2016 Chevrolet Cruze

BEFORE LEAVING WORK, I TURNED ON MY CAR FOR ABOUT TEN MINUTES TO WARM UP. WHEN I ENTERED THE CAR TO LEAVE WORK, I WAS OVERCOME WITH THE SMELL OF WHAT I THOUGHT WAS GASOLINE. I DROVE LIKE NORMAL ON MY WAY HOME, ROLLING THE WINDOW DOWN TO GET RID OF THE SMELL, AND I ALSO THOUGHT SOME SMOKE OR HAZE MAY HAVE ENTERED MY CAR, ALTHOUGH IT WAS DARK AND FOGGY SO I CANNOT BE SURE. WHILE DRIVING ON THE HIGHWAY, MY CAR'S (2016 CHEVY CRUZE) OIL LIGHT CAME ON. IT GAVE ME AN URGENT MESSAGE OF "LOW OIL PRESSURE- STOP ENGINE" AND BEEPED CONTINUOUSLY, WHILE A THICK SMELL OF OIL FILLED THE CAR. I AM VERY LUCKY THAT I WAS NEAR AN EXIT AND I PULLED OFF IMMEDIATELY INTO A GROCERY STORE PARKING LOT. THE CAR HAD TO BE TOWED AND LATER THAT WEEK, I LEARNED THAT MY CAR HAD LEAKED 3.3 QUARTS OF OIL, LEAVING ME WITH 1.25 QUARTS. THE MECHANIC TOLD ME THAT I WAS LUCKY I PULLED OFF WHEN I DID, AND THAT THERE WAS A SERIOUS RISK OF ENGINE DAMAGE. HE ALSO LET ME KNOW THAT ANOTHER CAR, SAME MAKE AND MODEL, WAS ALSO IN THE SHOP WITH THE SAME EXACT PROBLEM, AND THAT THAT CAR'S ENGINE HAD TO BE REPLACED. I QUOTE FROM MY $500+ INVOICE, "THE TURBO OIL FEED PIPE WAS LEAKING AT THE OIL COOLER DUE TO POOR SEALING. VEHICLE WAS 3.3 QUARTS LOW ON FLUID."

I PURCHASED A 2016 CHEVROLET CRUZE WITH AN AUTO STOP FEATURE. THE VEHICLE WAS PURCHASED AS A USED VEHICLE IN AUGUST OF 2019. AT THE TIME OF PURCHASE, IT HAD 70,000 MILES ON IT. LESS THAN TWO MONTH INTO HAVING THE VEHICLE, THE CAR STARTED SHUTTING OFF EACH TIME I CAME TO A COMPLETE STOP. THE ONLY WAY TO GET THE CAR MOVING AGAIN WAS BY PLACING IT IN PARK AND RESTARTING THE VEHICLE. THIS ISSUE OCCURS IN ALL SETTINGS INCLUDING CITY STREETS AND HIGHWAYS. I HAVE TO BE IN TRAFFIC IN ORDER FOR THE ISSUE TO PRESENT ITSELF ON THE HIGHWAY. THE ISSUE PRESENTS ITSELF ON THE STREET ANYTIME I STOP AT A LIGHT, STOP SIGN, OR YIELD TO ONCOMING TRAFFIC. IT HAS DONE THIS HUNDREDS OF TIMES TO DATE. I TOOK THE CAR TO A CHEVROLET DEALERSHIP IN OCTOBER OF 2019 SHORTLY AFTER THE ISSUE BEGAN. A REPRESENTATIVE EXPLAINED THAT THIS HAPPENED BECAUSE THE AUTO-STOP COMPONENT WASN'T ABLE TO RECEIVE ENOUGH POWER TO STAY ON. I HAD THE COMPONENT REPLACED OUT OF POCKET, SINCE MY WARRANTY DIDN'T COVER. THE SAME DAY I DROVE THE VEHICLE HOME, THE ISSUE PERSISTED. SINCE THEN, I HAVE ALSO HAD THE BATTERY REPLACED. AS OF NOVEMBER 2020, THE CAR IS STILL EXPERIENCING THE SAME ISSUES, COUPLED WITH A CHECK ENGINE LIGHT THAT COMES ON AND GOES OFF EACH TIME RESTART THE VEHICLE. THE TECHNICIANS HAVE NOT BEEN ABLE TO PROPERLY DIAGNOSE THIS VEHICLE'S ISSUE AFTER MULTIPLE VISITS. MUCH OF MY TIME AND MONEY HAS BEEN WASTED TRYING TO FIX A VEHICLE WITH NO ACTIVE RECALLS. THIS IS ALSO THE SECOND TIME I AM FILING A COMPLAINT WITH THE NHTSA.

MY CARS CAM SHAFT WAS REPLACED SIX MONTHS AGO, AND IT WAS STILL UNDER WARRANTY. NOW I'M HAVING A BUNCH OF OTHER ISSUES SOME OF THE PROBLEMS ARE BECAUSE THE CHEVY DEALERSHIP, THAT REPLACED IT MY CAM SHAFT WHEEL THEY HAD TO TO TAKE PARTS OFF AND BACK ON TO FIX IT NOW THOSE PARTS THEY TOOK OFF AND NOW BAD PLUS OTHER BOTTOMS UP. IT WON'T KEEP COOLANT. AND KEEPS OVER HEATING, AND THE DEALERSHIP, IS TRYING TO OVER PRICE ME ON PARTS THAT I CAN GET, FOR A FRACTION OF THE PRICE THERE CHARGING ME, AND NOW I'M WITH OUT A VEHICLE UN LESS I COME UP WITH OVER $1400, I FEEL LIKE THEY PURPOSELY DIDN'T PUT EVERYTHING BACK TOGETHER RIGHT, CUZ THEY NEW THEY COULD GET AND MAKE MORE MONEY OUT OF IT BECAUSE SOME OF THE PARTS ARE STILL UNDER WARRANTY. PLUSE WHEN THEY FIXED IT THE FIRST TIME. THEY CHARGE FOR A NEW BELT ON THE CAR AND I ALREADY HADE ONE WHICH WASN'T MINE TO START WITH, IT BELONG TO A FRIEND OF MINE, AND THE STOLE IT AND PUT IT ON MY CAR THEN CHARGE ME FOR IT. BE CAUSE IT WAS IN THE BACK SEAT, MY VEHICLE IS SITTING AT THE SHOP NOW. IT'S AT LEACH-WILSON CHEVROLET-BUICK IN SHELBYVILLE ILLINOIS, THERE GOING TO START WORKING ON IT ON JANUARY 11TH, THAT'S WHAT THEY SAID ANYWAYS AND I DON'T FEEL SAFE WITH THEM DOING THAT BUT I HAVE NO OTHER OPTION RIGHT NOW. AND I'M BEING FORCED TO PAY OVER $1400. PLUS THEY STOLE PARTS OUT OF MY CAR I WAS HOLDING FOR A FRIEND AND I HAD IN THE CAR AND THEY USE THEM AND CHARGED THE WARRANTY FOR THOSE PARTS AND IT WASN'T THEIRS TO SELL LIKE THAT

THE INTAKE MANIFOLD BLEW OUT IT'S SENSOR. NOT LIKE IT JUST WENT OUT, BUT SOME HOW PRESSURE BUILT UP AND BLEW IT OUT OF THE MANIFOLD. THIS IS EXACTLY WHAT THE REPRESENTATIVE AT THE DEALERSHIP JUST TOLD ME OVER THE PHONE. CAR IS AT THE SERVICE DEPARTMENT BECAUSE OF THE ONGOING ISSUES WITH THE TURBO AND THE MISSING BOLTS AND THE FACT THAT THIS ENGINE WAS OBVIOUSLY A FAULTY BUILD, AS GM HAS ALREADY ACKNOWLEDGED. I AM TERRIFIED TO DRIVE THIS CAR AND I STILL OWE ON IT. SO NOW WITH THE INTAKE MANIFOLD BLOWING UP AND A LEAKING VALVE COVER....I JUST DON'T UNDERSTAND HOW GM ISN'T RESPONSIBLE FOR GETTING THESE CARS OFF THE ROAD. I AM SO AFRAID OF BLOWING UP WHILE DRIVING THIS CAR I DON'T KNOW WHAT TO DO AND I BELIEVE IN KARMA AND DO NOT WANT TO TRADE IT IN FOR FEAR OF RISKING SOMEONE ELSE'S LIFE. I'VE OWNED A LOT OF VEHICLES IN THE 30 YEARS I'VE BEEN DRIVING AND AM THANKFUL I'VE NEVER HAD THIS PROBLEM BUT GOOD LORD, HOW DO I FIX THIS?

IN SEPTEMBER, MY DAUGHTERS 4 SIDE AIRBAGS BLEW OUT WHILE DRIVING. SHE WASN'T IN ANY COLLISION OR ACCIDENT, THEY JUST BLEW OUT AND THE PIECE THAT BLEW OUT ON HER SIDE, HIT HER IN THE HEAD TOO.IN MAY, LESS THAN A WEEK AFTER WE GOT THE CAR, SHE WAS GOING UP AROUND A CURVE, SOMEONE CAME AROUND THAT CURVE ON HER SIDE, HITTING HER DRIVER SIDE MIRROR, CRACKING,AND BREAKING THE GLASS. SHE WAS RAN OFF THE ROAD BY THE OTHER DRIVER, AND SHE DID GO OVER ROCKS, SCRATCHING THE BOTTOM OF THE CAR, WE PUT IT ON A LIFT AND THERE WASN'T ANY DAMAGE, JUST SCRATCHED. AFTER HER AIRBAGS DEPLOYED, I WAS TOLD TO CONTACT GENERAL MOTORS RIGHT AWAY, SO I DID. I TOLD THEM WHAT HAPPENED, AND MADE SURE I TOLD THEM WHAT HAPPENED IN MAY,THE LADY THAT TOOK THE CLAIM, SAID THAT'S FINE, SHE WILL MAKE SURE ALL THAT WAS NOTATED! NOW, FROM THE TIME I CALLED GM, IT TOOK THEM A WEEK TO CONTACT ME, WHICH IS UNACCEPTABLE. I EVEN CALLED BACK IN A COUPLE DAYS DEMANDING SOMEONE CONTACT ME RIGHT AWAY. I WAS TOLD IT WAS A MECHANICAL ISSUE, AND IT NEEDS TO BE DEALT WITH. I WAS TOLD BY A GM DEALERSHIP, THAT IT IS VERY OBVIOUS IT WAS MECHANICAL, FAULTY AIRBAGS. IT TOOK ALMOST 3 WEEKS FROM THE TIME I CALLED GM FOR THEM TO GET IT TO A DEALERSHIP AND GET THEIR INVESTIGATOR OUT TO LOOK AT IT. SHE CAN'T DRIVE THE CAR, THE SEATBELTS DON'T WORK AND AIRBAGS DEPLOYED,SO I REFUSE TO LET HER DRIVE IT. SO FROM THE TIME THE INVESTIGATOR CAME OUT AND LOOKED AT IT, RECORDED HIS FINDINGS, IT WAS ANOTHER 2 WEEKS.MY DAUGHTER CALLED THE LADY AT GM AND THE INVESTIGATOR THAT CONTACTED HER TO GET INFO. I SENT AN EMAIL ASKING WHY IT'S TAKING SO LONG TOO. FINALLY, GM CALLED ME, SAYING THE DECISIONS ARE FINAL AND THEY 'FOUND NO MERIT THAT IT WAS A MECHANICAL ISSUE',AND THEY WON'T BE DOING ANYTHING TO HELP. SHE ALSO TOLD ME NOTHING LIKE THAT HAS EVER HAPPENED BEFORE. I WANT THEM TO TAKE RESPONSIBILITY! THEY ARE USING WHAT HAPPENED IN MAY!

NEGATIVE BATTERY CABLE SHORTED OUT, FAILING A MAIN FUSE AND THE STARTER. CAR TURNED OFF WHILE DRIVING DOWN I-5. WE WERE ABLE TO GET THE CAR TO RESTART ONE TIME, THEN ONCE WE WERE TO A SAFE PLACE TO PULL OVER TURNED OFF THE CAR AND THE ELECTRICAL IN THE CAR WOULD NOT TURN OFF (STEREO, LIGHTS, ETC..) PUSH BUTTON START IN CAR. ONCE WE FINALLY GOT EVERYTHING TO TURN OFF THE CAR WOULD NOT START AGAIN AND WAS TOWED TO THE REPAIR SHOP.

NEW 2016 CRUZE LIMITED, 2 YEARS AFTER THE PURCHASE OF THE CAR, WATER PUMP AND THERMOSTAT HOUSING REPLACEMENT(COVERED BY THE DRIVE-TRAIN WARRANTY),2 YEARS LATER, CAR OVERHEATS AGAIN, I AM APPARENTLY LOSING WATER BUT NOT EVIDENT IN THE ENGINE COMPARTMENT, I TAKE IT BACK TO THE DEALER, TOLD THEM WHAT I THOUGHT WAS HAPPENING AGAIN AND THEY CONDUCTED AN ANALYSIS FOR WHICH I HAD TO PAY $96.00, (CAR HAS 72,000 MILES, OUT OF WARRANTY) TELLING ME THE SAME THING I HAD ALREADY FIGURED OUT, THAT I NEED A NEW WATER PUMP AND THERMOSTAT HOUSING. THEY TELL ME IT WILL COST ME ABOUT $870.00. TO REPLACE THE WATER PUMP AND THERMOSTAT. NOW UNDERSTAND, MY WIFE AND I BOUGHT THIS CAR ON GOOD FAITH THAT IT WAS GOING TO BE SOMETHING THAT WE COULD RELY ON. I AM RETIRED AND SHE IS DISABLED. I NEEDED A DEPENDABLE MODE OF TRANSPORTATION. WHEN WE FIRST BOUGHT IT, IT WAS GREAT. BUT BACK TO OUR DILEMMA, AFTER I WAS GIVEN THE ESTIMATE, I TOLD THEM I DID NOT HAVE THAT KIND OF MONEY FOR THE REPAIR, AND THEY MADE SURE THE COOLANT WAS FULL AND I LIMPED IT BACK TO MY HOUSE. I PURCHASED A NEW WATER PUMP, THERMOSTAT HOUSING, AND A WATER OUTLET ASSEMBLY AND REPLACED IT MYSELF. I AM AN EXPERIENCED MECHANIC. AFTER REPLACEMENT, WHILE ON OUR WAY TO AN APPOINTMENT THE NEXT DAY, THE CAR OVER HEATED AGAIN. GOT IT BACK TO THE HOUSE, FOUND NO LEAKS, BLED THE SYSTEM TO MAKE SURE THERE WAS NO AIR IN THE LINES. DROVE IT THE NEXT DAY AND THE ENGINE STOPPED ON ME ON THE ROAD WHILE I WAS DRIVING, IT WOULD NOT RE-START. CHECKED THE OIL DIPSTICK AND FOUND WATER IN ENGINE! SOME ANALYSIS I WAS GIVEN. HAD IT TOWED TO MY HOUSE. HERE WE ARE WITH A 4 YEAR OLD CAR, 72,000 MILE ENGINE AND IT IS DONE. WE LIVE ON SOCIAL SECURITY AND I STILL OWE PAYMENTS. WHY WEREN'T THESE CARS RECALLED IF THEY KNEW SO MANY PEOPLE WERE HAVING THIS COOLING PROBLEM ON THE CARS? NOW WHAT DO WE DO? I DON'T WANT TO MAKE PAYMENTS ON A BROKEN CAR!