ON 4-14-29 MY CAR STALLED WHILE DRIVING MULTIPLE TIMES. I HAD IT TAKEN IN TO A GM DEALERSHIP ON 4-15-19 AND THEY STATED THAT THERE WAS AN ENGINE OIL CONSUMPTION ISSUE THRU THE PISTON RINGS THAT HAS CAUSED EXTENSIVE DAMAGE. THERE PROPOSAL WAS EITHER A $3500 FIX OR A NEW ENGINE FOR $7000. I CALLED GM MYSELF (COMPAINT REFERENCE #[X…
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ON 4-14-29 MY CAR STALLED WHILE DRIVING MULTIPLE TIMES. I HAD IT TAKEN IN TO A GM DEALERSHIP ON 4-15-19 AND THEY STATED THAT THERE WAS AN ENGINE OIL CONSUMPTION ISSUE THRU THE PISTON RINGS THAT HAS CAUSED EXTENSIVE DAMAGE. THERE PROPOSAL WAS EITHER A $3500 FIX OR A NEW ENGINE FOR $7000. I CALLED GM MYSELF (COMPAINT REFERENCE #[XXX]) AND THEY STATED THAT IS A KNOWN PROBLEM AND CURRENTLY UNDER INVESTIGATION BUT THAT MY VIN NUMBER WAS NOT INCLUDED ON THE RECALL LIST TO HAVE IT FIXED. THEY INFORMED ME TO SAVE RECIEPTS UPON PAYMENT FOR ANY REPAIRS I HAD DONE INCASE LATER IN THE FUTURE THERE WAS A RECALL. I WAS ADVISED TO DISCUSS MY ISSUE WITH THE CUSTOMER EXPERIECE MANAGER AT THE DEALERSHIP FOR SOME RESOLUTION. UPON DISCUSSION WITH THEM THEY STATED THERE IS NOTHING THEY CAN DO AT THIS TIME AS THEY CAN ONLY FIX "KNOWN" ISSUE WITH PERMISSION FROM GM. THE DEALERSHIP ALSO ADVISED THAT IT WOULD BE RIDICULOUS FOR ME TO PAY $7000 TO HAVE ANOTHER ENGINE ADDED INTO MY VEHICLE AS THIS ENGINE WOULD MORE THAN LIKELY HAVE THE SAME ISSUES. THEY ADVISED ME TO RENT A CAR UNTIL I COULD DECIDE WHAT TO DO. THE RENTAL CAR WAS $55/DAY EQUALING TO $1650 A MONTH WHICH IS NOT FEASIBLE. I HAD TO PICK UP MY CAR TODAY FROM THE DEALERSHIP AS I NEED TRANSPORTATION TO AND FROM WORK AS I WORK 45MIN AWAY AND THERE IS NOT ANOTHER OPTION AT THIS TIME. I WAS GIVEN A PAPER WITH DETAILS OF WORK NEEDED FROM DEALERSHIP THAT I WILL SAVE FOR FUTURE REFERENCE. ON MY WAY HOME MY CAR STALLED MULTIPLE TIMES AGAIN. IT DOES INDEED TURN OVER AND RESTART ONCE DEAD, BUT THIS POSES A HUGE SAFETY HAZARD TO NOT ONLY MYSELF BUT OTHER DRIVERS ON THE STREET AS WELL. HOPE THERE IS SOME RESOLUTION TO THIS AS I HAVE READ MULTIPLE COMPLAINTS ONLINE FROM OTHER DRIVERS WITH THE SAME CAR, SPECIFICALLY THE 2.4L ECOTECH ENGINE, WHICH IS WHAT I HAVE. THANK YOU FOR YOUR TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
NHTSA ODI #11197075
63,000 miles · Apr 5, 2019
Unknown Or Other
2015 WELL MAINTAINED, ALWAYS GARAGED VEHICLE. WAS DRIVING ON HIGHWAY AT 65 MPH WHEN SUNROOF SHATTERED. NO DAMAGE TO MY CAR EVER. SUNROOF SHATTERED OUT OF NO WHERE.
NHTSA ODI #11194246
Mileage unknown · Mar 27, 2019
Air BagsUnknown Or Other
THE AIRBAG LIGHT CAME ON AND THEN THE CAR GOT STUCK IN PARK. NOW THE KEY WANT COME OUT THE IGNITION. TOOK IT TO THE DEALER HE SAID THE PASSENGER AIRBAG MODULE NEEDS TO BE REPLACED AND THE BATTERY TERMINAL NEEDS TO BE REPLACED.
NHTSA ODI #11192045
63,000 miles · Mar 14, 2019
Unknown Or Other
THE KEY HAS BROKEN OUT OF THE KEY FAB WITH BOTH SETS OF MY KEYS SINCE OWNING THE VEHICLE (LESS THAN 4 YEARS). THE FIRST BROKEN WHEN CLICKING THE SMALL SILVER CIRCLE BUTTON TO UNLATCH THE KEY. IT THEN BROKE OFF, WITH MULTIPLE PIECES SCATTERING ACROSS MY DRIVEWAY. THE SECOND ISSUE WAS TODAY WHEN I WAS DRIVING. MY KEYFAB, 2 KEYS (F…
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THE KEY HAS BROKEN OUT OF THE KEY FAB WITH BOTH SETS OF MY KEYS SINCE OWNING THE VEHICLE (LESS THAN 4 YEARS). THE FIRST BROKEN WHEN CLICKING THE SMALL SILVER CIRCLE BUTTON TO UNLATCH THE KEY. IT THEN BROKE OFF, WITH MULTIPLE PIECES SCATTERING ACROSS MY DRIVEWAY. THE SECOND ISSUE WAS TODAY WHEN I WAS DRIVING. MY KEYFAB, 2 KEYS (FOR WORK AND HOME) AND AUTOMATIC STARTER DROPPED IN MY LAP WITH MY KEY STILL IN THE IGNITION. THIS KEY HAS BEEN USED FOR ONLY ABOUT 9 MONTHS AS I USED MY PREVIOUS KEY UNTIL IT BROKE.
NHTSA ODI #11186757
64,000 miles · Mar 9, 2019
Unknown Or Other
TAKARA RECALL WAS DRIVING DURING A REALLY BAD RAIN STORM 65 MILES AN HR AND WHEN WIPERS STOPPED WORKING THOUGHT WE WERE GOING TO DIE CARS AND SEMIS HONKING WE DIDENT KNOW WHAT HAPPENED BUT SEAMS TO HAVE A RECALL ON THIS ON 2013 BUT NOT 2015 I CAN ASSURE YOU MY LIFE WAS FLASHING BEFORE MY EYES AND SOMEONE IS GOING TO PAY TO FIX T…
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TAKARA RECALL WAS DRIVING DURING A REALLY BAD RAIN STORM 65 MILES AN HR AND WHEN WIPERS STOPPED WORKING THOUGHT WE WERE GOING TO DIE CARS AND SEMIS HONKING WE DIDENT KNOW WHAT HAPPENED BUT SEAMS TO HAVE A RECALL ON THIS ON 2013 BUT NOT 2015 I CAN ASSURE YOU MY LIFE WAS FLASHING BEFORE MY EYES AND SOMEONE IS GOING TO PAY TO FIX THIS AND IT WONT BE ME RECALL THE 2015 WIPER PROBLEMS
NHTSA ODI #11185599
87,848 miles · Feb 16, 2019
Electrical SystemExterior LightingUnknown Or Other
HAVING A PROBLEM WITH MY 2015 EQUINOX.. 2 DAYS AGO MY INTERIOR LIGHT FOR MY STEREO AND AC WENT OUT.. ME THINKING IT WILL COME ON AFTER TURNING THE CAR OFF NOPE DIDN'T WORK IM FRUSTRATED BECAUSE ITS COLD AND I CAN'T USE MY HEAT OR COLD AIR ME LED SCREEN IS ON SO I CAN SEE THE TIME AND TEMP BUT I CANT ADJUST THE VOLUME FOR THE STE…
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HAVING A PROBLEM WITH MY 2015 EQUINOX.. 2 DAYS AGO MY INTERIOR LIGHT FOR MY STEREO AND AC WENT OUT.. ME THINKING IT WILL COME ON AFTER TURNING THE CAR OFF NOPE DIDN'T WORK IM FRUSTRATED BECAUSE ITS COLD AND I CAN'T USE MY HEAT OR COLD AIR ME LED SCREEN IS ON SO I CAN SEE THE TIME AND TEMP BUT I CANT ADJUST THE VOLUME FOR THE STEREO OR THE FAN IN THE CAR JUST THE STEERING WHEELS VOLUME WORKS AND CONTROLS ARE FINE STILL ABLE TO RECEIVE CALLS.. WHATS WRONG? IVE HAD THE CAR LESS THEN 2 MONTHS AND ALREADY GIVING ME MY 1ST PROJECT NO BUENO!!
NHTSA ODI #11180441
Mileage unknown · Oct 29, 2018
Unknown Or Other
I PUMPED GAS THIS AM, WAS SITTING AT A LIGHT CAR CUT OFF AND TRANSMISSION LIGHT CAME ON. NOW STILL ON WANT GO OFF.
NHTSA ODI #11143659
Mileage unknown · Aug 28, 2018
StructureUnknown Or Other
EXTREME DESIGN FLAWS. REAR-SIDE/CORNER VIEW WINDOWS ARE TOO SMALL & LOCATION IS OF NO HELP VISUALLY. BACK SEAT HEAD RESTS ARE NON-REMOVABLE & BLOCK VIEW OF MERGING TRAFFIC. WE MUST FOLD DOWN BACK SEATS FOR SAFETY. RARELY DO WE CARRY BACK SEAT PASSENGERS; BACK SEAT HEAD RESTS SHOULD BE REMOVABLE.
NHTSA ODI #11122897
Mileage unknown · Aug 15, 2018
Unknown Or Other
A/C VENTS HAVE BEEN SPEWING SHINY WHITE FLAKES THROUGHOUT THE VEHICLE FOR ABOUT 2 1/2 YEARS WHICH THE DEALER DID NOT INVESTIGATE TO FIND THE THEIR SOURCE NOR DID THEY REPAIR THE VEHICLE WHILE IT WAS UNDER WARRANTY SAYING THE FLAKES WERE DUST OR POLLEN. I HAD SAMPLES OF THE FLAKES ANALYZED BY ANALYTICS CORP. OF ASHLAND, VA AND T…
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A/C VENTS HAVE BEEN SPEWING SHINY WHITE FLAKES THROUGHOUT THE VEHICLE FOR ABOUT 2 1/2 YEARS WHICH THE DEALER DID NOT INVESTIGATE TO FIND THE THEIR SOURCE NOR DID THEY REPAIR THE VEHICLE WHILE IT WAS UNDER WARRANTY SAYING THE FLAKES WERE DUST OR POLLEN. I HAD SAMPLES OF THE FLAKES ANALYZED BY ANALYTICS CORP. OF ASHLAND, VA AND THE TESTS SHOWED A PLETHORA OF ELEMENTS TO INCLUDE ONES THAT ARE CONSIDERED TOXIC. I PUT A CLAIM IN WITH GENERAL MOTORS AND THEY SAID THEY WOULD HAVE THE DEALER REPLACE THE EVAPORATOR CORE ID I SIGN A RELEASE/NON DISCLOSURE AGREEMENT GIVING UP ALL FUTURE RIGHTS AND CLAIMS. HOWEVER, I DON'T IF THE EVAPORATOR CORE IS THE SOURCE OF THESE TOXIC METALS.
NHTSA ODI #11120048
58,148 miles · Jun 14, 2018
Unknown Or Other
WINDSHIELD WIPERS - FRONT, COMPLETELY STOPPED WORKING. DEALERSHIP SAID AND REPLACED WIPER MODULE, 84241847:SL-N (10150-CT). THIS WAS IN A RECALL FOR THE EQUINOX. DEALERSHIP SAID OUR CAR WAS NOT RECALLED. ALSO, CAR WAS PRODUCED IN THEIR CANADIAN PLANT WHERE THEY WERE HAVING ISSUES WITH SAME. FOUND IT IRONIC AND EXTREMELY DANGE…
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WINDSHIELD WIPERS - FRONT, COMPLETELY STOPPED WORKING. DEALERSHIP SAID AND REPLACED WIPER MODULE, 84241847:SL-N (10150-CT). THIS WAS IN A RECALL FOR THE EQUINOX. DEALERSHIP SAID OUR CAR WAS NOT RECALLED. ALSO, CAR WAS PRODUCED IN THEIR CANADIAN PLANT WHERE THEY WERE HAVING ISSUES WITH SAME. FOUND IT IRONIC AND EXTREMELY DANGEROUS AND EXPRESSED THAT TO GM WHEN CUSTOMER SERVICE CALLED & OFFERED $100.
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
General Motors LLC (GM) is recalling certain model year 2015 Buick LaCrosse, Cadillac XTS, Chevrolet Camaro, Equinox, Malibu, and GMC Terrain vehicles. The affected vehicles have front seat-mounted side impact air bags whose inflator may rupture upon its deployment.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of one or both of the side impact air bags, the air bag's inflator may rupture and the air bag may not properly inflate. The rupture could cause metal fragments to strike the vehicle occupants, potentially resulting in serious injury or death. Additionally, if the air bag does not properly inflate, the driver or passenger is at an increased risk of injury.
Remedy: GM will notify owners, and dealers will replace the side impact air bag modules, free of charge. The recall began on October 19, 2015. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, or GMC customer service at 1-800-462-8782. GM's number for this recall is 01320.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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