2012 Chevrolet Cruze

AS I WAS DRIVING DOWNHILL FROM FLAGSTAFF TO PHOENIX, ARIZONA, I NOTICED MY CAR WASN'T ACCELERATING THE WAY IT SHOULD. SO, I WAS DRIVING FROM A 7000 FEET ELEVATION TO A 2000 FEET ELEVATION ON STEEP HILLS NOT UNDERSTANDING WHY I DIDN'T HAVE FULL CONTROL OVER MY CAR. IT WAS SCARY TO SAY THE LEAST. I BROUGHT MY CAR TO MY CHEVY DEALER 3 TIMES BEFORE IT FINALLY DID THIS AND IT FINALLY GAVE OUT ON ME 2 DAYS AFTER THE WARRANTY EXPIRED. I WENT TO THE DEALER 3 TIMES TO FIX THE ISSUE UNTIL MY TRANSMISSION FINALLY DECIDED TO GIVE OUT ON ME. AND NOW CHEVY IS SAYING THAT THEY CAN'T HELP ME AT ALL.

I HAVE A 2012 CHEVY CRUZE LT, IT DOESN'T EVEN HAVE 75K AND I'VE ONLY HAD IT FOR 2 YEARS. DRIVING THROUGH NORTH LITTLE ROCK ON THE INTERSTATE MY TEMPERATURE GAGE SHOT FROM COOL TO RED, MY CAR DINGED AND POSTED A MESSAGE A/C OFF DUE TO HIGH ENGINE TEMPS. MY A/C WAS NOT ON, AS I WAS PULLING OVER ANOTHER MESSAGE DINGED AND MY ENGINE POWER WAS REDUCED. I LET THE CAR IDLE AS THE NEXT MESSAGE INSTRUCTED ME TO DO, THE TEMP WOULD NOT GO DOWN. I TURNED THE CAR OFF AND CALLED FOR A RIDE. THANKFULLY A NLR POLICE OFFICER SAT WITH ME UNTIL MY BOYFRIEND CAME AS I WAS BROKE DOWN ON A BAD SIDE OF TOWN. THAT BEING SAID, WE HAD THE CAR TOWED TO OUR ASE INDEPENDENT MECHANIC TO HAVE IT DIAGNOSED AS WE THOUGHT IT WAS JUST THE THERMOSTAT STICKING. NOPE! BLOWN HEAD GASKET! ALL BECAUSE OF A FAULTY WATER INLET. IT IS A KNOWN PROBLEM ALL ACROSS THE FORUMS. MY MECHANIC HAD REPLACED NUMEROUS INLETS ON THESE CARS AND CHEVY HAD YET TO DO A RECALL. I CONTACTED GM AND FILED A COMPLAINT. THEY ARE ONLY REPLACING FAULTY WATER PUMPS, EVEN THOUGH THE WATER PUMP REPLACEMENT PARTS INCLUDE THE WATER INLET. I WAS TOLD I HAD TO HAVE IT DIAGNOSED BY THEIR DEALERSHIP AND AFTER MUCH BACK AND FORTH FINALLY GOT THE DIAGNOSTIC FEE WAIVED. I RECEIVED A CALL TODAY FROM THE DEALER INFORMING ME THAT I HAVE A CRACKED HEAD, WARPED GASKET, AND NEED TO REPLACE THE ENGINE. THIS IS ALL DUE TO A DEFECT THE MANUFACTURER KNOWS ABOUT. TO TOO IT OFF THE POWER TRAIN WARRANTY EXPIRED IN MARCH AND MY EXTENDED WARRANTY EXPIRED 5K MILES AGO. CHEVY WANTS ME TO PAY OUT OF POCKET TO REPLACE ALL THE DAMAGE THAT OCCURRED FROM THEIR DEFECT. I AM CONTACTING THE BBB, MY ATTORNEY GENERAL, AND ANY NEWS OUTLET I CAN TO GET THIS ISSUE BROUGHT TO LIGHT. WITH A VEHICLE JUST OVER 5 YEARS OLD AND NOT EVEN 100,000 MILES ON IT TO HAVE TO REPLACE AN ENGINE IS LUDICROUS.

HOW MANY COMPLAINTS HAVE BEEN MADE AS THE TRANSMISSION CAN SEEM LAGGY AN UNRESPONSIVE AT TIMES IN THESE VEHICLES. I PURCHASED THIS VEHICLE AT 42000 MILES AND AT 70,000 MILES THE TRANSMISSION HAS WENT OUT. WHILE GOING DOWN THE ROAD THE TRANSMISSION LAGS AS IN IT DOESN'T HAVE ENOUGH FLUID OR IT IS SLAMMING INTO GEAR. OH GOING DOWN THE ROAD AND SWITCHING GEARS YOU HEAR CLUNK AND IT JERKS YOU BACK IN YOUR SEAT. THE SHIFTER INDICATOR ON THE DASH WHEN PUT INTO DRIVE WILL NOT APPEAR ALL THE TIME CAUSING ENGINE TO MISFIRE TURNING OFF TRACTION CONTROL AND STABILITY CAUSING THE CAR TO GO INTO LIMP MODE WHEN STARTING THE CAR FROM THE STATIONARY POSITION. AS OF YESTERDAY WHEN SHIFTING INTO GEAR THE TRANSMISSION WENT COMPLETELY OUT. CAR WAS TAKEN TO THE DEALERSHIP TOLD IT WAS OUT OF WARRANTY AND WOULD HAVE TO PAY FOR THE REPAIRS. CAR WAS ACTUALLY PRODUCED IN 2011 THE YEAR THAT CHEVY DID HAVE RECALL ON THE CHEVROLET CRUZES FOR TRANSMISSION ISSUES. CAR WAS BOUGHT NOVEMBER 2011 BY PREVIOUS OWNER.

VALVE COVER REPLACEMENT - MY CAR HAS HAD VARIOUS CODES GOING FOR MONTHS. THESE VARIOUS CODES ALL POINT TO AN EMISSIONS LEAK FROM THE VALVE COVER AND NOW I HAVE TO REPLACE THIS AND IT IS ONE ENTIRE UNIT. I SEE MANY COMPLAINTS ABOUT THESE SPRINGS AND VALVE COVERS. IF CHEVROLET KNEW IT WAS A PROBLEM, WHY WOULDN'T THEY RECALL THESE AND FIX THIS BEFORE MAKING A SINGLE MOM LIKE ME WHOSE TRYING TO GO BACK TO SCHOOL, PAY FOR THIS! I HAVE TO WORRY ABOUT PULLING OUT IN FRONT SOMEONE AND THE CAR STALLING AND RISKING MY AND MY CHILDREN'S LIVES ALL BECAUSE CHEVY USED A CHEAP, POORLY DESIGNED PART FOR THIS!

ON AUGUST 19, 2017, I WAS ON THE ROAD, DROVE PASSED SOUTH CENTER MALL WHEN I FELT THAT THERE WAS SOMETHING WRONG WITH MY ENGINE BECAUSE IT WASN'T DRIVING FAST AS USUAL. I PULLED OVER TO THE SIDE OF THE ROAD, AT INSPIRUS CREDIT UNION IN TUKWILA TO CHECK THE ENGINE IF IT WAS OKAY WHEN I SMELLED A FAINT SCENT OF SMOKE. I DROVE BACK HOME TO PARK IT FOR FEAR OF THE ENGINE EXPLODING. OUR FAMILY MECHANIC CHECKED THE ENGINE AND SAID THAT THE FAN IS TOO LOUD AS IF SOMETHING IS CAUSING IT TO BE OVERWORKED. THE ENGINE FAN HAS ALWAYS BEEN LOUD AFTER MY OIL CHANGE ON JULY 21, 2017. THE ENGINE LIGHT HAS NOT BEEN TURNED OFF SINCE THE OIL CHANGE AND I KNOW THAT THERE IS SOMETHING WRONG WITH THE VEHICLE. ALSO, I ENTERED THE VIN NUMBER ONLINE AND IT SAID THAT THE RECALL ON MY CAR IS INCOMPLETE. THE DEALER DID NOT INFORM ME ABOUT THE RECALL NOR MENTIONED ANYTHING ABOUT IT WHEN I BOUGHT IT. THEY DID NOT GIVE ME A WRITTEN LETTER OF THE RECALL OR EVEN SPECIFIED THE RECALL BEING INCOMPLETE.

2012 CHECK CRUZE W VIN NUMBER THAT SHOWS NO RECALL HAS THE SAME PROBLEM AS RECALLED CARS. DATED AND MFRD IN THE SAME MONTHS. TRANSMISSION PROBLEM "SURGING" OR JUMPING OUT OF GEAR AND THEN BACK IN. LATER THE CAR DID NOT GO IN REVERSE FROM A PARKED POSITION AND FINALLY, THE CAR STOPPED 100% AND WOULD NOT DRIVE. AT NO TIME WAS THE CAR BEING RACED, AT HIGHWAY SPEEDS OR STRUGGLING WITH LARGE HILLS OR ETC. SPEEDS WERE AT SIDE ROAD SPEEDS OF 0(PARKING LOT) -25-35 MPH ZONES. MILEAGE IS AT 72,000 MILES CLEARLY WITHIN THE 1000,000 MILE TIMEFRAME. THIS TRANSMISSION PROBLEM FROM LOOKING AT ALL OF THE REPORTED ACROSS THE NET SHOULD BE DEFINITIVELY ON RECALL AS I'VE READ MANY REVIEWS ABOUT THE 2011 AND 2012 MODELS HAVING THESE TRANSMISSION PROBLEMS. ALL 2012 MODELS NOT JUST SOME OF THE DATES. IT CLEARLY APPEARS THAT ALL MONTHS OF 2012 MODELS WERE AFFECTED.

(THIS LETTER IS ABOUT HOLDING INDIVIDUALS ACCOUNTABLE FOR THEIR RESPONSIBILITIES.) WE PURCHASED A NEW CAR IN 2012 A CHEVY CRUZE , THE TRANSMISSION FAILED ON 7-15-2017 IT NEEDS A REBUILD . ( THIS TO US IS UNACCEPTABLE ) WE HAVE NEVER HAD A VEHICLE WITH THIS ISSUE . WE ALWAYS TAKE CARE OF PREVENTIVE MAINTENANCE ON TIME AND WHEN IT'S DUE. THE FLUIDS IN THIS CAR ARE NEVER LOW OR LEAKING , IT NEVER PULLS OR HAULS LOADS, IT'S NEVER ABUSED OR OVERHEATED TO CAUSE THIS ISSUE. WE HAD THE CAR TOWED BY AAA 7-17-2017 TO MASTER TRANSMISSION IN ROSEMOUNT MN , AFTER LEARNING THIS WILL COST $3500.00 TO REPAIR , WE CALLED CHEVROLET CUSTOMER ASSISTANCE CENTER AT 1-800-222-1020 ON 7-18-2017 TALKED TO ARLEEN, WE EXPLAINED OUR SITUATION SHE TOOK OUR INFORMATION , GAVE US A CASE # 8-3096863922, SHE SAID SHE COULD HELP, THEY WILL TAKE CARE OF THIS AND NOT TO WORRY. SHE TRANSFERRED US TO GM ROADSIDE ASSISTANCE AND THEY TOWED THE CAR TO VALLEY CHEVROLET DEALERSHIP IN HASTINGS MN. ON 7-20-2017 THIS DEALERSHIP CALLED US AND SAID THEY RECEIVED AN EMAIL FROM CHEVROLET STATING CHEVROLET WILL PAY ZERO FOR THIS REPAIR. THE PROBLEM IS ( WHY DID THEY SAY THEY CAN HELP & WILL TAKE CARE OF THIS ) THEN TOW THE CAR WILLINGLY TO THE DEALERSHIP AND THEN REVERSE THEIR DECISION ? ON TOP OF ALL THIS THE DEALERSHIP WANTS EVEN MORE MONEY OVER $3700.00 TO REPAIR. THIS CHEVROLET CORPORATION MADE OUR SITUATION EVEN WORSE BECAUSE THEY DON'T STAND BEHIND THEIR PRODUCT OR WORDS. IT'S A HIGHER REPAIR AT DEALERSHIP AND THEY WILLINGLY TOWED THE CAR TO DEALERSHIP AND NOW WANT US TO PAY TOW BACK TO ROSEMOUNT MN . WE NEVER KNEW WE WERE BUYING A $20,000.00 DISPOSABLE VEHICLE. WE HAVE (2 IGNITION KEYS) 1 BROKE IN HALF UNDER NORMAL USE , THE OTHER KEY HAS A FRACTURE ON THE VERGE OF SNAPPING IN HALF FROM NORMAL USE.

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE STATIONARY, THE ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT SMOKE CAME FROM UNDER THE HOOD OF THE VEHICLE DIRECTLY AFTER THE VEHICLE WAS PURCHASED. CHEVROLET OF BROADSHEADVILLE, PENNSYLVANIA WAS MADE AWARE OF THE SERIES OF FAILURES AND DIAGNOSED THAT THE ENGINE COOLANT THERMOSTAT WAS FAULTY. IN ADDITION, THE TRANSMISSION WAS REPLACED, UNDER A MANUFACTURERS RECALL, BUT THE FAILURE RECURRED THEREAFTER. THE DEALER STATED THAT THE CONTACT WOULD HAVE TO GET USED TO THE NEW TRANSMISSION AND THE WAY THE VEHICLE OPERATED AFTER THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY IN REGARDS TO THE MILEAGE. THE FAILURE MILEAGE WAS 78,000. THE VIN WAS NOT AVAILABLE. UPDATED 09/06/17*LJ *JS