NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
45 reportsClear category filterMileage unknown · Dec 4, 2021
Electrical System
Driving my SUV it shut off and would not start. When I was at a red light my car would totally shut off. I finally got it started when I returned home at shut off again I had to call a tow company to take it to Winter Haven Chevrolet Center. They stated it was intake cam solenoid replaces valve 0.736 also the mechanic stated th…
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Driving my SUV it shut off and would not start. When I was at a red light my car would totally shut off. I finally got it started when I returned home at shut off again I had to call a tow company to take it to Winter Haven Chevrolet Center. They stated it was intake cam solenoid replaces valve 0.736 also the mechanic stated they had to perform induction system cleaning service.It's very dangerous driving my vehicle then the vehicle just shuts off and die almost caused an accident. I need to know if there is a recall I had to spend $828.51. I would appreciate if somebody would get back with me on this.
NHTSA ODI #11442696
Mileage unknown · Nov 8, 2021
Electrical SystemEngine
The contact's mother-in-law owns a 2015 Chevrolet Equinox. The contact stated that while driving at various speeds, the vehicle would shut-off with the check engine warning light illuminated. The contact stated that the vehicle would restart soon after the failure. The vehicle was not diagnosed. Neither the dealer nor the manufa…
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The contact's mother-in-law owns a 2015 Chevrolet Equinox. The contact stated that while driving at various speeds, the vehicle would shut-off with the check engine warning light illuminated. The contact stated that the vehicle would restart soon after the failure. The vehicle was not diagnosed. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
NHTSA ODI #11439724
Mileage unknown · Jul 18, 2021
Electrical SystemSteering
Service power steering message comes on when starting vehicle.
NHTSA ODI #11425349
70,000 miles · Dec 9, 2020
Electrical SystemFuel/propulsion System
CHECK ENGINE LIGHT RAN SCAN SAID FLEX FUEL SENSOR BAD REPLACED NOW THE CHECK ENGINE LIGHT IS BACK ON. SCAN SAYS LOW VOLTAGE IN FLEX FUEL COMPOSITION SENSOR. WHAT IN THE WORLD IS THE PROBLEM WITH THIS EQUINOX. SEEMS LIKE EVERYTIME YOU FIX ONE THING SOMETHING ELSE GO WRONG. THE RADION HAS COMPLETELY STOPPED WORKING. THE HEATER RES…
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CHECK ENGINE LIGHT RAN SCAN SAID FLEX FUEL SENSOR BAD REPLACED NOW THE CHECK ENGINE LIGHT IS BACK ON. SCAN SAYS LOW VOLTAGE IN FLEX FUEL COMPOSITION SENSOR. WHAT IN THE WORLD IS THE PROBLEM WITH THIS EQUINOX. SEEMS LIKE EVERYTIME YOU FIX ONE THING SOMETHING ELSE GO WRONG. THE RADION HAS COMPLETELY STOPPED WORKING. THE HEATER RESISTOR WENT BAD REPLACED IT NOW THE BLOWER MOTOR IS BAD. THIS CAR IS A LLEMON FROM THE FRONT BUMPER TO THE REAR BUMPER.. PIECE OF JUNK. EVERYTHING HAPPENS RIGHT AFTER ONE THING OR THE OTHER IS REPAIRED....
NHTSA ODI #11382721
60,000 miles · Nov 23, 2020
Electrical SystemVisibility/wiper
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH IN THE RAIN, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE WINDSHIELD WIPER LINKAGE ASSEMBLY HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIR…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH IN THE RAIN, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE WINDSHIELD WIPER LINKAGE ASSEMBLY HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *BF CONSUMER STATED MANUFACTURE BELIEVES PART WAS DEFECTIVE.*JB
NHTSA ODI #11375879
Mileage unknown · Nov 10, 2020
Electrical System
MY CHECK ENGINE LIGHT STAYS ON ALL THE TIME. EVEN WHEN THE OIL IS CHANGED AND THEY TURN THE THE LIGHT OFF. IT WILL COME BACK ON.
NHTSA ODI #11374021
48,000 miles · Sep 2, 2020
Electrical System
CAR CONTINUALLY RUNS MY BATTERY DOWN. RADIO MALFUNCTIONS, SEATBELT ALARMS GO OFF. CAR WILL START AT HOME AND I TRAVEL SOMEWHERE IT WON'T START JUST CLICKING. I'LL BE DRIVING BY MYSELF AND SEATBELT ALARM GOES OFF. ONE EVENING MY WHILE PARKED IN THE PARKING SPOT THE LIGHTS KEPT TURNING OFF AND ON I THOUGHT SOMEONE HAD BROKEN INTO …
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CAR CONTINUALLY RUNS MY BATTERY DOWN. RADIO MALFUNCTIONS, SEATBELT ALARMS GO OFF. CAR WILL START AT HOME AND I TRAVEL SOMEWHERE IT WON'T START JUST CLICKING. I'LL BE DRIVING BY MYSELF AND SEATBELT ALARM GOES OFF. ONE EVENING MY WHILE PARKED IN THE PARKING SPOT THE LIGHTS KEPT TURNING OFF AND ON I THOUGHT SOMEONE HAD BROKEN INTO MY CAR AND WAS PLAYING WITH THE LIGHTS. THE CAR IS A 2015 WITH ONLY 58K MILES.
NHTSA ODI #11352772
78,000 miles · Jul 22, 2020
Electrical SystemElectronic Stability Control (esc)Visibility/wiper
PURCHASED CAR 11/2014. CAR COMPLETELY SHUT OFF TWICE BETWEEN 11/2014 AND 02/2015. HAD CAR TOWED TO DEALERSHIP. WAS TOLD COMPUTER WAS BAD AND WAS REPLACED. FROM 02/2015 - 07/2020 CAR HAS SHUT OFF OVER 50 TIMES. HAD CAR REPAIRED TO REPLACE NUMEROUS SENSORS - CAMSHAFT TO OXYGEN. CAR WOULD JUST OFF IN THE MIDDLE OF DRIVING ON BUSY C…
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PURCHASED CAR 11/2014. CAR COMPLETELY SHUT OFF TWICE BETWEEN 11/2014 AND 02/2015. HAD CAR TOWED TO DEALERSHIP. WAS TOLD COMPUTER WAS BAD AND WAS REPLACED. FROM 02/2015 - 07/2020 CAR HAS SHUT OFF OVER 50 TIMES. HAD CAR REPAIRED TO REPLACE NUMEROUS SENSORS - CAMSHAFT TO OXYGEN. CAR WOULD JUST OFF IN THE MIDDLE OF DRIVING ON BUSY CITY STREETS AND INTERSTATE HIGHWAY. RECENTLY CAR SHUT OFF IN THE MIDDLE OF A BUSY INTERSECTION AND I WAS ALMOST HIT. CAR SHUT OFF 2 WEEKS AGO DURING A MAJOR RAIN STORM AND THE WINDSHIELD WIPERS STOPPED WORKING ON THE INTERSTATE. CAR IS NOW IN THE SHOP AND BEING TOLD THE COMPUTER MUST BE REPLACED AND WINDSHIELD LINKAGE NEED TO BE REPAIRED. TOTAL COST OF OVER $1,000.
NHTSA ODI #11340994
83,000 miles · May 27, 2020
Electrical System
VEHICLE BATTERY DIES, CAR DIES. NO THEM OR REASON TO IT. IT WILL NOT START. BATTERY IS LESS THAN A YEAR OLD. TRY TO START THE VEHICLE AND NOTHING, NO INTERIOR LIGHTS RADIO, NOTHING. OTHER TIMES IT WILL LET THE INTERIOR LIGHTS COME ON AND JUST CLICKS. THIS IS AFTER THE CAR HAS SAT FOR 2-3 DAYS AND NOT DRIVING OR GOING ANYWH…
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VEHICLE BATTERY DIES, CAR DIES. NO THEM OR REASON TO IT. IT WILL NOT START. BATTERY IS LESS THAN A YEAR OLD. TRY TO START THE VEHICLE AND NOTHING, NO INTERIOR LIGHTS RADIO, NOTHING. OTHER TIMES IT WILL LET THE INTERIOR LIGHTS COME ON AND JUST CLICKS. THIS IS AFTER THE CAR HAS SAT FOR 2-3 DAYS AND NOT DRIVING OR GOING ANYWHERE DUE TO THE CORONA VIRUS. WENT OUT THE NEXT DAY, STARTED FINE. WE EVEN TRIED JUMPING THE CAR OFF FROM ANOTHER VEHICLE AND IT WOULDN'T EVEN CLICKED IT WAS TRYING TO START. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST YEAR. RESULTING IN REPLACING THE BATTERY. NOW IT'S STILL HAPPENING AND THE BATTERY IS LESS THAN A YEAR OLD. *TR
NHTSA ODI #11326136
83,000 miles · May 27, 2020
Electrical System
WHILE DRIVING IN THE MIDDLE IF A STORM, THE WIPERS STOPPED IN THE UP POSITION. THIS WAS INCREDIBLY DANGEROUS, EVEN TO JUST PULL TO THE SIDE OF THE ROAD. CHECKED THE FUSES AND NOTHING HAD BLOWN. CAN'T GET THEM WORKING AT ALL. HAVE SCHEDULED A VISIT TO THE DEALERSHIP, PROVIDED IT'S NOT RAINING. *TR
NHTSA ODI #11326135
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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