2016 Chevrolet Cruze

Hit a buck on highway. When airbags went off I felt sudden sharp pain in my left arm. I was later advised that it most likely was shrapnel from the airbag. It was obvious from the injury something hit my arm with a lot of force. The car was a total loss and in possession of insurance company. Concerned that it could have been my eye.

The contact owns a 2016 Chevrolet Cruze. The contact stated while driving 25 MPH, the front air bag warning light illuminated, and the message "Service Air Bags" was displayed. The vehicle was taken to the dealer that stated that the front passenger side air bags needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 137,000.

My 21 yr old daughter was in serious accident May 3. 2022 on the way to her college. The accident was horrific. Her left hand middle finger was impaled by a piece of metal L shaped. The hospital said it was an airbag pin. She was covered in cuts and injuries but her finger/ hand were the worst by far. She has had a surgery and will need additional surgeries. I would like it looked into please. I was very grateful it wasn’t her eye or neck.

The contact owns a 2016 Chevrolet Cruze D2. The contact stated that while driving 20-25 MPH, the contact crashed into another vehicle. The air bags failed to deploy. As a result, the contact had whiplash to the neck and the front seat passenger head hit the windshield and whiplash to the neck. Medical attention was required. A police report was filed. The vehicle was towed to a tow lot. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer were not notified of the failure. The failure mileage was approximately 58,000.

The contact owns a 2016 Chevrolet Cruze. The contact stated while driving 60 mph, the hydroplane warning light illuminated and the vehicle independently downshifted and decelerated to 50 mph. The contact stated that a couple of weeks later, the contact was driving at 65 mph and the vehicle independently downshifted and decelerated to 55 mph. The contact then stated that while driving at various speeds, the air bag warning light illuminated causing the vehicle to stall. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,911.

IN SEPTEMBER, MY DAUGHTERS 4 SIDE AIRBAGS BLEW OUT WHILE DRIVING. SHE WASN'T IN ANY COLLISION OR ACCIDENT, THEY JUST BLEW OUT AND THE PIECE THAT BLEW OUT ON HER SIDE, HIT HER IN THE HEAD TOO.IN MAY, LESS THAN A WEEK AFTER WE GOT THE CAR, SHE WAS GOING UP AROUND A CURVE, SOMEONE CAME AROUND THAT CURVE ON HER SIDE, HITTING HER DRIVER SIDE MIRROR, CRACKING,AND BREAKING THE GLASS. SHE WAS RAN OFF THE ROAD BY THE OTHER DRIVER, AND SHE DID GO OVER ROCKS, SCRATCHING THE BOTTOM OF THE CAR, WE PUT IT ON A LIFT AND THERE WASN'T ANY DAMAGE, JUST SCRATCHED. AFTER HER AIRBAGS DEPLOYED, I WAS TOLD TO CONTACT GENERAL MOTORS RIGHT AWAY, SO I DID. I TOLD THEM WHAT HAPPENED, AND MADE SURE I TOLD THEM WHAT HAPPENED IN MAY,THE LADY THAT TOOK THE CLAIM, SAID THAT'S FINE, SHE WILL MAKE SURE ALL THAT WAS NOTATED! NOW, FROM THE TIME I CALLED GM, IT TOOK THEM A WEEK TO CONTACT ME, WHICH IS UNACCEPTABLE. I EVEN CALLED BACK IN A COUPLE DAYS DEMANDING SOMEONE CONTACT ME RIGHT AWAY. I WAS TOLD IT WAS A MECHANICAL ISSUE, AND IT NEEDS TO BE DEALT WITH. I WAS TOLD BY A GM DEALERSHIP, THAT IT IS VERY OBVIOUS IT WAS MECHANICAL, FAULTY AIRBAGS. IT TOOK ALMOST 3 WEEKS FROM THE TIME I CALLED GM FOR THEM TO GET IT TO A DEALERSHIP AND GET THEIR INVESTIGATOR OUT TO LOOK AT IT. SHE CAN'T DRIVE THE CAR, THE SEATBELTS DON'T WORK AND AIRBAGS DEPLOYED,SO I REFUSE TO LET HER DRIVE IT. SO FROM THE TIME THE INVESTIGATOR CAME OUT AND LOOKED AT IT, RECORDED HIS FINDINGS, IT WAS ANOTHER 2 WEEKS.MY DAUGHTER CALLED THE LADY AT GM AND THE INVESTIGATOR THAT CONTACTED HER TO GET INFO. I SENT AN EMAIL ASKING WHY IT'S TAKING SO LONG TOO. FINALLY, GM CALLED ME, SAYING THE DECISIONS ARE FINAL AND THEY 'FOUND NO MERIT THAT IT WAS A MECHANICAL ISSUE',AND THEY WON'T BE DOING ANYTHING TO HELP. SHE ALSO TOLD ME NOTHING LIKE THAT HAS EVER HAPPENED BEFORE. I WANT THEM TO TAKE RESPONSIBILITY! THEY ARE USING WHAT HAPPENED IN MAY!

TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH THEN MAKING A RIGHT TURN, THE FRONT PASSENGER SIDE WHEEL FEEL OFF THE VEHICLE. THE VEHICLE ROLLED OVER THE WHEEL AND THE SIDE AIR BAGS ENGAGED BUT THE FRONT AIR BAGS DID NOT. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED BY THE CONTACT'S INSURANCE COMPANY. THE VEHICLE WAS TOWED TO THE DEALER HENDRICK CHEVROLET SHAWNEE MISSION 8300 SHAWNEE MISSION PKWY, MERRIAM, KS 66202 (913) 225-7967 AND THEY ALONG WITH THE INSURANCE REPRESENTATIVE TOTALED THE VEHICLE. THE FAILURE MILEAGE WAS 28,000.