NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
227 reportsClear category filterMileage unknown · May 2, 2022
Engine
I don't understand on why there can be a recall on a windshield wipers and not a recall on a defect which results in total engine failure while driving. You must be aware of the problems that the 2.4 ECO-TEC engine has in relation to oil consumption and clogged PCV valve in cold weather. When the valve freezes it results in oil …
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I don't understand on why there can be a recall on a windshield wipers and not a recall on a defect which results in total engine failure while driving. You must be aware of the problems that the 2.4 ECO-TEC engine has in relation to oil consumption and clogged PCV valve in cold weather. When the valve freezes it results in oil loss and engine failure which puts the driver and passengers in a very dangerous situation. Its all about the money and how much GM would have to pay to make this problem right. Instead the NHTSA turns a blind eye to the dangerous problem and instead investigates on why some wiper blades don't work. Do some real investigation by first going to the Facebook page titled Terrain Equinox oil consumption problems and read some real accounts of owners being put in dangerous situations.
NHTSA ODI #11463109
Mileage unknown · May 2, 2022
Engine
Engine Rear main seal leaks oil.
NHTSA ODI #11463075
150,000 miles · Apr 29, 2022
Engine
The contact owns a 2015 Chevrolet Equinox. The contact stated while driving approximately 45 MPH, the vehicle started making a loud tapping sound. The contact stated there was no warning light illuminated. The contact drove the vehicle to a dealer who diagnosed the vehicle and determined that the camshaft needed to be replaced. …
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The contact owns a 2015 Chevrolet Equinox. The contact stated while driving approximately 45 MPH, the vehicle started making a loud tapping sound. The contact stated there was no warning light illuminated. The contact drove the vehicle to a dealer who diagnosed the vehicle and determined that the camshaft needed to be replaced. The vehicle was repaired. The failure recurred and the vehicle was taken to an independent mechanic who diagnosed that the engine rods needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 150,000.
NHTSA ODI #11462745
Mileage unknown · Apr 26, 2022
EngineFire
The contact owns a 2015 Chevrolet Equinox. The contact stated that while driving at an unknown speed the engine revved, a burning odor was detected with the check engine warning light illuminating The vehicle was taken to Pep Boys where the failure was diagnosed as an oil leak and a smell of burning odor. The vehicle was taken …
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The contact owns a 2015 Chevrolet Equinox. The contact stated that while driving at an unknown speed the engine revved, a burning odor was detected with the check engine warning light illuminating The vehicle was taken to Pep Boys where the failure was diagnosed as an oil leak and a smell of burning odor. The vehicle was taken to an independent mechanic who diagnosed the failure as an oil leak in the transfer case. The mechanic stated that the catalytic converter and exhaust manifold needed replacement. The catalytic converter and exhaust manifold were replaced. The contact stated that she picked up the vehicle however, the engine warning light illuminated. The vehicle was taken to the mechanic who stated that there was an excessive oil consumption failure and the fuel intake sensor needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure and offered no assistance as there were no recalls open. The approximate failure mileage was unknown.
NHTSA ODI #11462247
120,000 miles · Apr 22, 2022
EngineFuel System, Gasoline
The contact owns a 2015 Chevrolet Equinox. The contact stated that after turning off the vehicle, the vehicle experienced a run-on. The check engine warning light was illuminated. The contact stated that the failure had recurred several times. The vehicle was taken to the dealer where it was diagnosed that the fuel pump was crac…
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The contact owns a 2015 Chevrolet Equinox. The contact stated that after turning off the vehicle, the vehicle experienced a run-on. The check engine warning light was illuminated. The contact stated that the failure had recurred several times. The vehicle was taken to the dealer where it was diagnosed that the fuel pump was cracked, causing fuel to leak onto the engine compartment. The dealer informed the contact that the fuel pump needed to be replaced; however, the part for the repair was not available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
NHTSA ODI #11461781
92,000 miles · Feb 2, 2022
Engine
The contact owns a 2015 Chevrolet Equinox. The contact stated while driving approximately 10 MPH, the vehicle started to leak engine oil. The contact had the vehicle towed to the local mechanic to be diagnosed. The contact was informed that the rear main seal was leaking due to positive pressure building up in the PCV system how…
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The contact owns a 2015 Chevrolet Equinox. The contact stated while driving approximately 10 MPH, the vehicle started to leak engine oil. The contact had the vehicle towed to the local mechanic to be diagnosed. The contact was informed that the rear main seal was leaking due to positive pressure building up in the PCV system however, the vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA to file a complaint. The failure mileage was approximately 92,000.
NHTSA ODI #11449890
Mileage unknown · Jan 20, 2022
Engine
While driving on I-96 in Michigan, the vehicle began to shake, and act like it was going to stall out. The check engine light came on, the no power to engine and check oil level messages appeared, disappeared, and reappeared again. After getting off at the nearest exit ramp, the vehicle did eventually stall out and would not s…
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While driving on I-96 in Michigan, the vehicle began to shake, and act like it was going to stall out. The check engine light came on, the no power to engine and check oil level messages appeared, disappeared, and reappeared again. After getting off at the nearest exit ramp, the vehicle did eventually stall out and would not start again. I checked the oil, the dipstick indicated that there was no oil, the dipstick was dry. I was confused because I had just had oil changed approximately 3-4 weeks prior to this incident. I had the vehicle towed to a mechanic where it was inspected and concluded that the engine was damaged and the vehicle would need a new engine. The mechanic indicated to me that there was a known issue with the Equinox 2.4L, 4 cylinder engines, where the engine burns excessive oil internally, leading to engine failure. He had just had another equinox in his shop with the same issue. The mechanic contacted Jasper motors, a company that rebuilds engines, they could get me a new engine, but not until mid-march because there were 40 of this engine on backorder. I conducted an internet search to see how widespread the issue is. Websites such as carbrain.com, chevroletproblems.com, motorreviewer.com, vehiclehistory.com, and wvdot.com, all say the same thing; the 2.4L engine "burns excessive oil". I guess on one hand, you could say buyer beware, you have to know what you are purchasing, but on the other hand, the Chevrolet dealer that I purchased this vehicle from did no disclose to me that there was a know issue with these engines and I should continually check the oil levels. Had that been disclosed, I would have likely purchased a different vehicle, or, at least had the necessary knowledge to prevent this from occurring. If there is a know issue with this engine burning excessive oil, why hasn't it been recalled and fixed?
NHTSA ODI #11448145
127,000 miles · Jan 18, 2022
Engine
The contact owns a 2015 Chevrolet Equinox. The contact’s daughter stated that while driving approximately 55 MPH, the vehicle stalled. The driver pulled over to the side of the roadway. The contact stated that there was no warning light illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the …
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The contact owns a 2015 Chevrolet Equinox. The contact’s daughter stated that while driving approximately 55 MPH, the vehicle stalled. The driver pulled over to the side of the roadway. The contact stated that there was no warning light illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the rear main seal replaced; however, the vehicle was not repaired. The manufacturer was informed of the failure and informed the contact to bring the vehicle to the dealer for assistance. The failure mileage was approximately 127,000.
NHTSA ODI #11447933
Mileage unknown · Jan 17, 2022
EnginePower TrainVehicle Speed Control
I have a 2015 Chevy Equinox LT, I had my car repair engine light came on all lights on dash lite service warning for ABS, Traction control, StabiliTrak and steering wheel, and when I would stop the car would stall. I took to Chevy dealership and had serviced. The intake valve was replaced covered under warranty, and the ECM (en…
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I have a 2015 Chevy Equinox LT, I had my car repair engine light came on all lights on dash lite service warning for ABS, Traction control, StabiliTrak and steering wheel, and when I would stop the car would stall. I took to Chevy dealership and had serviced. The intake valve was replaced covered under warranty, and the ECM (engine control module) replaced. Car seemed fine after 1 1/2 years service StabiliTrak came on and off , I had issues with low fuel mileage, only check engine light came on once and then right off again after I had the spark plugs replaced the outtake valve replaced no check engine light , regular oil changes. One day the Service StabiliTrak light came on and did not come off. This has been going on for 6 months I was driving and my car started jumping when I came to a stop, no lights came on. I continued to drive and when I parked my car sounded like a mac truck and was shaking and had the smell of burning oil or gas. I parked a 2 hours later I started it the same sound and smell along with the check engine light I looked under my car and there was oil dripping, I stopped and add oil and was able to drive home slowly. I parked over night I started it and drove around the block I turned off and then waited a minute turned back on opened the hood and the engine was shaking loud and reduced engine power message came up. I am at a loss I do not have money to fix this it is a 2015 no warranties are even covered over this issue if they are able to figure out what this is. I looked all over the internet and so many people have this problem I don't understand why it is not recalled or there is no class action against GM for this
NHTSA ODI #11447758
Mileage unknown · Jan 11, 2022
Engine
Engine started burning excess oil and then Engine failed. This occurred quite quickly and did not notice any low oil indicator. Needed to replace Engine
NHTSA ODI #11447038
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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