NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
227 reportsClear category filter73,000 miles · Apr 23, 2020
Electronic Stability Control (esc)EngineUnknown Or Other
CHECK ENGINE LIGHT CAME ON GOT A NOTIFICATION FROM ONSTAR STATING THAT ENGINE AND TRANSMISSION SYSTEM ISSUE HAS BEEN DETECTED. ALSO WHEN I SHUT DOWN MY VEHICLE AND RESTARTED IT THE STARTER KEEP MAKING THIS SOUND LIKE IT WANTED TO START AND DID NOT THEN DID. THEN I GOT A MESSAGE ON THE DASH SAYING THAT SOMETHING WAS WRONG WITH PO…
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CHECK ENGINE LIGHT CAME ON GOT A NOTIFICATION FROM ONSTAR STATING THAT ENGINE AND TRANSMISSION SYSTEM ISSUE HAS BEEN DETECTED. ALSO WHEN I SHUT DOWN MY VEHICLE AND RESTARTED IT THE STARTER KEEP MAKING THIS SOUND LIKE IT WANTED TO START AND DID NOT THEN DID. THEN I GOT A MESSAGE ON THE DASH SAYING THAT SOMETHING WAS WRONG WITH POWER STEERING.
NHTSA ODI #11322050
102,286 miles · Apr 20, 2020
Electrical SystemEngineFuel/propulsion System
MY VEHICLE HAD TURNED OFF WHILE DRIVING IT SPUTTERED A BIT THE SHUT OFF.. I STARTED IT BACK UP THEN I DROVE HOME AND TOOK IT TO THE DEALERSHIP THE FOLLOWING DAY. NO CHECK ENGINE LIGHTS OR ANYTHING EVER POPPED UP TO GIVING ANY WARNING. DEALERSHIP SAID IT WAS A SOLENOID IDK IF I SPELLED THAT RIGHT. I HOPE ITS THE PROBLEM
NHTSA ODI #11321680
55,300 miles · Apr 10, 2020
Engine
ON ~1/15/20 I WAS DRIVING ~40 MPH ON A SUBURBAN STREET, I HAD JUST GOTTEN OFF A HIGHWAY, A WARNING APPEARED ON MY DASH STATING THAT MY VEHICLE HAD NO OIL AND TO STOP AND TURN OFF THE VEHICLE IMMEDIATELY. I DROVE ONE BLOCK TO A GAS STATION AND PUT 2 QUARTS OF OIL IN THE VEHICLE BUT AFTER LOOKING UNDER THE TRUCK, I SAW THAT A GRE…
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ON ~1/15/20 I WAS DRIVING ~40 MPH ON A SUBURBAN STREET, I HAD JUST GOTTEN OFF A HIGHWAY, A WARNING APPEARED ON MY DASH STATING THAT MY VEHICLE HAD NO OIL AND TO STOP AND TURN OFF THE VEHICLE IMMEDIATELY. I DROVE ONE BLOCK TO A GAS STATION AND PUT 2 QUARTS OF OIL IN THE VEHICLE BUT AFTER LOOKING UNDER THE TRUCK, I SAW THAT A GREAT DEAL OF OIL LEAKED RIGHT ONTO THE GROUND. I MADE A SPLIT DECISION TO PUT ANOTHER QUART IN AND DRIVE ~2 MILES TO A NEARBY REPAIR SHOP I USE. MY TRUCK WAS ASSESSED AND I WAS INFORMED THAT I HAD A MAJOR OIL LEAK. I HAD THE VEHICLE TOWED TO THE CHEVY DEALERSHIP TO BE REPAIRED ON 1/21/20. THE DEALERSHIP TOOK 8 DAYS TO REPAIR MY TRUCK AND HAD NO LOANER VEHICLE FOR ME TO USE DURING THE REPAIR. AFTER DOING SOME RESEARCH, I FOUND THAT THIS SAME ISSUE HAS BEEN REPORTED MANY TIMES BY OTHER CHEVY OWNERS WITH THE SAME VEHICLE MAKE AND MODEL.
NHTSA ODI #11320729
Mileage unknown · Apr 3, 2020
Engine
TIMING CHAIN FAILED AND TRASHED THE ENGINE... 3 MONTHS OUTSIDE OF WARRANTY BUT EVERYONE WE'VE TALKED TO FROM CAR DEALERSHIPS, RENTAL CAR COMPANIES, MECHANICS, TOW SHOPS ETC ALL SAID WHEN I TOLD THEM MY TIMING CHAIN FAILED AND TRASHED THE ENGINE YOU KNOW WHAT ALL OF THEM SAID? IS IT A CHEVY EQUINOX?
NHTSA ODI #11320139
77,000 miles · Mar 27, 2020
Engine
PCV UNIT BLEW UP AND BLEW OIL OUT THE BACK OF MY ENGINE. IT'S A COMMON PROBLEM WITH MANY AND GM WONT FIX THE PROBLEM. EVEN THE EXTRA NEW CAR INSURANCE PLAN WE BOUGHT WONT COVER IT. THIS CAR IS ONLY 5YRS OLD
NHTSA ODI #11319443
175,000 miles · Mar 13, 2020
EngineFire
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX 2015. THE CONTACT STATED THAT WHEN DRIVING AT 50 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED PULLED OVER, TURNED OFF THE ENGINE AND RESTARTED THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE RESTATED HOWEVER, AFTER A FEW MINUTES THE VEHICLE STALLED AS A SMALL …
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX 2015. THE CONTACT STATED THAT WHEN DRIVING AT 50 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED PULLED OVER, TURNED OFF THE ENGINE AND RESTARTED THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE RESTATED HOWEVER, AFTER A FEW MINUTES THE VEHICLE STALLED AS A SMALL PUFF OF SMOKE APPEARED IN THE FRONT OF THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE ENGINE HAD BURNT AND NEEDED REPLACEMENT. THE ENGINE WAS NOT REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 175,000.
NHTSA ODI #11317895
Mileage unknown · Feb 14, 2020
Engine
I WAS DRIVING FROM BALTIMORE TO LEESBURG VA FOR MY COLLEGE CLASSES. WHILE DRIVING IN RUSH HOUR TRAFFIC ON INTERSTATE 495 NEAR WASHINGTON DC IS WHEN MY CAR SUDDENLY STALLED IN THE MIDDLE OF TRAFFIC. IT CONTINUED TO STALL SEVERAL TIMES AND ANYTIME THE VEHICLE WAS GOING UNDER 20 MPH. THIS CONTINUED UNTIL I REACHED MY DESTINATION 1-…
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I WAS DRIVING FROM BALTIMORE TO LEESBURG VA FOR MY COLLEGE CLASSES. WHILE DRIVING IN RUSH HOUR TRAFFIC ON INTERSTATE 495 NEAR WASHINGTON DC IS WHEN MY CAR SUDDENLY STALLED IN THE MIDDLE OF TRAFFIC. IT CONTINUED TO STALL SEVERAL TIMES AND ANYTIME THE VEHICLE WAS GOING UNDER 20 MPH. THIS CONTINUED UNTIL I REACHED MY DESTINATION 1-1/2 HOURS LATER. ALTHOUGH NOT IN RUSH HOUR TRAFFIC THIS CONTINUED ON MY 2 HOUR RETURN TRIP LATER THAT EVENING. IN THESE TWO INCIDENTS THERE WERE NO WARNING LIGHTS ILLUMINATED. THE NEXT DAY, EVERY TIME I STOPPED THE CAR IT WOULD SURGE AS IF I WAS PUSHING THE GAS PEDAL. THEN THE CHECK ENGINE CAME ON FOR THE FIRST TIME. THE ENGINE RATTLING AND WHINING CONTINUOUSLY. THE VEHICLE ALSO SEEMS LIKE IT HAS TROUBLE SHIFTING FROM 2ND TO 3RD GEAR AND WHEN IT DID, THE CAR SHIFTED VERY HARD AND ABRUPT NOT KNOWING WHAT THE ISSUE WAS I WENT TO A MECHANIC AND HE TOLD ME THE VARIABLE TIMING SOLENOIDS WERE FAILING. HE ALSO TOLD ME THERE WAS NO OIL IN THE ENGINE. COME TO FIND OUT THESE SOLENOIDS CALLED "VVT" NEED OIL PRESSURE TO OPERATE NOT ONE TIME DID MY OIL LIGHT COME ON TO INDICATE AN LOW OIL LEVEL. THE CAR ONLY SHOWS OIL LIFE PERCENTAGE, WHICH TELLS ME WHEN TO CHANGE THE OIL. UPON DOING SOME RESEARCH THERE IS A KNOWN OIL CONSUMPTION PROBLEM WITH THE 2.4L ECOTECH ENGINE AND GENERAL MOTORS IS AWARE AND HAS HAD A CLASS ACTION CASE AGAINST THEM.I HAVE A 2015 EQUINOX AND HAVE HAD JUMP THROUGH HOOPS TO GET GM TO TAKE OWNERSHIP OF THIS.THEY ARE TELLING ME IT IS MY PROBLEM, BECAUSE I DON'T MAINTAIN MY OIL CHANGE INTERVALS, WHICH IS NOT TRUE. I DO AS THE WARNING LIGHTS TELL ME. I DO FEEL THIS POSES A SERIOUS THREAT TO MY SAFETY AND OTHERS WHO HAVE THIS VEHICLE OR THE 2.4L ECOTECH ENGINE. I THINK THIS VEHICLE IS UNSAFE FOR DRIVING ON HIGHWAYS OR EVEN WHERE THERE ARE LOTS PEDESTRIANS.
NHTSA ODI #11309240
130,000 miles · Feb 13, 2020
Electronic Stability Control (esc)EngineVehicle Speed Control
CAR IS BURNING OIL AT ABNORMALLY FAST RATE. I HAVE BEEN DRIVING WITH QUART OF OIL IN MY CAR AT ALL TIMES SINCE FINDING OUT ABOUT EXISTING PROBLEM WITH EARLIER MODEL YEAR VEHICLES AND NOTICING THE PATTERN IN MY VEHICLE. CHECK ENGINE LIGHT AND REDUCED ENGINE POWER NOTIFICATION CAME ON WHILE DRIVING ON HIGHWAY. THE STABILITY …
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CAR IS BURNING OIL AT ABNORMALLY FAST RATE. I HAVE BEEN DRIVING WITH QUART OF OIL IN MY CAR AT ALL TIMES SINCE FINDING OUT ABOUT EXISTING PROBLEM WITH EARLIER MODEL YEAR VEHICLES AND NOTICING THE PATTERN IN MY VEHICLE. CHECK ENGINE LIGHT AND REDUCED ENGINE POWER NOTIFICATION CAME ON WHILE DRIVING ON HIGHWAY. THE STABILITY TRACK NOTIFICATION CAME ON AS WELL. I AM NOW BEING TOLD BY LOCAL MECHANIC THAT I MAY NEED A NEW ENGINE. I WAS INFORMED BY LOCAL DEALERSHIP THAT TIMING SHAFT AND ACTUATOR MAY NEED TO BE REPLACED JUST TO GET THE CAR TO START. THE UNDERLYING PROBLEM IS THE SAME AS THE EXISTING PROBLEM IN CLASS ACTION LAWSUIT FOR 2010-2013 MODELS. CHEVROLET HAS BUILT AN ENGINE THAT DOESN'T WORK AND THEY NEED TO PAY FOR THIS. HOW MANY COMPLAINTS DOES THERE NEED TO BE BEFORE SOMETHING IS DONE.
NHTSA ODI #11308961
Mileage unknown · Jan 20, 2020
EnginePower Train
I HAVE 2015 CHEVY EQUINOX THAT IS SHUTTING OFF WITH INTERMITTENT ENGINE LIGHT COMING ON . TRUCK IS DRIVING ROUGH FEELS AS IF IT WANTS TO STALL WHILE I'M DRIVING.
NHTSA ODI #11300568
95,200 miles · Jan 14, 2020
Engine
I TOOK MY VEHICLE TO MY MECHANIC FOR SOME MINOR WORK & HE FOUND A MUCH BIGGER PROBLEM. MY TIMING CHAIN IS MAKING ALOT OF NOISE & HE TOLD ME IT WILL RUIN MY ENGINE. MY ENGINE ONLY HAS JUST OVER 95, 000 MILES ON IT. WHAT CAN BE DONE ABOUT THIS ISSUE?
NHTSA ODI #11299208
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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