NHTSA owner reports · September 18, 2026 snapshot.
Power Train complaints
63 reportsClear category filter61,000 miles · Oct 29, 2019
Power TrainVisibility/wiper
ON NUMEROUS OCCASIONS DURING THE PAST FEW MONTHS, THE WINDSHIELD ON MY 2015 CHEVROLET EQUINOX BECAME EXTREMELY FOGGED UP, SIGNIFICANTLY DECREASING VISIBILITY. THE VEHICLE WAS NEVER ABLE TO DEFROST OR CLEAR THE CONDENSATION UP, NO MATTER WHAT SELECTION WAS MADE ON THE HEAT/AIR CONDITIONING SETTING(S). APPROXIMATELY ONE WEEK AGO, …
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ON NUMEROUS OCCASIONS DURING THE PAST FEW MONTHS, THE WINDSHIELD ON MY 2015 CHEVROLET EQUINOX BECAME EXTREMELY FOGGED UP, SIGNIFICANTLY DECREASING VISIBILITY. THE VEHICLE WAS NEVER ABLE TO DEFROST OR CLEAR THE CONDENSATION UP, NO MATTER WHAT SELECTION WAS MADE ON THE HEAT/AIR CONDITIONING SETTING(S). APPROXIMATELY ONE WEEK AGO, WHILE DRIVING AT NIGHT WITH AN OUTSIDE TEMPERATURE OF APPROXIMATELY 45 DEGREES F, THE WINDSHIELD AGAIN BECAME EXTREMELY FOGGED UP. THIS TIME, THE WINDSHIELD CONDENSATION/FOG HAD BECOME SO SEVERE THAT I WAS UNABLE TO SEE OUT OF THE WINDSHIELD AND OTHER PASSENGER WINDOWS AT ALL AND WAS FORCED TO PULL THE VEHICLE OVER. THE VEHICLE WAS NOT SAFE TO CONTINUE DRIVING WITH NO VISIBILITY. THANKFULLY, I WAS NOT ON THE HIGHWAY AT THIS POINT AND WAS ABLE TO EFFECTIVELY PULL OFF THE ROADWAY WITHOUT INCIDENT. THE VEHICLE WAS BROUGHT TO THE DEALERSHIP THE NEXT DAY AND DIAGNOSED WITH A 'HEATER CORE FAILURE.' THE FAILURE OF THE HEATER CORE IS WHAT CAUSES THE EXTREME CONDENSATION BUILD UP AND FOGGING OF THE INTERIOR WINDSHIELD AND WINDOWS. THE VEHICLE IS ONLY A 2015 AND I AM EXTREMELY CONCERNED WITH THE PREMATURE FAILURE(S) OF AN INTEGRAL COMPONENT OF THE VEHICLE, ESPECIALLY ONE THAT AFFECTS VISIBILITY AND COMPROMISES SAFETY TO MYSELF, MY PASSENGERS, AND OTHERS ON THE ROADWAY.
NHTSA ODI #11276853
81,347 miles · Oct 19, 2019
Electrical SystemPower TrainCrash
THE IGNITION KEY WAS ABLE TO BE REMOVED FROM THE IGNITION WHILE THE VEHICLE WAS NOT IN THE PARK POSITION (VEHICLE WAS IN DRIVE POSITION). IN WHICH CAUSED A ROLLAWAY INCIDENT WITH THE VEHICLE. THE VEHICLE WAS STATIONARY AND BELIVED TO BE IN PARK.
NHTSA ODI #11269501
53,500 miles · Sep 24, 2019
EnginePower Train
OIL CONSUMPTION ISSUE. CHEVROLET'S DEFINITION OF OIL CONSUMPTION ISSUE IS USING A QUART (OR MORE) WITHIN 2000 MILES (OR LESS) . OTHER COMPANIES WOULD DEFINE THIS AS AN ISSUE BUT CHEVROLET DOES NOT SEE THIS AS AN ISSUE. MY CAR HAS SHUT OFF WHILE IN MOTION ON A MAIN ROAD 7-9 TIMES. IT HAS ALSO OCCURRED IN PARKING LOTS. I HAVE TO A…
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OIL CONSUMPTION ISSUE. CHEVROLET'S DEFINITION OF OIL CONSUMPTION ISSUE IS USING A QUART (OR MORE) WITHIN 2000 MILES (OR LESS) . OTHER COMPANIES WOULD DEFINE THIS AS AN ISSUE BUT CHEVROLET DOES NOT SEE THIS AS AN ISSUE. MY CAR HAS SHUT OFF WHILE IN MOTION ON A MAIN ROAD 7-9 TIMES. IT HAS ALSO OCCURRED IN PARKING LOTS. I HAVE TO ATTEMPT MULTIPLE TIMES FOR MY CAR TO STAY ON TO GET OFF OF THE ROADWAY. IT HAPPENS IN FORWARD AND REVERSE.
NHTSA ODI #11257868
50,000 miles · Jun 21, 2019
Power Train
THE VARIABLE VALVE TIMING SOLENOID IS CAUSING THE VEHICLE TO STALL OUT UNEXPECTEDLY.
NHTSA ODI #11221716
55,000 miles · Apr 26, 2019
EnginePower Train
PURCHASED MY EQUINOX A YEAR AGO JUNE 2019. THE CAR WAS DOING FINE UP UNTIL ABOUT THE 2ND MONTH MARK I HAD IT. THE CAR BEGAN TO HAVE A VERY ROUGH AND JERKY STOP. I BROUGHT IT TO THE DEALER AND THEY FOUND NOTHING WRONG. I GOT A OIL CHANGE AT LEAST EVERY MONTH DUE TO MY JOB AND HAVING TO DRIVE FREQUENTLY. IN MARCH I NOTICED MY CAR …
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PURCHASED MY EQUINOX A YEAR AGO JUNE 2019. THE CAR WAS DOING FINE UP UNTIL ABOUT THE 2ND MONTH MARK I HAD IT. THE CAR BEGAN TO HAVE A VERY ROUGH AND JERKY STOP. I BROUGHT IT TO THE DEALER AND THEY FOUND NOTHING WRONG. I GOT A OIL CHANGE AT LEAST EVERY MONTH DUE TO MY JOB AND HAVING TO DRIVE FREQUENTLY. IN MARCH I NOTICED MY CAR WAS IDLING ROUGH BUT DROVE OK. WHILE LEAVING WORK I WAS STOPPED AT A RED LIGHT MY CAR STALLED AND THE ENGINE COMPLETELY TURNED OFF IN THE MIDDLE OF TRAFFIC. I TURNED IT OFF AND RESTARTED IT. COUPLE DAYS LATER IT DID IT TWICE AS I WAS BACKING OUT INTO TRAFFIC. I TOOK IT TO THE DEALERSHIP AND MY CAR WAS COMPLETELY EMPTY OF OIL EVEN THOUGH I HAD JUST GOTTEN AN OIL CHANGE. I NOW HAVE TO DO OIL CONSUMPTION TEST EVERY 2K MILES. MY CAR STILL SHIFTS ROUGH AT ACCELERATION AND DURING DOWNSHIFTING. I HAD TO HAVE MY CAMSHAFT SOLENOID SENSOR REPLACED AS WELL. MY CAR HAS 55K MILES.
NHTSA ODI #11203918
50,000 miles · Mar 20, 2019
EnginePower Train
WHILE AT IDLE, THE CAR STALLED. WAS ABLE TO RESTART THE ENGINE BUT AS SOON AS I TOOK MY FOOT OFF THE BREAK AND PRESSED THE GAS, THE CAR WOULD STALL AGAIN. HAD IT TOWED TO THE DEALERSHIP AND THEY DIAGNOSED IT AS A MISFUNCTIONING INTAKE CAMSHAFT SOLENOID. PART WAS REPLACED. THIS SAME ISSUE HAS BEEN REPORTED NUMEROUS TIMES. THIS NE…
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WHILE AT IDLE, THE CAR STALLED. WAS ABLE TO RESTART THE ENGINE BUT AS SOON AS I TOOK MY FOOT OFF THE BREAK AND PRESSED THE GAS, THE CAR WOULD STALL AGAIN. HAD IT TOWED TO THE DEALERSHIP AND THEY DIAGNOSED IT AS A MISFUNCTIONING INTAKE CAMSHAFT SOLENOID. PART WAS REPLACED. THIS SAME ISSUE HAS BEEN REPORTED NUMEROUS TIMES. THIS NEEDS TO BE RECALLED BEFORE SERIOUS INJURY OCCURS. MY KIDS WERE IN THE CAR WITH ME WHEN THIS HAPPENED.
NHTSA ODI #11190154
100,732 miles · Mar 7, 2019
EnginePower Train
MY CAR IS A 2015 CHEVY EQUINOX THAT I HAVE DRIVEN SINCE I PICKED IT UP FROM THE DEALER WITH SIX MILES ON IT. ON OR ABOUT FEBRUARY 8. I STARTED THE CAR IN THE MORNING, AFTER RUNNING FOR A FEW SECONDS IT SOUNDED LIKE THE OIL WAS TOO LOW. I SHUT THE CAR OFF CHECKED THE OIL, FOUND IT LOW, I PUT TWO QUARTS IN AND STARTED IT AGAIN. I…
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MY CAR IS A 2015 CHEVY EQUINOX THAT I HAVE DRIVEN SINCE I PICKED IT UP FROM THE DEALER WITH SIX MILES ON IT. ON OR ABOUT FEBRUARY 8. I STARTED THE CAR IN THE MORNING, AFTER RUNNING FOR A FEW SECONDS IT SOUNDED LIKE THE OIL WAS TOO LOW. I SHUT THE CAR OFF CHECKED THE OIL, FOUND IT LOW, I PUT TWO QUARTS IN AND STARTED IT AGAIN. I CHECKED IT AGAIN SAW IT WAS LOW, I LOOKED UNDERNEATH AND SAW OIL ON THE GROUND. I TOWED THE CAR TO MY REGULAR MECHANIC, HE SAID IT WAS A REAR MAIN SEAL. DURING THE REPAIR HE TOLD ME HE WAS RESEARCHING THE CAR AND LEARNED THAT THIS IS A COMMON PROBLEM WITH THIS CAR, AND WHILE HE IS REPLACING THE SEAL HE WANTED TO CLEAN THE PCV SYSTEM AS WELL. I ASKED HIM TO DO WHAT IS NECESSARY TO REPAIR THE CAR. AFTER PAYING OVER $1000.00 MY MECHANIC TOLD ME THAT I MAY WANT TO CALL GM OR NHTSA AND TRY TO GET REIMBURSED BECAUSE THIS IS THE SAME SYSTEM THAT WAS RECALLED, JUST A YEAR OFF. MY WIFE CALLED GM, THE PERSON SHE SPOKE WITH AGREED THAT THERE MAY BE AN ISSUE AND ASKED FOR ALL DOCUMENTATION, MY WIFE WAS SHOCKED WHEN THE 1ST REPRESENTATIVE TOLD HER THAT THEY KNEW ABOUT THE PROBLEM. THEN TOLD HER THAT A SENIOR REPRESENTATIVE WILL CALL HER BACK THE NEXT. TODAY THAT SENIOR REPRESENTATIVE CALLED HER BACK. I WAS HOME WHEN THIS HAPPENED. AFTER SHE EXPLAINED WHAT HAPPENED AND WHAT WAS DONE TO THE CAR THE FIST RESPONSE SHE GOT WAS "SINCE WE DIDN'T TAKE THE CAR TO A GM DEALERSHIP THERE WAS NOTHING THEY COULD DO" SHE THEN PUT ME ON THE PHONE AND I ASKED HIM THAT IF THE GM DEALER FIXED IT WOULD IT BE TAKEN CARE OF.? HE THEN CHANGED HIS TUNE TELLING ME THAT IT HAS NOT BEEN ESTABLISHED THAT A RECALL EXISTS. HOWEVER, HE DID SAY THAT NOTING CAN BE DONE JUST BECAUSE I READ SOMETHING ON THE INTERNET. I REPLIED THAT YES I WAS DOING RESEARCH, YES, I DID FIND OTHERS ARE HAVING THE SAME PROBLEM AS THE RECALL.IF OTHERS ARE HAVING THE SAME PROBLEM. WHY NOT ANOTHER RECALL?
NHTSA ODI #11184930
50,000 miles · Nov 11, 2018
EnginePower Train
THE CHECK ENGINE LIGHT, IS ON I HAVE 50,000 MILES IT SHUT OFF WHEN U COME TO STOP OR IDLE.. PULLED CODE CAME BACK AS P0010,& P0011, CAMSHAFT POSITION ACTUATOR . THIS CAR HAS BEEN EXCELLENT CARED FOR. UNEXCEPTIONABLE.. CAR WAS IN MOTION, ON THE STREETS, HIGHWAY S. CARS BLOWING FOR ME TO PULL OFF. HAVE TO DRIVE WITH FLASHER TO KEE…
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THE CHECK ENGINE LIGHT, IS ON I HAVE 50,000 MILES IT SHUT OFF WHEN U COME TO STOP OR IDLE.. PULLED CODE CAME BACK AS P0010,& P0011, CAMSHAFT POSITION ACTUATOR . THIS CAR HAS BEEN EXCELLENT CARED FOR. UNEXCEPTIONABLE.. CAR WAS IN MOTION, ON THE STREETS, HIGHWAY S. CARS BLOWING FOR ME TO PULL OFF. HAVE TO DRIVE WITH FLASHER TO KEEP CARS BACK TO KEEP FROM GETTING REAR ENDED.
NHTSA ODI #11150787
75,000 miles · Oct 25, 2018
EnginePower Train
WITH OUT WARNING MY WIFES CAR WENT INTO ENGINE POWER FAILURE MODE. THE CAR WOULD NOT GO MORE THEN 10 MPH. I HAD THE CAR TOWED TO A CHEVY DEALERSHIP. THEY INFORMED ME THAT THE VEHICLE WAS FOUR QUARTS LOW OF ITS MOTOR OIL. THEY THEN ASKED ME FOR ALL THE SERVICE RECORDS I HAD TO ESTABLISH A HISTORY. THEY HAD THE OIL CHANGES THAT I …
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WITH OUT WARNING MY WIFES CAR WENT INTO ENGINE POWER FAILURE MODE. THE CAR WOULD NOT GO MORE THEN 10 MPH. I HAD THE CAR TOWED TO A CHEVY DEALERSHIP. THEY INFORMED ME THAT THE VEHICLE WAS FOUR QUARTS LOW OF ITS MOTOR OIL. THEY THEN ASKED ME FOR ALL THE SERVICE RECORDS I HAD TO ESTABLISH A HISTORY. THEY HAD THE OIL CHANGES THAT I DID FROM THE DEALER, ONE FROM A WELL KNOW AUTO MERCHANDISER AND BECAUSE I DID THE MOST RECENT ONE MYSELF, THE DEALER IS TELLING ME THAT THEY WILL NOT ACCEPT THAT ONE BECAUSE THERE IS NO DOCUMENTATION OF ME DOING IT AND HENCE THE VEHICLES POWER TRAIN WARRANTY WILL NOT BE HONORED. THE CAR IS ONLY THREE YEARS OLD AND HAS 75000 MILES ON IT. NO INDICATION OF ANY ISSUES WERE PRESENT AT ANYTIME WITH THIS VEHICLE.
NHTSA ODI #11142725
58,352 miles · Mar 22, 2018
EnginePower Train
I PARKED MY CAR ON MONDAY NIGHT AND HEARD A RATTLING NOISE AND THE ENGINE SOUNDED LIKE IT WAS KNOCKING. I TURNED IT ON AND OFF AND IT STARTED AGAIN. THE NEXT DAY I GET IN TO TAKE MY TWO YOUNG CHILDREN TO SCHOOL AND THE CAR WOULDN'T START. I CALLED THE DEALER AND HAD THE CAR TOWED AND THE DEALER TELLS ME THAT I NEED A NEW ENGINE.…
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I PARKED MY CAR ON MONDAY NIGHT AND HEARD A RATTLING NOISE AND THE ENGINE SOUNDED LIKE IT WAS KNOCKING. I TURNED IT ON AND OFF AND IT STARTED AGAIN. THE NEXT DAY I GET IN TO TAKE MY TWO YOUNG CHILDREN TO SCHOOL AND THE CAR WOULDN'T START. I CALLED THE DEALER AND HAD THE CAR TOWED AND THE DEALER TELLS ME THAT I NEED A NEW ENGINE. THE VEHICLE HAS 58,352 MILES SO IT AS FAR I KNOW IT SHOULD BE COVERED UNDER THE POWER TRAIN WARRANTY AS I HAVE LESS THAT 100,000 MILES AND ITS ONLY 3 YRS OLD SINCE I BOUGHT IT BRAND NEW. WELL GM WILL NOT COVER THE MOTOR BECAUSE I DIDN'T TAKE IT TO THE DEALER TO HAVE OIL CHANGES DONE. SINCE THEY HAVE NO RECORD OF THE OIL CHANGES DESPITE THAT FACT THAT I DID THEM EVERY 3000 MILES AS RECOMMENDED THEY WILL NOT GIVE ME A NEW MOTOR YET I STILL HAVE TO PAY $510 A MONTH FOR A CAR THAT I CAN NO LONGER DRIVE. GRAY CHEVROLET IS THE DEALER THE CAR IS AT AND THEY ARE THE WORST. GM DOESN'T HONOR THEIR WARRANTIES AND SHOULD BE PUT OUT OF BUSINESS. I WILL NEVER EVER BUY A GM VEHICLE EVER AGAIN. WHY WAS THERE NO LIGHTS ON THE DASHBOARD PRIOR? HOW DO I NEED A MOTOR OVER NIGHT WHEN I HAD NO PROBLEMS PREVIOUSLY? WHY IS THAT GM WILL NOT HONOR THEIR WARRANTY OR AT LEAST SEND SOMEONE TO THE DEALER TO INVESTIGATE? WHY WON'T GM AT LEAST CALL GRAY CHEVROLET TO FIND OUT WHAT HAPPENED AS OPPOSED TO READING SOMETHING TO ME FROM A COMPUTER SCREEN? WHY WOULD THEY NOT TRY TO ASSIST THEIR CUSTOMERS? IM STRANDED WITH 2 KIDS AND NO ONE CARE. DON'T EVER BY ANY VEHICLE FROM GM!!!!!!!!
NHTSA ODI #11080936
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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