IllustrationMY 14 EQUINOX ATTEMPTED TO START ON IT'S OWN WHILE VEHICLE OFF BUT KEY IN IGNITION. I WAS WAITING FOR A FRIEND TO COME OUT OF STORE VEHICLE WAS OFF AND STATIONARY. SOLENOIDS ND MODULES KEEP NEEDING REPLACED
2014 Chevrolet Equinox
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2014 Chevrolet Equinox do not stand out strongly from the model-year median of 382.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all Equinox years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
350–25K
5225–50K
7450–75K
9975–100K
96100–150K
16150K+
372 reports with mileage · 174 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 217 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Visibility/wiper. Review the 167 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 45 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
23 crash reports4 fire reports9 injury reports
Engine complaints
217 reportsHIGH OIL CONSUMPTION AND TIMING CHAIN. PUTTING IN 1-2 QUARTS AN OIL EACH WEEK TO OIL BURNING. WHICH LED TO THE TIMING CHAIN NEEDING TO BE REPLACED. THE TIMING CHAIN NEEDED REPLACED A SECOND TIME WHEN THE TIMING CHAIN WENT OUT AGAIN DUE TO THE HIGH OIL CONSUMPTION. EACH TIME THIS HAS HAPPENED WE HAVE BEEN IN MOTION BOTH IN TOWN A…
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HIGH OIL CONSUMPTION AND TIMING CHAIN. PUTTING IN 1-2 QUARTS AN OIL EACH WEEK TO OIL BURNING. WHICH LED TO THE TIMING CHAIN NEEDING TO BE REPLACED. THE TIMING CHAIN NEEDED REPLACED A SECOND TIME WHEN THE TIMING CHAIN WENT OUT AGAIN DUE TO THE HIGH OIL CONSUMPTION. EACH TIME THIS HAS HAPPENED WE HAVE BEEN IN MOTION BOTH IN TOWN AND ON THE HIGHWAY.
WINDSHIELD WIPERS FAILED TWICE IN THE LAST SIX MONTHS, MOST RECENT REPAIR WAS JUNE 20, 2020, BOTH DURING A RAIN EVENT. REPLACED PLASTIC BALL JOINTS TWICE, FAILED TODAY JULY 8, 2020. SECOND COMPLAINT, EXCESSIVE OIL CONSUMPTION, 3 QUARTS LOW AND NEVER SET A CHECK ENGINE LIGHT, THIS HAS HAPPENED 3 TIMES, VEHICLE HAS 98K MILES
THE FIRST YEAR I OWNED THIS VEHICLE, THE OIL CONSUMPTION WAS NORMAL. AFTER THE FIRST YEAR, IT WENT THROUGH OIL LIKE CRAZY. I GET OIL CHANGES EVERY 3,000 MILES, AND IT WAS NEAR DRY WHEN I WOULD BRING IT BACK IN. MY MECHANIC BEGAN TELLING ME TO STOP IN AFTER ABOUT 1000-1500 MILES TO GET IT TOPPED OFF. WHICH WAS DONE, BUT THEN I BE…
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THE FIRST YEAR I OWNED THIS VEHICLE, THE OIL CONSUMPTION WAS NORMAL. AFTER THE FIRST YEAR, IT WENT THROUGH OIL LIKE CRAZY. I GET OIL CHANGES EVERY 3,000 MILES, AND IT WAS NEAR DRY WHEN I WOULD BRING IT BACK IN. MY MECHANIC BEGAN TELLING ME TO STOP IN AFTER ABOUT 1000-1500 MILES TO GET IT TOPPED OFF. WHICH WAS DONE, BUT THEN I BEGAN HAVING CHUGGING HAPPEN. I WAS TOLD THIS HAPPENED BECAUSE OF THE ENGINE'S OIL CONSUMPTION AND WOULD CONTINUE TO GET WORSE. IT DEFINITELY GOT WORSE UNTIL THE MOTOR DIED. NOW I HAVE TO REBUILD A MOTOR OR SCRAP THE CAR. THE ENGINE RECALL SHOULD HAVE INCLUDED MY CAR.
BOUGHT THE CAR IN DEC 2018. JUST GOT THE OIL CHANGED AND MECHANIC SAID THE SEALS WERE LEAKING REALLY BAD. OIL WAS ALL UNDERNEATH MY CAR. ALSO MY DRIVERS SIDE BRAKE LIGHT KEPT GOING OUT AND MELTING THE WIRING. THEN MY POWER SEATS STOPPED WORKING. BOTTOM LINE IS I WAS DRIVING DOWN THE INTERSTATE WITH MY GRANDKIDS AND MY AIR WENT O…
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BOUGHT THE CAR IN DEC 2018. JUST GOT THE OIL CHANGED AND MECHANIC SAID THE SEALS WERE LEAKING REALLY BAD. OIL WAS ALL UNDERNEATH MY CAR. ALSO MY DRIVERS SIDE BRAKE LIGHT KEPT GOING OUT AND MELTING THE WIRING. THEN MY POWER SEATS STOPPED WORKING. BOTTOM LINE IS I WAS DRIVING DOWN THE INTERSTATE WITH MY GRANDKIDS AND MY AIR WENT OUT BATTERY LIGHT CAME ON AND ALL OTHER LIGHTS ABS, ETC. I COULD HARDLY STEER THE CAR OFF THE ROAD.
MY VEHICLE IS LEAKING OIL, ALL OVER THE TOP OF THE ENGINE AND LARGE OIL SPOTS BELOW.. I HAVE BEEN UNABLE TO DRIVE MY CAR FOR FEAR WE WILL BLOW THE REAR MAIN OIL SEAL. THE ISSUE IS THOUGHT TO BE THE PCV VALVE. I LOOKED UP MY COMPLAINT THAT I WAS HAVING ON THE INTERNET AND CAME ACROSS SIMILAR COMPLAINTS FROM NUMEROUS (A HECK O…
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MY VEHICLE IS LEAKING OIL, ALL OVER THE TOP OF THE ENGINE AND LARGE OIL SPOTS BELOW.. I HAVE BEEN UNABLE TO DRIVE MY CAR FOR FEAR WE WILL BLOW THE REAR MAIN OIL SEAL. THE ISSUE IS THOUGHT TO BE THE PCV VALVE. I LOOKED UP MY COMPLAINT THAT I WAS HAVING ON THE INTERNET AND CAME ACROSS SIMILAR COMPLAINTS FROM NUMEROUS (A HECK OF A LOT) OF PEOPLE AND FOUND GM BULLETIN NUMBER 14882 THAT SPECIFIES THE SAME COMPLAINT THAT I HAD. I BROUGHT THIS UP TO THE MANUFACTURING COMPANY AND THEY EXPLAIN TO ME THAT THIS BULLETIN IS VIN SPECIFIC AND IT WOULD NOT BE COVERED. CAN NOT UNDERSTAND WHY NOT WHEN IT'S THE SAME ENGINE, YEAR.. ETC. ALL THE OTHER PEOPLE (WHO I HAVE READ COMPLAINTS ONLINE ABOUT IT) WHO HAVE THE SAME ISSUE ARE BEING TOLD THE SAME THING....VIN NOT COVERED. IF ALL THESE VEHICLES ARE HAVING THE SAME ISSUE WHY ARE THEY SAYING NOT COVERED? I GUESS I WILL HAVE TO DO WHAT THE OTHERS DID AND FILE A COMPLAINT WITH THE BBB. I CAN NOT UPLOAD A PHOTO, MY VEHICLE STILL SITS AT THE GM REPAIR SHOP. *TR
MY CAR RUNS ROUGH AND SHUTS OFF WHEN SLOWING DOWN OR STOPPING AT STOP SIGNS AND RED LIGHTS. MY CAR HAS 112,000 MILES AND WARRANTY RAN OUT AT 100,000. CHECK ENGINE LIGHT CODE IS P0010. THIS SEEMS TO BE A VERY BIG PROBLEM FOR THE EQUINOX AND THERE ARE NO RECALLS. THE OLDER MODELS HAVE RECALLS FOR THE SAME ISSUE. I FEEL THIS IS A…
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MY CAR RUNS ROUGH AND SHUTS OFF WHEN SLOWING DOWN OR STOPPING AT STOP SIGNS AND RED LIGHTS. MY CAR HAS 112,000 MILES AND WARRANTY RAN OUT AT 100,000. CHECK ENGINE LIGHT CODE IS P0010. THIS SEEMS TO BE A VERY BIG PROBLEM FOR THE EQUINOX AND THERE ARE NO RECALLS. THE OLDER MODELS HAVE RECALLS FOR THE SAME ISSUE. I FEEL THIS IS A VERY DANGEROUS ISSUE THAT CHEVERLET SHOULD TAKE RESPONSIBILITY FOR.
IN MY 2014 CHEVROLET EQUINOX, NOONTIME, SUNDAY, SITTING AT RED LIGHT POINTED WEST, THREE LANE ROAD, WAITING TO CROSS 7 LANE ROAD, GOT THE GREEN LIGHT, PROCEEDED FORWARD UP TO MAYBE 10MPH AND GOT TO ABOUT 2ND LANE OF 7 TO CROSS INTERSECTION, THEN WHAM, I AM HIT IN THE INTERSECTION, LEFT SIDE JUST IN FRONT OF FRONT WHEEL, BY CAR T…
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IN MY 2014 CHEVROLET EQUINOX, NOONTIME, SUNDAY, SITTING AT RED LIGHT POINTED WEST, THREE LANE ROAD, WAITING TO CROSS 7 LANE ROAD, GOT THE GREEN LIGHT, PROCEEDED FORWARD UP TO MAYBE 10MPH AND GOT TO ABOUT 2ND LANE OF 7 TO CROSS INTERSECTION, THEN WHAM, I AM HIT IN THE INTERSECTION, LEFT SIDE JUST IN FRONT OF FRONT WHEEL, BY CAR THAT RAN RED LIGHT AT FULL SPEED GOING NORTH, BASICALLY TOOK FRONT OF MY CAR OFF, SPUN ME 1 3/4 TIMES TO NOW FACE SOUTH, THE AIR BAGS DID NOT DEPLOY, MY BODY LEFT SIDE HEAD, SHOULDER AND HIP HIT THE LEFT SIDE INTERIOR EVEN THOUGH MY SEAT BEAT WAS ON (WAS DAZED AND HAD HELP GETTING BELT OFF) AND RECEIVED CONCUSSION, NECK INJURY, HEARING DIFFICULTY, ACCELERATED MEMORY LOSS ISSUES, DAMAGED SHOULDER, HIP TROUBLES, BOUTS OF UNEXPLAINED OUTBURSTS FROM LITTLE ANXIETY STIMULUS, HEIGHTENED STARTLE RESPONSE, NIGHTMARES, AND SEVERE TROUBLE CONTROLLING ANXIETY THAT WERE ALL NOT PRESENT PRIOR TO THE CRASH. THE CAR WAS TOTALED IMMEDIATELY BY THE INSURANCE COMPANY, AND EVEN THOUGH WITNESSES SAW THAT I HAD THE GREEN AND THAT THE CAR THAT HIT ME AT A 90 DEGREE AND ESTIMATED TO BE DOING 35-50MPH WHILE RUNNING THE RED LIGHT, THE ATTORNEY WAS UNABLE TO BLOCK THE QUICK DISAPPEAR OF THE VEHICLE AND THE POLICE INVESTIGATORS CRASH SITE NOTES AND REPORT WAS VERY INCOMPLETE AND WRONGLY DOCUMENTED THE ACCIDENT. MY CONCERN IS THAT I HAVE LINGERING PAINS, HIP TROUBLE, STILL LOW PAIN LEFT SIDE HEAD, NECK TENSIONS, NEW MEMORY ISSUES, SEVERE ANXIETY ATTACKS THAT CAUSE OVER 220 BP AND PANIC BREATHING ISSUES, AND NEW STRUGGLES WITH MOBILITY I DID NOT HAVE BEFORE THE CRASH, AND THAT WITH HORRIFIC IMPACT THAT SPUN ME NEARLY 2 TIMES AROUND, TOOK THE FRONT OF CAR, DECLARED TOTAL LOSS -- WHY DID NONE OF AIR BAGS GO OFF IN THIS 2014 CHEVROLET EQUINOX THIS ACCIDENT CRASH JUNE 24, 2018 ??? ATTACHED 5 PICS MY VEHICLE NEXT DAY +CRASH SKETCH +FLORIDA DHSMV CRASH REPORT ME&MY CAR. J.F.A. *TR
MY 2014 EQUINOX USES 1.5 TO 2.0 OTS. OF OIL EVERY 1500 - 2000 MILES. THE ENGINE OIL SENSOR DOES NOT INDICATE ANY PROBLEMS OR LOW OIL CAPICATY. MY 2014 EQUINOX MAKES A LOUD ROARING NOISE FROM THE REAR END ON BOTH SIDES AND NOW WILL START TO SHAKE SOMETIMES WHEN DRIVING, WHEN I APPLY THE BRAKES IT MAKES A BUMPING SOUND
THE VEHICLE BURNS OIL AT A VERY FAST PACE, THE VEHICLE ALSO GOES INTO POWER REDUCED MORNING WITH A VEHICLE CAN ONLY GO TO 20 MPH, WHEN CUTTING THE VEHICLE OFF IT HESITATES TO TURN OFF AND SHAKES WANTS THE ENGINE FULLY SHUT DOWN.
Official recalls
122V165000 · Visibility:windshield Wiper/washer:motor
Mar 17, 2022
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.