I HAVE A 2014 EQUINOX. OUR WIPER TRANSMISSION FAILED WHEN WE WERE DRIVING IN TOWN AT DUSK IN THE RAIN 2 DAYS AGO. I SEE THAT THIS WAS AN ISSUE WITH THE 2013 MODEL YEAR, AND THERE IS A RECALL TO ADDRESS IT. I AM SKEPTICAL THAT SUBSTANTIAL CHANGES WERE MADE, AND HOPE YOU WILL INVESTIGATE MY CONCERN TO SEE IF IT'S A WIDESPREAD PR…
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I HAVE A 2014 EQUINOX. OUR WIPER TRANSMISSION FAILED WHEN WE WERE DRIVING IN TOWN AT DUSK IN THE RAIN 2 DAYS AGO. I SEE THAT THIS WAS AN ISSUE WITH THE 2013 MODEL YEAR, AND THERE IS A RECALL TO ADDRESS IT. I AM SKEPTICAL THAT SUBSTANTIAL CHANGES WERE MADE, AND HOPE YOU WILL INVESTIGATE MY CONCERN TO SEE IF IT'S A WIDESPREAD PROBLEM. IT'S CLEARLY A SAFETY CONCERN, AND NOT AN INEXPENSIVE FIX. OF NOTE, ALTHOUGH I LIVE IN A COASTAL AREA SO THE SALT AIR CAN CAUSE PREMATURE CORROSION, I HAVE NEVER HAD THIS ISSUE WITH A PREVIOUS VEHICLE.
NHTSA ODI #11090435
66,775 miles · Apr 20, 2018
Visibility/wiper
MY WINDSHIELD WIPERS STOPPED WORKING WHILE DRIVING OUT OF TOWN. I COULD STILL HEAR THE WIPER MOTOR BUT THERE WAS NO MOVEMENT OF THE WIPERS THEMSELVES. LUCKILY, THIS OCCURRED AS I WAS PULLING INTO OUR HOTEL OTHERWISE IT WOULD HAVE BEEN AN EXTREMELY DANGEROUS SITUATION. THIS HAPPENED ON A SATURDAY NIGHT 4/14/18. MY WIFE AND I W…
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MY WINDSHIELD WIPERS STOPPED WORKING WHILE DRIVING OUT OF TOWN. I COULD STILL HEAR THE WIPER MOTOR BUT THERE WAS NO MOVEMENT OF THE WIPERS THEMSELVES. LUCKILY, THIS OCCURRED AS I WAS PULLING INTO OUR HOTEL OTHERWISE IT WOULD HAVE BEEN AN EXTREMELY DANGEROUS SITUATION. THIS HAPPENED ON A SATURDAY NIGHT 4/14/18. MY WIFE AND I WERE STRANDED IN TORONTO, ONTARIO FOR AN EXTRA DAY (WE LIVE IN MICHIGAN) SINCE A DEALERSHIP WASN'T OPEN. ON MONDAY (4/16/18) WE WENT TO EASTSIDE CHEVROLET IN MARKHAM, ONTARIO. THEY INDICATED THAT THE PROBLEM WAS INTERNAL FAILURE OF WIPER TRANSMISSION. THEY REPLACED THE WIPER TRANSMISSION AND I HAD TO PAY $560.99 (CANADIAN), APPROXIMATELY $447 US DOLLARS. I UNDERSTAND THAT THERE IS A SAFETY RECALL FOR THE 2013 EQUINOX BUT NOT FOR 2014. HOWEVER, THE RECALL FOR CANADA GOES THRU 2017. THE RATIONALE FOR THE EXTENDED CANADIAN RECALL APPEARS TO BE DUE TO THE CLIMATE YET THE CLIMATE IN MICHIGAN IS VERY SIMILAR TO ONTARIO, CANADA.
NHTSA ODI #11089154
136,000 miles · Mar 2, 2018
Electrical SystemVisibility/wiper
WAS DRIVING HOME FROM WORK IN A TERRIBLE RAIN STORM AND THE WIPERS JUST QUIT WORKING WHILE I WAS DRIVING HOME FROM WORK. THIS HAPPENED LESS THAN A BLOCK FROM PULLING OUT OF THE DRIVEWAY FROM THE WORK PARKING LOT. VERY SCARY INCIDENT. HAD TO REPLACE THE ENTIRE MOTOR FOR THE WINDSHIELD. IT APPEARS THAT THE 2013 MODELS HAD A REC…
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WAS DRIVING HOME FROM WORK IN A TERRIBLE RAIN STORM AND THE WIPERS JUST QUIT WORKING WHILE I WAS DRIVING HOME FROM WORK. THIS HAPPENED LESS THAN A BLOCK FROM PULLING OUT OF THE DRIVEWAY FROM THE WORK PARKING LOT. VERY SCARY INCIDENT. HAD TO REPLACE THE ENTIRE MOTOR FOR THE WINDSHIELD. IT APPEARS THAT THE 2013 MODELS HAD A RECALL; WHEREAS, THE 2014 MODELS HAVE NOT HAD A RECALL. THE 2014 MODELS USE THE SAME PARTS AS THE 2013 MODELS. NOT SURE WHY THERE IS NO RECALL ON THE 2014 MODEL. COST TO REPLACE WAS ~$400+.
NHTSA ODI #11075803
74,000 miles · Nov 20, 2017
Visibility/wiper
I WAS DRIVING DOWN A HIGHWAY IN THE POURING RAIN. ALL OF A SUDDEN MY WIPERS STOPPED WORKING AND PUT ME IN A VERY BAD SITUATION. LUCKILY I WAS ABLE TO GET OFF THE ROAD AND INTO A PARKING LOT. I BEGAN CHECKING THE FUSES TO SEE IF IT WAS THAT. AFTER CONFIRMING THEY WERE FINE, I BEGAN LOOKING UP THE ISSUE ONLINE. I HAVE FOUND TH…
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I WAS DRIVING DOWN A HIGHWAY IN THE POURING RAIN. ALL OF A SUDDEN MY WIPERS STOPPED WORKING AND PUT ME IN A VERY BAD SITUATION. LUCKILY I WAS ABLE TO GET OFF THE ROAD AND INTO A PARKING LOT. I BEGAN CHECKING THE FUSES TO SEE IF IT WAS THAT. AFTER CONFIRMING THEY WERE FINE, I BEGAN LOOKING UP THE ISSUE ONLINE. I HAVE FOUND THAT THERE WAS A RECALL FOR THE 2013 MODEL FOR THE WIPER TRANSMISSION. I ALSO FOUND THAT SEVERAL PEOPLE HAVE HAD THE SAME ISSUE WITH THE 2014 MODEL. SURE ENOUGH, WHEN I GOT THE CAR TO THE SHOP, THEY CONFIRMED THE ISSUE. $240 DOLLARS TO FIX THE ISSUE THAT SEVERAL OTHER OWNERS HAVE HAD. I FEEL THIS ISSUE NEEDS TO BE LOOKED INTO BEFORE SOMEBODY GETS HURT.
NHTSA ODI #11047598
Mileage unknown · Oct 21, 2017
Visibility/wiper
ON10/09/2017 AS I WAS DRIVING ON ROUTE 3 HEADING TO CAPE GIRARDEAU MISSOURI ON A VERY RAINING DAY WELL MY WIPERS IN THE FRONT BROKE AND I WAS UNABLE TO CONTINUE TO DRIVE SO I HAD TO HURRY UP AND AND PULL OFF THE ROAD. SO I HAD TO REPLACE WIPERS BUSHING. THAT WAS A VERY DANGEROUS EXPERIENCE FOR ME AND THE DEALERSHIP STATED THE RE…
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ON10/09/2017 AS I WAS DRIVING ON ROUTE 3 HEADING TO CAPE GIRARDEAU MISSOURI ON A VERY RAINING DAY WELL MY WIPERS IN THE FRONT BROKE AND I WAS UNABLE TO CONTINUE TO DRIVE SO I HAD TO HURRY UP AND AND PULL OFF THE ROAD. SO I HAD TO REPLACE WIPERS BUSHING. THAT WAS A VERY DANGEROUS EXPERIENCE FOR ME AND THE DEALERSHIP STATED THE RECALL ON THEM STOPPED ON THE 2013'S
NHTSA ODI #11035407
86,000 miles · Sep 15, 2017
Visibility/wiper
BALL JOINTS ON THE WIPER MECHANISM CORRODED AND BROKE, MAKING THE WIPERS INOPERABLE DURING A MONSOON ON THE INTERSTATE TRAVELING AT 70 MILES AN HOUR WHICH WAS VERY DANGEROUS AT NIGHT. BUT THE GM CORPORATION WILL NOT RECALL IT BUT THEY RECALLED 3680000 EQUINOXES WITH THE EXACT SAME PROBLEM FROM THE YEAR BEFORE. BUT NOT MINE THAN…
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BALL JOINTS ON THE WIPER MECHANISM CORRODED AND BROKE, MAKING THE WIPERS INOPERABLE DURING A MONSOON ON THE INTERSTATE TRAVELING AT 70 MILES AN HOUR WHICH WAS VERY DANGEROUS AT NIGHT. BUT THE GM CORPORATION WILL NOT RECALL IT BUT THEY RECALLED 3680000 EQUINOXES WITH THE EXACT SAME PROBLEM FROM THE YEAR BEFORE. BUT NOT MINE THANKS GM FOR NOTHING!! I WONDER IF FORD OR DODGE WILL BACK UP THIER PRODUCT ???
NHTSA ODI #11023716
65,000 miles · Aug 21, 2017
Visibility/wiper
WINDSHIELD WIPERS STOPPED WORKING ON 3 YEAR OLD CAR IN THE MIDDLE OF A TERRIBLE DOWN POUR DURING RUSH HOUR TRAFFIC WHILE IN MOTION. ABILITY TO SEE WAS IMMEDIATELY IMPOSSIBLE AND AN EXTREMELY UNSAFE MOVE TO THE SHOULDER OF 3 WAY TRAFFIC TOOK PLACE. A NEW WINDSHIELD WIPER MOTOR AND TRANSMISSION KIT WAS REQUIRED. A QUICK GOOGLE …
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WINDSHIELD WIPERS STOPPED WORKING ON 3 YEAR OLD CAR IN THE MIDDLE OF A TERRIBLE DOWN POUR DURING RUSH HOUR TRAFFIC WHILE IN MOTION. ABILITY TO SEE WAS IMMEDIATELY IMPOSSIBLE AND AN EXTREMELY UNSAFE MOVE TO THE SHOULDER OF 3 WAY TRAFFIC TOOK PLACE. A NEW WINDSHIELD WIPER MOTOR AND TRANSMISSION KIT WAS REQUIRED. A QUICK GOOGLE SEARCH INDICATES THIS IS AN ONGOING PROBLEM WITH THE 2014 EQUINOX.
NHTSA ODI #11018692
60,000 miles · Aug 21, 2017
Visibility/wiper
PURCHASED OUR 2014 CHEVY EQUINOX IN OCTOBER 2013. IN NOVEMBER 2016 WHILE MY TEENAGE DAUGHTER WAS DRIVING DURING A RAIN STORM THE FRONT WINDSHIELD WIPERS STOPPED WORKING. SHE HAD TO QUICKLY PULL OVER TO THE SIDE OF THE ROAD SINCE SHE HAD NO VISIBILITY AT THE TIME. SHE SAT IN THE CAR IN A DANGEROUS SPOT UNTIL I COULD GET THERE AND…
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PURCHASED OUR 2014 CHEVY EQUINOX IN OCTOBER 2013. IN NOVEMBER 2016 WHILE MY TEENAGE DAUGHTER WAS DRIVING DURING A RAIN STORM THE FRONT WINDSHIELD WIPERS STOPPED WORKING. SHE HAD TO QUICKLY PULL OVER TO THE SIDE OF THE ROAD SINCE SHE HAD NO VISIBILITY AT THE TIME. SHE SAT IN THE CAR IN A DANGEROUS SPOT UNTIL I COULD GET THERE AND DRIVE HER HOME. WE LEFT THE CAR UNTIL IT STOPPED RAINING AND THEN WENT BACK TO GET THE CAR. I UNDERSTAND THAT THIS IS A KNOWN ISSUE WITH THE CHEVY EQUINOX 2013 MODEL. I TOOK MY CAR TO THE DEALERSHIP WHERE I BOUGHT IT AND THEY SAID THE WIPER TRANSMISSION HAD FAILED DUE TO CORROSION. THEY REPLACED THE PART FOR ME AT A COST OF $473 DOLLARS.
NHTSA ODI #11018680
79,662 miles · Jul 7, 2017
Visibility/wiper
WIPERS FAILED AS IN THE 2013 EQUINOX'S RECALL. I WAS TRAVELING IN TRAFFIC ON US 85 SOUTH IN HEAVY RAINFALL. ONLY BY SLOWING DOWN AND CAREFULLY MOVING TO THE RIGHT HAND LANE WHERE I COULD SEE THE WHITE LINE, WAS I ABLE TO KEEP CONTROL AND NOT BE IN AN ACCIDENT. HAD I NOT BEEN AN EXPERIENCED DRIVER, IT COULD HAVE BEEN A MULTI…
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WIPERS FAILED AS IN THE 2013 EQUINOX'S RECALL. I WAS TRAVELING IN TRAFFIC ON US 85 SOUTH IN HEAVY RAINFALL. ONLY BY SLOWING DOWN AND CAREFULLY MOVING TO THE RIGHT HAND LANE WHERE I COULD SEE THE WHITE LINE, WAS I ABLE TO KEEP CONTROL AND NOT BE IN AN ACCIDENT. HAD I NOT BEEN AN EXPERIENCED DRIVER, IT COULD HAVE BEEN A MULTI CAR INCIDENT.
NHTSA ODI #11003655
38,000 miles · Jun 30, 2017
Visibility/wiper
THE WIPERS FAILED, STOPPED WIPING IN THE MIDDLE OF A HEAVY RAIN STORM WHILE DRIVING ON THE EXPRESSWAY. THANKFULLY ABLE TO SLOW DOWN ENOUGH TO PULL OFF TO THE SIDE, VERY SCARY! CALLED DEALER AND WAS INFORMED THAT MY WARRANTY EXPIRED IN JANUARY OF 2017. IN RESEARCHING THE REPAIR I DISCOVERED THAT EQUINOX 2013 AND I THINK OTHER…
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THE WIPERS FAILED, STOPPED WIPING IN THE MIDDLE OF A HEAVY RAIN STORM WHILE DRIVING ON THE EXPRESSWAY. THANKFULLY ABLE TO SLOW DOWN ENOUGH TO PULL OFF TO THE SIDE, VERY SCARY! CALLED DEALER AND WAS INFORMED THAT MY WARRANTY EXPIRED IN JANUARY OF 2017. IN RESEARCHING THE REPAIR I DISCOVERED THAT EQUINOX 2013 AND I THINK OTHER YEARS HAD A RECALL FOR THE EXACT FAILURE ON MY VEHICLE. THE REPAIR MECHANIC CALL GM VERIFIED THE RECALL ON 2013'S, THE FAILURE ON MY VEHICLE 2014 AND GM UNWILLINGNESS TO PAY FOR THIS VEHICLE REPAIR. THE UNBELIEVABLE IRONY OF THIS SAFETY ISSUE IS THAT WHEN THE REPAIR PART ARRIVED IT CLEARLY STATED "RECALL" ON THE LABEL. IT WAS LIKE GIVING ME THE MIDDLE FINGER ALONG WITH THE BILL. GM SHOULD ADD 2014 AND ANY OTHER VEHICLES USING THIS COMPONENT TO THEIR WIPER RECALL DUE TO SAFETY CONCERNS BEFORE SOMEONE GETS SERIOUSLY INJURED.
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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