2011 Chevrolet Cruze

2011 4DR ECO.VEHICLE LEAKING ANTIFREEZE, STRONG SMELL OF COOLANT AND RECALL NHTSA CAMPAIGN 12V288 GM 12081 OIL ON ENGINE SHIELD, REPAIR DONE 11/7/2013 WHILE VISITING COLORADO SPRINGS, CO... DEALER INVO CLAIMS THERMOSTAT HOUSING LEAKING, REPLACED PART...CRUISE CONTROL NOT HOLDING. ..NOT ADDRESS...11-12-2013 2ND FAILURE COOLANT LEAK AND OIL MILEAGE AT FAILURE 93513 DEALER FOUND LEAK AT THE CORNER OF WATER OUTLET ON REAR CYLINDER HEAD, AND REPLACED OUTLET TUBE..11-23-13 WENT TO START MY CAR FOUND ANTIFREEZE AND OIL LEAKING ON THE GROUND....CALLING DEALER IN COLORADO SPRINGS AGAIN...THIS IS [XXX]...SOMETHING WHEN ITS COLD IS CAUSING COOLANT AND OIL TO LEAK...FOUND MANY SERVICE BULLETINS FOR THESE ITEMS AND 2 RECALLS FOR THIS PROBLEM... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE OVER HEATED AND THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN DIAGNOSED THAT THE COOLING SYSTEM WAS DEFECTIVE WHICH CAUSED THE COOLING FLUID AND OIL TO MIX. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 101,263.

WHILE DRIVING IN RAIN THE DRIVER'S SIDE WIPER BLADE STOPPED WORKING. IT WAS SCARY BECAUSE I COULD NOT SEE. I PULLED IN AT MECHANIC SHOP TO CHECK IT OUT. THE MECHANIC SHOWED ME WHERE THE ARM FOR THE DRIVER SIDE IS CONNECTED BY BEING PRESSED INTO A BALL. IN MY VEHICLE THE ARM POPPED OUT OF THE BALL CAUSING THE DRIVER'S SIDE BLADE TO STOP WORKING. THE PLASTIC SOCKET PROBABLY GOT WORN. THE MECHANIC DID NOT HAVE THE ARM AVAILABLE SO HE INNOVATED. I OWNED SEVERAL VEHICLES IN MY LIFE AND MUCH OLDER AND THE WIPER BLADES NEVER QUIT LIKE THIS. I THINK IT IS A SAFETY ISSUE AND I AM SCARED DRIVING THE CRUZE. I STILL HAVE THE INNOVATED FIX IN CASE SOMEBODY WANTS TO LOOK AT IT. I AM VERY DISAPPOINTED WITH CHEVY. *TR

EVERY TIME I USE MY HEATER I GET A STRONG BURNING SMELL OF COOLANT/ ANTIFREEZE AND LOSS OF COOLANT. MOSTLY WHEN I AM STOPPED AT A TRAFFIC LIGHT/STOP SIGN AND IT'S INTERMITTENT BETWEEN SLIGHT OR REALLY STRONG. I DID A LOT OF ONLINE RESEARCH AND FOUND LOTS OF OTHER PEOPLE WITH THE SAME COMPLAINTS, EVEN FOUND LOCAL NEWS STORIES FROM OTHER STATES ON YOUTUBE. ALL FINGERS SEEM TO POINT TO THE HEATER CORE AND OR THE GREASE USED IN THE HVAC SYSTEM.THE SMELL IS SO BAD SOMETIMES THAT I HAVE TO ROLL DOWN AT LEAST TWO WINDOWS AND TURN OFF THE INTERIOR FAN UNTIL I START DRIVING AGAIN. I BOUGHT THE CAR CERTIFIED USED A COUPLE OF MONTHS AGO AND THEY SHOULD HAVE CAME UP WITH A SOLUTION 2 YEARS AGO WHEN THE PROBLEM AND COMPLAINTS STARTED. THIS ISSUE NEEDS TO BE RECALLED ALREADY. THIS IS A HEALTH ISSUE! I WOULD REALLY LIKE TO ENJOY MY FIRST NICE CAR AND NOT WORRY ABOUT GETTING SICK OR DYING FROM THIS! *TR

WHILE DRIVING AT ANY SPEED FOR IT HAS HAPPENED SEVERAL TIMES THE RPM'S GO SO HIGH THE CAR ACCELERATES AND IT SOUNDS LIKE THE ENGINE IS GOING TO BLOW UP... AT THE SAME TIME THE STEERING COLUMN LOCKS AND I LOOSE ALL ABILITY TO STEER THE VEHICLE AND THE BRAKE ALSO TRY TO LOCK. MAKING THE CAR FEEL LIKE I RAN SOMETHING OVER AND IT STUCK UNDER THE CAR.... PULLING THE EMERGENCY BRAKE AND PUTTING THE CAR IN NEUTRAL HELP BRING IT TO A STOP- *TR

ABOUT 4 PM ON 8/31/13:PULLING INTO PARKING SPACE IN FRONT OF SANDWICH SHOP AND HAIR SALON. NORMAL BRAKE PRESSURE APPLIED BUT VEHICLE DID NOT STOP, THEN BOTH FEET PRESSED ON BRAKE, BUT CARS MOMENTUM CAUSED IT TO JUMP THE CEMENT PARKING BLOCK. TO AVOID CRASHING THROUGH SALONS GLASS FRONT, STEERING WHEEL WAS TURNED SHARPLY TO THE RIGHT AND CAR CRASHED INTO, AND CAME TO A STOP AT BUILDINGS OUTSIDE SUPPORTING STRUCTURE. IN SO DOING, A CAR PARKED IN THE SPACE TO THE RIGHT, SUSTAINED DAMAGE TO DRIVERS SIDE- FRONT BUMPER. CHEVY CRUZE SUSTAINED CONSIDERABLE DAMAGE TO RIGHT SIDE DOOR PANELS AND RIGHT-FRONT BUMPER. *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH AND DEPRESSING THE BRAKES, THE VEHICLE SURGED AS THE BRAKES BECAME UNRESPONSIVE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE VACUUM SENSOR WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

MY 2011 CHEVY CRUZE HAS AN ACCELERATION HESITATION. STARTING ABOUT 2 MONTHS AFTER I BOUGHT THE CAR IN 2010 THE ISSUE BEGAN. WHEN I NEED TO ACCELERATE IN CERTAIN SITUATIONS SUCH AS PULLING OUT ON A ROAD, PASSING ANOTHER VEHICLE, ACCELERATING AFTER REDUCING SPEED, ETC. ETC. THE CAR LOSES POWER WHEN I STEP ON THE GAS FOR THREE-FIVE SECONDS BEFORE SLOWLY RESPONDING AND ACCELERATING TO WHERE I NEED IT TO BE. IT'S AS IF THE CAR DIES FOR A FEW SECONDS. THOSE FEW SECONDS ARE ALWAYS IN SITUATIONS WHEN I NEED TO BE MOVING. I BROUGHT THE CAR IN TO THE DEALERSHIP AND WAS TOLD THAT IT WAS NORMAL.THE ISSUE IS GETTING WORSE SO I BROUGHT THE CAR IN TO DEALERSHIP AGAIN AND WAS TOLD THERE WAS NOTHING WRONG.MY CAR WAS IN FOR OTHER RECALLS AND THEY GAVE ME A LOANER 2013 CRUZE TO DRIVE. THE NEWER CRUZE DID NOT HAVE THE HESITATION PROBLEM AT ALL, IT DROVE BEAUTIFULLY. THERE ARE THOUSANDS OF PEOPLE WITH THE SAME YEAR, MAKE AND MODEL THAT HAVE THIS SAME ISSUE. IT IS DANGEROUS!! JUST BECAUSE NO ONE THAT WE KNOW OF HASN'T DIED YET THAT DOESN'T MEAN THAT THERE ISN'T AN ISSUE. THE 2011 CRUZE IS UNSAFE AND SOMEONE NEEDS TO DO SOMETHING ABOUT IT. *TR

MY 2011 CHEVY CRUZE HAS AN ACCELERATION HESITATION THAT CAUSES ME TO FEEL TOTALLY UNSAFE IN THE VEHICLE. STARTING ABOUT 6 MONTHS AFTER I BOUGHT THE CAR IN 2011 THE ISSUE BEGAN. WHEN I NEED TO ACCELERATE IN CERTAIN SITUATIONS SUCH AS PULLING OUT ON A ROAD, PASSING ANOTHER VEHICLE, ACCELERATING AFTER REDUCING SPEED, ETC. ETC. THE CAR LOSES POWER WHEN I STEP ON THE GAS FOR THREE-FIVE SECONDS BEFORE SLOWLY RESPONDING AND ACCELERATING TO WHERE I NEED IT TO BE. IT'S AS IF THE CAR DIES FOR A FEW SECONDS. THOSE FEW SECONDS ARE ALWAYS IN SITUATIONS WHEN I NEED TO BE MOVING AND I DON'T LIKE IT. I BROUGHT THE CAR IN TO THE DEALERSHIP AND WAS TOLD THAT IT WAS TURBO LAG. THINKING I DIDN'T KNOW MUCH ABOUT CARS, I LET IT GO. THE ISSUE IS GETTING WORSE (AND THERE WERE NUMEROUS OTHER LITTLE ISSUES) SO I BROUGHT THE CAR IN TO ANOTHER DEALERSHIP RIGHT BEFORE IT HIT 36,000 MILES AND WAS TOLD (ON TWO SEPARATE VISITS) THAT THE PROBLEM WAS PERFECTLY NORMAL AND THAT THERE WAS NOTHING THEY COULD DO. THEY SHOWED ME A TSB FROM CHEVROLET SAYING THAT THE ISSUE WAS NORMAL. THEY ALSO SAID THEY COULD NOT REPLICATE THE ISSUE. INTERESTINGLY ENOUGH, WHEN THEY HAD MY CAR FOR A TOTAL OF 7.5 DAYS (OVER TWO SEPARATE VISITS) THEY GAVE ME A 2013 CRUZE TO DRIVE. THE NEWER CRUZE DID NOT HAVE THE HESITATION PROBLEM AT ALL, IT DROVE BEAUTIFULLY. THIS LEADS ME TO BELIEVE THAT GM REALIZED THERE WAS AN ISSUE WITH THE 2011 CRUZE AND WAS ABLE TO REMEDY IT IN THE NEWER MODELS OF THE CAR WHICH LEAVES THE MANY 2011 CRUZE OWNERS SCARED FOR THEIR LIVES EVERY TIME THEY DRIVE THEIR CARS FOREVER. THAT ISN'T RIGHT. THERE ARE THOUSANDS OF PEOPLE WITH THE SAME YEAR, MAKE AND MODEL THAT HAVE THIS SAME ISSUE. IT IS DANGEROUS!! JUST BECAUSE NO ONE THAT WE KNOW OF HASN'T DIED YET THAT DOESN'T MEAN THAT THERE ISN'T AN ISSUE. THE 2011 CRUZE IS UNSAFE AND SOMEONE NEEDS TO DO SOMETHING ABOUT IT. *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE EXITING A PARKING LOT AND ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKE PEDAL BECAME HARD AND RESISTANT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 70,000.