NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
45 reportsClear category filter68,000 miles · Jan 20, 2021
Electrical System
I HAVE REPLACED THE BATTERY. CAR RUNS GOOD BUT EVERY FEW WEEKS THE CAR WILL NOT START EVEN AFTER I HAVE BEEN DRIVING IT DAILY. SOMETHING DRAWS ON THE BATTERY. ALWAYS AFRAID TO GO SOMEWHERE AND IT WILL ALL OF A SUDDEN NOT START. EVERYTHING ELSE ON CAR CHECKS OUT. THERE IS SOMETHING WRONG WITH IT ELECTRICALLY DRAWING. I SEE MANY P…
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I HAVE REPLACED THE BATTERY. CAR RUNS GOOD BUT EVERY FEW WEEKS THE CAR WILL NOT START EVEN AFTER I HAVE BEEN DRIVING IT DAILY. SOMETHING DRAWS ON THE BATTERY. ALWAYS AFRAID TO GO SOMEWHERE AND IT WILL ALL OF A SUDDEN NOT START. EVERYTHING ELSE ON CAR CHECKS OUT. THERE IS SOMETHING WRONG WITH IT ELECTRICALLY DRAWING. I SEE MANY PEOPLE HAVE THE SAME PROBLEM
NHTSA ODI #11389011
75,000 miles · Dec 7, 2020
Electrical SystemPower TrainVehicle Speed Control
THE STABILI TRACK IS MESSED UP. WHEN U GIVE IT GAS IT JUST BOGGS THE STABILI TRACK LIGHY CHECK ENGINE LIGHT AND TRACTION CONTROL LIGHT CAME ON. THIS ALL HAPPEN DRIVING DOWN THE HIGHWAY AT HIGH SPEED WHICH MADE THE CAR JUST ABOUT UNCONTROLLABLE. NEEDS TO BE ADDRESSED. IT HAS BEEN ON OTHER MODELS
NHTSA ODI #11378192
29,900 miles · Nov 2, 2020
Electrical System
CAR RUNS FINE AND PARKED IN GARAGE OVERNIGHT. WALE UP IN MORNING TO GO ABOUT MY BUSINESS, CAR WON'T START - PRODUCES THE INFAMOUS CLICKING SOUND. BATTERY TESTED GOOD AND SO DID THE ALTERNATOR; HAD THEM BOTH CHECKED WHERE I BOUGHT THE BATTERY. (PICTURE ATTACHED OF ALTERNATOR TEST). NOW, MY WIFE IS AFRAID OF GETTING STRANDED SOMEW…
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CAR RUNS FINE AND PARKED IN GARAGE OVERNIGHT. WALE UP IN MORNING TO GO ABOUT MY BUSINESS, CAR WON'T START - PRODUCES THE INFAMOUS CLICKING SOUND. BATTERY TESTED GOOD AND SO DID THE ALTERNATOR; HAD THEM BOTH CHECKED WHERE I BOUGHT THE BATTERY. (PICTURE ATTACHED OF ALTERNATOR TEST). NOW, MY WIFE IS AFRAID OF GETTING STRANDED SOMEWHERE - AND ISN'T COMFORTABLE DRIVING THE CAR.
NHTSA ODI #11372782
116,387 miles · Sep 5, 2020
Electrical SystemEngine
MY 14 EQUINOX ATTEMPTED TO START ON IT'S OWN WHILE VEHICLE OFF BUT KEY IN IGNITION. I WAS WAITING FOR A FRIEND TO COME OUT OF STORE VEHICLE WAS OFF AND STATIONARY. SOLENOIDS ND MODULES KEEP NEEDING REPLACED
NHTSA ODI #11353324
113,000 miles · May 17, 2020
Electrical SystemEngine
BOUGHT THE CAR IN DEC 2018. JUST GOT THE OIL CHANGED AND MECHANIC SAID THE SEALS WERE LEAKING REALLY BAD. OIL WAS ALL UNDERNEATH MY CAR. ALSO MY DRIVERS SIDE BRAKE LIGHT KEPT GOING OUT AND MELTING THE WIRING. THEN MY POWER SEATS STOPPED WORKING. BOTTOM LINE IS I WAS DRIVING DOWN THE INTERSTATE WITH MY GRANDKIDS AND MY AIR WENT O…
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BOUGHT THE CAR IN DEC 2018. JUST GOT THE OIL CHANGED AND MECHANIC SAID THE SEALS WERE LEAKING REALLY BAD. OIL WAS ALL UNDERNEATH MY CAR. ALSO MY DRIVERS SIDE BRAKE LIGHT KEPT GOING OUT AND MELTING THE WIRING. THEN MY POWER SEATS STOPPED WORKING. BOTTOM LINE IS I WAS DRIVING DOWN THE INTERSTATE WITH MY GRANDKIDS AND MY AIR WENT OUT BATTERY LIGHT CAME ON AND ALL OTHER LIGHTS ABS, ETC. I COULD HARDLY STEER THE CAR OFF THE ROAD.
NHTSA ODI #11324891
105,879 miles · Mar 15, 2020
Electrical SystemEngineVehicle Speed Control
THE VEHICLE BURNS OIL AT A VERY FAST PACE, THE VEHICLE ALSO GOES INTO POWER REDUCED MORNING WITH A VEHICLE CAN ONLY GO TO 20 MPH, WHEN CUTTING THE VEHICLE OFF IT HESITATES TO TURN OFF AND SHAKES WANTS THE ENGINE FULLY SHUT DOWN.
NHTSA ODI #11318165
116,000 miles · Mar 5, 2020
Electrical SystemEngineFuel/propulsion System
AS I WAS DRIVING MY ENGINE JUST QUIT WORKING AND MY EMERGENCY LIGHT WERE NIT FUNCTIONING. I TOOK IT TO THE MECHANIC AND WAS ADVISED IT COULD BE MY FUEL PUMP. THEY MENTION THIS SPECIFIC TYPE OF CARS ARE KNOW FOR THESE ISSUE. FUEL PUMP FAILS CAUSING THE VEHICLE TO JUST STOP IN THE MIDDLE OF THE ROAD.
NHTSA ODI #11316478
103,000 miles · Feb 6, 2020
Electrical SystemEngine
I OWN A 2014 EQUINOX IT HAS 103,000. THE CODE WAS FOR A POSITION ACTUATOR SENSOR ( TIMING VARIABLE SOLENOID). I REPLACED IT, SIMPLE FIX. ENGINE LIGHT STILL ON. WITHIN THE NEXT COUPLE MONTHS I REALIZE MY VEHICLE IDLES ON THE LOWER SIDE.MY VEHICLE ALMOST STALLED OUT WHILE IN A DRIVE THRU ONE DAY. ONCE YOU PUT SOME GAS TO IT SEE…
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I OWN A 2014 EQUINOX IT HAS 103,000. THE CODE WAS FOR A POSITION ACTUATOR SENSOR ( TIMING VARIABLE SOLENOID). I REPLACED IT, SIMPLE FIX. ENGINE LIGHT STILL ON. WITHIN THE NEXT COUPLE MONTHS I REALIZE MY VEHICLE IDLES ON THE LOWER SIDE.MY VEHICLE ALMOST STALLED OUT WHILE IN A DRIVE THRU ONE DAY. ONCE YOU PUT SOME GAS TO IT SEEMS OK. PROBLEM GOES AWAY FOR A WHILE. THEN FINALLY ONE DAY I GO TO LEAVE WORK AND MY STABILITRAK MESSAGE POPS UP AND TAKES MANY TIMES TO START. MY LIGHTS ACT WEIRD. CAR GET STUCK TURNING OVER AND WENT TO LIMP MODE. I FINALLY GET IT TO COME OUT OF THIS SOMEHOW AND MAKE MY LONG COMMUTE HOME, BUT I CAN TELL THE POWER IN MY CAR IS LACKING.NO MESSAGES JUST A ENGINE LIGHT WITH THE SAME CODES. NEXT DAY MY CAR STARTS FINE AND LIKE NOTHING IS WRONG. CAR STALLS OUT 3 TIMES WHILE DRIVING OUT OF A PARKING LOT. BARELY GET IT HOME. THEN ACTS LIKE NOTHING HAPPENS. STALLS OUT WHILE IN MCDONALD DRIVE THRU WITH MY KIDS. WILL NOT START, HAD TO PUSH IT TO A PARKING SPOT. AFTER 20 MINUTES I GET IT TO START, BUT I HAVE NO RPMS AND IT FEELS LIKE THE ELECTRICAL SYSTEM IN MY CAR IS NOT RUNNING PROPERLY. I MAKE IT TO MY MOMS, WHICH IS VERY CLOSE TO MCDONALD. PARK IT, PICK IT UP THAT NIGHT. STARTS UP LIKE NOTHING IS WRONG. I DECIDE TO TAKE IT TO A MECHANIC. FIRST VISIT WAS A $33 PART THAT COST ME $400 WORTH OF LABOR. THEY DIAGNOSED MY CAR WITH THEIR COMPUTER, NONE OF MY SENSORS ARE BAD. ENGINE LIGHT STATES OTHER WISE. CAR DOES ALL THE SYMPTOMS AGAIN ALONG WITH LOUD ENGINE NOISE. TURNS OUT MY TIMING CHAIN IS BAD (1,614 REPAIR). 24 HRS LATER. WON'T START FOR ME, FINALLY GET IT ON. ENGINE LIGHT ON, IDLE ISSUES SO ON. AS OF 2 DAYS AFTER THAT. ENGINE LIGHT GOES OFF LIKE NOTHING HAPPENED. MECHANIC STATED I HAD NO DAMAGE TO MOTOR AND ALL LOOKS GOOD. I BELIEVE THERE IS A ELECTRICAL ISSUES AND TIMING CHAIN ISSUES WITH THIS 2.4L ENGINE.A SAFETY HAZARD AND NEED RECALLED.
NHTSA ODI #11307559
72,543 miles · Jan 10, 2020
Electrical SystemEnginePower Train
2014 CHEVY EQUINOX WILL STALL WHEN ACCELERATING. THIS HAPPENS AT ANYTIME WHILE DRIVING YOU GO TO ACCELERATE AND THE CAR TURNS OFF, THIS COULD POTENTIALLY CAUSE AN ACCIDENT. I HAVE TAKEN MY VEHICLE IN NUMEROUS TIMES AND SPENT OVER 2K ON REPAIRS. CURRENTLY MY VEHICLE DOES NOT HAVE A CHECK ENGINE LIGHT ON, NO CODES. IT APPEARS THAT…
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2014 CHEVY EQUINOX WILL STALL WHEN ACCELERATING. THIS HAPPENS AT ANYTIME WHILE DRIVING YOU GO TO ACCELERATE AND THE CAR TURNS OFF, THIS COULD POTENTIALLY CAUSE AN ACCIDENT. I HAVE TAKEN MY VEHICLE IN NUMEROUS TIMES AND SPENT OVER 2K ON REPAIRS. CURRENTLY MY VEHICLE DOES NOT HAVE A CHECK ENGINE LIGHT ON, NO CODES. IT APPEARS THAT EVERYTHING IS OPERATING NORMALLY. IT IS NOT, I WILL NOT LET MY DAUGHTER DRIVE THIS CAR BECAUSE I AM WORRIED THAT SHE COULD BE INVOLVED IN AN ACCIDENT. I RECENTLY FOUND THAT GM HAD IDENTIFIED THAT THIS VEHICLE CONSUMES A LARGE AMOUNT OF OIL AND IT CAUSING ISSUES SIMILAR TO WHAT I AM REPORTING. ONLY ISSUE IS THEY ARE REQUIRING A OIL CONSUMPTION TEST REQUIRING MULTIPLE VISITS TO THE DEALERSHIP OVER AN EXTENDED PERIOD OF TIME. WHICH I HAVE DONE AND THEY STILL SAY ITS NOT THEIR PROBLEM. IN THE MEAN TIME I AM GOING TO CONTINUE TO STALL PULLING INTO TRAFFIC, PUTTING MY LIFE AND OTHERS LIFE AT RISK. THERE NEEDS TO BE A MANDATORY RECALL AND CORRECT THIS ISSUE. MY LAST TWO OIL CHANGES I HAD LESS THAN 2.5 QUARTS LEFT. THERE IS NO LEAK ON MY VEHICLE, AND I CHANGE MY OIL ABOUT EVERY 5K MILES PER MANUFACTURER SUGGESTIONS.
NHTSA ODI #11298437
65,112 miles · Jun 3, 2019
Electrical System
I PURCHASED A NEW REPLACEMENT BATTERY FROM CHEVROLET IN NOVEMBER 2018. ON MAY 21. 2019, WITH ONLY 3,670 MILES ON THE NEW BATTERY, THE CAR WOULD NOT START. THE CAR WAS TOWED TO THE DEALER, AND WAS CHARGED. THE DEALER EXPLAINED THAT IF I DO NOT DRIVE THE CAR 30 MILES A DAY, THE BATTERY WILL NOT MAINTAIN A CHARGE AFTER THREE OR …
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I PURCHASED A NEW REPLACEMENT BATTERY FROM CHEVROLET IN NOVEMBER 2018. ON MAY 21. 2019, WITH ONLY 3,670 MILES ON THE NEW BATTERY, THE CAR WOULD NOT START. THE CAR WAS TOWED TO THE DEALER, AND WAS CHARGED. THE DEALER EXPLAINED THAT IF I DO NOT DRIVE THE CAR 30 MILES A DAY, THE BATTERY WILL NOT MAINTAIN A CHARGE AFTER THREE OR FOUR DAYS. FOR THE LAST TWO YEARS, I HAVE DRIVEN THIS VEHICLE LESS THAN 30 MILES A DAY AND NEVER HAD THIS PROBLEM. THE DEALER SUGGESTED THAT I BUY A BATTERY TENDER FOR THE CAR BUT I HAVE NO ACCESS TO A 110 VOLT PLUG. IN DECEMBER 2019, I AM GOING TO TEXAS AND MY CAR WILL BE PARKED AT THE AIRPORT FOR FIVE DAYS AND I AM AFRAID THAT THE BATTERY WILL BE DEAD WHEN I RETURN. I SEARCHED THE INTERNET AND SAW THAT THIS IS A PROBLEM AMONGST 2014 EQUINOX OWNERS. GENERAL MOTORS CONFIRMED THAT THIS IS AN ISSUE. GENERAL MOTORS SHOULD INFORM OWNERS OF THIS ISSUE AND RECOMMEND A SOLUTION.
NHTSA ODI #11217473
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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