NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
45 reportsClear category filter80,000 miles · Apr 20, 2019
Electrical SystemEngine
BAD OIL CONSUMPTION AND OIL WARNING LIGHT DOES NOT COME ON. WHILE DRIVING WITH MY KIDS THE SUV STARTED TO IDLE VERY ROUGH AND WOULD JUST SHUT OFF ONCE I GOT INTO SLOWER TRAFFIC. AFTER THE 4TH TIME IN LESS THEN 2 MILES OF TRAFFIC THE CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO A MECHANIC. I WAS TOLD THAT THE CODE THAT WAS DISPLAY…
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BAD OIL CONSUMPTION AND OIL WARNING LIGHT DOES NOT COME ON. WHILE DRIVING WITH MY KIDS THE SUV STARTED TO IDLE VERY ROUGH AND WOULD JUST SHUT OFF ONCE I GOT INTO SLOWER TRAFFIC. AFTER THE 4TH TIME IN LESS THEN 2 MILES OF TRAFFIC THE CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO A MECHANIC. I WAS TOLD THAT THE CODE THAT WAS DISPLAYED WAS FOR THE VVT SOLENOID AND SO I HAD IT REPLACED ALONG WITH AN OIL CHANGE. THE MECHANIC SAID THAT OIL CAN EFFECT THE VVT SOLENOID SO I SHOULD CHANGE THE OIL FREQUENTLY FOR THE NEXT YEAR. EACH TIME I DID AN OIL CHANGE I STARTED NOTICING THAT LESS OIL WAS DRAINING OUT THEN WHAT WAS PUT IN. AFTER THE YEAR I WENT BACK TO FULL SYNTHETIC OIL CHANGES AT 6000 MILES APART BUT THEN HAD THE SAME ISSUE WITH THE VEHICLE DRIVING ROUGH AND MAKING WEIRD NOISES 8 MONTHS LATER. ALONG WITH MISSING OIL ON THE CHANGE BETWEEN. NOT LONG AFTER THIS MY WIFE WAS DRIVING IN BOSTON TRAFFIC WHEN THE VEHICLE STALLED SEVERAL TIMES AND WAS NEARLY HIT BEFORE SHE COULD GET TO A SAFE PLACE WHERE I WAS ABLE TO TOW IT BACK HOME. THE CHECK ENGINE LIGHT WAS ON AND GAVE THE SAME CODE FOR THE VVT. I REPLACED THIS FOR A SECOND TIME AND WHILE REPLACING I NOTICED THAT THE ENGINE OIL WAS EXTREMELY LOW (LESS THEN A QUART CAME OUT). I TOOK IT TO A MECHANIC FOR FURTHER TESTING AND HE SAID THAT AT NO POINT DURING HIS TEST PERIOD DID THE OIL PRESSURE LIGHT EVER ILLUMINATE. I HAVE BEEN ADDING ALMOST 2 QUARTS EVERY 5-8 HUNDRED MILES JUST TO KEEP UP WITH IT. I FOUND SEVERAL OTHER EQUINOX OWNERS WITH THE SAME ISSUE SO I CALLED THE LOCAL CHEVY CENTER AND WAS TOLD THAT THERE ARE A FEW COMPLAINTS THAT THEY SEE FROM EQUINOX OWNERS WITH THE 2.4L ENGINES BURNING OIL HOWEVER, THERE IS NOTHING THEY CAN DO AND THAT IT IS NOT COVERED UNDER WARRANTY. I MENTIONED THE SERVICE BULLETINS THAT I FOUND ABOUT THESE ISSUES AND HE JUST SAID THAT THEY DON'T MEAN ANYTHING AND THAT THERE ARE NO RECALLS.
NHTSA ODI #11202619
66,000 miles · Dec 29, 2018
Electrical System
AIR STOPPED BLOWING OUT OF DEFROSTER VENTS ONLY BLOWING OUT OF FRONT VENTS AND FLOOR. COULD NOT CONTROL THIS BY SWITCHES. POSSIBLE SAFETY ISSUE HAD DEFROSTER BEEN NEEDED WHILE DRIVING. OUT OF WARRANTY, HAPPENED AT APPROXIMENTY 66000 MILES. WAS TOLD ACTUATOR FAILED.
NHTSA ODI #11163979
86,000 miles · Oct 20, 2018
Electrical SystemEngineService Brakes
ENGINE LIGHT CAME ON FOLLOWED BY SMALL LURCHING EVRYTIME VEHICLE CAME TO A STOP. LURCHING PROGRESSED TO LARGE MOVEMENT. CAR TO MECHANIC COMPUTER INDICATED A SENSOR ISSUE. HAD THIS REPLACED. 1 WEEK LATER EVERYTHING REPEATED MECHANIC CHANGES OTHER SENSOR. CAR FINE FOR 2 MONTHS ALTHOUGH ENGINE LIGHT CONTINUES TO TURN OFF AND ON,…
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ENGINE LIGHT CAME ON FOLLOWED BY SMALL LURCHING EVRYTIME VEHICLE CAME TO A STOP. LURCHING PROGRESSED TO LARGE MOVEMENT. CAR TO MECHANIC COMPUTER INDICATED A SENSOR ISSUE. HAD THIS REPLACED. 1 WEEK LATER EVERYTHING REPEATED MECHANIC CHANGES OTHER SENSOR. CAR FINE FOR 2 MONTHS ALTHOUGH ENGINE LIGHT CONTINUES TO TURN OFF AND ON, COMPUTER CONTINUES TO SAY SENSOR. ENGINE LIGHT GOES OFF AGAIN IMMEDIATELY FOLLOWED BY SIGNIFICANT RETURN TO LURCHING AND THEN CAR STALLS OUT . NEW TERRIBLE ENGINE NOISE. WAITING FOR MECHANIC TO HAVE AVAILABILITY
NHTSA ODI #11141545
43,000 miles · Apr 10, 2018
Electrical SystemElectronic Stability Control (esc)Fuel/propulsion System
CAR SHUT OFF 3 TIMES WHILE IDLING AT A STOP LIGHT. IT APPEARS THIS IS A KNOWN ISSUE BASED ON A QUICK INTERNET SEARCH SO IT SEEMS ABSURD THERE WOULDN'T BE AN OPEN RECALL TO FIX IT
NHTSA ODI #11084437
136,000 miles · Mar 2, 2018
Electrical SystemVisibility/wiper
WAS DRIVING HOME FROM WORK IN A TERRIBLE RAIN STORM AND THE WIPERS JUST QUIT WORKING WHILE I WAS DRIVING HOME FROM WORK. THIS HAPPENED LESS THAN A BLOCK FROM PULLING OUT OF THE DRIVEWAY FROM THE WORK PARKING LOT. VERY SCARY INCIDENT. HAD TO REPLACE THE ENTIRE MOTOR FOR THE WINDSHIELD. IT APPEARS THAT THE 2013 MODELS HAD A REC…
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WAS DRIVING HOME FROM WORK IN A TERRIBLE RAIN STORM AND THE WIPERS JUST QUIT WORKING WHILE I WAS DRIVING HOME FROM WORK. THIS HAPPENED LESS THAN A BLOCK FROM PULLING OUT OF THE DRIVEWAY FROM THE WORK PARKING LOT. VERY SCARY INCIDENT. HAD TO REPLACE THE ENTIRE MOTOR FOR THE WINDSHIELD. IT APPEARS THAT THE 2013 MODELS HAD A RECALL; WHEREAS, THE 2014 MODELS HAVE NOT HAD A RECALL. THE 2014 MODELS USE THE SAME PARTS AS THE 2013 MODELS. NOT SURE WHY THERE IS NO RECALL ON THE 2014 MODEL. COST TO REPLACE WAS ~$400+.
NHTSA ODI #11075803
93,000 miles · Feb 21, 2018
Electrical SystemElectronic Stability Control (esc)
THIS IS THE 4TH INCIDENT. WHILE DRIVING A WARNING "SERVICE POWER STEERING" AND "SERVICE STABILITY TRACK". ENGINE REDUCED POWER TO BELOW 25MPH WHILE ON AN INTERSTATE. AFTER PULLING OVER AND TURNING OFF THE VEHICLE IT WOULD NOT RESTART. HAD IT TOWED HOME. IT RESTARTED A FEW HOURS LATER WITH NO CODES EVEN THOUGH I DID NOTHING TO FI…
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THIS IS THE 4TH INCIDENT. WHILE DRIVING A WARNING "SERVICE POWER STEERING" AND "SERVICE STABILITY TRACK". ENGINE REDUCED POWER TO BELOW 25MPH WHILE ON AN INTERSTATE. AFTER PULLING OVER AND TURNING OFF THE VEHICLE IT WOULD NOT RESTART. HAD IT TOWED HOME. IT RESTARTED A FEW HOURS LATER WITH NO CODES EVEN THOUGH I DID NOTHING TO FIX IT.
NHTSA ODI #11074030
101,280 miles · Dec 26, 2017
Electrical System
THIS CAR CUTS OFF WHILE DRIVING WITHOUT WARNING!
NHTSA ODI #11056383
83,200 miles · Jun 29, 2017
Electrical SystemEngineFuel/propulsion System
WHEN GOING IN REVERSE, OR COMING OFF A RED LIGHT OR STOP SIGN, THE VEHICLE WILL SUDDENLY STALL OUT. WHILE IT STARTS UP RIGHT AWAY, THIS IS A SAFETY ISSUE, ESPECIALLY IF YOU HAVE TO GET OUT OF THE WAY. MY VEHICLE HAS DONE THIS ABOUT 4-6 TIMES OVER THE PAST YEAR. CHEVY SAYS THERE IS NOTHING WRONG, AND THERE ARE NO WARNING LIGHTS O…
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WHEN GOING IN REVERSE, OR COMING OFF A RED LIGHT OR STOP SIGN, THE VEHICLE WILL SUDDENLY STALL OUT. WHILE IT STARTS UP RIGHT AWAY, THIS IS A SAFETY ISSUE, ESPECIALLY IF YOU HAVE TO GET OUT OF THE WAY. MY VEHICLE HAS DONE THIS ABOUT 4-6 TIMES OVER THE PAST YEAR. CHEVY SAYS THERE IS NOTHING WRONG, AND THERE ARE NO WARNING LIGHTS ON THE VEHICLE. ALL THE ELECTRICAL COMPONENTS WORK, HOWEVER THE VEHICLE JUST TURNS OFF.
NHTSA ODI #11002091
62,000 miles · Oct 12, 2016
Electrical SystemFuel/propulsion SystemVehicle Speed Control
MAY 2016, HAD ISSUE WITH MY 2014 EQUINOX INVOLVING THE ACCELEROMETER PEDAL & SENSOR DUE TO FAULTY WIRING. MY VEHICLE WAS JUST LESS THAN 2 YEARS OLD WITH 62K MILES AT THE TIME. WE WERE DRIVING DOWN THE HIGHWAY, WHEN THE MALFUNCTION OCCURRED AND SENT THE VEHICLE INTO REDUCED ENGINE POWER MODE. WHEN THIS HAPPENED THE VEHICLE STARTE…
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MAY 2016, HAD ISSUE WITH MY 2014 EQUINOX INVOLVING THE ACCELEROMETER PEDAL & SENSOR DUE TO FAULTY WIRING. MY VEHICLE WAS JUST LESS THAN 2 YEARS OLD WITH 62K MILES AT THE TIME. WE WERE DRIVING DOWN THE HIGHWAY, WHEN THE MALFUNCTION OCCURRED AND SENT THE VEHICLE INTO REDUCED ENGINE POWER MODE. WHEN THIS HAPPENED THE VEHICLE STARTED TO QUICKLY LOSE SPEED DOWN AS IT HAPPENED JUST PRIOR TO GOING UP A HILL. HAD TO TRY AND GET VEHICLE OFF TO SHOULDER OF HIGHWAY, ACCELERATION PEDAL WAS COMPLETELY INOPERABLE DURING THIS TIME. CALL WAS PLACED TO GM REGARDING THIS ISSUE AND MY CONCERNS THAT IT COULD HAVE LEAD TO A CRASH, INJURY OR WORSE. GM HAD NO INTEREST IN COVERING THIS PROBLEM UNDER ANY WARRANTY AND DID NOT SEEM CONCERNED AT ALL WITH THE ISSUE OR MY CONCERNS THAT THE PROBLEM COULD HAVE LEAD TO A CRASH, INJURY OR WORSE. IN THE END I WAS LEFT WITH A $475 REPAIR CHARGE TO REPLACE AN $80 PART BY THE GM DEALERSHIP.
NHTSA ODI #10915452
12 miles · Aug 2, 2016
Electrical SystemService BrakesVehicle Speed Control
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING IN REVERSE AT APPROXIMATELY 5 MPH, THE INSTRUMENT CLUSTER INFORMATION CENTER ILLUMINATED INTERMITTENTLY. THE MANUFACTURER ISSUED A CUSTOMER SATISFACTION PROGRAM WHERE THE RADIO WAS REPLACED; HOWEVER, THE FAILURE PERSISTED. THE FAILURE RECURRED SPORADICALLY SEVENTY TIME…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING IN REVERSE AT APPROXIMATELY 5 MPH, THE INSTRUMENT CLUSTER INFORMATION CENTER ILLUMINATED INTERMITTENTLY. THE MANUFACTURER ISSUED A CUSTOMER SATISFACTION PROGRAM WHERE THE RADIO WAS REPLACED; HOWEVER, THE FAILURE PERSISTED. THE FAILURE RECURRED SPORADICALLY SEVENTY TIMES WITHIN A YEAR. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES, BUT WAS UNABLE TO LOCATE THE CAUSE OF THE FAILURE. IN ADDITION, THE REAR WINDSHIELD EXHIBITED A PERMANENT FILM ON THE INNER GLASS SURFACE AND, WHEN EXPOSED TO DIRECT SUNLIGHT, IT DISTORTED THE CONTACT'S VISIBILITY. ON SEPARATE OCCASIONS, WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE UNINTENTIONALLY ACCELERATED. THE DEALER WAS UNABLE TO LOCATE THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 12. THE VIN WAS UNAVAILABLE.
NHTSA ODI #10892499
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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