TL* THE CONTACT OWN A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THE WHILE DRIVING AT 60MPH WHEN SHIFTING IN GEAR, THE CONTACT NOTICED WHITE SMOKE COMING INTO THE REAR OF THE VEHICLE. THE CONTACT PULLED OVER TO SIDE OF THE ROAD THE AND NOTICED SMOKE COMING INTO THE CABIN OF THE VEHICLE AND FIRE UNDERNEATH THE TRUCK. THE FIRE EXT…
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TL* THE CONTACT OWN A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THE WHILE DRIVING AT 60MPH WHEN SHIFTING IN GEAR, THE CONTACT NOTICED WHITE SMOKE COMING INTO THE REAR OF THE VEHICLE. THE CONTACT PULLED OVER TO SIDE OF THE ROAD THE AND NOTICED SMOKE COMING INTO THE CABIN OF THE VEHICLE AND FIRE UNDERNEATH THE TRUCK. THE FIRE EXTINGUISHED ITSELF. NO ONE WAS INJURED DURING THE FIRE AND THE VEHICLE WAS TOWED TO RESIDENCE. THE FIRE DEPARTMENT WAS NOT NOTIFIED, AND FIRE DEPARTMENT REPORT WAS NOT FILED. THE VEHICLE WAS NOT DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 156,000.
NHTSA ODI #11390072
95,000 miles · Jan 23, 2021
EnginePower Train
WHEN VEHICLE IS UP TO NORMAL OPERATING TEMPERATURE ENGINE STALLS WHEN TRYING TO GO FORWARD OR REVERSE FROM A STOPPED POSITION. THIS IS A DANGEROUS VEHICLE IT STALL AT INTERSECTIONS AND AT STOP LIGHTS WHEN ACCELERATING. NO CHECK ENGINE LIGHT BUT SCAN TOOL INDICATES INTAKE TIMING ADVANCED BUT CAM SHAFT ACTUATOR IS GOOD.
NHTSA ODI #11389594
111,000 miles · Jan 23, 2021
Engine
VEHICLE HAS 111,000 MILES ON IT AND CONSUMES 3 QUARTS OF OIL BETWEEN 5,000 MILE OIL CHANGE INTERVALS. WE HAVE ALWAYS HAD THE OIL CHANGED WHEN IT IS DUE. ANOTHER ISSUE IS THAT WHEN I TAKE THE OIL FILL CAP OFF, THERE IS A WHITE MILKY RESIDUE (WHICH INDICATES THAT THERE IS MOISTURE IN THE ENGINE) NOW, I KNOW THAT THESE 2.4 LITER EC…
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VEHICLE HAS 111,000 MILES ON IT AND CONSUMES 3 QUARTS OF OIL BETWEEN 5,000 MILE OIL CHANGE INTERVALS. WE HAVE ALWAYS HAD THE OIL CHANGED WHEN IT IS DUE. ANOTHER ISSUE IS THAT WHEN I TAKE THE OIL FILL CAP OFF, THERE IS A WHITE MILKY RESIDUE (WHICH INDICATES THAT THERE IS MOISTURE IN THE ENGINE) NOW, I KNOW THAT THESE 2.4 LITER ECOTECH ENGINES ARE NOTORIOUS FOR PCV ISSUES. BESIDES THE PC ISSUE, THE OTHER ISSUE THAT WORRIES ME IS THAT THE PISTON/RINGS COULD ALSO BE BURNT UP. THE VEHICLE STARTED STALLING OUT AS OF LAST WEEK, THEN FLASHED A CHECK ENGINE LIGHT. THE DTC CODES WERE P011 AND P010 WHICH ARE SIGNALS FOR BAD INTAKE AND EXHAUST CAM ACTUATOR SOLENOID'S OR (VVS T VARIABLE VEHICLE TIMING), MY GUESS IS THAT THE OIL IS SO CONTAMINATED THAT IT PLUGGED THE OIL SCREENS ON BOTHER ACTUATORS CAUSING THEM TO SEND FALSE SIGNALS TO THE ECM ON TIMING ADJUSTMENT TO THROTTLE RATIO. I AM NOT IN THE MARKET NOR CAN I AFFORD TO SELL, TRADE-OFF, OR PAY A MECHANIC THOUSANDS OF DOLLARS TO HAVE THIS REPAIRED. MY QUESTION IS, WILL THIS BE COVERED BY GM? OR AM I STUCK WITH A CAR AND A PAYMENT THAT SITS IN MY DRIVEWAY AND COLLECTS DUST?
NHTSA ODI #11389565
101,381 miles · Jan 14, 2021
Engine
MY VEHICLE IS CURRENTLY NOT DRIVABLE. ON SATURDAY 2021 WE HAD IT TOWED TO OUR MECHANIC BECAUSE IT WOULD NOT START. WE HAVE BEEN INFORMED BY TWO MECHANICS THAT OUR ENGINE NEEDS TO BE REPLACED. THEY SAID THAT MY ENGINE BURNS AN EXCESSIVE AMOUNT OF OIL WHICH IS WHAT CAUSED IT TO GO BAD. BOTH MECHANICS STATED THAT THEY HAD TO REPLAC…
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MY VEHICLE IS CURRENTLY NOT DRIVABLE. ON SATURDAY 2021 WE HAD IT TOWED TO OUR MECHANIC BECAUSE IT WOULD NOT START. WE HAVE BEEN INFORMED BY TWO MECHANICS THAT OUR ENGINE NEEDS TO BE REPLACED. THEY SAID THAT MY ENGINE BURNS AN EXCESSIVE AMOUNT OF OIL WHICH IS WHAT CAUSED IT TO GO BAD. BOTH MECHANICS STATED THAT THEY HAD TO REPLACE THIS 2.4L ENGINE IN A MULTITUDE OF CHEVY EQUINOX'S AND GMC TERRAINS. ONE OF THE MECHANICS HAD BOTH A CHEVY EQUINOX AND A GMC TERRAIN AT ONE POINT AND HAD THE SAME PROBLEM WITH BOTH OF THEM. I RESEARCHED THIS PROBLEM AND IT IS IN FACT VERY COMMON AND GM KNOWS ABOUT IT. I PERSONALLY HAD 20 PEOPLE REACH OUT TO ME AND SAID THAT THEY OR SOMEONE THEY KNEW HAD THE EXACT THING HAPPEN TO THEM. IF THIS IS SUCH A WIDE SPREAD ISSUE THEN GM NEEDS TO BE HELD ACCOUNTABLE FOR THEIR FAULTY ENGINES. IT COSTS $6300 DO REPLACE AN ENGINE. THAT IS A LOT OF MONEY THAT INNOCENT PEOPLE SHOULD NOT HAVE TO SPEND JUST BECAUSE GM IS CHOOSING TO BRUSH THIS UNDER THE RUG.THIS IS A SAFETY RISK. MY HUSBAND WAS DRIVING DOWN THE HIGHWAY AT ONE POINT AND OUR CHEVY EQUINOX JUST SHUT OFF IN THE MIDDLE OF THE LANE BECAUSE OF THIS ENGINE PROBLEM. HE COULD HAVE BEEN HIT AND KILLED. IS IT GOING TO TAKE THAT TO HAPPEN FOR GM TO BE HELD ACCOUNTABLE FOR SOMETHING THEY KNOW VERY WELL IS A PROBLEM?
NHTSA ODI #11388111
63,624 miles · Jan 8, 2021
Engine
THE CHECK ENGINE LIGHT HAS BEEN ON SINCE THE END OF MARCH 2020. MY MECHANIC IS UNABLE TO FIGURE OUT THE PROBLEM. NO CODES COME UP ON THE COMPUTER FOR DIAGNOSING THE PROBLEM. 2 SENSORS HAVE BEEN CHANGED. TOOK IT INTO THE MECHANIC'S YESTERDAY AND THERE WAS LITTLE TO NO OIL IN THE VEHICLE. I WAS JUST DUE FOR AN OIL CHANGE. TH…
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THE CHECK ENGINE LIGHT HAS BEEN ON SINCE THE END OF MARCH 2020. MY MECHANIC IS UNABLE TO FIGURE OUT THE PROBLEM. NO CODES COME UP ON THE COMPUTER FOR DIAGNOSING THE PROBLEM. 2 SENSORS HAVE BEEN CHANGED. TOOK IT INTO THE MECHANIC'S YESTERDAY AND THERE WAS LITTLE TO NO OIL IN THE VEHICLE. I WAS JUST DUE FOR AN OIL CHANGE. THE ENGINE MAKES A RATTLING SOUND WHEN IT IS STARTED UP. VERY FRUSTRATED BECAUSE I HAVE NOT HAD PROBLEMS WITH 4 OTHER GM VEHICLES THAT I HAVE PURCHASED IN THE PAST. THIS IS THE FIRST PROBLEM VEHICLE THAT I HAVE EVER OWNED. I DO NOT WANT TO OWN ANOTHER CHEVY AGAIN.
NHTSA ODI #11387165
60,000 miles · Jan 5, 2021
EnginePower Train
CHECK ENGINE LIGHT CAME ON AND THE READING IS SAYING THAT I HAVE A PROBLEM WITH THE CAM SHAFT. VEHICLE HAS 60,000 MILES ON IT AND EXCEPTIONAL UPKEEP HAS BEEN MADE. THIS IS ABSOLUTELY RIDICULOUS I WILL NEVER BUY A GM VEHICLE AGAIN BECAUSE YOUR CUSTOMER SERVICES IS REPULSIVE. I AM A SINGLE PERSON ON ONE INCOME I THOUGHT THAT I HAD…
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CHECK ENGINE LIGHT CAME ON AND THE READING IS SAYING THAT I HAVE A PROBLEM WITH THE CAM SHAFT. VEHICLE HAS 60,000 MILES ON IT AND EXCEPTIONAL UPKEEP HAS BEEN MADE. THIS IS ABSOLUTELY RIDICULOUS I WILL NEVER BUY A GM VEHICLE AGAIN BECAUSE YOUR CUSTOMER SERVICES IS REPULSIVE. I AM A SINGLE PERSON ON ONE INCOME I THOUGHT THAT I HAD A RELIABLE VEHICLE BUT I SEE NOW THAT I DON'T.
NHTSA ODI #11386669
86,000 miles · Dec 31, 2020
EnginePower Train
MY VEHICLE HAS BEEN HAVING ISSUES FOR A COUPLE WEEKS WITH ROUGH IDLE AND MY RPMS REVING WHEN I LET OFF THE GAS PEDAL. ON 12/26/20, MY VEHICLE STALLED WHILE DRIVING IT. UPON RESTARTING IT, IT WAS MAKING A LOUD NOISE, BUT NO DASH LIGHTS WERE ON. I HAD IT TOWED TO A SHOP TO SEE WHAT WAS GOING ON. THE SHOP INFORMED ME THAT IT HAD LO…
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MY VEHICLE HAS BEEN HAVING ISSUES FOR A COUPLE WEEKS WITH ROUGH IDLE AND MY RPMS REVING WHEN I LET OFF THE GAS PEDAL. ON 12/26/20, MY VEHICLE STALLED WHILE DRIVING IT. UPON RESTARTING IT, IT WAS MAKING A LOUD NOISE, BUT NO DASH LIGHTS WERE ON. I HAD IT TOWED TO A SHOP TO SEE WHAT WAS GOING ON. THE SHOP INFORMED ME THAT IT HAD LOST ALL OF THE OIL DUE TO A BUSTED MAIN SEAL. HE TOLD ME THAT HE HAD A BULLETIN THAT THIS WAS A COMMON PROBLEM IN MY VEHICLE. THE SEAL IS BUSTED BECAUSE THE DESIGN OF MY CAR ALLOWS MOISTURE INTO THE MANIFOLD WHICH THEN FREEZES AND BUSTS THE SEAL. IT IS COSTING ME $1500 TO FIX THE SEAL AND CLEAN THE MOISTURE FROM FROM THE MANIFOLD. I AM TOLD THAT THERE IS NO WAY TO PREVENT THIS FROM HAPPENING AGAIN. I AM VERY SCARED THAT I WILL BE DRIVING DOWN THE ROAD AND THIS WILL HAPPEN AGAIN. I HAVE TALK TO CHEVY, BUT NOTHING HAS BEEN RESOLVED.
NHTSA ODI #11385733
128,000 miles · Dec 29, 2020
Engine
THE CAR STOPPED WHILE DRIVING AND TAKEN TO THE MECHANIC SHOP WHO DIAGNOSED THE REASON DUE TO A BROKE CHAIN AND THIS CAR HAS FREQUENT OIL CHANGES EVERY 3000 MILES AND THERE WAS NO INDICATION OR EVEN WARNING SIGNS PRIOR NOW THE ENGINE NEEDS TO BE REPLACED. IT APPEARS TO HAVE THESE SAME ISSUES SEVERAL YEARS BACK AND THERE WERE RECA…
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THE CAR STOPPED WHILE DRIVING AND TAKEN TO THE MECHANIC SHOP WHO DIAGNOSED THE REASON DUE TO A BROKE CHAIN AND THIS CAR HAS FREQUENT OIL CHANGES EVERY 3000 MILES AND THERE WAS NO INDICATION OR EVEN WARNING SIGNS PRIOR NOW THE ENGINE NEEDS TO BE REPLACED. IT APPEARS TO HAVE THESE SAME ISSUES SEVERAL YEARS BACK AND THERE WERE RECALL AND I BELIEVE THAT MY CAR IS ALSO PART OF THIS SAME PROBLEM AND I NEED TO KNOW IF MY VEHICLE CAN GET FIXED UNDER THE RECALL POLICY.
NHTSA ODI #11385477
Mileage unknown · Dec 26, 2020
EnginePower TrainVehicle Speed Control
THE ENGINE IS JERKING, JUMPING, CAR HAS NO POWER... COMPLETE PIECE OF CRAP.
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
General Motors LLC (GM) is recalling certain model year 2015 Buick LaCrosse, Cadillac XTS, Chevrolet Camaro, Equinox, Malibu, and GMC Terrain vehicles. The affected vehicles have front seat-mounted side impact air bags whose inflator may rupture upon its deployment.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of one or both of the side impact air bags, the air bag's inflator may rupture and the air bag may not properly inflate. The rupture could cause metal fragments to strike the vehicle occupants, potentially resulting in serious injury or death. Additionally, if the air bag does not properly inflate, the driver or passenger is at an increased risk of injury.
Remedy: GM will notify owners, and dealers will replace the side impact air bag modules, free of charge. The recall began on October 19, 2015. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, or GMC customer service at 1-800-462-8782. GM's number for this recall is 01320.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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