2014 Chevrolet Cruze

I FOUND A WHITE METALLIC GUNK ON DRIVEWAY. I WENT TO INVESTIGATE FOR LEAKAGE, AFTER DEALER HAD ONE WEEK AHEAD APPOINTMENT AVAILABLE. I FOUND RUST ON THE WELDS OF THE MUFFLER, RUST ON THE HANGER RODS FOR THE MUFFLER, RUST ON NUTS AND BOLTS THROUGHOUT THE UNDER CARRIAGE, RUST ON METAL PARTS OF THE DRIVE SHAFT, RUST ON THE BACK TIRE TRIMS, RUST ON THE ENGINE BLOCK, RUST ON THE SUSPENSION, RUST ON THE SHOCKS, AND THE LIST GOES ON, ON THE MANY MORE PARTS OF THE UNDER CARRIAGE. NOT JUST RUST BUT CORROSIVE RUSTING, THAT JUST DIDN'T START OVER THE LAST THREE WEEKS. DEALER HAD TO FAIL TO PUT CAR UP ON RACK UPON RECEIVING FROM CHEVROLET, AND FAILED BEFORE HANDING IT. THIS TYPE OF RUSTING HAPPENS ONLY AFTER MAYBE THREE YEARS OR MORE AT LEAST ACCORDING TO PEOPLE I'VE SHOWN THE PHOTOS TO, WHO KNOW CARS. DEALERSHIP HAS A GM EXPERT COMING IN TO EXPECT THE CAR. FEEL VERY UNSAFE DRIVING THIS CAR. *TR

WHILE DRIVING IN STRAIGHT LINE ON HIGHWAY THE STEERING LOCKED OR HIT A DEAD SPOT WHILE TRYING TO MAKE A MINOR CORRECTION TO STAY WITHIN MY LANE. I FELT A SLIGHT RESISTANCE THOUGH THE WHEEL TO MY STEERING CORRECTION AND THEN THE RESISTANCE WALL WOULD BREAK AND THE CAR WOULD RAPIDLY JERKED TO THE DIRECTION OF THE INPUT. FELT ALMOST LIKE A NOTCH IN A RATCHET. THIS PROBLEM WOULD REPLICATE THE OPPOSITE DIRECTION TO CORRECT FOR THE INITIAL OVER STEER INPUT CAUSED FROM PREVIOUS DEAD SPOT. CAR WOULD WONDER IN LANE CHASING STEERING INPUTS AND DISTRACTING THE DRIVER DUE TO FULL ATTENTION NEEDING TO BE USED TO STEER THE CAR WITH OUT DRIFTING. PROBLEM MADE ME FEEL UNSAFE AND I HAD NO STEERING FEEL WITH THE CAR. MAKES DRIVING IN WINDY CONDITIONS DIFFICULT AND SCARY. I ALSO EXPERIENCED THIS IDENTICAL PROBLEM ON A RENTAL CRUZE. *TR

AFTER PURCHASING THE 2014 CRUZE ON JULY 29, 2014, I DROVE IT TO MY RESIDENCE WHICH WAS FOR 6 MILES AND PARKED IN MY DRIVEWAY. I PLACED THE SHIFT LEVEL IN THE PARK POSITION AND SET THE EMERGENCY BRAKE. MY GRAND DAUGHTER, AGE 16, ASKED IF SHE COULD TEST DRIVE THE CAR. AFTER ENTERING THE VEHICLE, SHE RELEASED THE EMERGENCY BRAKE AND ATTEMPTED TO START IT. THE CAR WOULD NOT START AND UNKNOWN TO HER WHILE ATTEMPTING TO START, THE VEHICLE SLOWLY WENT BACKWARDS INTO THE STREET. THE SHIFT LEVER IN THE VEHICLE WAS STUCK IN PARK AND WOULD NOT MOVE AND IT WOULD NOT START. I CALLED ON STAR AND ASKED THEM TO RUN A TEST ON THE CAR TO SEE WHAT WAS WRONG WITH IT. THE LADY CAME BACK WITH NO KNOWN PROBLEMS FROM THEIR TEST. I ASKED AND SHE CALLED A TOW TRUCK TO RETURN THE VEHICLE TO THE DEALER. THE CRUZE WAS REPAIRED THE NEXT DAY. THE PROBLEM WAS IDENTIFIED WITH A DEFECTIVE SHIFT CABLE. THE CASING AROUND THE SHIFT CABLE AT THE TRANSMISSION CRACKED CAUSING CABLE NOT TO RELEASE LEAVING TRANSMISSION IN FREE MODE. I WAS UPSET AND ANGRY WITH THE DEALERSHIP AND GM BECAUSE THE VEHICLE BROKE DOWN IN THE FIRST 6 MILES. I THEN CHECKED FOR RECALLS ON THE VEHICLE AND FOUND GM RECALL NUMBER 14048 AND NHTSA RECALL 14V092, WHICH IDENTIFIED MY DEFECT EXACTLY, BUT DID NOT INCLUDE MY VIN IN THE RECALL ORDER. I CALLED GM AND EXPRESSED MY CONCERNS THEY ASSIGNED A CASE NUMBER AND A VERY NICE LADY CALLED AND ASKED WHAT WOULD MAKE ME HAPPY. MY MAIN CONCERN WAS THE SAFETY OF MY FAMILY AND OTHER PEOPLE WHO HAVE BOUGHT THE CRUZE WITH A DEFECTIVE SHIFT LEVER CABLE. ONCE A PART IS IDENTIFIED AS DEFECTIVE IT SHOULD NO LONGER BE USED AND IT SHOULD BE REPLACED ON ALL MANUFACTURED VEHICLES. I WAS OFFERED A REPLACEMENT VEHICLE BY THE DEALERSHIP AND GM BUT I DECLINED THE OFFER. *TR

I RECENTLY PURCHASED A BRAND NEW 2014 CHEVY CRUZE. ON THE WAY TO WORK FOUR DAYS AFTER PURCHASING IT, I WAS SIDE SWIPED BY ANOTHER VEHICLE AT 55 MPH. MY VEHICLE WAS PUT INTO A SPIN, I HIT A CURB AND SNAPPED THE PASSENGER SIDE SUB FRAME, SPUN OUT, AND MY VEHICLE WENT UP INTO FLAMES. IT WAS ENGULFED WITHIN 20 SECONDS OF THE ACCIDENT. I HAD TO KICK THE DRIVER DOOR OUR BECAUSE IT WOULDN'T OPEN. I WAS LUCKY ENOUGH TO GET OUT OF THE CAR BEFORE BEING BURNED. THERE WERE NO DEATHS, I WAS THE ONLY OCCUPANT OF THE VEHICLE AND I WAS ABLE TO EXIT THE VEHICLE WITH A MODERATE CONCUSSION, AND MULTIPLE BRUISES. HAD THERE BEEN ANYONE ELSE IN THE CAR, THE OUTCOME WOULD'VE BEEN DIFFERENT. THE VEHICLE HAD 200 MILES ON IT AT THE TIME OF THE ACCIDENT. I DON'T RECOMMEND BUYING A CHEVY, THEY ARE NOT SAFE VEHICLES. GM WILL NOT RETURN MY PHONE CALLS OR DO ANYTHING TO CORRECT THIS ISSUE. *TR

I HEARD THAT THERE IS ANOTHER RECALL ON MY VEHICLE TRANSMISSION CABLE CAN DISCONNECT FROM THE SHIFT LEVER AND THE VEHICLE CAN ROLL AWAY. MY CAR PULLS EVERY TIME I SLOW DOWN OR START TO PUT SPEED ON CAR THAT'S WHERE IS STARTS PULLING AND WON'T GO. THE OTHER RECALL IS THE ENGINE BLOCK HEATER POWER CORD INSULATION. I HAVE HAD TWO RECALLS DONE ON THIS CAR ALREADY VERY DISAPPOINTED. DON'T KNOW IF MY CAR HAS RECALLS ON THE FIRST TWO RECALLS I HAVE MENTIONED. I THOUGHT CARS WERE NOT TO BE SOLD TO CUSTOMERS IF CAR HAD RECALLS. I GET NERVOUS AND FEEL VERY UNSAFE IN THIS CAR!! I HAVE NOT GOTTEN RECALLS LETTERS YET! PLEASE LET ME KNOW IF THESE RECALLS AFFECTS MY CAR. *TR

MOVING WITH TRAFFIC, SNEEZED AND WHEN I OPENED MY YES I COULDN'T STOP IN TIME AND REAR ENDED A STOPPED OR SLOWING DOWN VEHICLE. I WAS WEARING MY SEAT BELT,SLAMMED INTO THE STEERING WHEEL, WONDERED WHY THE AIR BAGS DIDN'T DEPLOY. WENT TO HOSPITAL. BRUISED FROM RIGHT SIDE OF NECK DOWN MY CHEST. FAINT BLACK YES FROM HITTING STEERING WHEEL. BRUISES ON BOTH KNEES. I AM CONCERNED THE AIR BAGS FAILED. YOUR ASSISTANCE WOULD BE APPRECIATED. ALSO HAVE PICTURES OF BRUISING. *TR

SAFETY ISSUE, SO SCARY I AM AFRAID OF DRIVING IT NOW: THE GAS PEDAL HAS A DELAY IN IT AND SCARED ME TO DEATH SEVERAL TIMES, TRYING TO COME OUT OF A STOP LIGHT ON A BUSY INTERSECTION AS THE CAR HAD A 2-3 SECOND DELAY IN RESPONDING TO THE GAS PEDAL, AND THEN WHOOSHED OUT ON TOP OF INCOMING TRAFFIC!!! ON THE HIGHWAY IT HAPPENED SEVERAL TIMES THAT CHANGING LANES BECOMES AN ISSUE AS THIS DELAY IN RESPONDING AND SUDDEN ACCELERATION ALMOST GOT ME INTO AN ACCIDENT LAST WEEK. I HAVE BOUGHT ALL THE WARRANTIES, EXTENDED WARRANTIES, AND TAKEN EXCELLENT CARE OF THE CAR. I HAVE HAD IT ONLY SINCE DECEMBER 10, 2013. WHEN I LEASED IT, I WAS TOLD IT HAD CRUISE CONTROL. IT HADN'T SO THEY HAD TO INSTALL IT FOR FREE. THE CAR DOES NOT COME WITH CRUISE CONTROL ?????!!!! WHEN I TOOK IT TO THE DEALERSHIP FOR MAINTENANCE AND REVIEW OF THE ISSUE, THE MECHANIC FOUND THE SAME BEHAVIOR AND DEEMED IT AS "NORMAL" [???!!!] I TRACED MY TOYOTA COROLLA 2010, AND IT HAD CRUISE CONTROL! I SPOKE WITH THE DEALERSHIP AND THEY TRIED TO SELL ME ANOTHER CAR FOR MORE MONEY DOWN AND HIGHER MONTHLY PAYMENTS, WHEN I REFUSED AND THREATENED WITH WRITING TO GM AND THE ATTORNEY GENERAL, THEY SAID THEY WOULD DO ANYTHING IN THEIR HANDS AND SPEAK WITH THE REGIONAL REP FROM GM. I AM WAITING FOR THEIR RESPONSE. SINCERELY, NOW THAT I KNOW THIS, I WANT MY MONEY BACK THEN I STARTED INVESTIGATING AND FOUND A LOT OF COMPLAINTS OF THE SAME NATURE. THE CRUZES SHOULD BE ALL RECALLED AND MONEYS REFUNDED. I AM AFRAID OF DRIVING THAT CAR AND I WANT A REFUND. I WOULD RATHER LEASE FROM ANOTHER COMPANY. IF I ONLY KNEW THE TOTAL LACK OF RESPECT FOR HUMAN LIFE THAT THE GM EXECUTIVES HAD I WOULD HAVE NEVER LEASED A CHEVY. I DID NOT KNOW UNTIL A WEEK AGO THAT GM WAS RECALLING THOUSANDS OR POORLY MADE CARS! *JS

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED INTERMITTENTLY WHEN SHIFTING GEARS. THE CONTACT ALSO MENTIONED THAT WHEN DRIVING AT HIGH SPEEDS, THERE WOULD BE A REDUCTION IN ENGINE POWER AND THE VEHICLE VIOLENTLY JERKED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS 411 AND THE CURRENT MILEAGE WAS 2,300. UPDATED 09/11/14*LJ THE CONSUMER STATED THE BRAKES WOULD GRAB AND PULL TO THE RIGHT OR LEFT. UPDATED 1/13/2015 *JS

I AM A VERY FRUSTRATED MOTHER WITH THIS VEHICLE PURCHASE. I PURCHASED A CHEVROLET CRUZE FOR MY SON AS A GIFT FOR HIS HIGH SCHOOL GRADUATION FEBRUARY 2, 2014. A MONTH LATER THERE WAS A STOP ON SALES BECAUSE OF THE DANGEROUS RECALL FOR THE FRONT AXLE RIGHT HALF THAT CAN BREAK. THE CAR HAS BEEN SITTING IN THE DEALER FOR 2 MONTHS AND I AM MAKING PAYMENTS ON A VEHICLE THAT WE CANNOT EVEN USE. I KNOW IT IS NOT THE DEALERS FAULT , IT IS THE GMC MANUFACTURING COMPANY. I KNOW SOMEONE NEEDS TO BE HELD ACCOUNTABLE FOR THIS. THIS IS A DISGRACE TO OUR COUNTRY. HOW CAN ONE OF THE BIGGEST CAR COMPANIES IN THE UNITED STATES BE SO IRRESPONSIBLE? AFTER ALL THE BAILOUT MONEY THAT WAS GIVING TO THEM OUT OF OUR TAX DOLLARS. I DO NOT EVEN FEEL SAFE FOR MY SON TO DRIVE THAT CAR ANY MORE EVEN IF THEY REPLACE THE PARTS. I WOULD PROBABLY NEED TO GET A SECOND OR THIRD OPINION. WHAT AM I MY SUPPOSED TO DO TRADE IN THE CAR FOR WHAT? FOR ANOTHER VEHICLE THAT HAS MORE RECALLS. IT LOOKS LIKE ALL OF THE GMC VEHICLES HAVE RECALLS. WE PURCHASED THE CRUZE BECAUSE IT WAS ECONOMICAL ON GAS AND LOOK I HAVE A FRUSTRATED TEEN THAT IS STARTING COLLEGE IN LESS THAT A MONTH AND CANNOT DRIVE HIS BRAND NEW CAR. I KEEP GETTING MESSAGES ABOUT OTHER RECALLS, THE RECENT ONE WAS THE DEFECTIVE AIR BAGS. PLEASE TELL ME WHAT I CAN DO TO FEEL BETTER. I CALLED GMC ASKED TO TALK TO A SUPERVISOR AND WAITED AND WAITED AND THEY WASTED MY TIME BECAUSE NO ONE WANTS TO HEAR A MOTHER COMPLAINING ABOUT HER CHILD'S SAFETY. IF EVERYONE WOULD DO THEIR JOB CORRECTLY, NO ONE WOULD BE HAVING THESE PROBLEMS. I REALLY HOPE SOMEONE IS HELD ACCOUNTABLE FOR ALL OF THIS. HOW CAN THEY REPLACE THE PARTS WITH USED PARTS? I REALLY HOPE THAT ALL OF US BEING AFFECTED BY THESE GET SOME INCENTIVE TO KEEP OUR CARS AND TO HELP US TO EASE OUR FRUSTRATION. I AM REALLY CONCERNED ABOUT MY SON'S SAFETY. HELP!!! THANKS SO MUCH FOR YOUR TIME. *TR