2013 Chevrolet Equinox

TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING, AN EXPLOSION OCCURRED AND THE VEHICLE STALLED. THE CONTACT CALLED ONSTAR AND A POLICE WAS SENT OUT TO ASSIST WITH MOVING THE VEHICLE TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS LATER TOWED TO ROGER DEAN CHEVROLET (2235 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409). THE CONTACT STATED THAT THREE DAYS LATER, THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE TIMING CHAIN FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED DUE TO THE REPAIR COST. THE CONTACT STATED THAT THE VEHICLE WAS NOT DRIVABLE. THE CONTACT STATED THAT THE TWO YEAR EXTENDED WARRANTY HAD EXPIRED. THE CONTACT CALLED A TRANSPORTER TO TRANSPORT THE VEHICLE BACK TO HER RESIDENCE IN DELAWARE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 139,000.

I RECEIVED A RECALL NOTICE IN THE MAIL ABOUT MY CAR AND OIL CONSUMPTION. I HAVE HAD TO REPLACED OIL IN MY CAR IN-BETWEEN OIL CHANGES BUT DIDN'T THINK ANYTHING OF IT UNTIL I RECEIVED THE NOTICE. I HAD TO BRING IT TO THE DEALER FOR AN OIL CONSUMPTION TEST. I DID THEN COVID HIT AND THEY CLOSED DOWN FOR SOME TIME. I RESTARTED THE OIL CONSUMPTION TEST AND WAS TOLD BY A MGR NAMED TOM THAT MY CAR WAS BURNING EXCESS OIL BUT HE WOULD NEED TO SPEAK TO HIS MGR, WHO WAS ON VACATION AT THIS TIME. I THEN CALLED HIM BACK A WEEK LATER AS I DID NOT HEAR BACK FROM HIM. TOM TOLD ME THAT THE OIL CONSUMPTION WAS NOT ENOUGH TO WARRANT THE CAR BEING FIXED. I WAS NOT SATISFIED WITH THIS ANSWER AS THEIR WAS A RECALL, I HAD AN OIL CONSUMPTION ISSUE AND DID WHAT I WAS SUPPOSED TO DO AND THEY SHOULD FIX MY CAR. I SENT TWO LETTERS PRIORITY MAIL TO THE MGR OF GENGRAS CHEVROLET IN EAST HARTFORD, CT. BOTH PRIORITY PACKAGES WERE RECEIVED AT THE DEALERSHIP BUT NO ONE HAS RESPONDED TO ME. I HAVE ATTACHED THE LETTER I SENT TO PAUL SMITH, MGR OF GENGRAS CHEVROLET FOR YOUR REVIEW. I JUST WANT MY CAR FIXED BUT I WILL FOLLOW THROUGH WITH LEGAL ACTION IF NECESSARY. THANK YOU IN ADVANCE FOR TAKING THE TIME TO READ MY COMPLAINT

I NOTICED A STRONG EXHAUST SMELL INSIDE THE CABIN OF MY VEHICLE. IT SEEMS TO BE STRONGER WHEN SITTING PARKED (I.E. AT THE GROCERY STORE OR AT A LONG STOP LIGHT). SERVICE SHOPS FOUND A HOLE IN EXHAUST RESONATOR AND A CRACK IN THE EXHAUST MANIFOLD WHICH 2 AUTO SERVICE SHOPS INDICATE ARE "EXTREMELY COMMON IN 2013 CHEVY EQUINOX". ADDITIONALLY, IT APPEARS 2011 MODELS HAD A RECALL ON THE EXHAUST SYSTEM AS WELL.

MY VEHICLE NOW HAS AN ENGINE PROBLEM DUE TO MY OIL BURNING REALLY FAST. I HAVE TAKEN IT UP TO AN AUTO REPAIR SHOP BECAUSE I HAVE BEEN NOTICING A WEIRD TICKING SOUND IN MY ENGINE. THEY TOLD ME ITS BECAUSE MY OIL WAS VERY VERY LOW AND IT HAS ALREADY STARTED TO AFFECT MY ENGINE. I ONLY DRIVE TO WORK AND BACK WITH ME CAR MOSTLY ON MAIN PAVED ROADS AND SOMETIMES ON THE HIGHWAY. I NOTICED THE SOUND MORE WHEN I WAS IN TOWN MAINTAINING MY SPEED AT 25 MPH THE TICKING SOUND WAS VERY LOUD. IT WOULD ALSO SOUND LOUD IF I WAS TURNING RIGHT AND/OR LEFT. I WOULD ONLY NOTICE THE TICKING SOUND WHEN THE CAR WAS IN MOTION. WHEN IT IS STATIONARY I WOULD NOT HEAR THE TICKING SOUND. I AM VERY SCARED TO CONTINUE DRIVING MY CAR BECAUSE I HAVE A 3 YEAR OLD THAT GOES EVERYWHERE WITH ME AND I DON'T WANT TO PUT HER IN ANY HARM.

ON MORE THAN ONE OCCASION MY EQUINOX TURNED OFF WHILE I WAS DRIVING. THE FIRST TIME IT HAPPENED I WAS DRIVING HOME (ON THE STREETS), AND WHEN I SLOWED DOWN TO TURN AND BEGAN TO STEP ON THE ACCELERATOR THE SUV TURNED OFF. IN THE MIDDLE OF THE STREET. ANOTHER TIME IT HAPPENED ON THE FREEWAY WHILE I WAS DRIVING THROUGH SLOW TRAFFIC. ONCE AGAIN, AFTER HAVING TO SLOW DOWN, WHEN I STEPPED ON THE ACCELERATOR THE SUV TURNED OFF. ON THE FREEWAY!!! I COULD'VE BEEN KILLED AND I WOULDN'T HAVE BEEN AT FAULT FOR IT. THIS IS A DEADLY ISSUE WITH THIS SUV. I'VE HAD THIS EQUINOX SINCE THE BEGINNING OF 2019 AND I KEEP UP WITH THE MAINTENANCE ON IT. I SHOULD NOT BE HAVING LIFE THREATENING ISSUES WITH THIS SUV