2013 Chevrolet Equinox

The contact owns a 2013 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle and the ABS warning light was illuminated. The warranty company was contacted by phone and made aware of the failure. The vehicle was scheduled for a diagnostic test by the warranty company. The vehicle was taken to the certified service center, where it was diagnosed with front passenger-side wheel bearing failure. The contact stated that while the vehicle was being repaired, the contact was informed that the subframe of the vehicle was rusted. In addition, the contact was informed that the vehicle was unsafe to drive. The vehicle was not repaired. The warranty company inspected the vehicle and confirmed the failure. The manufacturer was contacted by phone and made aware of the failure. The contact was informed that the repair was not the responsibility of the manufacturer. The failure mileage was approximately 168,000.

Purchased car from dealer on 7/1, car seemed fine at dealer and then died. Took car to oil change place, discovered underneath frame completely rotted out. Called dealer, dealer unwilling to fix, replace or refund vehicle. Had car further inspected to find complete engine, transmission, frame, axle, steering, brake issues. There were no signs of anything wrong at the dealership.

PURCHASED VEHICLE APPROXIMATELY JUNE 29, 2019 FROM CHEVY DEALER IN ROSEVILLE CA. ABOUT 3 MONTHS AFTER I PURCHASED VEHICLE I NOTICED THE LIFTGATE COMING DOWN BY ITSELF. I NOTIFIED THE DEALER AND SET UP AN APPOINTMENT TO BRING VEHICLE IN. IN THE MEANTIME THE CHECK ENGINE LIGHT STARTED COMING ON AND STAYING ON, SO WHEN I MADE THE APPOINTMENT I ALSO MENTIONED THIS TO THE SERVICE AGENT. I TOOK THE VEHICLE IN , AS A DROP IN APPOINTMENT BECAUSE I STAY OVER AN HOUR AWAY FROM WHERE THE VEHICLE WAS PURCHASED. I;D HAPPENED TO BE IN THE AREA ON THIS DAY, THE VEHICLE WAS CHECKED IN AND THE SERVICE AGENT HELPING ME ASKED COULD I LEAVE THE VEHICLE I AT THIS TIME REPLIED NO, BECAUSE OF HOW FAR WE'D TRAVELED TO GET THERE I DID NOT HAVE A WAY HOME. I'D STATED TO HIM AT THIS TIME WHEN I'D BROUGHT THE VEHICLE IN BEFORE FOR SERVICE THAT I WAS PROVIDED A COURTESY VEHICLE, HE SAID THAT WOULD NOT BE POSSIBLE AND THAT I COULD RENT A VEHICLE, I DECLINED. THE AGENT CAME OUTSIDE TO WITNESS THE LIFTGATE GOING DOWN ON IT'S OWN AND AGAIN ASKED IF I WANTED TO LEAVE THE VEHICLE,I AGAIN STATED TO HIM I DROVE OVER 1 HOUR AND I DID NOT HAVE A WAY TO GET HOME. HE AT THIS TIME STATED HE HAD 300 VEHICLES AHEAD OF MINE AND IT WOULD TAKE HIM SOME TIME TO GET TO MY VEHICLE. HE WAS VERY RUDE AND UNPROFESSIONAL WHILE HELPING ME. I ASKED TO SPEAK TO HIS SUPERVISOR WHICH I DID AND HE ALSO WITNESSED THE LIFTGATE GOING DOWN ON ITS OWN, WE IN TURN WENT INSIDE TO CHECK THE WARRANTY AND EXTENDED WARRANTY I HAD ON THE VEHICLE, HOWEVER, I WAS TOLD IT HAD EXPIRED THE PRIOR MONTH AND DID NOT COVER THEM CHECKING TO SEE WHY THE CHECK ENGINE LIGHT WAS COMING ON. I BELIEVE THE DEALERSHIP SOLD ME AN UNSAFE VEHICLE AND THEY REFUSE TO TRY TO WORK SOMETHING OUT. RECENTLY, AS I WAS IN THE REAR OF THE PARKED VEHICLE THE LIFTGATE CAME DOWN ON MY SHOULDER WHICH REQUIRED ME TO SEEK MEDICAL ATTENTION.

"TAMARA RECALL" I'M WRITING REGUARDING AN ACCIDENT THAT TOTALED OUT MY VEHICLE BUT NONE OF MY AIR BAGS DEPLOYED ? I HIT A DEER AT 75-80 MPH ON A HWY IT HIT MY DRIVERS SIDE HEADLIGHT AND CONTINUED UP OVER MY HOOD AND ACTUALLY DENTED PART OF MY PASSENGER SIDE FENDER I COULDN'T EVEN OPEN THE DOOR ALL THE WAY! NONE OF MY AIR BAGS WENT OFF. LUCKILY I HAD MY SEAT BELT ON WHICH SOMETHING IN THE SEAT BELT BLEW WHEN IT LOCKED ME IN PLACE DUE TO THE IMPACT OF THE DEER HITTING JUMPING OUT AT ME A WARNING POPPED UP ON MY DASH BELIEVE SAID "LOCKED" BUT ALL HAPPENED SO FAST , IT PUSHED & CRACKED JUST ABOUT EVERYTHING UNDER MY HOOD. I HAD SMOKE COMING FROM MY VEHICLE, FLUIDS ON THE GROUND NO FIRE THANKFULLY ! MY SUV WAS TOTALED AND MANY HAVE QUESTIONED ME ABOUT THE AIR BAGS. I'M NOW WONDERING THE SAME THING. WHY IN THE WORLD DID NONE OF THESE GO OFF ? IF I WOULDN'T HAVE HAD MY SEAT BELT ON WHO KNOWS WHAT WOULD HAVE HAPPENED WITH THE AIR BAGS NOT GOING OFF ! I'VE DONE RESEARCH I HAVEN'T SEEN ANY RECALLS, BUT I AM A LITTLE CONFUSED BY THIS!

I WAS DRIVING ON A 2 LANE ROAD WITH HEAVY WOODS ON EACH SIDE AND A DEER RAN OUT OF THE WOODS IN FRONT OF ME. I HIT THE DEER WITH THE FRONT OF MY EQUINOX. I IMMEDIATELY SMELLED THE FUMES FROM THE AIR BAG BUT DID NOT SEE WHERE THE AIR BAG DEPLOYED. ONSTAR CAME ON AND ASKED IF I WAS OK, THAT THEY WERE ADVISED MY AIR BAG HAD DEPLOYED. THE IN DASH SENSOR IN MY CAR ALSO ALERTED THAT THE AIR BAG HAD BEEN DEPLOYED. MY STEERING WHEEL APPEARED NORMAL, BUT A SMALL GAP AROUND THE AIR BAG COVER. IT APPEARS THAT MY AIR BAG HAD ATTEMPTED TO DEPLOY BUT THE BAG ITSELF DID NOT INFLATE. THE DAMAGE WAS FILLED ON INSURANCE AND GM WAS NOTIFIED OF THE INCIDENT DUE TO THE FACT THAT MY AIR BAG DID NOT FUNCTION CORRECTLY. THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP WHERE IT WAS PURCHASED TO HAVE THE AIR BAG & SENSORS REPLACED. GM DID OPEN A CLAIM WITH MY COMPLAINT AND SAID THAT IT WOULD BE 20 TO 30 DAYS FOR AN INVESTIGATION TO BE DONE. *JS

I PULLED INTO MY DRIVEWAY AND PUT THE CAR IN PARK. I NOTICED A SMALL PUFF OF WHITE SMOKE FROM THE HOOD IN ONE SPECIFIC PLACE. PRIOR TO THIS, THERE WAS NOT A CHECK ENGINE LIGHT, THERE WAS NOT A MESSGAE WARNING OF REDUCED ENGINE POWER. THE CAR WAS INSPECTED AT A CERTIFIED GM DEALERSHIP ON 4/16/2014. NOTHING WAS NOTED ON THE DIAGNOSTIC FORM TO FIX OR REPLACE. IT WAS COMPLETED AT THE DEARLERSHIP THAT WE PURCHASED THE CAR AT. I QUICKLY GOT OUT OF MY CAR AND BEGIN TO GET MY THREE YEAR OLD OUT OF HIS CARSEAT. I LOOKED AT THE HOOD AND THERE WAS SO MUCH BLACK SMOKE POURING OUT OF THE HOOD I COULD NOT SEE OUR SHED OR ANYTHING IN FRONT OF ME. I YELLED TO THE OTHER TWO CHILDREN (BOTH 6), TO GET OUT OF THEIR CARSEATS AND RUN INTO THE WOODS. I UNBUCKLED ONE CHILD AND THE OTHER CHILD SLIPPED OUT OF HER BUCKLE. THEY RAN TO A SAFE SPOT. I RAN INTO THE HOUSE CALLED 911 AND GOT OUR FIRE EXTINGUISHER. CAME OUTSUDE AND THERE WAS BLACK SMOKE FILLING THE SKY AND POURING OUT OF THE HOOD IN NUMEROUS PLACES. I USED THE FIRE EXTINGUISHER WHICH DID NOT HELP. I GOT THE GARDEN HOSE AND TRIED TO USE THAT, BUT WAS GETTING TOO DANGEROUS. SO I WAITED FOR THE FIRE DEPARTMENT TO ARRIVE. AT THIS TIME THERE WAS FLAMES COMING FROM THE BOTTOM AND TOP OF THE CAR AND THE CAR WAS MAKING LOUD CRACKING AND EXPLODING NOISES. THERE WAS SO MUCH SMOKE I COULD NOT SEE THE HOUSE WHICH WAS CLOSE BY. THE WINDOWS EXPLODED AND THE PASSANGER AIRBAG WENT OFF. THE THREE CHILDREN COUNTINUED TO BE 500 FEET INTO THE WOODS AND I FRANTICALLY WAS RUNNING AROUND (37 WEEK PREGNANT).THE SHED CAUGHT ON FIRE. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. THE TWO FRONT TIRES WERE COMPLETLY MELTED AND RUINED OUR DRIVEWAY. *JS

TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE ATTEMPTING TO OPEN THE DRIVER AND PASSENGER'S SIDE DOOR, THE DOORS COLLAPSED INTO THE FENDER, CREATING DENTS IN THE DOORS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC STATED THAT THE DOORS HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 11,000. THE CURRENT MILEAGE WAS 19,000.