My daughter was traveling on the NJ Turnpike during a storm and the safety recall issue which we were alerted to failed and caused my daughter distress while traveling at 65 mph and put her in harm's ways. She was unable to make it home and was fortunate to not have an accident. WE RECEIVED A SAFETY RECALL LETTER IN APRIL 20…
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My daughter was traveling on the NJ Turnpike during a storm and the safety recall issue which we were alerted to failed and caused my daughter distress while traveling at 65 mph and put her in harm's ways. She was unable to make it home and was fortunate to not have an accident. WE RECEIVED A SAFETY RECALL LETTER IN APRIL 2022 REGARDING THE WINDSHIELD WIPER MODULES THAT COULD FAIL FOR OUR CHEVROLET EQUINOX 2014 VEHICLE. THE LETTER INFORMED US THAT THIS PART IF IT SHOULD FAIL COULD CAUSE A SEVERE ACCIDENT. THE PART WAS NOT AVAILABLE AND THE LETTER INFORMED US THAT WHEN IT BECAME AVAILABLE THEY WOULD CONTACT US. SEVERAL WEEKS LATER THE PART FAILED WHILE TRAVELING ON THE NJ TURNPIKE AT 65 MPH IN THE POURING RAIN. IT BECAME IMPOSSIBLE TO DRIVE THE CAR AND OUR DAUGHTER WAS UNABLE TO MAKE IT SAFELY HOME. WE CONTACTED CHEVROLET IN FREEHOLD REGARDING THE MATTER AND BROUGHT IT INTO THEIR DEALERSHIP FOR REPLACEMENT AND REPAIR OF THE PART AND WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE CAR WAS AT THE DEALERSHIP SEVERAL DAYS AS THEY DETERMINED HOW TO REMEDY THIS MATTER. THE CAR WAS UNSAFE. AFTER CONTACT WITH THE CUSTOMER SERVICE DEPARTMENT NOTED IN THE RECALL LETTER THEY WERE ABLE TO FIND A REPAIR SHOP LOCALLY THAT COULD DO THE REPAIR. WE WERE TOLD THAT WE WOULD HAVE TO PAY FOR THE PART AND SUBMIT A FORM ALONG WITH A RECEIPT OF THE COMPLETED WORK BACK TO GM CHEVROLET. WE FOLLOWED ALL INSTRUCTIONS AND SUBMITTED THE FORM VIA EMAIL ALONG WITH THE RECEIPT AND WE HAVE NOT BEEN REIMBURSED FOR THE PART. GM CHEVROLET IS NOW SAYING THAT UNTIL A RECALL PART IS AVAILABLE THEY WILL BE UNABLE TO REIMBURSE US. I SAVED ALL EMAILS FROM GM CUSTOMER SERVICE . WE WERE WITHOUT OUR VEHICLE FOR SEVERAL DAYS DUE TO THE FAILURE OF THIS PART. MY DAUGHTER WAS PUT IN HARM'S WAY AND GM HAS FAILED TO PROPERLY COMPENSATE AND REIMBURSE US FOR THE REPAIR, TRAUMA, TIME AND INCONVENIENCE. PLEASE ASSIST US IN RESOLVING THIS MATTER.
NHTSA ODI #11471516
Mileage unknown · Jun 12, 2022
Visibility/wiper
Windshield wipers do not work and have been recalled for 3 months. I have been waiting for a remedy since then to get them fixed with the dealership we have replaced wiper motor, wiper linkage, and wiper arms to try and solve the problem all of which have failed. The dealership is waiting for the update on this end. My car is du…
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Windshield wipers do not work and have been recalled for 3 months. I have been waiting for a remedy since then to get them fixed with the dealership we have replaced wiper motor, wiper linkage, and wiper arms to try and solve the problem all of which have failed. The dealership is waiting for the update on this end. My car is due for inspection by the end of June and they are unable to pass me until my wipers are working. Not only is this a huge safety hazard but a huge inconvenience consider I can’t drive my car when it rains and have gotten stuck places waiting on rain to stop or lighten up just to get home.
NHTSA ODI #11468871
107,000 miles · Jun 7, 2022
Visibility/wiper
The contact owns a 2014 Chevrolet Equinox. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the windshield wipers failed to operate as needed. The vehicle was taken to …
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The contact owns a 2014 Chevrolet Equinox. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the windshield wipers failed to operate as needed. The vehicle was taken to an independent mechanic who diagnosed that the windshield wiper module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 107,000. VIN tool confirms parts not available.
NHTSA ODI #11467943
80,000 miles · May 25, 2022
Visibility/wiperCrash
The contact owns a 2014 Chevrolet Equinox. The contact stated that while driving in the rain the windshield wipers became inoperable. The contact crashed into a tree. There were no reported injuries or fire. A police report was filed. The vehicle was towed to the independent mechanic. The contact received notification of NHTSA…
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The contact owns a 2014 Chevrolet Equinox. The contact stated that while driving in the rain the windshield wipers became inoperable. The contact crashed into a tree. There were no reported injuries or fire. A police report was filed. The vehicle was towed to the independent mechanic. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was/ made aware of the issue but no additional assistance was provided. The approximate failure mileage was 80,000. VIN tool confirms parts not available. The contact noted that the wipers failed two weeks before the recall notice was received.
NHTSA ODI #11466037
Mileage unknown · May 23, 2022
Visibility/wiper
On Sunday, May 15, 2022, my daughter was driving on the NJ Turnpike Northbound from Rutherford, NJ when it began to rain. She was traveling 65 mph when the windshield wiper on the driver side stopped working. She explained that it became hazardous to drive as cars were splashing water on the windshield and it was raining and she…
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On Sunday, May 15, 2022, my daughter was driving on the NJ Turnpike Northbound from Rutherford, NJ when it began to rain. She was traveling 65 mph when the windshield wiper on the driver side stopped working. She explained that it became hazardous to drive as cars were splashing water on the windshield and it was raining and she had to lean over to the passenger side window in order to see. SHE WAS UNABLE TO MAKE IT HOME. She got off at the next exit and thought the blade needed replacement. She took the car to a mechanic at Sunoco who tried 6 different wiper blades but it was not the blade but the motor which was faulty. The recall letter that was received in April 2022 details that the ball joint in the windshield wiper modules of these vehicles may experience high corrosion and wear that could result in the separation of one or more ball joints from their sockets during wiper operation.This could limit the driver's visibility and may increase the risk of a crash. The part had failed prior to a part becoming available. THANK GOD SHE WAS NOT INJURED. We have been unable to have this part repaired or replaced and we are without a safe vehicle. We had an appt. with Lester Glenn in Freehold, NJ on May 19, 2022 and Anthony has been the representative we have been in communication with regarding this repair. We have been told that the wiper module is not available at this time. What are we suppose to do with an unsafe vehicle? Communication with Chevrolet Customer Assistance Center has not remedied this situation. A loaner car was requested by Freehold Lester Glenn said he had none available. I have spent several hours on the phone without remedying this matter. It was suggested by Chevrolet Customer Assistance Center supervisor that I take the car to a third party to repair. The third party repair that we attempted to take the car too said they did not have the part and so we are now left without a safe vehicle to drive. The car is at the dealership. HELP
NHTSA ODI #11465835
48,000 miles · May 23, 2022
Visibility/wiper
The contact owns a 2014 Chevrolet Equinox. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that while driving 25 MPH, the driver’s side windshield wiper failed to operate without warning. The dealer had been notified …
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The contact owns a 2014 Chevrolet Equinox. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that while driving 25 MPH, the driver’s side windshield wiper failed to operate without warning. The dealer had been notified about the failure and scheduled an appointment to service the vehicle. The contact's husband took the vehicle to the dealer where they confirmed that parts were not yet available. The manufacturer had been notified of the failure and provided the same information as the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
NHTSA ODI #11465768
Mileage unknown · May 1, 2022
Visibility/wiper
Wipers stop working during rain storm. Transmission slips when you take off Electric seat backward and forward button stop working.
NHTSA ODI #11462901
Mileage unknown · Apr 1, 2022
Visibility/wiper
My wife was driving our 2014 Equinox on the highway at night in the rain, and the wipers just stopped working. The wiper motor would still whine, but the wipers were not moving. I found the larger arm that connects the wiper motor to the wipers had fallen off - both ends. I tried snapping it back in, but the plastic ball joints…
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My wife was driving our 2014 Equinox on the highway at night in the rain, and the wipers just stopped working. The wiper motor would still whine, but the wipers were not moving. I found the larger arm that connects the wiper motor to the wipers had fallen off - both ends. I tried snapping it back in, but the plastic ball joints were really loose. I checked for active recalls, and there wasn't one for our VIN, but there were for similar models, so I replaced the wiper transmission myself for $121.99 plus tax. The car has 64,000 miles. Now, 2 weeks later, there is a recall. The letter says "corrosion". There is no corrosion. The plastic socket just wore out (prematurely). Maybe bad type of plastic or the lube was too abrasive.
NHTSA ODI #11459283
Mileage unknown · Jan 18, 2022
Visibility/wiper
Wipers stopped working during a snowstorm. Had to pull over and leave the car and go back after the storm.
NHTSA ODI #11447851
Mileage unknown · Jan 17, 2022
Visibility/wiper
Issue started 31-Dec-21 left windshield wiper stopped working while driving. Took suv in for repair and was told they were unable to repair as the entire blade and motor would have to be replaced I was referred to the dealership; dealership would have to order the part and not open on weekends. A week later the wiper started wor…
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Issue started 31-Dec-21 left windshield wiper stopped working while driving. Took suv in for repair and was told they were unable to repair as the entire blade and motor would have to be replaced I was referred to the dealership; dealership would have to order the part and not open on weekends. A week later the wiper started working. January 16, 2022, Ive tried to not use the wipers but I got caught in a storm 1.5hrs away from home. I had no choice I put my wipers on the lowest setting with the delay and put on my flashers and just drove in the slow lane. The wipers stopped 30min into my drive and eventually popped off completely it is now resting on my side mirror. I eventually had to pull over and have the vehicle towed. It was just no way to drive in that condition.
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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