CHECK ENGINE LIGHT CAME ON. TOOK TO DEALERSHIP YESTERDAY. FOUND THAT RODENTS HAD EATEN THROUGH WIRE TO OXYGEN SENSOR CAUSING IT TO ARCH. TOLD US THIS WAS THE SECOND VEHICLE THEY HAD REPAIRED WITH THIS DAMAGE YESTERDAY. SUSPICION THAT NON-PETROLEUM BASED WIRE CAUSING RODENTS TO EAT WIRES. ARCHING CAN CAUSE FIRES. WE ARE SEN…
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CHECK ENGINE LIGHT CAME ON. TOOK TO DEALERSHIP YESTERDAY. FOUND THAT RODENTS HAD EATEN THROUGH WIRE TO OXYGEN SENSOR CAUSING IT TO ARCH. TOLD US THIS WAS THE SECOND VEHICLE THEY HAD REPAIRED WITH THIS DAMAGE YESTERDAY. SUSPICION THAT NON-PETROLEUM BASED WIRE CAUSING RODENTS TO EAT WIRES. ARCHING CAN CAUSE FIRES. WE ARE SENIOR CITIZENS ON FIXED INCOME. HAD BOUGHT EXTENDED WARRANTY TO PROTECT US FROM UNEXPECTED REPAIRS, BUT WERE TOLD THIS WAS NOT COVERED. IF THEY ARE MANUFACTURING WIRE COVERING IN SOMETHING LIKE SOY OIL THAT ATTRACTS RODENTS, HOW CAN WE BE HELD RESPONSIBLE. LUCKILY NO ONE WAS HURT IN THIS INCIDENT EXCEPT IN THE POCKETBOOK. SOMEONE ELSE MAY NOT BE SO LUCKY.
NHTSA ODI #11100156
37,500 miles · Apr 2, 2018
Unknown Or Other
SUNROOF PROBLEMS, I WAS DRIVING DOWN THE INTERSTATE. IT WAS A NICE DAY ABOUT 73 DEGREES WITH NOBODY AROUND THE VEHICLE AND SUDDENLY I HEARD A LOUD NOISE (SOUNDED LIKE A SHOTGUN GOING OFF). I INVESTIGATED BY OPENING THE SUNROOF SUNSHADE AND COULD SEE THE SUNROOF HAD SHATTERED UPWARDS. I CONTINUED ABOUT A MILE AND EXITED OFF INTE…
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SUNROOF PROBLEMS, I WAS DRIVING DOWN THE INTERSTATE. IT WAS A NICE DAY ABOUT 73 DEGREES WITH NOBODY AROUND THE VEHICLE AND SUDDENLY I HEARD A LOUD NOISE (SOUNDED LIKE A SHOTGUN GOING OFF). I INVESTIGATED BY OPENING THE SUNROOF SUNSHADE AND COULD SEE THE SUNROOF HAD SHATTERED UPWARDS. I CONTINUED ABOUT A MILE AND EXITED OFF INTERSTATE AND LOOKED AT THE SUNROOF FROM THE OUTSIDE OF THE EQUINOX AND YOU COULD HEAR IT CONTINUING TO CRACK. I DECIDED AT THAT POINT TO TAKE A SECONDARY ROAD HOME ABOUT 4 MILES AND LOST A PIECE OF THE SUNROOF BEFORE I GOT BACK HOME. I TURNED THE VEHICLE INTO THE DEALER AND OF COURSE THEY STATED IT HAD TO BE AN IMPACT. I AM SURE THERE WAS NO IMPACT, THIS SUN ROOF EXPLODED UPWARDS. THERE NEED TO BE SOME TYPE OF POLY GLASS IN THIS TYPE OF ROOF TO PREVENT SHATTERED GLASS FROM FLYING OFF AND HITTING OTHER VEHICLES AND TO PROTECT THE OCCUPANTS FROM DANGER.
NHTSA ODI #11082579
3 miles · Mar 3, 2018
Unknown Or Other
MY CAR IS STALLING WHILE I'M DRIVING AT LOW SPEEDS ON THE CITY STREETS AND WHEN I'M IDLING AT STOP LIGHTS. IT'S IDLING VERY ROUGH TO WHERE MY CAR IS SHAKING.
NHTSA ODI #11076075
70,000 miles · Nov 13, 2017
Unknown Or Other
MY LINK AND RADIO TURN ON AND OFF , TURN SIGNALS NOT WORKING DOOR CHARM AND SEAT BELT CHARM NOT WORKING . DOES NOT MATTER IF IT IS STATIONARY OR MOVING . ALSO ON STAR CUTS OFF WHEN THE MY LINK AND RADIO GOES OFF AND ON
NHTSA ODI #11045732
41,500 miles · Sep 3, 2017
Unknown Or Other
I OWN AN 2015 EQUINOX LT WHICH I PURCHASED SPECIFICALLY TO TOW BEHIND A MOTORHOME. WE PULLED FUSE 32 ACCORDING TO THE MANUAL (AN EXTRA 12-V OUTLET IS REQUIRED TO BE INSTALLED BECAUSE THE LAW REQUIRES US TO HAVE ADDITIONAL BRAKING IN THE TOWED). MY BRAKING SYSTEM REQUIRES A 12-V OUTLET AND FUSE 32 KILLS THE FACTORY INSTALLED OUT…
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I OWN AN 2015 EQUINOX LT WHICH I PURCHASED SPECIFICALLY TO TOW BEHIND A MOTORHOME. WE PULLED FUSE 32 ACCORDING TO THE MANUAL (AN EXTRA 12-V OUTLET IS REQUIRED TO BE INSTALLED BECAUSE THE LAW REQUIRES US TO HAVE ADDITIONAL BRAKING IN THE TOWED). MY BRAKING SYSTEM REQUIRES A 12-V OUTLET AND FUSE 32 KILLS THE FACTORY INSTALLED OUTLET. 4 TIMES IN MY TRAVELS, MY TOWED HAS STARTED THRASHING ABOUT (WOBBLING) AFTER HITTING A SMALL BUMP ON A HIGHWAY (ABOUT 55-60 MPH)-- TO THE POINT THAT THE MOTORHOME IS THROWN ABOUT. A COMPLETE STOP IS REQUIRED IN ORDER TO MAKE IT STOP WOBBLING. THE HITCH HAS BEEN CHECKED BY 3 DIFFERENT HITCH SPECIALISTS -- NO PROBLEM. HITCH HEIGHT IS CORRECT. WE TOOK THE CAR TO THE CHEVY DEALER IN ELK CITY, OK. TOLD HIM OF THE PROBLEM, HE HAD A TECH LOOK IT OVER AND COULD FIND NO PROBLEM. WE ARE NOW TRAVELING BACK TO CA, BUT NO LONGER ENJOYING OUR EQUINOX FOR FEAR THAT AT ANY TIME IT WILL START WOBBLING. INTERNET SEARCHES REVEAL WE ARE NOT THE ONLY ONES HAVING THIS PROBLEM.
NHTSA ODI #11021268
40,400 miles · Jul 13, 2017
Service BrakesUnknown Or Other
I JUST PURCHASED A USED 2015 CHEVROLET EQUINOX FROM RICK HENDRICKS CHEVY DULUTH. SINCE I HAVE PURCHASED THIS VEHICLE, I NOTICED LOUD NOISES COMING FROM THE BRAKES WHEN APPLYING PRESSURE TO STOP THE VEHICLE. NOT ONLY THAT, BUT WHILE DRIVING IT MAKES A KNOCKING SOUND. I WAS TOLD BY ONE OF THERE MECHANICS IN THE SERVICE DEPARTMENT …
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I JUST PURCHASED A USED 2015 CHEVROLET EQUINOX FROM RICK HENDRICKS CHEVY DULUTH. SINCE I HAVE PURCHASED THIS VEHICLE, I NOTICED LOUD NOISES COMING FROM THE BRAKES WHEN APPLYING PRESSURE TO STOP THE VEHICLE. NOT ONLY THAT, BUT WHILE DRIVING IT MAKES A KNOCKING SOUND. I WAS TOLD BY ONE OF THERE MECHANICS IN THE SERVICE DEPARTMENT THAT IT WAS OK! THE EQUINOX IS KNOWN TO MAKE A LITTLE NOISE WHILE DRIVING. IT HAS BEEN TO THERE SHOP OVER 3 TIMES FOR SEVERAL DAYS AT A TIME IN LESS THAN A MONTH AND STILL THE PROBLEM CONTINUES. THEY EXPLAINED EVERYTHING THEY FIXED TO MAKE SURE THAT THE NOISE WAS GONE AND THE BRAKES WERE IN GOOD WORKING CONDITION. WHEN I ASKED FOR PROOF THEY WERE UNABLE TO PROVIDE IT. I AM NOT A MECHANIC BUT I DO NOT BELIEVE FOR ONE MINUTE THIS VEHICLE SHOULD BE MAKING ANY NOISE AT ALL LET ALONE NOISES WHEN YOU APPLY PRESSURE TO THE BRAKES. I HAVE REITERATED OVER AND OVER AGAIN TO RICK HENDRICKS CHEVY DULUTH THAT THERE IS A BRAKE ISSUE GOING ON WITH THE VEHICLE THAT COULD POSSIBLY BE DEADLY AND I WAS TOLD THERE IS NOTHING THEY CAN DO. I TRY TO LIMIT THE AMOUNT OF DRIVING I DO TO IMPORTANT PLACES ONLY SEEING AS THE NOISE IS STILL THERE.
NHTSA ODI #11005198
60,956 miles · Jul 6, 2017
Unknown Or Other
DURING A DOWN POUR, MY WINDSHIELD WIPERS FAILED. THEY JUST STOPPED WORKING WHILE I WAS DRIVING ON A 2 LANE HIGHWAY NEXT TO A 18-WHERE TRUCK! I IMMEDIATELY LOST ALL VISIBILITY AND WAS UNABLE TO SEE. THE WIPERS NEVER STARTED BACK UP AND I HAD TO TAKE MY CAR TO THE SHOP. THE DEALERSHIP INFORMED ME THAT GM HAS A RECALL ON 2013 MODE…
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DURING A DOWN POUR, MY WINDSHIELD WIPERS FAILED. THEY JUST STOPPED WORKING WHILE I WAS DRIVING ON A 2 LANE HIGHWAY NEXT TO A 18-WHERE TRUCK! I IMMEDIATELY LOST ALL VISIBILITY AND WAS UNABLE TO SEE. THE WIPERS NEVER STARTED BACK UP AND I HAD TO TAKE MY CAR TO THE SHOP. THE DEALERSHIP INFORMED ME THAT GM HAS A RECALL ON 2013 MODEL (WIPERS/MOTOR) BUT NO OTHERS. THIS IS DESPITE THE FACT THAT THEY USE THE SAME PART (MOTORS) FOR THE WIPERS IN OTHER MODEL.
NHTSA ODI #11003292
15,500 miles · May 18, 2017
Unknown Or Other
THE TAIL GAIT WINDOW EXPLODED FROM NO REASON. IT HAD BEEN SITTING IN SON AT WORK AND CRACKED INTO THOUSANDS OF LITTLE PIECES WITH A 2 FOOT BY 8 INCH SECTION EXPLODING AND LIVING A HOLE. MY DEALER, DALE EARNHARDT GMC TALLAHASSEE FL, REFUSES TO DO ANYTHING SAYING IT IS NOT A GM PROBLEM. I DIDN'T DO ANYTHING AND THERE ARE LOTS O…
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THE TAIL GAIT WINDOW EXPLODED FROM NO REASON. IT HAD BEEN SITTING IN SON AT WORK AND CRACKED INTO THOUSANDS OF LITTLE PIECES WITH A 2 FOOT BY 8 INCH SECTION EXPLODING AND LIVING A HOLE. MY DEALER, DALE EARNHARDT GMC TALLAHASSEE FL, REFUSES TO DO ANYTHING SAYING IT IS NOT A GM PROBLEM. I DIDN'T DO ANYTHING AND THERE ARE LOTS OF OTHER INSTANCES OF THIS HAPPENING TO OTHER GMC AND OTHER MANUFACTURER MODELS. MY CAR WAS STATIONARY AND IN MY PARKING LOT AT WORK.
NHTSA ODI #10986318
24,000 miles · Mar 1, 2017
SeatsUnknown Or Other
DESIGN FLAW BETWEEN THE PEDALS AND THE SEAT HAVE CAUSED ME TO HAVE SCIATIC PAIN. I HAD THE CAR JUST SHORT OF 2 YEARS BECAUSE I COULDN'T TAKE THE PAIN ANYMORE. THE DISTANCE BETWEEN THE PEDALS BOTH VERTICALLY AND HORIZONTALLY ARE A PROBLEM. I ONLY RELATED THE PROBLEM TO THE CAR WHEN I WAS NOT DRIVING THE CAR FOR A THREE WEEK PE…
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DESIGN FLAW BETWEEN THE PEDALS AND THE SEAT HAVE CAUSED ME TO HAVE SCIATIC PAIN. I HAD THE CAR JUST SHORT OF 2 YEARS BECAUSE I COULDN'T TAKE THE PAIN ANYMORE. THE DISTANCE BETWEEN THE PEDALS BOTH VERTICALLY AND HORIZONTALLY ARE A PROBLEM. I ONLY RELATED THE PROBLEM TO THE CAR WHEN I WAS NOT DRIVING THE CAR FOR A THREE WEEK PERIOD, MY PAIN WAS GONE. I STARTED DRIVING THE CAR AGAIN AND THE PAIN RETURNED. I TESTED IT AGAIN, BY RENTING A DIFFERENT VEHICLE FOR A 5 DAY PERIOD AND THE PAIN WENT AWAY AGAIN AND A DAY AFTER RESUMING DRIVING MY EQUINOX THE PAIN RETURNED. I TRADED THE CAR IN THIS PAST WEEKEND (20170225) SO I COULD LIVE MY LIFE PAIN FREE.
NHTSA ODI #10957873
6,000 miles · Mar 24, 2016
Unknown Or Other
ON 11/28/2014 I WAS DRIVING SOUTH ON I-49 TO SHREVEPORT, LA DURING A LIGHT RAIN. DRIVING OUR 2015 EQUINOX LT AT 65 MPH IN CRUISE CONTROL AND ECO DRIVE WITH ABOUT 6,000 MILES ON THE VEHICLE. ON LEVEL GROUND WITH NO VEHICLES IN FRONT FOR MILES OUR FONTAL CRASH ALERT SYSTEM CAME ON WITH THE WARNING NOISE AND A STRONG APPLICATION OF…
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ON 11/28/2014 I WAS DRIVING SOUTH ON I-49 TO SHREVEPORT, LA DURING A LIGHT RAIN. DRIVING OUR 2015 EQUINOX LT AT 65 MPH IN CRUISE CONTROL AND ECO DRIVE WITH ABOUT 6,000 MILES ON THE VEHICLE. ON LEVEL GROUND WITH NO VEHICLES IN FRONT FOR MILES OUR FONTAL CRASH ALERT SYSTEM CAME ON WITH THE WARNING NOISE AND A STRONG APPLICATION OF THE BRAKING SYSTEM. IT FELT AS THE ENGINE QUIT AND WE COASTED A SHORT DISTANCE TO THE SIDE OF THE ROADWAY. I THOUGHT WE WERE STRANDED BUT UPON APPLICATION OF THE THROTTLE THE ENGINE RESPONDED. THE SPEED LIMIT IF 70 MPH AND USUALLY CARRIES MANY 18 WHEELERS. HAD THERE BEEN ONE BEHIND US A SERIOUS COLLISION MAY HAVE OCCURRED. ON DECEMBER 8 2014 WE TOOK THE VEHICLE TO OUR LOCAL DEALER FOR INSPECTION. THEY PROVIDED ANOTHER CAR AND INSPECTED OURS FOR A DAY AND A HALF FINDING NO PROBLEMS. THE REPORTED EVEN A MECHANIC TAKING THE CAR TO HIS HOME THAT NIGHT WITH NO PROBLEMS. HE LIVES SOME DISTANCE FROM THE DEALER. AS WE PICKED UP OUR CAR THE SERVICE MANAGER WAS RUNNING SOME RECORDS INTO THEIR COMPUTER CONCERNING THEIR INSPECTION. WE ASKED FOR COPIES AND WAS ADVISED BY THE MANAGER THEY WOULD BE SENT TO US IN THE MAIL. AS OF MARCH 24, 2016 WE HAVE NOT RECEIVED ANY RESPONSE FROM THE DEALER OR THAT MANAGER. UPON CHECKING THE GOVERNMENT FILES I NOW FIND OTHER CASES OF THIS SITUATION WITH THE FCA.
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
General Motors LLC (GM) is recalling certain model year 2015 Buick LaCrosse, Cadillac XTS, Chevrolet Camaro, Equinox, Malibu, and GMC Terrain vehicles. The affected vehicles have front seat-mounted side impact air bags whose inflator may rupture upon its deployment.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of one or both of the side impact air bags, the air bag's inflator may rupture and the air bag may not properly inflate. The rupture could cause metal fragments to strike the vehicle occupants, potentially resulting in serious injury or death. Additionally, if the air bag does not properly inflate, the driver or passenger is at an increased risk of injury.
Remedy: GM will notify owners, and dealers will replace the side impact air bag modules, free of charge. The recall began on October 19, 2015. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, or GMC customer service at 1-800-462-8782. GM's number for this recall is 01320.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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