2015 Chevrolet Cruze

TL* THE CONTACT RENTED A 2015 CHEVROLET CRUZE. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE CRUISE CONTROL SHUT OFF WITHOUT WARNING WHEN PASSING A PROMPTED WIRELESS HOT SPOT ZONE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE RENTAL AGENCY WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,950. THE VIN WAS NOT AVAILABLE.

ON 7/1/15, I WAS MOVING FORWARD AT ABOUT 5 MPH, WITH MY FOOT ON THE BRAKE, LOOKING FOR A PARKING SPOT IN A PARKING LOT. THE ENGINE SPEED SUDDENLY INCREASED AND THEN RETURNED TO A NORMAL LEVEL AFTER A FEW SECONDS. A SIMILAR INCIDENT HAPPENED ON 8/8 WHILE I WAS MANEUVERING INTO A PARKING SPOT TO PARALLEL PARK. WITH MY FOOT ON THE BRAKE, THE ENGINE SPEED INCREASED FOR ABOUT 5 SECONDS. THE SPEED RETURNED TO NORMAL AFTER I PUT THE CAR IN PARK. THE CHEVY DEALER EXAMINED THE CAR ON 8/11, BUT COULDN'T DUPLICATE THE PROBLEM. THEY SAID THERE WERE NO CODES OR BULLETINS REGARDING THIS PROBLEM. THEREFORE, THEY SAID THERE WAS NOTHING THEY COULD DO FOR ME.

THE SPEEDOMETER IN THIS VEHICLE IS LOCATED IN A VERY DANGEROUS WAY. IT IS NOT POSSIBLE TO SAFELY VIEW THE SPEEDOMETER WHILE THE CAR IS IN MOTION. AS A CONSEQUENCE, DRIVING THIS VEHICLE IS EQUIVALENT TO DRIVING A VEHICLE WHICH HAS NO SPEEDOMETER. THE SPEEDOMETER OF THIS VEHICLE IS LOCATED FAR TO THE RIGHT OF CENTER IN THE INSTRUMENT PANEL. THE TEMPERATURE AND FUEL GAGES ARE LOCATED IN THE CENTER. WHILE THE VEHICLE IS IN MOTION, IT IS NOT POSSIBLE TO SAFELY VIEW THE SPEEDOMETER. IT REQUIRES THE DRIVER TO 1) LOWER HIS VIEW FROM THE WINDSHIELD, 2) TRACK HIS VIEW TO THE RIGHT UNTIL THE SPEEDOMETER COMES INTO VIEW, 3) MOVE HIS HEAD AROUND BECAUSE THE SPEEDOMETER IS OBSTRUCTED BY THE UPPER RIGHT QUADRANT OF THE STEERING WHEEL. READING THIS SPEEDOMETER REQUIRES THE DRIVER TO LOOK AWAY FROM THE ROADWAY FOR A DANGEROUS INTERVAL OF TIME. EVEN WORSE, WHEN THE DRIVER LIFTS HIS GAZE BACK TO THE WINDSHIELD, HE NOT LOOKING AT THE CENTER OF HIS TRACK, BUT OVER THE VEHICLES RIGHT FRONT HEADLIGHT TOWARDS THE SHOULDER OF THE ROAD. THIS VEHICLE IS AN ACCIDENT WAITING TO HAPPEN. I DROVE THIS VEHICLE AS A RENTAL CAR. I WAS ABLE TO PLACE A GPS ON THE VEHICLE WINDSHIELD AND USE THE SPEED INDICATION OF THE GPS IN PLACE OF THE UNUSABLE SPEEDOMETER. WITHOUT THE GPS SPEED INDICATION, IT WOULD HAVE BEEN VERY DANGEROUS TO DRIVE THIS VEHICLE.

THIS COMPLAINT IS REGARDING 3 ISSUES SINCE MY VEHICLE PURCHASE MID APRIL OF THIS YEAR. THE VEHICLES MILEAGE AT PURCHASE WAS 7 MILES AND CURRENTLY HAS APPROX. 6100 MILES ON ODOMETER. THE 3 ISSUES ARE: #1) REGULARLY WHILE DRIVING MY VEHICLE AT APPROX. 45-50 MPH THERE IS A STEADY HUMMING NOISE COMING FROM THE ENGINE COMPARTMENT ON THE DRIVERS SIDE THAT LAST ABOUT 30-45 SECONDS. #2) ALSO WHILE DRIVING MY VEHICLE IN TRAFFIC AND COASTING WITHOUT PRESSING GAS OR BRAKE GOING APPROX. 5-10MPH THE ENGINE WILL SHUTTER AND CAUSE THE CAR TO SHAKE. THE ENGINE FEELS LIKE ITS GOING TO STALL BUT I ALWAYS PRESS THE GAS PETAL SO IT CONTINUES DRIVING WITHOUT STALLING SINCE I'M ALWAYS ON THE FREEWAY WHEN IT OCCURS #3) INVOLVES THE SAME OR SIMILAR DRIVING ENVIRONMENT AS ISSUE #2. THIS ISSUE OCCURS WHILE COASTING AT VARIOUS SPEEDS UNLIKE ISSUE #2 WHERE THE CAUSE FEELS LIKE IT COULD BE THE ENGINE THIS IS MORE LIKE THE TRANSMISSION SLIPPING INTO DIFFERENT GEARS MOSTLY DOWNSHIFTING SINCE THE CAR SUDDENLY JERKS BACK AS THOUGH YOU SLAMMED ON YOUR BRAKES FOR A SECOND AND IT REGULARLY HAPPENS ONLY WHILE CAR IS COASTING AT VARIOUS SPEEDS WHICH I'M REGULARLY DOING SINCE I DRIVE DOWN THE CAJON PASS SITTING IN TRAFFIC EVERY DAY, WHILE COASTING IT HAPPENS ALMOST EVERY 90-120 SECONDS. ON 7/21 I CONTACTED MY DEALERSHIP AND RECEIVED A APPOINTMENT FOR 7/22 SINCE THESE ISSUES COULD CAUSE SOMETHING VERY SERIOUS TO HAPPEN TO MY WIFE OR MYSELF. THOUGH I HAVE NOT HAD MY CAR LOOKED AT BY MY DEALERSHIP YET, I STILL WANTED TO MAKE THIS REPORT TO INSURE THAT OTHER OWNERS ARE AWARE OF THE ISSUE I'M FACING, AND THIS HOPEFULLY GETS INVESTIGATED THOROUGHLY (BY A THIRD PARTY) BEFORE SOMEONE GETS SERIOUSLY INJURED IN A ACCIDENT.

MY WIFE WAS DRIVING THE NEW CRUZE THROUGH CLEVELAND OHIO ON MAY 19, 2015. WE WERE USING THE NAVIGATION SYSTEM BECAUSE WE WERE UNFAMILIAR WITH THE ROADS AND AREA. WHILE IN HEAVY TRAFFIC THE NAVIGATION SYSTEM STARTED TO TELL HER TO TURN LEFT AND RIGHT IN ERROR BECAUSE IT WAS SHOWING US ABOUT A HUNDRED FEET OFF THE HIGHWAY ON SMALL SERVICE ROADS. IT WAS INCORRECTLY TRYING TO ROUTE US BACK TO WHERE WE WERE ALREADY. THIS WAS CONFUSING FOR HER AND CAUSED HER TO SLOW DOWN IN TRAFFIC AND BECOME DISTRACTED CAUSING A SAFETY HAZARD AS SHE HAD TO IGNORE DIRECTIONS FROM THE SCREEN POPPING UP AND THE SPEAKER AND TRY TO FIGURE OUT WHERE TO GO. THIS PROBLEM HAS OCCURED SEVERAL TIMES WHEN USING THE NAVIGATION SYSTEM. WE TOOK THE CAR TO GM DEALERSHIP AND THEY GAVE US A DOCUMENT FROM GM #PIC6057A DATED APRIL 27, 2015. THIS SAYS THIS PROBLEM IS COMMON WITH 2015 BUICK ENCORE AND VERANO, 2015 CHEVY CAMARO, CRUZE, EQUINOX, MALIBU, SS AND VOLT AND FINALLY THE 2015 GMC TERRAIN WITH THE NAVI. IT SAYS THE NAVI CAN BE OFF BY 20-50 METERS. IT FINALLY SAYS THIS IS THE NORMAL OPERATING CHARACTERISTIC OF THE VEHICLE AND WILL NOT IMPACT PERFORMANCE. I BELIEVE THIS IS NOT NORMAL AND COULD CAUSE AN ACCIDENT WHEN DRIVERS ARE IN TRAFFIC AND LISTENING TO THE NAVI THAT IS CONFUSED BY READING THE WRONG LOCATION. THIS ERROR/PROBLEM SHOULD NOT BE CONSIDERED NORMAL OPERATING CONDITION AND ONLY SHARED WITH DEALERS FOR CUSTOMERS THAT COMPLAIN. THIS SHOULD BE SHARED WITH OWNERS AND THE AFFECTED VEHICLES SHOULD BE RECALLED FOR A FIX BEFORE THE PROBLEM CAUSES AN ACCIDENT OR INJURY.

THE BRAKE PEDAL DEPRESSES BEYOND THE GAS PEDAL, SOMETIMES CAUSING MY WIFE OR MYSELF TO HIT THE GAS WHILE BRAKING. THE DEALER SAYS THIS IS NORMAL AND WE SHOULD LEARN TO LIVE WITH IT. I WANTED THE BRAKE PEDAL PULLED UP, BUT WAS TOLD YOU CAN'T DO THAT ON A CHEVY CRUZE. IF THIS IS TRUE, I BELIEVE THIS IS AN ACCIDENT WAITING TO HAPPEN, IF IT HASN'T ALREADY.

DRIVING FROM SKI AREA IN LINE OF CARS AT 15MPH WHEN CARS AHEAD STARTED TO STOP. HAD "SNOWFLAKE" BUTTON PUSHED. BRAKES APPEARED NOT TO ENGAGE, PROGRESSIVELY PUSHED ON BRAKE HARDER BUT NO EFFECT, FORTUNATELY BY THE TIME OF IMPACT CAR HAD SLOWED TO 5MPH AND AIRBAGS DID NOT DEPLOY. DAMAGE TO FRONT GRILLE. TURNING OFF "SNOWFLAKE" (ABS) RETURNED BRAKING TO NORMAL. *TR

TL*THE CONTACT OWNS A 2015 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKES WERE ENGAGED AND FAILED TO STOP THE VEHICLE. THE CONTACT HAD TO STAND ON THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE CONTACT WAS ABLE TO TURN OFF AND RESTART THE VEHICLE SUCCESSFULLY. THE FAILURE RECURRED ON 3 SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200.

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 3 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. ALSO, ON ANOTHER OCCASION, THE BRAKE PEDAL FAILED TO STOP THE VEHICLE. THE CONTACT PLACED THE VEHICLE INTO REVERSE AND THE BRAKE PEDAL RESPONDED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 190.