NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
45 reportsClear category filter33,000 miles · Jul 11, 2016
Electrical SystemElectronic Stability Control (esc)Steering
WHILE DRIVING CHECK ENGINE LIGHT, TRACTION CONTROL, AND STABILATRAK ALL CAME ON. I PULLED OVER AND SHUT IT OFF. A FEW MINUTES LATER RESTARTED WITH CHECK ENGINE LIGHT STAYING ON. BEFORE I MADE IT TO WORK 1 MILE DOWN THE ROAD THE CAR SHUT OFF. NO POWER AT ALL!!! THIS WAS ON A CITY STREET GOING ABOUT 40 MPH. MY CAR WENT DOWN TO 15M…
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WHILE DRIVING CHECK ENGINE LIGHT, TRACTION CONTROL, AND STABILATRAK ALL CAME ON. I PULLED OVER AND SHUT IT OFF. A FEW MINUTES LATER RESTARTED WITH CHECK ENGINE LIGHT STAYING ON. BEFORE I MADE IT TO WORK 1 MILE DOWN THE ROAD THE CAR SHUT OFF. NO POWER AT ALL!!! THIS WAS ON A CITY STREET GOING ABOUT 40 MPH. MY CAR WENT DOWN TO 15MPH WITHIN SECONDS. VERY DANGEROUS! THIS WAS THE 5TH TIME! THE DEALER REPLACED BODY CONTROL PANEL AND THIS PROBLEM CONTINUES! THE DEALER STILL HAS IT AND HAS NO REAL ANSWERS!
NHTSA ODI #10884125
27,919 miles · Jun 29, 2016
Electrical System
BATTERY LEAKAGE CAUSING EXCESSIVE CORROSION TO BATTERY CABLES. DAUGHTER DID NOT REALIZE VOLTAGE LOSS UNTIL VEHICLE WOULD NOT CRANK. POSSIBLE ISSUE WITH CABLES VIBRATING WHILE DRIVING AND THUS CAUSING THE BATTERY TO LEAK ACID WHERE CABLES ATTACHED.
NHTSA ODI #10881546
53,000 miles · Dec 22, 2015
Electrical SystemEnginePower Train
MY HUSBAND AND I BOUGHT BRAND NEW 2014 CHEVROLET EQUINOX. THINKING THAT THIS WOULD BE AN INVESTMENT AS A RELIABLE AND SAFE FAMILY CAR, IT HAS BEEN NOTHING BUT A HEADACHE. IT CURRENTLY HAS LESS THAN 60K MILES AND IT HAS ENGINE FAILURE PROBLEMS AND ISN'T DRIVE-ABLE... THE ENGINE UNEXPECTEDLY LOST POWER WHILE MY HUSBAND WAS DRIVI…
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MY HUSBAND AND I BOUGHT BRAND NEW 2014 CHEVROLET EQUINOX. THINKING THAT THIS WOULD BE AN INVESTMENT AS A RELIABLE AND SAFE FAMILY CAR, IT HAS BEEN NOTHING BUT A HEADACHE. IT CURRENTLY HAS LESS THAN 60K MILES AND IT HAS ENGINE FAILURE PROBLEMS AND ISN'T DRIVE-ABLE... THE ENGINE UNEXPECTEDLY LOST POWER WHILE MY HUSBAND WAS DRIVING DOWN THE 91 FREEWAY FROM IRVINE TO RIVERSIDE AROUND 70 MPH. THE ENGINE LITERALLY SLOWED TO ABOUT 10-15 MPH. MY HUSBAND IS A DECORATED MARINE CORPS WAR VETERAN WHO HAS SURVIVE THREE TOURS IN AFGHANISTAN, WHO WOULD HAVE THOUGHT THAT A HUMDRUM COMMUTE TO WORK ALMOST COST HIM HIS LIFE. AND NOW THE CHECK ENGINE LIGHT IS ON AND I AM TOO AFRAID TO DRIVE IT. THIS LIFE THREATENING SITUATION IS ONLY THE MOST SIGNIFICANT SOMETIMES THE CAR GET STUCK IN BACK UP CAM MODE OR THE RADIO SHUT OFF RANDOMLY AND REFUSES TO COME BACK ON. IF I AM GOING UP A HILL OR A MOUNTAIN THE CAR WON'T GO OVER 40 MPH, AND I CAN'T TRADE IT IN CAUSE I OWE MORE THAN WHAT THE CAR IS WORTH.
NHTSA ODI #10811615
4,000 miles · Oct 9, 2015
Electrical System
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BATTERY WAS FAULTY. THE BATTERY WAS REPLACED, BUT THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INDICATED THAT THE FAILURE …
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BATTERY WAS FAULTY. THE BATTERY WAS REPLACED, BUT THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INDICATED THAT THE FAILURE WAS DUE TO A FAULTY ON-STAR SYSTEM. THE ON-STAR SYSTEM WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 4,000.
NHTSA ODI #10781112
129 miles · Jun 12, 2015
Electrical SystemExterior LightingUnknown Or Other
2 DAYS AFTER PURCHASE, HEARD A STRANGE NOISE IN CAR BUT UNSURE WHERE IT CAME FROM. RETURNED TO DEALER, PROBLEM COULDN'T BE DUPLICATED. I HEAR A STRANGE THUMPING/BEATING SOUND PERIODICALLY; HEAT EXITS VENTS WHILE FAN IS OFF; SEVERAL ELECTRICAL? INCIDENTS, INCLUDING; HEATER FAN WENT OFF WHILE DRIVING ON 29 DEGREE WINTER DAY. IT WE…
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2 DAYS AFTER PURCHASE, HEARD A STRANGE NOISE IN CAR BUT UNSURE WHERE IT CAME FROM. RETURNED TO DEALER, PROBLEM COULDN'T BE DUPLICATED. I HEAR A STRANGE THUMPING/BEATING SOUND PERIODICALLY; HEAT EXITS VENTS WHILE FAN IS OFF; SEVERAL ELECTRICAL? INCIDENTS, INCLUDING; HEATER FAN WENT OFF WHILE DRIVING ON 29 DEGREE WINTER DAY. IT WENT BACK 1/2 HOUR LATER. (A FEW DAYS PRIOR, SOUNDED LIKE FAN WAS LOSING POWER); DIGITAL SPEEDOMETER ON DRIVER INFORMATION CENTER WENT OFF/BLANK FOR A MINUTE WHILE DRIVING; PHONE CHARGER (LIGHTER & USB) OUTLET BLEW 2 FUSES AFTER USING OUTLET FOR A FEW MONTHS WITH SAME CHARGER & PHONE. INCONSISTENT DEPENDS WHICH PHONE IS BEING CHARGED & CHARGER USED; IGNITION KEY GOT VERY HOT AFTER 45 MIN DRIVE; DASHBOARD LIGHTS (INSTRUMENT CLUSTER?) GO DIM WHEN DRIVING UNDER A DARK VIADUCT OR TUNNEL, SHOULDN'T THEY GET BRIGHTER? MANUAL DOESN'T EXPLAIN HOW DIC & INSTRUMENT PANEL LIGHTS SHOULD OPERATE.); INTERIOR DOME LIGHTS WENT ON 2X ON THEIR OWN; INFOTAINMENT SYSTEM SCREEN HAS A DELAY. DOES NOT CONSISTENTLY DISPLAY CURRENT SONG TITLE & ARTIST THAT IS PLAYING; DIGITAL TEMPERATURE NOT CONSISTENTLY DISPLAYED ON INFOTAINMENT SCREEN (NEW PROBLEM); OIL LIFE NOT RESET AFTER 1ST OIL CHANGE (CAUSED CONFUSION AS TO WHEN TO DO NEXT OIL CHANGE.); EXCESSIVE WATER EXITING TAIL PIPE (TOLD IS NORMAL). SERVICE CENTER WHERE CAR WAS PURCHASED CHECKED CAR OUT ON 4 DIFFERENT DATES.NO REPAIRS DONE (EXCEPT RESETTING OIL LIFE & REPLACING 2 FUSES ON CHARGER), PROBLEMS COULDN'T BE DUPLICATED. WENT TO ANOTHER CHEVY SERVICE CENTER, NOTED ON PAPERWORK "NO PROBLEMS FOUND AT THIS TIME", NO OTHER EXPLANATION GIVEN. AFTERWARDS, I CHATTED WITH A REP @ CHEVY.COM, WHO FILED A CASE & WAS TOLD A SERVICE MGR WILL CALL IN FEW DAYS. IT'S BEEN A FEW DAYS, NO CALL YET. I HAVE 8200 MILES & CONTINUE TO FEEL UNSAFE, ESPECIALLY WHEN DRIVING WITH MY 4 GRANDSONS. THEY ARE REASON I BOUGHT A NEW CAR!
NHTSA ODI #10724963
17,671 miles · May 23, 2015
Electrical SystemElectronic Stability Control (esc)Fuel/propulsion System
ON 275 IN TAMPA GOING 75 MPH SUDDENLY THE DASH READS LOSS OF POWER AS YOU FEEL THE CAR DRASTICALLY SLOW TO A CRAWL , ME SHOUTING TO MY STUNNED HUSBAND "PULL OVER PULL OVER" THANK GOD WE WERE IN THE LEFT LANE AS THAT'S WHERE THE BREAKDOWN LANE WAS. WE PULLED OVER THE CAR COASTED AND DIED. WE BARELY MISSED GETTING REAR ENDED BY A …
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ON 275 IN TAMPA GOING 75 MPH SUDDENLY THE DASH READS LOSS OF POWER AS YOU FEEL THE CAR DRASTICALLY SLOW TO A CRAWL , ME SHOUTING TO MY STUNNED HUSBAND "PULL OVER PULL OVER" THANK GOD WE WERE IN THE LEFT LANE AS THAT'S WHERE THE BREAKDOWN LANE WAS. WE PULLED OVER THE CAR COASTED AND DIED. WE BARELY MISSED GETTING REAR ENDED BY A SEMI. AFTER TWO DAYS THE REPAIR WAS DONE AND STATED AS "ECM SHORTED" FOUND ECM SHORTED INTERNALLY OFF PIN 73 1 SHORTED OUT UNDER HOOD FUSE BLOCK..THIS IS A 2014 CHEVY EQUINOX WITH17K MILES.
NHTSA ODI #10721103
8,600 miles · Feb 16, 2015
Electrical SystemService Brakes
COLLISION ALERT SYSTEM FLASHES RED AND THE EQUINOX BRAKES ON IT ON . IT SEEM THAT THE SYSTEM TAPS THE BRAKES AND THEN RELEASES . THIS HAS HAPPENED THREE TIMES . *TR
NHTSA ODI #10683680
4,500 miles · Dec 1, 2014
Electrical SystemEngine
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED AFTER THE REDUCE ENGINE POWER WARNING LIGHT ILLUMINATED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ECM FUSE WAS BLOWN AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIR…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED AFTER THE REDUCE ENGINE POWER WARNING LIGHT ILLUMINATED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ECM FUSE WAS BLOWN AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,500. UPDATED 1/13/15*CN UPDATED 01/15/15*JB
NHTSA ODI #10661449
6,694 miles · Nov 20, 2014
Electrical System
THE KEY BECOMES VERY HOT IN THE IGNITION SWITCH, AFTER DRIVING A WHILE. WHEN, THE KEY IS REMOVED IT IS HOT TO THE TOUCH. *TR
NHTSA ODI #10659876
Mileage unknown · Nov 12, 2014
Electrical System
2014 CHEVROLET EQUINOX. CONSUMER STATES THE IGNITION LOCK IS HEATING UP TO UNSAFE LEVELS. *KL THE CONSUMER STATED WHILE DRIVING AN HOUR OR MORE, WITH THE HEADLIGHTS, AIR, OR HEATER ON, THE KEY WOULD BE VERY HOT WHEN IT WAS REMOVED FROM THE IGNITION SWITCH. *JB
NHTSA ODI #10651246
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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