2012 Chevrolet Cruze

THIS CAR HAS HAD SEVERAL PROBLEMS. THEY HAVE HAD TO REPLACE A VACUUM PUMP, THE ENGINE SHIELD RECALL, THE BRAKES STICK, THERE IS A HORRIBLE SMELL OF HOT TRANSMISSION FLUID CONSTANTLY, THE TRANSMISSION COOLANT LINES HAVE BEEN REPLACED, A PUMP ABOVE THE FUEL TANK HAS BEEN REPLACED, THE CAR SURGES AND CAUSES THE RPM GAUGE TO BOUNCE, THE AXLES HAVE HAD LEAKS FIXED, THE EXTERIOR TRUNK BUTTON DOESN'T WORK, DRIVING DOWN THE ROAD IT SOUNDS LIKE A PLASTIC BOTTLE IS STUCK INSIDE THE PASSENGER SIDE FRONT DOOR, SOME TIMES AFTER PUTTING THE KEY IN THE IGNITION IT WON'T TURN, THE SUSPENSION SYSTEM POPS AND CRACKS, THE AXLE SQUEALS, SHIFTS AT INAPPROPRIATE TIMES OR NOT WHEN IT IS SUPPOSED TO, THE BACK UP SENSOR WILL BEEP WHEN NOTHING IS THERE SOME TIMES, DOESN'T FEEL LIKE THERE IS ANY PRESSURE BEHIND THE BRAKES SOME TIMES, AND SMOKE ROW OUT FROM UNDER THE HOOD WHEN STOPPED AT STOP LIGHTS SOME TIMES. I THINK THAT IS EVERY THING BUT IT HAS BEEN A CONSTANT NIGHTMARE. I AM GUESSING ON MILES AND DATES, BUT IT WAS NOT VERY LONG AFTER I GOT IT BRAND NEW THAT IT STARTED HAVING PROBLEMS. WHEN I STARTED HAVING SHIFTING AND LEAKS IN THE TRANSMISSION, THE DEALERSHIP COULDN'T FIGURE OUT WHAT WAS WRONG, I HAD TO POINT OUT THE LEAK MYSELF AND THEN HE SAID HE WOULD GET THE PARTS ORDERED AND THEY WOULD BE IN WITHIN 3 DAYS. 2 WEEKS LATER I CALLED GM, THEN IT WAS WITHIN A WEEK I WAS CONTACTED BY THE DEALER THAT THEY HAD THE PARTS, AFTER GM SAID SOMEONE WOULD CONTACT ME WITHIN 48 HOURS. THIS HAS BEEN SUCH A HASSLE I AM NOW VEHICLE SHOPPING AND WILL NOT PURCHASE ANOTHER CHEVROLET. *TR

PURCHASED THE CAR ON 28 APRIL 2014 FROM KNOX FORD IN RADCLIFF, KY. NOTICED A FAINT BURNING SMELL. WAS ADVISED THAT I RODE THE CLUTCH DURING THE TEST DRIVE. HAD THE CAR CHECKED OUT AND WAS ADVISED IT WAS GOOD TO GO. THE CAR WAS DELIVERED ON 30 APRIL. IT WAS FINALLY DRIVEN ON 5 MONDAY 2014 DOWN TO FORT CAMPBELL, KY. AT THAT POINT THE CAR REEKED OF BURNING CERAMIC AND THE POWER STEERING LOCKED UP COMPLETELY. AFTER RESTING IT FOR A FEW MINUTES AND RESTATING THE CAR, IT REENGAGED. CONTACTED DEALER AND WAS ADVISED TO GO TO LOCAL CHEVY DEALER FOR ASSESSMENT. CHEVY DEALER ADVISED THAT THE POWER STEERING MODULE WAS READING THAT IT WAS OUT OF CENTER AND DISENGAGING. WAS ALSO ADVISED THAT A PART OF THE CLUTCH ASSEMBLY HAD BEEN REPLACED A FEW THOUSAND MILES PREVIOUSLY AND SEEMED TO BE RUBBING INCORRECTLY. KNOX FORD ADVISED ME TO RETURN THE CAR TO THEIR DEALERSHIP (120 MILES AWAY) AND THEY WOULD WORK ON THE CAR. UPON LEAVING THE OTHER DEALERSHIP, THE POWER STEERING LOCKED UP AGAIN AND DIDN'T REENGAGE. DROVE THE CAR 120 MILES WITHOUT POWER STEERING AND RETURNED TO KNOX FORD TO HAVE THEM TAKE TO TO A CHEVY DEALERSHIP. THE POWER STEERING MODULE WAS REPLACED AND THE CAR ALIGNED. THE CHEVY DEALER COULDN'T FIND AN ISSUE WITH THE CLUTCH. RECLAIMED THE CAR ON 16 MAY 2014 AND DROVE THE CAR BACK DOWN TO FORT CAMPBELL TODAY 19 MAY 2014. ONCE AGAIN, THE BURNING SMELL HAS RETURNED. NOT AS STRONG BUT IT'S STILL THERE. *JS

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE HESITATED TO ACCELERATE INTO THE SECOND GEAR. THE CONTACT MENTIONED THAT THE FAILURE WOULD OCCUR ONLY WHEN SHIFTING INTO THE SECOND GEAR FROM THE FIRST GEAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN SHIFTING INTO DRIVE, THE VEHICLE WOULD REVERSE AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION PRESSURE THERMOSTAT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 69,100.

COOLANT SMELL INSIDE VEHICLE CABIN AND OUTSIDE OF VEHICLE. NOTICED WHEN I FIRST PURCHASED THE CAR DURING THE WINTER. THIS OCCURS AFTER EXTENDED DRIVES, TYPICALLY MORE THAN 30 MINUTES, DURING COLD WEATHER WHEN USING THE HEAT. PROBLEM HAS PROGRESSIVELY GOTTEN WORSE. GM HAS LOOKED INTO IT APPROXIMATELY 8 TIMES. 4 REPAIR ATTEMPTS (COOLANT RESERVOIR CAP REPLACEMENT, WATER PUMP, COOLANT RESERVOIR MODIFICATION AND HVAC ASSEMBLY REPLACEMENT). PROBLEM HAS NOT BEEN RESOLVED. INTERNET SEARCH HAS REVEALED MANY OWNERS EXPERIENCING THE SAME CONDITION, AS WELL AS A CLASS ACTION LAW SUIT DUE TO THE COOLANT SMELL INSIDE THE VEHICLE CABIN. THIS IS A HEALTH RISK TO ALL OCCUPANTS. FURTHER RESEARCH REVEALED AFFECTED MODELS INCLUDE THE: CRUZE, MALIBU AND SONIC. *TR

THE RADIO AND DASH BOARD LIGHTS (SERVICE STABILITRAK) HAVE BEEN FLASHING ON AND OFF THEN THIS EVENING WHILE DRIVING ON A STRAIGHT ROAD, THE "SERVICE POWER STEERING" LIGHT FLASHED ON AND MY STEERING WHEEL LOCKED UP. THAT CONTINUED FOR APPROX. 2 MINUTES THEN STARTED WORKING CORRECTLY. WHEN I GOT HOME AND PULLED INTO MY PARKING SPOT AND TURNED MY CAR OFF EVERYTHING TURNED OFF, INCLUDING MY INTERIOR LIGHTS AND I COULDN'T REMOVE MY KEY FROM THE IGNITION. I LET IT SIT FOR APPROX. 5 MINUTES THEN TRIED TO START THE CAR AND IT DID TURN ON SO I TURNED IT OFF AGAIN AND I WAS ABLE TO REMOVE THE KEY. THE DEALERSHIP I BOUGHT THE CAR FROM TWO MONTHS AGO (USED, WITH 38K MILES) TOLD ME THAT THIS IS NOT COVERED UNDER THE POWER TRAIN WARRANTY BUT WOULD HAVE BEEN COVERED UNDER THE BUMPER-TO-BUMPER WARRANTY (EXPIRED BEFORE I BOUGHT THE CAR). NOW, I'M RESPONSIBLE FOR PAYING FOR A SERIOUS DEFECT THAT COULD POTENTIALLY RESULT IN A SERIOUS OR FATAL INCIDENT. CHEVROLET/GENERAL MOTORS -- PLEASE FIX THIS WITHOUT CAUSING CONSUMERS ANY FURTHER MONETARY, PHYSICAL, OR EMOTIONAL ISSUES. *TR!....UPDATED 07/31/14 *BF

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE CLUTCH FAILED AND THE TRANSMISSION SLIPPED GEARS. THE CONTACT ALSO MENTIONED THAT STEERING THE VEHICLE BECAME DIFFICULT AND A BURNING ODOR WAS SMELLED. IN ADDITION, THE FAILURE OCCURRED THREE TIMES AND THERE WAS A TRANSMISSION FLUID LEAK. THE VEHICLE WAS TAKEN TO THE DEALER WHO INFORMED THE CONTACT THAT THE FLY WHEEL, CLUTCH, AND BEARINGS WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

TO BEGIN WITH,I HAVE HAD SEVERAL PROBLEMS WITH MY 2012 CHEVY CRUZE AND HAVE BEEN GIVEN THE RUNAROUND. MY FIRST CONCERN IS THAT I BOUGHT MY 2012 CHEVY CRUZE ON 09/18/2012 AND WAS NOTIFIED DAYS LATER OF A MAJOR SAFETY RECALL ABOUT THE POSSIBILITY OF ENGINE FIRES FROM FLUID SPILLS. I FIND OUT THAT THIS RECALL WAS ANNOUNCED ON 06/22/12.(NHTSA CAMPAIGN #:12V288000) WHY WAS I SOLD A VEHICLE THAT WAS UNDER RECALL FOR 3 MONTHS? AND WAS NEVER EVEN MENTIONED PRIOR OR POST SALE. ONSTAR HAD TO NOTIFY ME AND THEN I HAD TO GET IT FIXED. MY SECOND CONCERN IS THAT THERE IS AN COOLANT SMELL IN THE CAB OF THE VEHICLE AND ALTHOUGH NOT ALWAYS NOTICEABLE, IT IS MORE NOTICEABLE IN COLDER WEATHER. TOOK VEHICLE TO DEALER AND THEY PLAYED STUPID AND SAID THEY DON'T SMELL ANYTHING AND THAT THE SMELL COULD BE A "DIRTY CABIN AIR-FILTER"? NOBODY WANTS TO SMELL COOLANT WHEN DRIVING!! MY THIRD CONCERN IS THAT WHEN TAKING OFF FROM A DEAD STOP OR ACCELERATING AFTER LETTING OFF THE GAS FOR A SECOND THE VEHICLE ALMOST ALWAYS SHIFTS ROUGHLY. TOOK TO DEALER AND WAS TOLD THAT ITS PROBABLY JUST THE "TURBO KICKING IN". MY FOURTH CONCERN IS ABOUT THE RECALL (NHTSA CAMPAIGN #:12V288000) MY VEHICLE(WHERE THE ENGINE SHIELD WAS) IS ALREADY RUSTING AND IS A VERY BIG CONCERN WITH THE FUTURE OF MY VEHICLE(EVEN AFTER WARRANTY PERIOD) RUST NEVER GOES WELL WITH A VEHICLE! I'M CONCERNED THAT PARTS WILL WEAR PREMATURELY BECAUSE OF THIS! NOT TO MENTION THAT I AM GETTING LESS MPG SINCE THE SHIELDS BEEN REMOVED. NOW TODAY I GET ANOTHER MAJOR SAFETY RECALL ABOUT MY BRAKES.(NHTSA CAMPAIGN #:13V360000) WHICH WOULD EXPLAIN WHY MY BRAKES SOMETIMES REQUIRE ME TO PRESS THEM REALLY HARD ALL THE WAY DOWN TO STOP IT. IT CURRENTLY SITS AT AROUND 26,000 MILES, I AM THUS FAR VERY DISSATISFIED WITH THE VEHICLE. I DON'T KNOW MY OPTIONS BUT KNOW THAT IF THINGS DON'T START LOOKING BETTER, I WILL NEVER BUY CHEVY OR RECOMMEND CHEVY AGAIN. *TR

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN THE VEHICLE REACHED 35 MPH, IT WOULD JERK AND HESITATE TO ACCELERATE. THE CONTACT ALSO MENTIONED THAT THE ACCELERATOR FAILED TO RESPOND TO ACCELERATION ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC STATED THAT THE TRANSMISSION HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT AFTER 16,000 MILES THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 600. THE CURRENT MILEAGE WAS 17,100.

WHILE PULLING INTO PARKING SPACE CRAWLING INTO POSITION THE BRAKES FAILED AND THE CAR VIBRATED AND LUNGED FORWARD CRASHING INTO A BRICK WALL. THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR THE CAR THEN BEGAN TO VIBRATE THEN ACCELERATE FORWARD HITTING BRICK WALL. I BELIEVE THAT THE TURBO CHARGE ENGAGED BECAUSE OF THE VACUUM BOOST FAILED CAUSING THE TURBO TO ENGAGE. FILED COMPLAINT WITH GM NO LUCK SAID IT WAS DRIVER ERROR. NEEDLESS TO SAY WE ARE REPAIRING THE CAR THEN TRADING IN. I HAVE CONTACTED LOCAL MEDIA CAN'T SEEM TO GET ANY HELP. WE HAVE BEEN LOYAL CHEVY OWNERS FOR OVER 20YEARS NEVER AGAIN. I THINK THE PUBLIC NEEDS TO BE WARNED BEFORE SOMEONE GETS KILLED. IF SOMEONE WAS WALKING ACROSS THE FRONT OF THE CAR THEY WOULD HAVE DIED. *TR