Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
430–25K
5025–50K
11950–75K
10675–100K
88100–150K
20150K+
426 reports with mileage · 253 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Visibility/wiper. Review the 250 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 227 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 63 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
24 crash reports6 fire reports13 injury reports
What owners actually said
679 reports
Mileage unknown · Sep 10, 2023
Tires
We bought 4 new tires size 225/65/R17 on 3/16/2021 mileage 72413. We noticed a vibration on our car and found the belt had separated. On 3/15/2023 we went and they replaced the tire. Mileage On 91816. 8/12/2023 another tire did the same thing and had to have it replaced. Mileage 95407. The other two tires went on 9/06/2023. Mil…
Read full complaint
We bought 4 new tires size 225/65/R17 on 3/16/2021 mileage 72413. We noticed a vibration on our car and found the belt had separated. On 3/15/2023 we went and they replaced the tire. Mileage On 91816. 8/12/2023 another tire did the same thing and had to have it replaced. Mileage 95407. The other two tires went on 9/06/2023. Mileage 95926. total mileage on those tires 23513 and they were suppose to be good for 65,000 miles. The tires were bought from Tire Kingdom in Lake Wales, Florida. I do have all the receipts if needed.
NHTSA ODI #11543651
Mileage unknown · Sep 4, 2023
Power Train
Oil pressure relief valve blew.
NHTSA ODI #11542443
95,000 miles · Aug 10, 2023
Back Over Prevention
The contact owns a 2015 Chevrolet Equinox. The contact stated that while at the local car wash and reversing into a parking space, the back over prevention camera was inoperable and displayed a black screen. The contact stated that he dented the tailgate of the vehicle by striking a piece of metal. The vehicle was taken to the d…
Read full complaint
The contact owns a 2015 Chevrolet Equinox. The contact stated that while at the local car wash and reversing into a parking space, the back over prevention camera was inoperable and displayed a black screen. The contact stated that he dented the tailgate of the vehicle by striking a piece of metal. The vehicle was taken to the dealer, but it was not diagnosed or repaired. The contact also stated that the back over prevention failure had been recurring for approximately one year. The contact stated that the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000.
NHTSA ODI #11537738
Mileage unknown · Jul 25, 2023
Engine
Excessive oil consumption caused engine failure
NHTSA ODI #11534379
110,000 miles · Jul 14, 2023
Engine
The contact owns a 2015 Chevrolet Equinox. The contact stated that the vehicle started jerking when the vehicle was started. The contact stated that an unknown warning light was illuminated. The vehicle was towed to the dealer and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The m…
Read full complaint
The contact owns a 2015 Chevrolet Equinox. The contact stated that the vehicle started jerking when the vehicle was started. The contact stated that an unknown warning light was illuminated. The vehicle was towed to the dealer and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 110,000.
NHTSA ODI #11532358
Mileage unknown · Jul 3, 2023
EnginePower TrainService Brakes
Vehicle is stalling when stopping and starting to go. Service engine light came on had it it scanned, found it to be the camshaft position sensor. Called my local dealer as to find out if there is any recall on this, and they said that there is not. I believe there should be a recall on this part as is it is a safety issue, as s…
Read full complaint
Vehicle is stalling when stopping and starting to go. Service engine light came on had it it scanned, found it to be the camshaft position sensor. Called my local dealer as to find out if there is any recall on this, and they said that there is not. I believe there should be a recall on this part as is it is a safety issue, as stated the vehicle was stalling and you lose all power. When starting to pull out in traffic you will be left with no power as the engine stalls and you have to put the vehicle in neutral and restart it.
NHTSA ODI #11530201
Mileage unknown · Jun 27, 2023
Visibility/wiper
I was driving down the interstate during a rainstorm when my windshield wipers stopped working. It made it impossible to see. It continued to rain that whole week so I took my car into the shop immediately to get the windshield wipers looked at and had to get a rental car in the meantime since I could not drive without the winds…
Read full complaint
I was driving down the interstate during a rainstorm when my windshield wipers stopped working. It made it impossible to see. It continued to rain that whole week so I took my car into the shop immediately to get the windshield wipers looked at and had to get a rental car in the meantime since I could not drive without the windshield wipers with it raining in North Carolina the whole week. I also needed the rental car to get to work while the car was in the shop. I recieved a call from the Chevy dealership and they said there had been a recall on the a part related to the windshield wipers and that the issue with my wipers was due to that part failing. I have never recieved information from Chevy on the recall for the windshield wiper part. If I would have known I would have gotten it replaced to avoid the issues I have had to go through. Because I could not see when my windshield wipers failed it not only put me at risk but others on the road. It was very sudden and scary. The vehicle has been inspected and fixed by the manufacturer. There was no warning signs, it was very random. I was able to get the part fixed for free but the part had to be ordered by the chevy dealership and I had to have my rental car for two days. It was a very expensive fix, although the part was replaced, because I had to have the rental car. It was $388.54 for the rental car.
NHTSA ODI #11529051
Mileage unknown · May 26, 2023
Engine
Crankshaft Position – Exhaust Camshaft Position Not Plausible
NHTSA ODI #11524011
Mileage unknown · May 20, 2023
EngineSuspension
2015 Chevy Equinox DTC Error code P0411.SAI ports should be cleaned or replaced. Front sway bars malfunctioned and needs replaced.Please see if this is covered under warranty vehicle is only 8 years old only had it for 3 years.
NHTSA ODI #11523058
Mileage unknown · May 17, 2023
Power Train
My vehicle started throwing an error with the stability track. This causes the whole car braking system to make my vehicle not go over 35 mph and vibrates the whole time. During this error, unable to turn on air conditioning.
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
General Motors LLC (GM) is recalling certain model year 2015 Buick LaCrosse, Cadillac XTS, Chevrolet Camaro, Equinox, Malibu, and GMC Terrain vehicles. The affected vehicles have front seat-mounted side impact air bags whose inflator may rupture upon its deployment.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of one or both of the side impact air bags, the air bag's inflator may rupture and the air bag may not properly inflate. The rupture could cause metal fragments to strike the vehicle occupants, potentially resulting in serious injury or death. Additionally, if the air bag does not properly inflate, the driver or passenger is at an increased risk of injury.
Remedy: GM will notify owners, and dealers will replace the side impact air bag modules, free of charge. The recall began on October 19, 2015. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, or GMC customer service at 1-800-462-8782. GM's number for this recall is 01320.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Illustration