1200 OUT OF POCKET FOR THE FIX. SEEMS LIKE GM KNOWS ABOUT THIS ISSUE BUT HAS NOT LET CONSUMERS KNOW ABOUT THIS SAFETY CONCERN. I WAS UPSET BECAUSE I DRIVE WITH MY CHILDREN WHO ARE 3 AND 1. GM NEEDS TO TELL THEIR CONSUMERS ABOUT THIS PROBLEM.
NHTSA ODI #11400200
97,000 miles · Mar 8, 2021
Visibility/wiper
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH IN THE RAIN, THE WINDSHIELD WIPERS FAILED TO OPERATE AS DESIGNED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE WINDSHIELD WIPER TRANSMISSION ASSEMBLY WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAI…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH IN THE RAIN, THE WINDSHIELD WIPERS FAILED TO OPERATE AS DESIGNED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE WINDSHIELD WIPER TRANSMISSION ASSEMBLY WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
NHTSA ODI #11399756
Mileage unknown · Mar 7, 2021
Unknown Or Other
THE VEHICLE HAS A EXHAUST SMELL IN CABIN. THE FUMES ARE CONCERNING BECAUSE IT'S COULD CAUSE CARBON MONOXIDE POISONING. THIS IS NOT SAFE AND GM SHOULD DO SOMETHING ABOUT THIS. I REVIEW NUMEROUS FORMS AND THIS SEEMS TO BE A PROBLEM FOR A LOT OF PEOPLE. THIS COULD CAUSE SERIOUS HEALTH ISSUES.
NHTSA ODI #11399580
78,755 miles · Mar 2, 2021
Engine
OUR 2015 CHEVY EQUINOX HAS JUST OVER 78,000 MILES ON IT. MY WIFE WAS DRIVING IT AND SAID IT WAS RUNNING ROUGH AND MAKING A NOISE. SHE GOT IT HOME AND WE HAD IT TOWED TO A SHOP. WE WERE TOLD THAT DUE TO A FAULTY PVC PIPE IN OR NEAR THE INTAKE HAD FROZEN UP CAUSING PRESSURE TO BUILD UP AND IT BLEW OUR REAR MAIN SEAL, SNAPPED THE T…
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OUR 2015 CHEVY EQUINOX HAS JUST OVER 78,000 MILES ON IT. MY WIFE WAS DRIVING IT AND SAID IT WAS RUNNING ROUGH AND MAKING A NOISE. SHE GOT IT HOME AND WE HAD IT TOWED TO A SHOP. WE WERE TOLD THAT DUE TO A FAULTY PVC PIPE IN OR NEAR THE INTAKE HAD FROZEN UP CAUSING PRESSURE TO BUILD UP AND IT BLEW OUR REAR MAIN SEAL, SNAPPED THE TIMING CHAIN AND BREAKING OF TEETH. THE MECHANIC SAID THIS WAS AN ISSUE WITH THESE VEHICLES AND THAT A SPECIAL BULLETIN HAD BEEN ISSUED BUT NOT ON OUR YEAR. WE ENDED UP PAYING JUST SHY OF 1900.00 TO FIX THIS. WE WERE ALSO TOLD THAT BECAUSE THE DESIGN FLAW HADN'T BEEN FIXED THAT THIS COULD HAPPEN REPEATEDLY. WE STILL OWE A LOT OF MONEY ON THIS CAR AND WE CAN'T AFFORD TO PAY THIS KIND OF BILL AGAIN. WE WOULD LIKE TO BE REIMBURSED.
NHTSA ODI #11398620
208,000 miles · Mar 1, 2021
Engine
MY HUSBAND WAS DRIVING MY EQUINOX DOWNTOWN ST LOUIS, 3 HOURS AWAY FROM HOME AND CAME TO A STOP LIGHT. CAR WASN'T RUNNING RIGHT. SHAKING AND RATTLING. HE GOT PULLED INTO A PARKING GARAGE WHERE LATER IT HAD TO BE TOWED. THE NEXT DAY, THE BODY SHOP TOLD US THE PCV VALVE WAS CLOGGED OR FROZED AND PROBABLY BLEW THE SEALS. WE HAD…
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MY HUSBAND WAS DRIVING MY EQUINOX DOWNTOWN ST LOUIS, 3 HOURS AWAY FROM HOME AND CAME TO A STOP LIGHT. CAR WASN'T RUNNING RIGHT. SHAKING AND RATTLING. HE GOT PULLED INTO A PARKING GARAGE WHERE LATER IT HAD TO BE TOWED. THE NEXT DAY, THE BODY SHOP TOLD US THE PCV VALVE WAS CLOGGED OR FROZED AND PROBABLY BLEW THE SEALS. WE HAD TO HAVE OUR CAR TOWED 3 HOURS BACK TO HOME. THERE WAS NO WARNING, NO WARNING LIGHTS CAME ON BEFOREHAND. I HAVE COMPLETED ALL MAINTENANCE ON THIS VEHICLE AND HAVE HAD NO TROUBLE. I HAVE DONE RESEARCH ON THIS AND THIS SHOULD DEFINITELY BE A RECALL. THERE ARE THOUSANDS OF COMPLAINTS. AND IN THIS CASE LEFT MY FAMILY STRANEDED 3 HOURS FROM HOME!
NHTSA ODI #11398573
90,722 miles · Mar 1, 2021
EnginePower Train
MY VEHICLE HAD A OIL CHANGE AT 86,000 MILES. I HIT 90,722 MILES . THE VEHICLE WAS RUNNING FINE AND WHEN I GOT OFF WORK AND TRIED TO START THE CAR IT STARTED BUT THEN SHUT OFF. I HAD NO CHECK ENGINE LIGHTS, NO LOW OIL LIGHT AND HAD A PERFECT DIAGNOSTICS REPORT ON MY ONSTAR, I HAD TO GET THE VEHICLE TOWED TO A DEALER PER ON STAR, …
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MY VEHICLE HAD A OIL CHANGE AT 86,000 MILES. I HIT 90,722 MILES . THE VEHICLE WAS RUNNING FINE AND WHEN I GOT OFF WORK AND TRIED TO START THE CAR IT STARTED BUT THEN SHUT OFF. I HAD NO CHECK ENGINE LIGHTS, NO LOW OIL LIGHT AND HAD A PERFECT DIAGNOSTICS REPORT ON MY ONSTAR, I HAD TO GET THE VEHICLE TOWED TO A DEALER PER ON STAR, AFTER SPEAKING TO THE DEALER I WAS INFORMED THE MOTOR BLEW UP BECAUSE IT JUMPED TIME AND DUMPED OIL. I WAS ALSO TOLD THIS IS A COMMON PROBLEM WITH THIS MOTOR BUT GM IS REFUSING TO FIX IT BECAUSE THE WARRANTY JUST WENT UP 6 MONTHS AGO . I HAVE BEEN TOLD BY SEVERAL SHOPS CHEVY KNOWS ABOUT THIS TIME CHAIN OR JUMPING TIME ISSUE AND IN MOST CASES A NEW MOTOR IS REQUIRED. I WOULD LIKE TO UNDERSTAND WHY NO WARNING LIGHTS CAME ON AND HOW OIL COULD DUMP AFTER HAVING A OIL CHANGE 3,000 MILES GIVE OR TAKE ? AND WHY CHEVY IS PASSING THE PROBLEM ONTO THE CUSTOMER.
NHTSA ODI #11398496
90,000 miles · Feb 26, 2021
Visibility/wiper
WINDSHIELD WIPERS STOPPED WORKING WHILE DRIVING IN RAIN.
NHTSA ODI #11398017
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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