NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
546 reports129 miles · Jun 12, 2015
Electrical SystemExterior LightingUnknown Or Other
2 DAYS AFTER PURCHASE, HEARD A STRANGE NOISE IN CAR BUT UNSURE WHERE IT CAME FROM. RETURNED TO DEALER, PROBLEM COULDN'T BE DUPLICATED. I HEAR A STRANGE THUMPING/BEATING SOUND PERIODICALLY; HEAT EXITS VENTS WHILE FAN IS OFF; SEVERAL ELECTRICAL? INCIDENTS, INCLUDING; HEATER FAN WENT OFF WHILE DRIVING ON 29 DEGREE WINTER DAY. IT WE…
Read full complaint
2 DAYS AFTER PURCHASE, HEARD A STRANGE NOISE IN CAR BUT UNSURE WHERE IT CAME FROM. RETURNED TO DEALER, PROBLEM COULDN'T BE DUPLICATED. I HEAR A STRANGE THUMPING/BEATING SOUND PERIODICALLY; HEAT EXITS VENTS WHILE FAN IS OFF; SEVERAL ELECTRICAL? INCIDENTS, INCLUDING; HEATER FAN WENT OFF WHILE DRIVING ON 29 DEGREE WINTER DAY. IT WENT BACK 1/2 HOUR LATER. (A FEW DAYS PRIOR, SOUNDED LIKE FAN WAS LOSING POWER); DIGITAL SPEEDOMETER ON DRIVER INFORMATION CENTER WENT OFF/BLANK FOR A MINUTE WHILE DRIVING; PHONE CHARGER (LIGHTER & USB) OUTLET BLEW 2 FUSES AFTER USING OUTLET FOR A FEW MONTHS WITH SAME CHARGER & PHONE. INCONSISTENT DEPENDS WHICH PHONE IS BEING CHARGED & CHARGER USED; IGNITION KEY GOT VERY HOT AFTER 45 MIN DRIVE; DASHBOARD LIGHTS (INSTRUMENT CLUSTER?) GO DIM WHEN DRIVING UNDER A DARK VIADUCT OR TUNNEL, SHOULDN'T THEY GET BRIGHTER? MANUAL DOESN'T EXPLAIN HOW DIC & INSTRUMENT PANEL LIGHTS SHOULD OPERATE.); INTERIOR DOME LIGHTS WENT ON 2X ON THEIR OWN; INFOTAINMENT SYSTEM SCREEN HAS A DELAY. DOES NOT CONSISTENTLY DISPLAY CURRENT SONG TITLE & ARTIST THAT IS PLAYING; DIGITAL TEMPERATURE NOT CONSISTENTLY DISPLAYED ON INFOTAINMENT SCREEN (NEW PROBLEM); OIL LIFE NOT RESET AFTER 1ST OIL CHANGE (CAUSED CONFUSION AS TO WHEN TO DO NEXT OIL CHANGE.); EXCESSIVE WATER EXITING TAIL PIPE (TOLD IS NORMAL). SERVICE CENTER WHERE CAR WAS PURCHASED CHECKED CAR OUT ON 4 DIFFERENT DATES.NO REPAIRS DONE (EXCEPT RESETTING OIL LIFE & REPLACING 2 FUSES ON CHARGER), PROBLEMS COULDN'T BE DUPLICATED. WENT TO ANOTHER CHEVY SERVICE CENTER, NOTED ON PAPERWORK "NO PROBLEMS FOUND AT THIS TIME", NO OTHER EXPLANATION GIVEN. AFTERWARDS, I CHATTED WITH A REP @ CHEVY.COM, WHO FILED A CASE & WAS TOLD A SERVICE MGR WILL CALL IN FEW DAYS. IT'S BEEN A FEW DAYS, NO CALL YET. I HAVE 8200 MILES & CONTINUE TO FEEL UNSAFE, ESPECIALLY WHEN DRIVING WITH MY 4 GRANDSONS. THEY ARE REASON I BOUGHT A NEW CAR!
NHTSA ODI #10724963
32,000 miles · May 24, 2015
Air BagsCrash
WAS TRAVELING ON INTERSTATE AT APPROX 15 MILES AND HOUR WHEN I WAS REAR ENDED. THE AIR BAGS DID NOT DEPLOY HOWEVER, SMOKE FILLED THE CAB OF THE VEHICLE. DUE TO THE AMOUNT OF DAMAGE ON THE VEHICLE, THE VEHICLE WAS TOTALED. .
NHTSA ODI #10721207
17,671 miles · May 23, 2015
Electrical SystemElectronic Stability Control (esc)Fuel/propulsion System
ON 275 IN TAMPA GOING 75 MPH SUDDENLY THE DASH READS LOSS OF POWER AS YOU FEEL THE CAR DRASTICALLY SLOW TO A CRAWL , ME SHOUTING TO MY STUNNED HUSBAND "PULL OVER PULL OVER" THANK GOD WE WERE IN THE LEFT LANE AS THAT'S WHERE THE BREAKDOWN LANE WAS. WE PULLED OVER THE CAR COASTED AND DIED. WE BARELY MISSED GETTING REAR ENDED BY A …
Read full complaint
ON 275 IN TAMPA GOING 75 MPH SUDDENLY THE DASH READS LOSS OF POWER AS YOU FEEL THE CAR DRASTICALLY SLOW TO A CRAWL , ME SHOUTING TO MY STUNNED HUSBAND "PULL OVER PULL OVER" THANK GOD WE WERE IN THE LEFT LANE AS THAT'S WHERE THE BREAKDOWN LANE WAS. WE PULLED OVER THE CAR COASTED AND DIED. WE BARELY MISSED GETTING REAR ENDED BY A SEMI. AFTER TWO DAYS THE REPAIR WAS DONE AND STATED AS "ECM SHORTED" FOUND ECM SHORTED INTERNALLY OFF PIN 73 1 SHORTED OUT UNDER HOOD FUSE BLOCK..THIS IS A 2014 CHEVY EQUINOX WITH17K MILES.
NHTSA ODI #10721103
3,495 miles · May 3, 2015
Fuel/propulsion SystemVehicle Speed Control
DRIVING ON THE INTERSTATE AND RECEIVED THE REDUCED ENGINE POWER MESSAGE WHICH CAUSED THE LOSS OF ACCELERATION POWER. *TR
NHTSA ODI #10714266
7,300 miles · Apr 16, 2015
Service Brakes
THIS IS AN ADDENDUM THAT I POSTED ON 3/3/2015 ( SEE COMPLETE REPORT) REGARDING THE CRASH ALERT SYSTEM ACTIVATING WITHOUT REASON. A WEEK AGO ON A CLEAR, SUNNY DAY, IN THE MIDDLE OF THE AFTERNOON, WITHOUT ANY OBSTACLES OR CARS AROUND, THE RED ALERT LIGHT WENT ON AND, INSTEAD OF THE BRAKES PULSATING LIKE IN PAST INCIDENCES, THE BR…
Read full complaint
THIS IS AN ADDENDUM THAT I POSTED ON 3/3/2015 ( SEE COMPLETE REPORT) REGARDING THE CRASH ALERT SYSTEM ACTIVATING WITHOUT REASON. A WEEK AGO ON A CLEAR, SUNNY DAY, IN THE MIDDLE OF THE AFTERNOON, WITHOUT ANY OBSTACLES OR CARS AROUND, THE RED ALERT LIGHT WENT ON AND, INSTEAD OF THE BRAKES PULSATING LIKE IN PAST INCIDENCES, THE BRAKES APPLIED THEMSELVES ALMOST STOPPING THE CAR BEFORE RELEASING. IF A CAR HAD BEEN BEHIND US, THERE WOULD HAVE BEEN A REAR-END COLLISION. I AM WAITING FOR A CALL FROM A GM REPRESENTATIVE REGARDING THIS MATTER. THEY AND THE DEALERSHIP WERE ALERTED ABOUT THE PAST INCIDENCES THAT HAVE OCCURRED. A CUSTOMER SERVICE REPRESENTATIVE ASKED ME WHAT I WOULD LIKE DONE. MY RESPONSE WAS FIX THE PROBLEM BEFORE SOMEONE GETS SERIOUSLY HURT! OR, POST A RECALL, SINCE MY VEHICLE ISN'T THE ONLY ONE HAVING THIS PROBLEM ( SEE REPORT ON 2/16/2015.). *TR
NHTSA ODI #10706029
2,677 miles · Mar 3, 2015
Equipment Adaptive/mobilityService Brakes
COLLISION ALERT SYSTEM FLASHES RED AND THE EQUINOX BRAKES GRAB ON AND OFF, SOMETIMES ONCE AND SOMETIMES SEVERAL TIMES FOR NO APPARENT REASON - DISTANCE FROM OTHER VEHICLES AHEAD IS MORE THAN ADEQUATE, SPEED IS MODERATE, NO APPROACHING CARS. IT SEEM THAT THE SYSTEM TAPS THE BRAKES AND THEN RELEASES . THIS HAS HAPPENED 5 TO 6 TIME…
Read full complaint
COLLISION ALERT SYSTEM FLASHES RED AND THE EQUINOX BRAKES GRAB ON AND OFF, SOMETIMES ONCE AND SOMETIMES SEVERAL TIMES FOR NO APPARENT REASON - DISTANCE FROM OTHER VEHICLES AHEAD IS MORE THAN ADEQUATE, SPEED IS MODERATE, NO APPROACHING CARS. IT SEEM THAT THE SYSTEM TAPS THE BRAKES AND THEN RELEASES . THIS HAS HAPPENED 5 TO 6 TIMES EVEN WHEN NO VEHICLES ARE IN FRONT AND THE DRIVING CONDITIONS ARE NORMAL - ROADS CLEAR AND DRY, SOME OVERCAST, NO CARS APPROACHING FROM THE OTHER LANE. THE DEALER IS AT A LOSS AS TO WHAT IS CAUSING THIS. *TR
NHTSA ODI #10691852
8,600 miles · Feb 16, 2015
Electrical SystemService Brakes
COLLISION ALERT SYSTEM FLASHES RED AND THE EQUINOX BRAKES ON IT ON . IT SEEM THAT THE SYSTEM TAPS THE BRAKES AND THEN RELEASES . THIS HAS HAPPENED THREE TIMES . *TR
NHTSA ODI #10683680
6,600 miles · Jan 6, 2015
Air BagsUnknown Or OtherCrash
I LOOKED AWAY FROM MY DRIVING FOR PERHAPS 2 SECONDS, WHEN MY CAR DRIFTED TO THE EDGE OF THE ROAD-- IT WAS RAINING AND THE GRASS WAS VERY SLICK AND PULLED ME ON INTO THE DITCH. WHILE TRYING TO GET OUT OF MY SLIDE, I HIT A ROAD SIGN WITH MY FRONT BUMPER. IMMEDIATELY, I WAS TOLD "AIRBAG DEPLOYED"... HOWEVER, IT DID NOT DEPLOY. I C…
Read full complaint
I LOOKED AWAY FROM MY DRIVING FOR PERHAPS 2 SECONDS, WHEN MY CAR DRIFTED TO THE EDGE OF THE ROAD-- IT WAS RAINING AND THE GRASS WAS VERY SLICK AND PULLED ME ON INTO THE DITCH. WHILE TRYING TO GET OUT OF MY SLIDE, I HIT A ROAD SIGN WITH MY FRONT BUMPER. IMMEDIATELY, I WAS TOLD "AIRBAG DEPLOYED"... HOWEVER, IT DID NOT DEPLOY. I COULD SMELL SOMETHING, LIKE ELECTRICAL BURNING, BUT THE AIRBAGS STAYED INSIDE THEIR COMPARTMENT, OR WHATEVER.
NHTSA ODI #10670432
5,000 miles · Dec 10, 2014
Engine
STARTED VEHICLE AND RPMS WERE BOUNCING AND CAR WAS IDLING VERY ROUGH. I TOOK THE CAR THE DEALERSHIP AND WAS TOLD THERE WAS NOTHING WRONG, THEY COULD NOT DUPLICATE ANYTHING. I ALSO ASKED ABOUT THE HARD DOWNSHIFTING AND BRAKE FADE AND WAS TOLD THEY WERE UNABLE TO DUPLICATE ANY ISSUES WITH CAR. I PICKED THE CAR UP 4 DAYS LATER FROM…
Read full complaint
STARTED VEHICLE AND RPMS WERE BOUNCING AND CAR WAS IDLING VERY ROUGH. I TOOK THE CAR THE DEALERSHIP AND WAS TOLD THERE WAS NOTHING WRONG, THEY COULD NOT DUPLICATE ANYTHING. I ALSO ASKED ABOUT THE HARD DOWNSHIFTING AND BRAKE FADE AND WAS TOLD THEY WERE UNABLE TO DUPLICATE ANY ISSUES WITH CAR. I PICKED THE CAR UP 4 DAYS LATER FROM THE "SERVICE" AND THE GREASY HANDPRINTS ALL OVER THE HOOD AND SIDES OF THE CAR WERE TELL TALE SIGNS I WOULD NOT BE RETURNING. I WAITED APPROXIMATELY 1 MONTH AND THE START UP IDLE WAS GETTING WORSE SO I TOOK THE CAR TO ANOTHER DEALER AND WAS TOLD IT WAS NORMAL FOR THIS ENGINE TO IDLE ROUGH AND EMIT BLACK SMOKE ON INITIAL START AND WAS GIVEN A BULLETIN THAT SAID THIS WAS A NORMAL CONDITION FOR THIS VEHICLE. THEN ON 12/5/14 I RECEIVED A LETTER STATING THAT IF THE CAR IS DRIVEN STRAIGHT FOR A LONG PERIOD OF TIME THE STEERING COULD NOT OPERATE PROPERLY AND BE DIFFICULT TO TURN AND YOU SHOULD USE FORCE TO TURN THE WHEEL. THIS IS A NEW CAR WITH LESS THAN 7500 MILES ON IT AND NO ONE IS WILLING TO HELP? THANKS FOR NOTHING GM. *TR
NHTSA ODI #10663435
4,500 miles · Dec 1, 2014
Electrical SystemEngine
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED AFTER THE REDUCE ENGINE POWER WARNING LIGHT ILLUMINATED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ECM FUSE WAS BLOWN AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIR…
Read full complaint
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED AFTER THE REDUCE ENGINE POWER WARNING LIGHT ILLUMINATED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ECM FUSE WAS BLOWN AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,500. UPDATED 1/13/15*CN UPDATED 01/15/15*JB
NHTSA ODI #10661449
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Illustration