NHTSA owner reports · September 18, 2026 snapshot.
Visibility/wiper complaints
250 reportsClear category filter61,000 miles · Oct 29, 2019
Power TrainVisibility/wiper
ON NUMEROUS OCCASIONS DURING THE PAST FEW MONTHS, THE WINDSHIELD ON MY 2015 CHEVROLET EQUINOX BECAME EXTREMELY FOGGED UP, SIGNIFICANTLY DECREASING VISIBILITY. THE VEHICLE WAS NEVER ABLE TO DEFROST OR CLEAR THE CONDENSATION UP, NO MATTER WHAT SELECTION WAS MADE ON THE HEAT/AIR CONDITIONING SETTING(S). APPROXIMATELY ONE WEEK AGO, …
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ON NUMEROUS OCCASIONS DURING THE PAST FEW MONTHS, THE WINDSHIELD ON MY 2015 CHEVROLET EQUINOX BECAME EXTREMELY FOGGED UP, SIGNIFICANTLY DECREASING VISIBILITY. THE VEHICLE WAS NEVER ABLE TO DEFROST OR CLEAR THE CONDENSATION UP, NO MATTER WHAT SELECTION WAS MADE ON THE HEAT/AIR CONDITIONING SETTING(S). APPROXIMATELY ONE WEEK AGO, WHILE DRIVING AT NIGHT WITH AN OUTSIDE TEMPERATURE OF APPROXIMATELY 45 DEGREES F, THE WINDSHIELD AGAIN BECAME EXTREMELY FOGGED UP. THIS TIME, THE WINDSHIELD CONDENSATION/FOG HAD BECOME SO SEVERE THAT I WAS UNABLE TO SEE OUT OF THE WINDSHIELD AND OTHER PASSENGER WINDOWS AT ALL AND WAS FORCED TO PULL THE VEHICLE OVER. THE VEHICLE WAS NOT SAFE TO CONTINUE DRIVING WITH NO VISIBILITY. THANKFULLY, I WAS NOT ON THE HIGHWAY AT THIS POINT AND WAS ABLE TO EFFECTIVELY PULL OFF THE ROADWAY WITHOUT INCIDENT. THE VEHICLE WAS BROUGHT TO THE DEALERSHIP THE NEXT DAY AND DIAGNOSED WITH A 'HEATER CORE FAILURE.' THE FAILURE OF THE HEATER CORE IS WHAT CAUSES THE EXTREME CONDENSATION BUILD UP AND FOGGING OF THE INTERIOR WINDSHIELD AND WINDOWS. THE VEHICLE IS ONLY A 2015 AND I AM EXTREMELY CONCERNED WITH THE PREMATURE FAILURE(S) OF AN INTEGRAL COMPONENT OF THE VEHICLE, ESPECIALLY ONE THAT AFFECTS VISIBILITY AND COMPROMISES SAFETY TO MYSELF, MY PASSENGERS, AND OTHERS ON THE ROADWAY.
NHTSA ODI #11276853
96,000 miles · Oct 13, 2019
Visibility/wiper
WHILE DRIVING ON THE HIGHWAY AROUND 70 MPH DURING A RAIN STORM, THE WINDSHIELD WIPERS ABRUPTLY STOPPED. THIS CAUSED SEVERE DIFFICULTY SEEING AND A VERY DANGEROUS SITUATION. I WAS ABLE TO PULL OVER TO THE SIDE OF THE HIGHWAY. I TRIED TO RESTART THE WIPERS AND THE VEHICLE, NEITHER WORKED. THE WIPERS NO LONGER WORKED AT ALL. YOU CO…
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WHILE DRIVING ON THE HIGHWAY AROUND 70 MPH DURING A RAIN STORM, THE WINDSHIELD WIPERS ABRUPTLY STOPPED. THIS CAUSED SEVERE DIFFICULTY SEEING AND A VERY DANGEROUS SITUATION. I WAS ABLE TO PULL OVER TO THE SIDE OF THE HIGHWAY. I TRIED TO RESTART THE WIPERS AND THE VEHICLE, NEITHER WORKED. THE WIPERS NO LONGER WORKED AT ALL. YOU COULD HEAR THE MOTOR RUNNING, BUT THE WIPERS DID NOT RUN. I HAD TO SLOWLY DRIVE ALONG THE SIDE OF THE HIGHWAY WITH HAZARDS ON TO FIND AN EXIT. I HAD TO CALL SOMEONE TO PICK ME UP, AS THE VEHICLE COULD NO LONGER DRIVE IN THE RAIN.
NHTSA ODI #11268179
73,000 miles · Oct 9, 2019
Visibility/wiper
WHILE DRIVING ON A BUSY CITY STREET IN AFTERNOON THUNDERSTORM MY WINDSHIELD WIPERS COMPLETELY STOPPED WORKING. NO FOREWARNING. THEY WERE WORKING JUST FINE EARLIER IN THE DAY. I WAS FORTUNATE TO VERY CAREFULLY NAVIGATE MY VEHICLE, WITH VERY LIMITED VISIBILITY, TO THE NEAREST BUSINESS TO PARK AND WAIT OUT THE STORM. LUCKILY MY …
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WHILE DRIVING ON A BUSY CITY STREET IN AFTERNOON THUNDERSTORM MY WINDSHIELD WIPERS COMPLETELY STOPPED WORKING. NO FOREWARNING. THEY WERE WORKING JUST FINE EARLIER IN THE DAY. I WAS FORTUNATE TO VERY CAREFULLY NAVIGATE MY VEHICLE, WITH VERY LIMITED VISIBILITY, TO THE NEAREST BUSINESS TO PARK AND WAIT OUT THE STORM. LUCKILY MY PASSENGERS AND I MADE IT OFF THE ROAD SAFELY IN HEAVY CITY TRAFFIC AND THIS INCIDENT DIDN'T HAPPEN WHILE ON THE INTERSTATE JUST 30 MINS PRIOR.
NHTSA ODI #11267389
72,000 miles · Oct 8, 2019
Visibility/wiper
OCT 7TH 2019 WHILE DRIVING ON THE HIGHWAY 65MPH DURING MAJOR NEW ENGLAND RAIN STORM THE WINDSHIELD WIPERS STOPPED WORKING. I WAS UNABLE TO SEE ANYTHING, I QUICKLY ROLLED DOWN THE WINDOW, STUCK MY HEAD OUT AND WAS ABLE TO PULL OFF THE HIGHWAY ONTO THE EXIT RAMP. IF NOT FOR MY QUICK THINKING AND THE EXIT RAMP BEING SO CLOSE WE COU…
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OCT 7TH 2019 WHILE DRIVING ON THE HIGHWAY 65MPH DURING MAJOR NEW ENGLAND RAIN STORM THE WINDSHIELD WIPERS STOPPED WORKING. I WAS UNABLE TO SEE ANYTHING, I QUICKLY ROLLED DOWN THE WINDOW, STUCK MY HEAD OUT AND WAS ABLE TO PULL OFF THE HIGHWAY ONTO THE EXIT RAMP. IF NOT FOR MY QUICK THINKING AND THE EXIT RAMP BEING SO CLOSE WE COULD HAVE BEEN KILLED. I HAD MY CHILD IN THE FRONT SEAT WHO WAS COMPLETELY TRAUMATIZED BY THIS EXPERIENCE. AFTER READING ONLINE THE AMOUNT OF COMPLAINTS ABOUT THIS SAFETY ISSUE, WHY HASN'T GM RECALLED THESE VEHICLES! WHAT ARE THEY WAITING FOR SOMEONE TO GET INJURED OR KILLED.THIS IS A VERY DANGEROUS DEFECT THAT NEEDS TO BE RESOLVED BY GM.
NHTSA ODI #11267052
61,000 miles · Oct 5, 2019
Electrical SystemVisibility/wiper
WINDSHIELD WIPER MOTOR QUIT WORKING AS I WAS DRIVING IN HEAVY RAIN DOWN THE HIGHWAY. DANGEROUS.
NHTSA ODI #11266488
74,000 miles · Sep 30, 2019
Visibility/wiper
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING 70 MPH IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE CONTACT STATED THAT THE WINDSHIELD WIPER MOTOR WAS OPERABLE; HOWEVER, THE BUSHINGS ON THE WIPER MOTOR ARMS FAILED AND THE WINDSHIELD MOTOR SEIZED IN POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REP…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING 70 MPH IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE CONTACT STATED THAT THE WINDSHIELD WIPER MOTOR WAS OPERABLE; HOWEVER, THE BUSHINGS ON THE WIPER MOTOR ARMS FAILED AND THE WINDSHIELD MOTOR SEIZED IN POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO WHEELER CHEVROLET BUICK (11401 N STRAITS HWY, CHEBOYGAN, MI 49721, (231) 333-5022) TO BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 95551109568. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #11258960
103,000 miles · Sep 30, 2019
Visibility/wiper
I WAS DRIVING ON A CITY STREET RETURNING HOME FROM PICKING UP MY CHILD AND HIS FRIEND. I TURNED IN MY WINSHIELD WIPERS DUE TO A SERVERE HEAVY RAINSTORM IN MY AREA. AFTER CUTTING THE WIPERS ON THEY STARTED WIPING AT A VERY FAST PACE AND JUST ABRUPTLY STOPPED IN THE UP POSITION. I TRIED CUTTING THEM OFF AND BACK ON BUT THE WIPERS…
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I WAS DRIVING ON A CITY STREET RETURNING HOME FROM PICKING UP MY CHILD AND HIS FRIEND. I TURNED IN MY WINSHIELD WIPERS DUE TO A SERVERE HEAVY RAINSTORM IN MY AREA. AFTER CUTTING THE WIPERS ON THEY STARTED WIPING AT A VERY FAST PACE AND JUST ABRUPTLY STOPPED IN THE UP POSITION. I TRIED CUTTING THEM OFF AND BACK ON BUT THE WIPERS DID NOT MOVE. I HAD TO PULL OVER BECAUSE I COULD NO LONGER SEE. UPON MAKING IT HOME I PULLED INTO THE GARAGE AND ATTEMPTED TO TURN THE WIPERS ON AGAIN. I COULD HEAR THE MOTOR FOR THE WIPERS HOWEVER THEY WOULD NOT MOVE. I BELIEVE THE WINSHIELD WIPER TRANSMISSION MALFUNCTIONED. AFTER GOOGLING THE DESCRIPTION OF THE PROBLEM I WAS HAVING I REALIZED THAT WAS THE PART I NEEDED. I CALLED A CHEVY DEALERSHIP IN HOMEWOOD, IL AND AN EMPLOYEE STATED THAT THEY REPAIR THIS PART OFTEN IN CHEVY VEHICLES. THIS IS A DANGEROUS MALFUNCTION TO HAVE ON A VEHICLE. I HOPE A RECALL IS ISSUED SOON BEFORE SOMEONE GETS HURT OR KILLED.
NHTSA ODI #11258932
5 miles · Sep 2, 2019
Visibility/wiper
AUGUST 2019 DURING HURRICANE DORIAN WINDSHIELD WIPERS STOPPED WORKING IN THE MIDDLE OF THREE LANE TRAFFIC I WAS UNABLE TO SEE FOR THREE BLOCKS THIS COULD HAVE CAUSED A CASTATROPHIC LIFE-THREATENING EMERGENCY, I COULDN'T CHANGE LANES I COULDN'T GET OUT OF THE MIDDLE LANE MY WINDSHIELD WIPERS TOTALLY STOPPED WORKING. MY FAMILY WA…
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AUGUST 2019 DURING HURRICANE DORIAN WINDSHIELD WIPERS STOPPED WORKING IN THE MIDDLE OF THREE LANE TRAFFIC I WAS UNABLE TO SEE FOR THREE BLOCKS THIS COULD HAVE CAUSED A CASTATROPHIC LIFE-THREATENING EMERGENCY, I COULDN'T CHANGE LANES I COULDN'T GET OUT OF THE MIDDLE LANE MY WINDSHIELD WIPERS TOTALLY STOPPED WORKING. MY FAMILY WAS TRAUMATIZED. BECAUSE OF THE DOWNPOUR OF RAIN WE WERE TRAVELING AT A SLOW SPEED BUT IF IT WOULD HAVE BEEN AND BECAUSE A LOT OF PEOPLE WERE TRYING TO MANEUVER THROUGH THE STORM THERE WAS LIKE A LOT OF UNUSUAL TRAFFIC ON THE ROAD IF THERE WOULD NOT HAVE BEEN BACKUPS IN TRAFFIC IT COULD HAVE BEEN A DEVASTATING ACCIDENT. I HAVE GOOGLED THIS MALFUNCTION AND IT SEEMS LIKE EVEN AT THE PEOPLE GOT THE PROBLEM REPAIRED THEIR WINDSHIELD WIPERS HAVE GONE OUT AGAIN I BEG YOU TO RECALL THESE WINDSHIELD WIPERS BEFORE THERE ARE MULTIPLE DEATHS IF THERE HAVEN'T ALREADY BEEN HOMICIDES
NHTSA ODI #11252749
52,000 miles · Aug 29, 2019
Visibility/wiper
WINDSHIELD WIPERS STOPPED WORKING WHILE ON THE HIGHWAY DURING A RAIN STORM NEARLY RESULTING IN AN ACCIDENT. RESEARCH SHOWS THIS IS A FREQUENT SAFETY ISSUE WITH THIS VEHICLE YEARS 2010-2016 THOUGH THE 2013 MODEL IS THE ONLY ONE WITH A RECALL FOR THIS ISSUE. THE BALL JOINT HAS GIVEN WAY WHILE IN USE RESULTING IN BOTH WIPERS TO B…
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WINDSHIELD WIPERS STOPPED WORKING WHILE ON THE HIGHWAY DURING A RAIN STORM NEARLY RESULTING IN AN ACCIDENT. RESEARCH SHOWS THIS IS A FREQUENT SAFETY ISSUE WITH THIS VEHICLE YEARS 2010-2016 THOUGH THE 2013 MODEL IS THE ONLY ONE WITH A RECALL FOR THIS ISSUE. THE BALL JOINT HAS GIVEN WAY WHILE IN USE RESULTING IN BOTH WIPERS TO BE INOPERABLE.
NHTSA ODI #11252165
96,000 miles · Aug 22, 2019
Visibility/wiper
I'VE HAD THREE INCIDENTS WHERE MY WINDSHIELD WIPERS HAVE STOPPED WORKING. THE MOTOR WORKS FINE YOU CAN HEAR IT WHEN YOU TURN ON WIPERS BUT IT'S THE PLASTIC BUSHELS ON THE WINDSHIELD LINKAGE THAT KEEP COMING OFF CAUSING MY WINDSHIELD WIPERS TO EITHER NOT COME UP AT ALL, MAKE AWFUL NOISE AND COME UP SLIGHTLY, AND STOP IN MID WIPE …
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I'VE HAD THREE INCIDENTS WHERE MY WINDSHIELD WIPERS HAVE STOPPED WORKING. THE MOTOR WORKS FINE YOU CAN HEAR IT WHEN YOU TURN ON WIPERS BUT IT'S THE PLASTIC BUSHELS ON THE WINDSHIELD LINKAGE THAT KEEP COMING OFF CAUSING MY WINDSHIELD WIPERS TO EITHER NOT COME UP AT ALL, MAKE AWFUL NOISE AND COME UP SLIGHTLY, AND STOP IN MID WIPE AND FALL OFF TO THE SIDE OF WINDSHIELD. I'VE HAD THIS HAPPEN THREE TIMES AND IF YOU LOOK ONLINE YOUTUBE HAS MANY VIDEOS OF PEOPLE FIXING THERE EQUINOX WHERE IT HAS HAPPENED HE FIRST TIME MY UNCLE FIXED IT THE SECOND TIME I TOOK IT TO A CAR REPAIR SHOP AND THE THIRD TIME THAT HAPPENED TUESDAY AUGUST 20,2019 I TOOK TO A CAR REPAIR SHOP AND THEY ARE LOOKING TO SEE OUR OPTIONS AND WHAT TO DO NEXT.
NHTSA ODI #11245950
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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