NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
546 reports86,000 miles · Sep 15, 2017
Visibility/wiper
BALL JOINTS ON THE WIPER MECHANISM CORRODED AND BROKE, MAKING THE WIPERS INOPERABLE DURING A MONSOON ON THE INTERSTATE TRAVELING AT 70 MILES AN HOUR WHICH WAS VERY DANGEROUS AT NIGHT. BUT THE GM CORPORATION WILL NOT RECALL IT BUT THEY RECALLED 3680000 EQUINOXES WITH THE EXACT SAME PROBLEM FROM THE YEAR BEFORE. BUT NOT MINE THAN…
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BALL JOINTS ON THE WIPER MECHANISM CORRODED AND BROKE, MAKING THE WIPERS INOPERABLE DURING A MONSOON ON THE INTERSTATE TRAVELING AT 70 MILES AN HOUR WHICH WAS VERY DANGEROUS AT NIGHT. BUT THE GM CORPORATION WILL NOT RECALL IT BUT THEY RECALLED 3680000 EQUINOXES WITH THE EXACT SAME PROBLEM FROM THE YEAR BEFORE. BUT NOT MINE THANKS GM FOR NOTHING!! I WONDER IF FORD OR DODGE WILL BACK UP THIER PRODUCT ???
NHTSA ODI #11023716
29,800 miles · Aug 28, 2017
Power Train
THE ENGINE DIED WHEN STOPPED AT A LIGHT. THIS HAPPENED AFTER DRIVING A FEW MINUTES. WITHIN A WEEK, IT STARTED HAPPENING MORE AND MORE OFTEN, THE ENGINE WOULD JUST DIE WHEN STOPPED AT A LIGHT OR JUST STARTING AFTER BEING STOPPED. THE CHECK ENGINE LIGHT CAME ON AFTER A FEW DAYS. ALSO, A COUPLE TIMES LAST WINTER ON COLD DAYS THE…
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THE ENGINE DIED WHEN STOPPED AT A LIGHT. THIS HAPPENED AFTER DRIVING A FEW MINUTES. WITHIN A WEEK, IT STARTED HAPPENING MORE AND MORE OFTEN, THE ENGINE WOULD JUST DIE WHEN STOPPED AT A LIGHT OR JUST STARTING AFTER BEING STOPPED. THE CHECK ENGINE LIGHT CAME ON AFTER A FEW DAYS. ALSO, A COUPLE TIMES LAST WINTER ON COLD DAYS THE ENGINE RAN REALLY ROUGH FOR THE FIRST FEW SECONDS AFTER STARTING. I TOOK IT TO A DEALER AND THEY REPLACED THE CAM SHAFT ACTUATOR SOLENOID VALVE. I GOOGLED AND FOUND THE 2011 EQUINOX WAS RECALLED (11195A) FOR WHAT SOUNDS LIKE THE SAME PROBLEM. THE VEHICLE HAS LESS THAN 30,000 MILES AND HAD REGULAR OIL CHANGES.
NHTSA ODI #11020217
65,000 miles · Aug 21, 2017
Visibility/wiper
WINDSHIELD WIPERS STOPPED WORKING ON 3 YEAR OLD CAR IN THE MIDDLE OF A TERRIBLE DOWN POUR DURING RUSH HOUR TRAFFIC WHILE IN MOTION. ABILITY TO SEE WAS IMMEDIATELY IMPOSSIBLE AND AN EXTREMELY UNSAFE MOVE TO THE SHOULDER OF 3 WAY TRAFFIC TOOK PLACE. A NEW WINDSHIELD WIPER MOTOR AND TRANSMISSION KIT WAS REQUIRED. A QUICK GOOGLE …
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WINDSHIELD WIPERS STOPPED WORKING ON 3 YEAR OLD CAR IN THE MIDDLE OF A TERRIBLE DOWN POUR DURING RUSH HOUR TRAFFIC WHILE IN MOTION. ABILITY TO SEE WAS IMMEDIATELY IMPOSSIBLE AND AN EXTREMELY UNSAFE MOVE TO THE SHOULDER OF 3 WAY TRAFFIC TOOK PLACE. A NEW WINDSHIELD WIPER MOTOR AND TRANSMISSION KIT WAS REQUIRED. A QUICK GOOGLE SEARCH INDICATES THIS IS AN ONGOING PROBLEM WITH THE 2014 EQUINOX.
NHTSA ODI #11018692
60,000 miles · Aug 21, 2017
Visibility/wiper
PURCHASED OUR 2014 CHEVY EQUINOX IN OCTOBER 2013. IN NOVEMBER 2016 WHILE MY TEENAGE DAUGHTER WAS DRIVING DURING A RAIN STORM THE FRONT WINDSHIELD WIPERS STOPPED WORKING. SHE HAD TO QUICKLY PULL OVER TO THE SIDE OF THE ROAD SINCE SHE HAD NO VISIBILITY AT THE TIME. SHE SAT IN THE CAR IN A DANGEROUS SPOT UNTIL I COULD GET THERE AND…
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PURCHASED OUR 2014 CHEVY EQUINOX IN OCTOBER 2013. IN NOVEMBER 2016 WHILE MY TEENAGE DAUGHTER WAS DRIVING DURING A RAIN STORM THE FRONT WINDSHIELD WIPERS STOPPED WORKING. SHE HAD TO QUICKLY PULL OVER TO THE SIDE OF THE ROAD SINCE SHE HAD NO VISIBILITY AT THE TIME. SHE SAT IN THE CAR IN A DANGEROUS SPOT UNTIL I COULD GET THERE AND DRIVE HER HOME. WE LEFT THE CAR UNTIL IT STOPPED RAINING AND THEN WENT BACK TO GET THE CAR. I UNDERSTAND THAT THIS IS A KNOWN ISSUE WITH THE CHEVY EQUINOX 2013 MODEL. I TOOK MY CAR TO THE DEALERSHIP WHERE I BOUGHT IT AND THEY SAID THE WIPER TRANSMISSION HAD FAILED DUE TO CORROSION. THEY REPLACED THE PART FOR ME AT A COST OF $473 DOLLARS.
NHTSA ODI #11018680
79,662 miles · Jul 7, 2017
Visibility/wiper
WIPERS FAILED AS IN THE 2013 EQUINOX'S RECALL. I WAS TRAVELING IN TRAFFIC ON US 85 SOUTH IN HEAVY RAINFALL. ONLY BY SLOWING DOWN AND CAREFULLY MOVING TO THE RIGHT HAND LANE WHERE I COULD SEE THE WHITE LINE, WAS I ABLE TO KEEP CONTROL AND NOT BE IN AN ACCIDENT. HAD I NOT BEEN AN EXPERIENCED DRIVER, IT COULD HAVE BEEN A MULTI…
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WIPERS FAILED AS IN THE 2013 EQUINOX'S RECALL. I WAS TRAVELING IN TRAFFIC ON US 85 SOUTH IN HEAVY RAINFALL. ONLY BY SLOWING DOWN AND CAREFULLY MOVING TO THE RIGHT HAND LANE WHERE I COULD SEE THE WHITE LINE, WAS I ABLE TO KEEP CONTROL AND NOT BE IN AN ACCIDENT. HAD I NOT BEEN AN EXPERIENCED DRIVER, IT COULD HAVE BEEN A MULTI CAR INCIDENT.
NHTSA ODI #11003655
38,000 miles · Jun 30, 2017
Visibility/wiper
THE WIPERS FAILED, STOPPED WIPING IN THE MIDDLE OF A HEAVY RAIN STORM WHILE DRIVING ON THE EXPRESSWAY. THANKFULLY ABLE TO SLOW DOWN ENOUGH TO PULL OFF TO THE SIDE, VERY SCARY! CALLED DEALER AND WAS INFORMED THAT MY WARRANTY EXPIRED IN JANUARY OF 2017. IN RESEARCHING THE REPAIR I DISCOVERED THAT EQUINOX 2013 AND I THINK OTHER…
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THE WIPERS FAILED, STOPPED WIPING IN THE MIDDLE OF A HEAVY RAIN STORM WHILE DRIVING ON THE EXPRESSWAY. THANKFULLY ABLE TO SLOW DOWN ENOUGH TO PULL OFF TO THE SIDE, VERY SCARY! CALLED DEALER AND WAS INFORMED THAT MY WARRANTY EXPIRED IN JANUARY OF 2017. IN RESEARCHING THE REPAIR I DISCOVERED THAT EQUINOX 2013 AND I THINK OTHER YEARS HAD A RECALL FOR THE EXACT FAILURE ON MY VEHICLE. THE REPAIR MECHANIC CALL GM VERIFIED THE RECALL ON 2013'S, THE FAILURE ON MY VEHICLE 2014 AND GM UNWILLINGNESS TO PAY FOR THIS VEHICLE REPAIR. THE UNBELIEVABLE IRONY OF THIS SAFETY ISSUE IS THAT WHEN THE REPAIR PART ARRIVED IT CLEARLY STATED "RECALL" ON THE LABEL. IT WAS LIKE GIVING ME THE MIDDLE FINGER ALONG WITH THE BILL. GM SHOULD ADD 2014 AND ANY OTHER VEHICLES USING THIS COMPONENT TO THEIR WIPER RECALL DUE TO SAFETY CONCERNS BEFORE SOMEONE GETS SERIOUSLY INJURED.
NHTSA ODI #11002458
83,200 miles · Jun 29, 2017
Electrical SystemEngineFuel/propulsion System
WHEN GOING IN REVERSE, OR COMING OFF A RED LIGHT OR STOP SIGN, THE VEHICLE WILL SUDDENLY STALL OUT. WHILE IT STARTS UP RIGHT AWAY, THIS IS A SAFETY ISSUE, ESPECIALLY IF YOU HAVE TO GET OUT OF THE WAY. MY VEHICLE HAS DONE THIS ABOUT 4-6 TIMES OVER THE PAST YEAR. CHEVY SAYS THERE IS NOTHING WRONG, AND THERE ARE NO WARNING LIGHTS O…
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WHEN GOING IN REVERSE, OR COMING OFF A RED LIGHT OR STOP SIGN, THE VEHICLE WILL SUDDENLY STALL OUT. WHILE IT STARTS UP RIGHT AWAY, THIS IS A SAFETY ISSUE, ESPECIALLY IF YOU HAVE TO GET OUT OF THE WAY. MY VEHICLE HAS DONE THIS ABOUT 4-6 TIMES OVER THE PAST YEAR. CHEVY SAYS THERE IS NOTHING WRONG, AND THERE ARE NO WARNING LIGHTS ON THE VEHICLE. ALL THE ELECTRICAL COMPONENTS WORK, HOWEVER THE VEHICLE JUST TURNS OFF.
NHTSA ODI #11002091
72,000 miles · Jun 21, 2017
Visibility/wiper
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WITHOUT WARNING, THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WIPER TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER AND THE DEALER INDICATED THAT THE OEM PART WAS THE SAME AS THE OEM PART CONCER…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WITHOUT WARNING, THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WIPER TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER AND THE DEALER INDICATED THAT THE OEM PART WAS THE SAME AS THE OEM PART CONCERNING A MANUFACTURER RECALL FOR WHICH THE VEHICLE WAS EXCLUDED. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE REPAIRED BY THE DEALER (OURISMAN CHEVROLET OF MARLOW HEIGHTS, 4400 BRANCH AVE, MARLOW HEIGHTS, MD 20748, (240) 455-3386) OR AN INDEPENDENT MECHANIC. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
NHTSA ODI #11000497
40,000 miles · Jun 20, 2017
Unknown Or OtherCrash
THIS ISSUE, THE EQUINOX WOBBLE HAS HAPPENED 5 TIMES FOR US. THIS TIME WE WERE ENTERING THE INTERSTATE GOING ABOUT 50 MPH AND THE WOBBLE AGAIN BEGAN AND AS I TRIED TO SLOW DOWN, PULL OVER AND STOP. I NOTICED IN THE BACK VIEW CAMERA THAT SOMETHING WAS VERY WRONG. THE EQUINOX WAS OFF TO THE RIGHT SIDE AND AS I ATTEMPTED TO SLOW DOW…
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THIS ISSUE, THE EQUINOX WOBBLE HAS HAPPENED 5 TIMES FOR US. THIS TIME WE WERE ENTERING THE INTERSTATE GOING ABOUT 50 MPH AND THE WOBBLE AGAIN BEGAN AND AS I TRIED TO SLOW DOWN, PULL OVER AND STOP. I NOTICED IN THE BACK VIEW CAMERA THAT SOMETHING WAS VERY WRONG. THE EQUINOX WAS OFF TO THE RIGHT SIDE AND AS I ATTEMPTED TO SLOW DOWN THE LEFT (DRIVERS) FRONT SIDE OF OF THE EQUINOX HIT THE RIGHT (PASSENGER) SIDE OF THE MH CAUSING CONSIDERABLE DAMAGE TO BOTH VEHICLES. FORTUNATELY THERE WERE NO OTHER VEHICLES ON EITHER SIDE OF ME OR THE EQUINOX WOULD HAVE COLLIDED WITH THEM. AFTER PULLING OFF THE HIGHWAY AND MAKING A COMPLETE STOP, I LOOKED TO SEE WHAT HAD HAPPENED AND DISCOVERED THAT THIS WOBBLE HAD BROKEN THE 7000 LB HITCH RECEIVER COMPLETELY FROM ITS MOUNTING ON THE MH AND DAMAGED BOTH THE TOW BAR AND THE SAFETY CABLES. THE SAFETY CABLES HAD KEPT THIS INCIDENT FROM BEING MUCH MORE SERIOUS THAN IT WAS AND POSSIBLY CAUSING CONSIDERABLY MORE DAMAGE AND PERSONAL INJURY.
NHTSA ODI #11000214
110,000 miles · Jun 6, 2017
Engine
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. TWO MONTHS AFTER THE CONTACT HAD THE OIL CHECKED, THE VEHICLE MADE AN ABNORMAL NOISE WITHOUT WARNING. THE CONTACT CALLED ON-STAR WHO INFORMED HER THAT THE DIAGNOSTIC ON THE VEHICLE WAS WELL AND THE OIL LIFE WAS THIRTY ONE PERCENT. THE CONTACT WAS ADVISED TO HAVE THE OIL CHANGED AFTE…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. TWO MONTHS AFTER THE CONTACT HAD THE OIL CHECKED, THE VEHICLE MADE AN ABNORMAL NOISE WITHOUT WARNING. THE CONTACT CALLED ON-STAR WHO INFORMED HER THAT THE DIAGNOSTIC ON THE VEHICLE WAS WELL AND THE OIL LIFE WAS THIRTY ONE PERCENT. THE CONTACT WAS ADVISED TO HAVE THE OIL CHANGED AFTER THE VEHICLE WAS TAKEN ON A LONG TRIP. THE CONTACT ATTEMPTED TO START THE VEHICLE AND NOTICED AN ABNORMAL KNOCKING NOISE COMING FROM THE ENGINE. THE CONTACT HAD THE VEHICLE TOWED TO THE LOCAL DEALER (BARRY'S AUTOMOTIVE INC LOCATED ON M 62 W, DOWAGIAC, MI, 49047) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THERE WERE NO OPEN RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
NHTSA ODI #10993372
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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