NHTSA owner reports · September 18, 2026 snapshot.
Electronic Stability Control (esc) complaints
55 reportsClear category filter45,000 miles · May 8, 2015
Electronic Stability Control (esc)Engine
WHILE DRIVING MY 2011 EQUINOX THE CAR SEEMS TO INTERMITTENTLY MISFIRE, CAUSING THE WHOLE CAR TO SHAKE. SOME DAYS THE CAR SEEMS TO RUN FINE, SOME DAYS IT RUNS BADLY. SOMETIMES THE ENGINE LIGHT COMES ON, SOMETIMES THE CHECK STABILITRAC LIGHT COMES ON. SOMETIMES THE CAR RUNS FINE AND NO LIGHT COMES ON. THE PROBLEM SEEMS TO BE GETT…
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WHILE DRIVING MY 2011 EQUINOX THE CAR SEEMS TO INTERMITTENTLY MISFIRE, CAUSING THE WHOLE CAR TO SHAKE. SOME DAYS THE CAR SEEMS TO RUN FINE, SOME DAYS IT RUNS BADLY. SOMETIMES THE ENGINE LIGHT COMES ON, SOMETIMES THE CHECK STABILITRAC LIGHT COMES ON. SOMETIMES THE CAR RUNS FINE AND NO LIGHT COMES ON. THE PROBLEM SEEMS TO BE GETTING WORSE AND HAPPENS MORE FREQUENTLY. IN THE LAST WEEK THE CAR HAS STARTED TO RUN FOR 3-5 SECONDS AFTER SHUTTING OFF THE IGNITION. IT ALSO HAS BEGUN TO RUN VERY ROUGH AND ALMOST STALL , BUT NOT EVERY TIME I DRIVE IT. *TR
NHTSA ODI #10715428
49,250 miles · May 3, 2015
Electrical SystemElectronic Stability Control (esc)Vehicle Speed Control
WHEN I WAS OUT RUNNING ERRANDS ON 5/2/15 WITH MY (XXX) YEAR OLD, AS I WAS ARRIVING CLOSER TO MY DESTINATION MY CAR STARTED SHAKING THE CHECK ENGINE LIGHT CAME ON, THE STABILITRAK LIGHT CAME ONE AND I STARTED TO ACCELERATE THE CAR AND THE PEDAL WAS ALL THE WAY TO THE FLOOR AND THE CAR HESITATED FOR A MIN OR SO THEN IT STARTED TO…
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WHEN I WAS OUT RUNNING ERRANDS ON 5/2/15 WITH MY (XXX) YEAR OLD, AS I WAS ARRIVING CLOSER TO MY DESTINATION MY CAR STARTED SHAKING THE CHECK ENGINE LIGHT CAME ON, THE STABILITRAK LIGHT CAME ONE AND I STARTED TO ACCELERATE THE CAR AND THE PEDAL WAS ALL THE WAY TO THE FLOOR AND THE CAR HESITATED FOR A MIN OR SO THEN IT STARTED TO REV UP AND I WAS ABLE TO PULL OFF. THEN WHEN I GOT TO WHERE I WAS GOING I TURNED THE CAR OFF AND ACCORDING TO THE MANUAL THE STABILITRAK SHOULD GO OFF AND IT USUALLY ACTIVATES DUE TO CHECK ENGINE LIGHT COMING ON. I CAN HONESTLY SAY THAT WHEN YOU ARE IN TRAFFIC AT A STOP AND TRYING TO PULL OFF THIS IS A VERY DANGEROUS SITUATION. AFTER BEING IN THE STORE FOR AT LEAST 30MINS OR MORE WHEN I COME BACK OUT THE CHECK ENGINE LIGHT IS STILL ON BUT THE STABILITRAK LIGHT IS OFF. I AM NO MORE THAN 20 MINS AWAY FROM MY HOME BUT ON THE WAY BACK HOME IT TOOK AT LEAST 45 MINS BECAUSE THREE TIMES WHILE IN TRAFFIC WAITING FOR THE LIGHT TO TURN GREEN THE CARD STARTED HAVING THE SOLDERED ACCELERATION PROBLEMS AGAIN. I AM JUST RELIEVED THAT THE DRIVERS BEHIND ME IN EACH OCCURRENCE WHICH WOULD BE A TOTAL OF 4 WAS VERY PATIENT. I DID DO A DIAGNOSTIC REPORT WITH ONSTAR AFTER THE SECOND INCIDENT AND I WAS INFORMED THAT THERE WERE 3 CODES ON MY CAR NOW AND THE LOSS OF POWER CAN BE AN ISSUE FOR THESE CODE AND TO GET THE CAR TO THE DEALER WITHIN 7 DAYS. THIS SEEMS TO BE AN ISSUE THAT HAS BEEN LISTED ON THIS SITE MORE THAN ONCE. I AM NO LONGER UNDER THE WARRANTY FOR THIS VEHICLE AND FROM WHAT I HAVE READ IS A VERY EXPENSIVE REPAIR. I AM NOT SURE WHY CHEVY/GM IS NOT ACKNOWLEDGING THIS ISSUE FROM WHAT I HAVE SEEN ON THIS SITE AND EDMUNDS.COM, CAR COMPLAINTS.COM AND YOU TUBE THIS A VERY REAL AND SERIOUS ISSUE. THIS ISSUE NEEDS TO BE ADDRESSED SOON THAN LATER. I DON'T UNDERSTAND WHY THERE HASN'T BEEN ANYTHING DONE ABOUT THIS. I AM SCARED TO DRIVE MY CAR NOW. *TRPARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI #10714237
162,000 miles · Apr 7, 2015
Electronic Stability Control (esc)Engine
I WAS DRIVING AND CAME TO A SMOOTH STOP AT A RED LIGHT AND AS THE VEHICLE CAME TO A STOP, THE RPM GAUGE NEEDLE FELL BELOW 1 AND THEN KEPT LOWERING AND THE ENGINE SHOOK AND JOSTLED AND THE CAR ENGINE DIED. ALL INTERIOR ELECTRONICS WERE STILL WORKING. I HAD TO PUT THE CAR INTO PARK IN ORDER TO GET IT TO START UP AGAIN. IT DID THIS…
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I WAS DRIVING AND CAME TO A SMOOTH STOP AT A RED LIGHT AND AS THE VEHICLE CAME TO A STOP, THE RPM GAUGE NEEDLE FELL BELOW 1 AND THEN KEPT LOWERING AND THE ENGINE SHOOK AND JOSTLED AND THE CAR ENGINE DIED. ALL INTERIOR ELECTRONICS WERE STILL WORKING. I HAD TO PUT THE CAR INTO PARK IN ORDER TO GET IT TO START UP AGAIN. IT DID THIS LATER WHILE REVERSING. AND NOW IT JUST SEEMS TO DO THIS ANYTIME I COME TO A STOP AT A LIGHT, STOP SIGN, ANYTIME REALLY. SOMETHING I FOUND PERPLEXING WAS THAT IF I PUT IT INTO PARK, IT IDLES SMOOTH. TAKE IT OUT OF PARK, IT IDLES ROUGH AGAIN AND WILL STALL. THE INFORMATION PANEL BETWEEN THE GAUGES SAYS TO SERVICE STABILI TRAK. LAST NIGHT, THE ENGINE OVERHEATED AND COOLANT EXPLODED FROM THE ENGINE. I HAVE NO CLUE WHAT TO DO WITH THIS CAR. I HAVE IT FINANCED AND IF IT ISN'T REPAIRABLE, ILL BE STUCK WITH NO CAR AND NO RIDE TO WORK, BUT STILL HAVE TO FIND A WAY TO MAKE A CAR PAYMENT. I'VE BEEN READING ALL OVER ON DIFFERENT CAR FORUMS AND APPARENTLY THIS IS A VERY COMMON PROBLEM WITH OTHER CHEVY EQUINOX OWNERS. FIRST IT STARTS IDLING ROUGH, THEN IT STARTS STALLING OUT, SOME PEOPLE HAVE EVEN HAD IT STALL OUT WHILE ON THE HIGHWAY, AND THEN ONE GUY EVEN HAD THE ENGINE CATCH ON FIRE. HE LUCKILY JUMPED OUT OF HIS VEHICLE JUST IN TIME TO AVOID HIS OWN DEATH. ALL OF THEM DESCRIBING THE SAME ISSUES MY EQUINOX IS HAVING. THE MILEAGE SEEMS TO BE IRRELEVANT AS FAR AS THIS GOES. SOME OF THEM HAD 30,000 MILES, SOME HAD LESS THAN 5,000 MILES. SOME HAD 100,000 MILES. SOME OF THEM TOOK IT TO THE DEALER, AND THE DEALERSHIP REPLACED CAM SHAFT STUFF. THAT SOMETIMES FIXED THE ISSUE, SOMETIMES NOT. IT JUST SEEMS LIKE THERE IS DEFINITELY SOMETHING WRONG WITH THIS VEHICLE. LIKE SOMETHING WAS WRONG IN PRODUCTION. PLEASE HELP!!! I HAVE CHILDREN. WHAT SHOULD I DO? *TR
NHTSA ODI #10704116
97,200 miles · Mar 4, 2015
Electronic Stability Control (esc)
I WAS PULLING INTO A PARKING LOT AT A CONVENIENT STORE, COMING TO A COMPLETE STOP, THE "CHECK ENGINE" LIGHT CAME ON, AND THE INFORMATION STATION FLASHED THE WARNING "STABILITRAC / POWER REDUCED". A STRANGE SOUND AND VIBRATION WAS COMING FROM THE CAR. I TURNED IT OFF BECAUSE I THOUGHT THE TRACTION CONTROL CREATED THE PROBLEM BEC…
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I WAS PULLING INTO A PARKING LOT AT A CONVENIENT STORE, COMING TO A COMPLETE STOP, THE "CHECK ENGINE" LIGHT CAME ON, AND THE INFORMATION STATION FLASHED THE WARNING "STABILITRAC / POWER REDUCED". A STRANGE SOUND AND VIBRATION WAS COMING FROM THE CAR. I TURNED IT OFF BECAUSE I THOUGHT THE TRACTION CONTROL CREATED THE PROBLEM BECAUSE IT HAD STARTED TO SNOW. ONCE I RETURNED TO THE CAR, IT DROVE OKAY FOR A FEW MINUTES AND THEN BOOM THAT STRANGE SOUND AND THE STRONG IDLING VIBRATION CAME BACK. I WAS STILL ABLE TO DRIVE THE SUV BUT WOULD NOT ACCELERATE PAST THE FIRST TRANSMISSION GEAR. SO A COUPLE DAYS LATER I WAS GOING TO TRY AND MAKE IT TO THE STORE BECAUSE ANOTHER SNOW STORM WAS COMING OUR TOWN'S WAY. AGAIN, STARTED OUT OKAY AND THEN BOOM THAT STRANGE SOUND AND THE STRONG IDLING VIBRATION CAME BACK. SO, INSTEAD OF TURNING AROUND TO GO HOME, I TOOK IT TO THE CAR DEALERSHIP WERE I BOUGHT IT FROM. AFTER RUNNING TESTS OR WHATEVER THEY DID, I DON'T KNOW BECAUSE I WASN'T BACK THERE; THEY TOLD ME IT'S THE THROTTLE BODY. THEY EVEN TOLD ME THEY JUST FINISHED PRICING ONE AND TOLD ME THE CRAZY HIGH AMOUNT TO FIX IT. I DON'T KNOW ABOUT ANYONE ELSE BUT I DON'T HAVE THIS KIND OF MONEY TO PUT INTO FIXING THIS. SO YEAH, I WAS WITHOUT A VEHICLE BUT YET WITH A VEHICLE PAYMENT. ACCORDING TO THE MASSIVE AMOUNT OF COMPLAINTS ABOUT THIS PART, IT HAS A VERY HIGH FAILURE RATE IN THIS VEHICLE. HOWEVER, CHEVY REFUSES TO COVER THIS PART AS PART OF THEIR POWER-TRAIN WARRANTY OR AT LEAST DO A RECALL ON IT. THE "POWER REDUCED" CONDITION CAUSED BY THIS PART FAILURE IS A VERY DANGEROUS THING TO HAVE HAPPEN TO YOU IF YOU ARE TURNING IN A BUSY INTERSECTION OR ON AN INTERSTATE HIGHWAY, AND IF SOMETHING IS NOT DONE, THERE WILL BE INJURIES OR FATALITIES BECAUSE OF IT. *TR
NHTSA ODI #10692068
80,585 miles · Mar 2, 2015
Electronic Stability Control (esc)Fuel/propulsion SystemPower Train
UPON LEAVING THE HOME DRIVEWAY, AS THE CAR BEGAN TO ACCELERATE, THE "CHECK ENGINE" LIGHT CAME ON, AND THE INFORMATION STATION FLASHED THE WARNING "STABILITRAC / POWER REDUCED". THE CAR WAS STILL DRIVE-ABLE, BUT WOULD NOT ACCELERATE PAST THE FIRST TRANSMISSION GEAR. AFTER GETTING THE VEHICLE BACK HOME, I RESTARTED IT, AND THE SAM…
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UPON LEAVING THE HOME DRIVEWAY, AS THE CAR BEGAN TO ACCELERATE, THE "CHECK ENGINE" LIGHT CAME ON, AND THE INFORMATION STATION FLASHED THE WARNING "STABILITRAC / POWER REDUCED". THE CAR WAS STILL DRIVE-ABLE, BUT WOULD NOT ACCELERATE PAST THE FIRST TRANSMISSION GEAR. AFTER GETTING THE VEHICLE BACK HOME, I RESTARTED IT, AND THE SAME WARNING WAS DISPLAYED IN THE INFORMATION STATION. THE VEHICLE ALSO BEGAN TO IDLE VERY ROUGHLY AND EMIT THICK BLACK SMOKE. ALL INDICATIONS FROM INTERNET SOURCES POINT TO A BAD THROTTLE BODY, WHICH WAS LATER CONFIRMED BY THE CAR DEALERSHIP. ACCORDING TO THE MASSIVE AMOUNT OF COMPLAINTS ABOUT THIS PART, IT HAS A VERY HIGH FAILURE RATE IN THIS VEHICLE. HOWEVER, CHEVY REFUSES TO COVER THIS PART AS PART OF THEIR POWER-TRAIN WARRANTY. THE "POWER REDUCED" CONDITION CAUSED BY THIS PART FAILURE IS A VERY DANGEROUS THING TO HAVE HAPPEN TO YOU IF YOU ARE TURNING IN A BUSY INTERSECTION OR ON AN INTERSTATE HIGHWAY, AND IF SOMETHING IS NOT DONE, THERE WILL BE INJURIES OR FATALITIES BECAUSE OF IT. *TR
NHTSA ODI #10691563
104,000 miles · Feb 26, 2015
Electronic Stability Control (esc)
WAS DRIVING ON INTERSTATE 70 ON THE PENNSYLVANIA WEST VIRGINIA BORDER WHEN THE VEHICLE SUDDENLY LOST ENGINE POWER. I WAS IN THE PASSING LANE AND THERE WERE LARGE TRUCKS BEHIND ME AND BESIDE ME. THE CHECK ENGINE LIGHT CAM ON AND DISPLAY WAS FLASHING "ENGINE POWER LIMITED" AND "SERVICE STABILITRAK". THERE WAS NO POWER FROM TH…
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WAS DRIVING ON INTERSTATE 70 ON THE PENNSYLVANIA WEST VIRGINIA BORDER WHEN THE VEHICLE SUDDENLY LOST ENGINE POWER. I WAS IN THE PASSING LANE AND THERE WERE LARGE TRUCKS BEHIND ME AND BESIDE ME. THE CHECK ENGINE LIGHT CAM ON AND DISPLAY WAS FLASHING "ENGINE POWER LIMITED" AND "SERVICE STABILITRAK". THERE WAS NO POWER FROM THE ENGINE. I QUICKLY BEGAN TO REDUCE SPEED AND HAD TO PUT MY EMERGENCY FLASHERS ON AND COAST TO A SAFE STOP. I WAS ABLE TO START THE CAR AND IT FUNCTIONED NORMALLY UNTIL I GOT HOME (30 MILES). THE NEXT DAY IT DID THE SAME THING AND I TOOK IT TO THE CHEVY DEALERSHIP FOR REPAIRS I AM NOT COMFORTABLE THAT THIS WILL NOT HAPPEN AGAIN. DEALER SAID IT WAS A BAD THROTTLE BODY
NHTSA ODI #10690816
70,000 miles · Feb 24, 2015
Electronic Stability Control (esc)Vehicle Speed Control
I WAS DRIVING IN THE SNOW AT APPROXIMATELY 40 MPH WHEN THE CAR DECELERATED TO APPROX 20 MPH, THE CHECK ENGINE LIGHT CAME ON, THE TRACTION CONTROL LIGHT CAME ON, THE SUV STARTED SHAKING AND THE REDUCED ENGINE PERFORMANCE POP UP WAS DISPLAYED. THE DEALER IS REPLACING THE THROTTLE SENSOR DUE TO A SHORT. LUCKILY I WAS NOT ON THE HIG…
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I WAS DRIVING IN THE SNOW AT APPROXIMATELY 40 MPH WHEN THE CAR DECELERATED TO APPROX 20 MPH, THE CHECK ENGINE LIGHT CAME ON, THE TRACTION CONTROL LIGHT CAME ON, THE SUV STARTED SHAKING AND THE REDUCED ENGINE PERFORMANCE POP UP WAS DISPLAYED. THE DEALER IS REPLACING THE THROTTLE SENSOR DUE TO A SHORT. LUCKILY I WAS NOT ON THE HIGHWAY AT THE TIME AS GOING FROM 65 TO 20 WOULD HAVE BEEN VERY DANGEROUS. THIS LIMP HOME/FALLBACK MODE SEEMS SORT OF ILL CONCEIVED ESPECIALLY ON ROADS ABOVE 30 MPH. *JS
NHTSA ODI #10690460
154 miles · Feb 18, 2015
Electronic Stability Control (esc)EngineSteering
I WAS DRIVING WITH MY 7 YEAR OLD SON AND 15 YEAR OLD NEPHEW ON A 35 MPH BUSY STREET WHEN ALL OF A SUDDEN MY VEHICLE STARTED SHAKING AND THE STEERING WHEEL AND BRAKE PEDAL LOCK ON ME I COULDN'T MOVE THE LUCKILY THERE WAS NO CAR COMING AT THE MOMENT, AND I WAS ABLE TO TURN OFF THE VEHICLE AND TURN IT BACK UP. AFTER THAT I IT START…
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I WAS DRIVING WITH MY 7 YEAR OLD SON AND 15 YEAR OLD NEPHEW ON A 35 MPH BUSY STREET WHEN ALL OF A SUDDEN MY VEHICLE STARTED SHAKING AND THE STEERING WHEEL AND BRAKE PEDAL LOCK ON ME I COULDN'T MOVE THE LUCKILY THERE WAS NO CAR COMING AT THE MOMENT, AND I WAS ABLE TO TURN OFF THE VEHICLE AND TURN IT BACK UP. AFTER THAT I IT STARTED UP AGAIN AND NOTHING SEEM TO BE WRONG UNTIL THE ENGINE LIGHT TURN ON AND I CONTINUED ON MY WAY, ALL OF A SUDDEN MY ON THE DASH BOARD IT SAID STABILITY CHECK/LOST ENGINE POWER AND ALL OF A SUDDEN THE ENGINE SHUT OFF ON ME. I COULDN'T MOVE TO FROM LANES TO AVOID CAUSING AN ACCIDENT LUCKILY THE VEHICLES ON BACK OF ME NOTICE MY VEHICLE SLOWING DOWN AND THEY WHERE ABLE TO MISS HITTING MY VEHICLE. I REALLY DO WANT SOMETHING DONE TO FIX THIS ISSUE BECAUSE I COULD OF CAUSE AN ACCIDENT WITH THAT SUDDEN STOP AND ALL BECAUSE OF THE ENGINE POWERING OFF. I BELIEVE SOMETHING NEEDS TO BE DONE A.S.A.P. BEFORE ON OF ALL THESE OTHER PEOPLE PUTTING THEIR COMPLAINS END UP DEAD OR CAUSING A DEADLY ACCIDENT. I SURE DON'T WANT MY FAMILY TO BE IN DANGER IN ANY TYPE OF WAY, ESPECIALLY NOT IN A VEHICLE THAT I KNOW IS MALFUNCTIONING AND FEELING HELPLESS BECAUSE NOTHING IS BEING DONE. I HOPE MY COMPLAIN HELPS EVEN MORE TO GET THIS ISSUE FIX A.S.A.P. *TR
NHTSA ODI #10684095
92,000 miles · Feb 9, 2015
Electronic Stability Control (esc)
WHILE DRIVING 65MPH ON THE HIGHWAY THE CHECK ENGINE LIGHT ILLUMINATED AND DIGITAL DISPLAY WAS FLASHING "ENGINE POWER LIMITED" AND "SERVICE STABILITRAK". ENGINE BEGAN SHUDDERING AND THE QUICKLY CAR SLOWED TO 35MPH ON ITS OWN AND WOULD NOT EXCEED THAT SPEED. I PULLED TO THE SIDE OF THE ROAD, TURNED CAR OFF FOR 2 MINUTES AND RESTAR…
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WHILE DRIVING 65MPH ON THE HIGHWAY THE CHECK ENGINE LIGHT ILLUMINATED AND DIGITAL DISPLAY WAS FLASHING "ENGINE POWER LIMITED" AND "SERVICE STABILITRAK". ENGINE BEGAN SHUDDERING AND THE QUICKLY CAR SLOWED TO 35MPH ON ITS OWN AND WOULD NOT EXCEED THAT SPEED. I PULLED TO THE SIDE OF THE ROAD, TURNED CAR OFF FOR 2 MINUTES AND RESTARTED. PULLED AWAY AND IN LESS THAN 2 MILES THE SAME OCCURRED. I DISABLED THE STABILITRAK AND PROCEEDED TO DRIVE ANOTHER 10 MILES TO MY DESTINATION. CAR SAT FOR 8 HOURS. STARTED THE CAR AND IN LESS THAN A QUARTER MILE I EXPERIENCED THE SAME ENGINE SHUDDERING AND "ENGINE POWER LIMITED" AND "SERVICE STABILITRAK". *TR
NHTSA ODI #10682376
59,410 miles · Feb 2, 2015
Electronic Stability Control (esc)Power Train
I WAS DRIVING MY 2011 CHEVROLET EQUINOX AND THE MESSAGE "ENGINE POWER IS REDUCED" DISPLAYED. THE CAR SLOWED DOWN TO ABOUT 30 MPH. THEN THE MESSAGE "SERVICE STABILITRACK" DISPLAYED. I WAS ABLE TO PULL INTO A PARKING LOT AND SHUT THE VEHICLE DOWN. I WAITED A MINUTE AND RESTARTED AND DROVE THE VEHICLE 20 MINUTES AND THE PROBLEM …
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I WAS DRIVING MY 2011 CHEVROLET EQUINOX AND THE MESSAGE "ENGINE POWER IS REDUCED" DISPLAYED. THE CAR SLOWED DOWN TO ABOUT 30 MPH. THEN THE MESSAGE "SERVICE STABILITRACK" DISPLAYED. I WAS ABLE TO PULL INTO A PARKING LOT AND SHUT THE VEHICLE DOWN. I WAITED A MINUTE AND RESTARTED AND DROVE THE VEHICLE 20 MINUTES AND THE PROBLEM RE-OCCURRED. IT WAS SAT AFTERNOON, SO THE DEALER WAS CLOSED. I NURSED THE VEHICLE THE REST OF THE WEEKEND AND TOOK IT TO THE DEALER MONDAY MORNING. THE DEALER SAYS IT IS A BAD THROTTLE BODY BEFORE THEY EVEN LOOKED AT THE CAR, WHICH TELLS ME THIS IS A COMMON PROBLEM. THE VEHICLE IS UNSAFE TO DRIVE WITHOUT THE REPAIR, SO I HAD THEM DO THE SERVICE FOR $603 DOING SOME RESEARCH AND SPEAKING WITH SOME MECHANIC FRIENDS, THIS IS A KNOWN PROBLEM THAT OCCURS BETWEEN 50,000 - 60,000 MILES AND I FEEL SHOULD BE COVERED UNDER THE POWERTRAIN WARRANTY. IF THIS HAD OCCURRED AT INTERSTATE HIGHWAY SPEEDS, IT COULD HAVE LED TO AN ACCIDENT. *TR
NHTSA ODI #10680635
Official recalls
3Jul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Dec 15, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX, CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES. THE DRIVER AND /OR FRONT PASSENGER SAFETY BELT BUCKLE ANCHOR MAY FRACTURE AND SEPARATE NEAR THE SEAT ATTACHMENT IN A VEHICLE CRASH.
Consequence & remedy
Consequence: THE SAFETY BELT SYSTEM MAY NOT RESTRAIN THE OCCUPANT(S) AS DESIGNED AND COULD INCREASE THE RISK OF INJURY.
Remedy: DEALERS WILL MODIFY THE PASSENGER AND/OR THE DRIVER SAFETY BELT BUCKLES AS NECESSARY. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 18, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3PE20009 · Momentary Increased Steering Effort
Opened Jun 1, 2020 · Closed Jun 3, 2022
Status: closed (inferred from source dates) · Steering; Steering:electric Power Assist System
On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC Terrain SUVs.If the electric power steering system fails to operate as intended, the driver will experience momentary increased effort when attempting to turn the steering wheel from the straight-ahead position. For this condition to occur, the driver would need to have traveled in a straight line at a sustained high speed, without turning the steering wheel, for approximately 30 minutes or longer. The steering gear contains a servo unit that includes a worm gear with a worm and a worm wheel. General Motors (GM) stated that the primary root cause of the increased steering effort is the supplier's inconsistent application of grease in the interface between the worm and the worm wheel. The grease may have been applied in a location on the worm wheel that didn't interface with the worm, depriving the worm gear of proper lubrication.On November 1, 2014, GM issued Special Coverage 14232 to address the power steering stick-slip issue in MY 2010-2014 Chevrolet Equinox and GMC Terrain; MY 2011-2014 Chevrolet Cruze and Volt; MY 2012-2014 Buick Verano; and MY 2013-2014 Chevrolet Malibu vehicles. GM notified consumers via mail.The Special Coverage repair includes the replacement of the steering gear with an improved internal worm gear greasing process for MY 2010-2012 vehicles. For the MY 2013-2014 vehicles, the Special Coverage repair includes a reprogramming of the steering gear control module. The new software has an anti-stick feature which senses and reduces the friction between the worm and worm wheel by oscillating the worm gear. GM stated that the difference in remedy is due to the inability of the MY 2010-2012 steering gear control module to accept the new software.The remedy implemented in GM Special Coverage 14232 appears to be sufficient in addressing the safety-related concerns of this issue. Considering the low complaint and warranty rates of steering rack replacement as well as the field exposure time for the subject vehicles, the potential safety consequences of this issue are very low. To date, there have been no reported crashes, injuries, or fatalities related to this issue. ODI has not identified a safety defect or defect-related failure trend in the subject vehicles. In view of the Special Coverage, low rate of failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11424633,11421725,11229647,11101375,10919921,10689932,10671557,10664687,10663350, 10593429,10592065,10585476,10585365,10576237,10575693,10532766,10490295,10434128, 10417845,10412535,10403168,10395532,10395171,10391948,10384211,10375515,10366297, 10360999,10360599,10345626,10319530,10305569,10304769,10299745
Additional source detail variants (2)
Steering:electric Power Assist System
On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC Terrain SUVs.If the electric power steering system fails to operate as intended, the driver will experience momentary increased effort when attempting to turn the steering wheel from the straight-ahead position. For this condition to occur, the driver would need to have traveled in a straight line at a sustained high speed, without turning the steering wheel, for approximately 30 minutes or longer. The steering gear contains a servo unit that includes a worm gear with a worm and a worm wheel. General Motors (GM) stated that the primary root cause of the increased steering effort is the supplier's inconsistent application of grease in the interface between the worm and the worm wheel. The grease may have been applied in a location on the worm wheel that didn't interface with the worm, depriving the worm gear of proper lubrication.On November 1, 2014, GM issued Special Coverage 14232 to address the power steering stick-slip issue in MY 2010-2014 Chevrolet Equinox and GMC Terrain; MY 2011-2014 Chevrolet Cruze and Volt; MY 2012-2014 Buick Verano; and MY 2013-2014 Chevrolet Malibu vehicles. GM notified consumers via mail.The Special Coverage repair includes the replacement of the steering gear with an improved internal worm gear greasing process for MY 2010-2012 vehicles. For the MY 2013-2014 vehicles, the Special Coverage repair includes a reprogramming of the steering gear control module. The new software has an anti-stick feature which senses and reduces the friction between the worm and worm wheel by oscillating the worm gear. GM stated that the difference in remedy is due to the inability of the MY 2010-2012 steering gear control module to accept the new software.The remedy implemented in GM Special Coverage 14232 appears to be sufficient in addressing the safety-related concerns of this issue. Considering the low complaint and warranty rates of steering rack replacement as well as the field exposure time for the subject vehicles, the potential safety consequences of this issue are very low. To date, there have been no reported crashes, injuries, or fatalities related to this issue. ODI has not identified a safety defect or defect-related failure trend in the subject vehicles. In view of the Special Coverage, low rate of failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11424633,11421725,11229647,11101375,10919921,10689932,10671557,10664687,10663350, 10593429,10592065,10585476,10585365,10576237,10575693,10532766,10490295,10434128, 10417845,10412535,10403168,10395532,10395171,10391948,10384211,10375515,10366297, 10360999,10360599,10345626,10319530,10305569,10304769,10299745
Steering
On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC Terrain SUVs.If the electric power steering system fails to operate as intended, the driver will experience momentary increased effort when attempting to turn the steering wheel from the straight-ahead position. For this condition to occur, the driver would need to have traveled in a straight line at a sustained high speed, without turning the steering wheel, for approximately 30 minutes or longer. The steering gear contains a servo unit that includes a worm gear with a worm and a worm wheel. General Motors (GM) stated that the primary root cause of the increased steering effort is the supplier's inconsistent application of grease in the interface between the worm and the worm wheel. The grease may have been applied in a location on the worm wheel that didn't interface with the worm, depriving the worm gear of proper lubrication.On November 1, 2014, GM issued Special Coverage 14232 to address the power steering stick-slip issue in MY 2010-2014 Chevrolet Equinox and GMC Terrain; MY 2011-2014 Chevrolet Cruze and Volt; MY 2012-2014 Buick Verano; and MY 2013-2014 Chevrolet Malibu vehicles. GM notified consumers via mail.The Special Coverage repair includes the replacement of the steering gear with an improved internal worm gear greasing process for MY 2010-2012 vehicles. For the MY 2013-2014 vehicles, the Special Coverage repair includes a reprogramming of the steering gear control module. The new software has an anti-stick feature which senses and reduces the friction between the worm and worm wheel by oscillating the worm gear. GM stated that the difference in remedy is due to the inability of the MY 2010-2012 steering gear control module to accept the new software.The remedy implemented in GM Special Coverage 14232 appears to be sufficient in addressing the safety-related concerns of this issue. Considering the low complaint and warranty rates of steering rack replacement as well as the field exposure time for the subject vehicles, the potential safety consequences of this issue are very low. To date, there have been no reported crashes, injuries, or fatalities related to this issue. ODI has not identified a safety defect or defect-related failure trend in the subject vehicles. In view of the Special Coverage, low rate of failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11424633,11421725,11229647,11101375,10919921,10689932,10671557,10664687,10663350, 10593429,10592065,10585476,10585365,10576237,10575693,10532766,10490295,10434128, 10417845,10412535,10403168,10395532,10395171,10391948,10384211,10375515,10366297, 10360999,10360599,10345626,10319530,10305569,10304769,10299745
EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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