NHTSA owner reports · September 18, 2026 snapshot.
Fuel/propulsion System complaints
31 reportsClear category filterMileage unknown · Aug 3, 2026
Fuel/propulsion System
1. High Pressure Fuel Pump, and yes. 2. Car will stall out unless I put it into neutral, shakes on shut down and sometimes starts scary fast. With the car caring my children in a busy town this is a HUGE safety hazard 3. No, but has been inspected by multiple mechanics. Got a tune up in May of 2026 problem subsided and back now…
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1. High Pressure Fuel Pump, and yes. 2. Car will stall out unless I put it into neutral, shakes on shut down and sometimes starts scary fast. With the car caring my children in a busy town this is a HUGE safety hazard 3. No, but has been inspected by multiple mechanics. Got a tune up in May of 2026 problem subsided and back now. Numerous people have problems with this specific model of car and the HPFP. 4.PO0172 code, but that is the only code that has been persistent. No other known problems with the car. I have reached out to GM because there is no recall on my VIN number for the High Pressure Fuel Pump, but numerous Facebook groups for "Equinox Problems" have this issue and I would consider that a manufacturing problem of these Models (any year). Some people with the 2010 models had recalls, some newer but I have the same EXACT issue they are having but no Recall as of yet. I just want my issues to be known and addressed
NHTSA ODI #11754559
Mileage unknown · Jan 15, 2026
EngineFuel/propulsion System
Excessive oil consumption leading to a broken engine
NHTSA ODI #11711172
Mileage unknown · Dec 20, 2025
EngineFuel/propulsion System
My 2015 Chevrolet Equinox has a cracked exhaust manifold, a known issue affecting many vehicles of this model. When using the heat or air conditioning, gas fumes enter the cabin, creating a serious risk of carbon monoxide exposure. I regularly transport my two young children in this vehicle, and we are forced to drive with the w…
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My 2015 Chevrolet Equinox has a cracked exhaust manifold, a known issue affecting many vehicles of this model. When using the heat or air conditioning, gas fumes enter the cabin, creating a serious risk of carbon monoxide exposure. I regularly transport my two young children in this vehicle, and we are forced to drive with the windows down in cold weather to reduce the risk. The vehicle also consumes oil and is still being financed. Despite the manufacturer being aware that this is a widespread problem, I am being quoted nearly $2,000 for the repair. This poses an immediate and serious threat to the health and safety of my children and myself.
NHTSA ODI #11706236
Mileage unknown · Dec 16, 2025
EngineFuel/propulsion SystemUnknown Or OtherFire
When I was driving down the street, I noticed smoke coming from the hood then flames . I parked off to the side of the road and open the door and took off running away from the vehicle. Loosing everything clothes, phones , jewelry important documents. I paid off the vehicle. Was happy that for once in my life I did something goo…
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When I was driving down the street, I noticed smoke coming from the hood then flames . I parked off to the side of the road and open the door and took off running away from the vehicle. Loosing everything clothes, phones , jewelry important documents. I paid off the vehicle. Was happy that for once in my life I did something good until that happen so please help on what to do . I know I didn't pay off the SUV for nothing.
NHTSA ODI #11705238
Mileage unknown · Aug 20, 2025
EngineFuel/propulsion System
I lost power in the middle of a clover leaf intersection without any previous indicator lights. I was barely able to get to a small shoulder and almost got hit by other vehicles. I was able to restart the car and get to a safer location. The timing chain was failing amd the engine oil was gummy according to the mechanic. I was b…
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I lost power in the middle of a clover leaf intersection without any previous indicator lights. I was barely able to get to a small shoulder and almost got hit by other vehicles. I was able to restart the car and get to a safer location. The timing chain was failing amd the engine oil was gummy according to the mechanic. I was barely over 100,000 miles. Vehicle oil had been regularly maintained with Mobil 1 15,000 mile oil and never showed as low during checks. Throttle body was covered with carbon and the codes came back for the VVT. Timing chain was replaced but the engine lost compression a few months later. All known issues with this engine and I lost tens of thousands on GM’s negligence. Not to mention the dangerous driving situation I was put in with absolutely no warning.I have been sick over the situation for a fee years but thought maybe the information could help others avoid the same fate. Repair total was $9000 plus because so many of the same model was having problems and there was a shortage of replacement engines. Auto part stores started selling crate engines because of the know issues with this engine.
NHTSA ODI #11681755
Mileage unknown · Aug 15, 2025
Electrical SystemEngineFuel/propulsion System
The incident except for by my 2015 Chevrolet Equinox has major electrical faulty ends in and timing belt changes which causes the vehicle to stall on a consumer at any time for me I was driving on a major highway or five Lanes going to work and the car decided to slow down and started shedding off thank God that I made it to the…
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The incident except for by my 2015 Chevrolet Equinox has major electrical faulty ends in and timing belt changes which causes the vehicle to stall on a consumer at any time for me I was driving on a major highway or five Lanes going to work and the car decided to slow down and started shedding off thank God that I made it to the far right side on a media strip and was able get the car to safety on the knee issue but she did slow down and shut off identity media call the triple A for help and roadside assistance they came as soon as they could and then test the car to see if it was the battery or the alternator which I had put in two brand new batteries and two brand new alternators and still have both he test them all and said no he's been pulling cars off major highways that are Equinox and terrain class action lawsuit against General motors in Chevrolet due to faulty issues in the engine and they recently One cases from 2010 to 2014 although my car is a 2015 the same issue still arise my car has 85,000 miles on it when this happens and I kept up the oil change and the maintenance on the car I then in turn had the car towed to a Chevrolet dealer and turned it a diagnostic test on my car vehicle and this is what they said in my car has the same issue that is from the previous lawsuit of Equinox 2010 to 2014. Have the results are as is fun the Chevrolet GMC dealer the vehicle will not start, the problem and issues extend from the timing belt chain, valves, blown gasket, fuel pump,this is causing many major issues along with all the recalls with the 2010 and 2018 Chevrolet Equinox and Terrain. The only thing that they recommend is that the car engine needs to replacement to make consumers feel safe in their vehicles. Although my car is a 2015 I only have 85,000 miles and I continue to do all the maintenance and I was told by another mechanic that it does not have nothing to do so much as the oil change they knew that there were faulty issues with timingbelt
NHTSA ODI #11680862
Mileage unknown · Apr 23, 2025
EngineFuel/propulsion System
To Whom It May Concern, I am writing to formally file a complaint regarding my 2015 Chevrolet Equinox, which I purchased used approximately one year ago. Since acquiring the vehicle, I have experienced severe and excessive oil consumption as well as ongoing fuel injector problems. Specifically, the vehicle requires additional …
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To Whom It May Concern, I am writing to formally file a complaint regarding my 2015 Chevrolet Equinox, which I purchased used approximately one year ago. Since acquiring the vehicle, I have experienced severe and excessive oil consumption as well as ongoing fuel injector problems. Specifically, the vehicle requires additional oil every 100 to 200 miles, which is far beyond what is considered normal or acceptable for a properly functioning engine. I have not noticed any external oil leaks, and there are no warning indicators until the oil levels are dangerously low. This not only puts the engine at risk of damage, but also presents a potential safety hazard while driving. In addition to the oil issue, I have experienced fuel injector malfunctions which affect the car’s performance and reliability. This has resulted in rough idling, reduced fuel efficiency, and difficulty accelerating at times. I have come to learn that many other owners of the 2015 Chevy Equinox are reporting the same issues, particularly with excessive oil consumption related to engine design flaws. I believe this is a manufacturing defect that should be addressed by GM and reported as a recall or service campaign due to its widespread impact and potential risk to drivers. I respectfully request that the NHTSA investigate this matter further to determine whether a recall is warranted and to encourage General Motors to take responsibility for this recurring issue. Thank you for your time and attention to this matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11656414
Mileage unknown · Apr 1, 2025
Fuel/propulsion System
The vehicle stopped running. We brought it to the mechanic. The mechanic confirmed that it is a high-pressure fuel pump malfunction and a known issue with these vehicles. All the oil has leaked out because of this issue, which could cause a fire. There is a huge charge to replace this and the spark plugs which were affected by t…
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The vehicle stopped running. We brought it to the mechanic. The mechanic confirmed that it is a high-pressure fuel pump malfunction and a known issue with these vehicles. All the oil has leaked out because of this issue, which could cause a fire. There is a huge charge to replace this and the spark plugs which were affected by the leak. There is a recall for certain 2015 equinox is because of this very issue, however ours is not covered for some reason. We would like to make a formal complaint so that our vehicle can be covered under this issue like the other 2015 equinox with a high-pressure fuel pump malfunction.
NHTSA ODI #11652039
Mileage unknown · Jan 24, 2025
EngineFuel/propulsion System
the 2015 equinox has been serviced and maintenance regularly. The engine's timing chain failed at 73k miles. No explanation on why. I was told even though I do maintenance regularly, it just happens in these vehicle. i now need a new engine not under warranty
NHTSA ODI #11638190
Mileage unknown · Sep 11, 2024
EngineFuel/propulsion SystemVehicle Speed Control
Excessive oil consumption causes need for engine rebuild or replacement, cylinder head, head gasket, and timing chain repairs
NHTSA ODI #11614098
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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