Illustration2014 MODEL YEAR CHEVY EQUINOX. MY CAR WAS PRODUCED IN 9-2013, AND HAS HAD CONTINUOUS HIGH OIL CONSUMPTION SINCE PURCHASE. EVERY FEW WEEKS IT IS MAKING A LOUD NOISE AFTER START UP, AND I AM HAVING TO ADD OIL (3 QTS YESTERDAY OF THE 5W-30 DEXRON OIL AS LISTED ON THE CAP).
2014 Chevrolet Equinox
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2014 Chevrolet Equinox do not stand out strongly from the model-year median of 382.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all Equinox years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
350–25K
5225–50K
7450–75K
9975–100K
96100–150K
16150K+
372 reports with mileage · 174 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 217 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Visibility/wiper. Review the 167 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 45 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
23 crash reports4 fire reports9 injury reports
Engine complaints
217 reportsI WON A 2014 CHEVY EQUINOX AND I STARTED TO SMELL EXHAUST BUT MY CAR PASSED EMISSIONS. FOUND OUT LATER THIS ENGINE IS KNOWN FOR CRACKING IN THE EXHAUST MANIFOLD. NOW MY VEHICLES ENGINE IS REALLY LOUD, THE SMELL OF EXHAUST IS REALLY BAD WHEN IDLING AND DRIVING, ALSO NOW MY KIDS AND MYSELF ARE HAVE BREATHING PROBLEMS. I WOULD L…
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I WON A 2014 CHEVY EQUINOX AND I STARTED TO SMELL EXHAUST BUT MY CAR PASSED EMISSIONS. FOUND OUT LATER THIS ENGINE IS KNOWN FOR CRACKING IN THE EXHAUST MANIFOLD. NOW MY VEHICLES ENGINE IS REALLY LOUD, THE SMELL OF EXHAUST IS REALLY BAD WHEN IDLING AND DRIVING, ALSO NOW MY KIDS AND MYSELF ARE HAVE BREATHING PROBLEMS. I WOULD LIKE TO GET THIS FIXED AS SOON AS POSSIBLE FOR MY FAMILIES SAFETY.
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE CONTACT NOTICED A TRAIL OF OIL IN HER REARVIEW MIRROR. ADDITIONALLY, THERE WAS OIL ON THE DRIVEWAY PAVEMENT OF HER RESIDENCE. NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO SHAKOPEE CHEVROLET INC (1206 1ST AVE E, SHAKOPEE…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE CONTACT NOTICED A TRAIL OF OIL IN HER REARVIEW MIRROR. ADDITIONALLY, THERE WAS OIL ON THE DRIVEWAY PAVEMENT OF HER RESIDENCE. NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO SHAKOPEE CHEVROLET INC (1206 1ST AVE E, SHAKOPEE, MN 55379, (952) 955-6285) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PCV MANIFOLD FAILED AND NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT MENTIONED MANUFACTURER COMMUNICATION NUMBER: 14882 (ENGINE) AS A POSSIBLE SOLUTION TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING UP HILL AT 55 MPH, THERE WAS A LOAD HUMMING SOUND AND THERE WAS ALSO A HESITATION IN THE VEHICLE ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER WEST-HERR CHEVROLET OF ORCHARD PARK (3575 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (716) 662-977…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING UP HILL AT 55 MPH, THERE WAS A LOAD HUMMING SOUND AND THERE WAS ALSO A HESITATION IN THE VEHICLE ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER WEST-HERR CHEVROLET OF ORCHARD PARK (3575 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (716) 662-9775) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE DEALER ESCALATED THE CASE TO THE MANUFACTURER WHO HAD THE CASE SENT TO A SENIOR REPRESENTATIVE. THE CONTACT ALSO SENT A VIDEO OF THE FAILURE TO THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER SUGGESTED THAT THE TECHNICIAN AND SERVICE MANAGER PERFORM A ROAD TEST TO TRY TO DUPLICATE THE ISSUE. THE DEALER REFUSED TO COOPERATE AND THE MANUFACTURER CLOSED OUT THE CASE. THE FAILURE MILEAGE WAS 30,000.
GM HAD A LAWSUIT FILED AGAINST THEM FOR THE 2010 - 2013 CHEVY EQUINOX FOR EXCESSIVELY BURNING OIL IN 2.4 ENGINE. THIS IS STILL A PROBLEM WITH EQUINOX. I HAVE CALLED CUSTOMER SERVICE AT GM AND ALL THEY DID WAS REFER ME TO THE DEALER WHICH I DO NOT HAVE A PROBLEM WITH. I TOOK MY CAR IN FOR THE REGULAR OIL CHANGE ON 11/6/20 - MI…
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GM HAD A LAWSUIT FILED AGAINST THEM FOR THE 2010 - 2013 CHEVY EQUINOX FOR EXCESSIVELY BURNING OIL IN 2.4 ENGINE. THIS IS STILL A PROBLEM WITH EQUINOX. I HAVE CALLED CUSTOMER SERVICE AT GM AND ALL THEY DID WAS REFER ME TO THE DEALER WHICH I DO NOT HAVE A PROBLEM WITH. I TOOK MY CAR IN FOR THE REGULAR OIL CHANGE ON 11/6/20 - MILAGE ON VEHICLE IS 111144. I REPORTED HEARING A RATTLE SOUND. IT WAS DETERMINE THAT THE TIMING CHAINS WERE LOOSE AND THE TENSIONER FOR THE CHAIN IS MAXED OUT. THEY CHECKED THE OIL LEVEL AND FOUND THERE IS NO OIL ON THE STICK. FILLED WITH 3 QUARTS OF OIL BEFORE OIL WOULD SHOW ON THE STICK. THEY DETERMINED ENGINE IS EXCESSIVELY BURNING OIL AND WILL NEED THE PISTON RINGS AND ENGINE CHAINS REPLACED TO ADDRESS THE PROBLEM. I HAVE BEEN CHECKING THE OIL LEVELS WEEKLY. I JUST WENT ON VACATION AND OIL LEVEL WAS FINE WHEN WE LEFT. BEFORE RETURNING HOME, I HAD TO PUT A QUART OF OIL IN THE CAR -- THIS IS ONLY AFTER DRIVING 1441 FROM THE LAST OIL CHANGE. ALSO, SINCE I BOUGHT THE CAR USED, THERE HAS BEEN A RATTLE ON START UP. I PREVIOUSLY LOCATED A TECHNICAL SERVICE BULLETIN THAT STATED IT WAS BECAUSE OF THE GASKET AROUND THE OIL PAN UNTIL THE OIL STARTS FLOWING. THE OTHER THING THAT I HAVE FOUND IS WHEN I AM STOPPED, THE CAR WILL ACT THAT IT IS GOING TO ACCELERATE SO I MUST GO INTO NEUTRAL UNTIL IT IS TIME TO DRIVE AGAIN.
THE MOTOR IS CONSUMING A LOT OF OIL AND IT'S NOT GIVING A WARNING WHEN OIL IS LOW
I HAVE A 2.4 LT ECOTEC ENGINE. MY CAR IS EXPERIENCING OIL CONSUMPTION ISSUE. EVERY WEEK TO TWO WEEKS OIL IS ALMOST COMPLETELY GONE FROM ENGINE. OIL LIGHT DOES NOT COME ON. O LY WARNING SIGN THERE IS AN ISSUE IS THE CAR STARTS KNOCK AND HESITATING THIS USUALLY HAPPENS ON START UP AND WHEN IN IDLE. I JUST BOUGHT THIS CAR AND NOW F…
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I HAVE A 2.4 LT ECOTEC ENGINE. MY CAR IS EXPERIENCING OIL CONSUMPTION ISSUE. EVERY WEEK TO TWO WEEKS OIL IS ALMOST COMPLETELY GONE FROM ENGINE. OIL LIGHT DOES NOT COME ON. O LY WARNING SIGN THERE IS AN ISSUE IS THE CAR STARTS KNOCK AND HESITATING THIS USUALLY HAPPENS ON START UP AND WHEN IN IDLE. I JUST BOUGHT THIS CAR AND NOW FOUND THIS IS A LAWSUIT REGARDING THESE ENGINES THAT DOES NOT INCLUDE MY YEAR BUT I AM HAVING THE EXACT SAME ISSUES.
FRONT CRANKSHAFT SEAL HAS A LEAK THAT SPRAYS ONTO SERPENTINE BELT CAUSING BELT FAILURE AND MAJOR OIL LEAK. THE SEAL HAS BEEN REPLACED AND THE PROBLEM IS OCCURRING AGAIN. I HAVE GONE THROUGH 5 BELTS IN LESS THAN A YEAR AND TOO MUCH OIL TO TRACK. ALSO UNKNOWN AIRBAG AND STABILITRAC WARNING LIGHTS ARE ON AND CAUSE CANNOT BE IDENTIF…
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FRONT CRANKSHAFT SEAL HAS A LEAK THAT SPRAYS ONTO SERPENTINE BELT CAUSING BELT FAILURE AND MAJOR OIL LEAK. THE SEAL HAS BEEN REPLACED AND THE PROBLEM IS OCCURRING AGAIN. I HAVE GONE THROUGH 5 BELTS IN LESS THAN A YEAR AND TOO MUCH OIL TO TRACK. ALSO UNKNOWN AIRBAG AND STABILITRAC WARNING LIGHTS ARE ON AND CAUSE CANNOT BE IDENTIFIED.
GOES THROUGH OIL LIKE NO TOMORROW. I JUST GOT AN OIL CHANGE LAST MONTH. IT'S AT 73% OIL LIFE AND MY ENGINE IS STARTING TO MAKE NOISE FROM NO OIL. I AM COMPLETELY OUT OF OIL. MY ENGINE IS LOUD WHEN YOU TURN IT ON AND YOU CAN HEAR THE GEARS HITTING EACH OTHER FROM NO OIL. I FEEL LIKE ONE OF THESE DAYS I'LL TURN ON MY CAR AND MY EN…
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GOES THROUGH OIL LIKE NO TOMORROW. I JUST GOT AN OIL CHANGE LAST MONTH. IT'S AT 73% OIL LIFE AND MY ENGINE IS STARTING TO MAKE NOISE FROM NO OIL. I AM COMPLETELY OUT OF OIL. MY ENGINE IS LOUD WHEN YOU TURN IT ON AND YOU CAN HEAR THE GEARS HITTING EACH OTHER FROM NO OIL. I FEEL LIKE ONE OF THESE DAYS I'LL TURN ON MY CAR AND MY ENGINE BLOWS UP. I ALSO DID SOME RESEARCH AND I SEE THEY'VE BEEN SUED FOR THIS PROBLEM AND NOTHING WAS EVER DONE. I GOT MY CAR LOOKED AT AND THERE IS NO OIL LEAKS. IT'S ALSO DAMAGE MY ENGINE FROM GOING THROUGH SO MUCH OIL IN SUCH A SHORT PERIOD OF TIME.
ENGINE IS EXPERIENCING HIGH OIL CONSUMPTION (1 QT EVERY 500 MILES OR LESS). SAME PROBLEM AS DESCRIBED IN SERVICE BULLETIN 14882 ALTHOUGH THEY SAY THERE IS NO RECALL ON MY ENGINE. SERVICE BULLETIN ALSO STATES 2010-2014 CHEVROLET EQUINOX WHICH MY VEHICLE IS A 2014 EQUINOX.
Official recalls
122V165000 · Visibility:windshield Wiper/washer:motor
Mar 17, 2022
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.