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2011 Chevrolet Cruze

Owner reports · Recalls · Investigations

More warning signs than most Cruze years

Owner complaints for the 2011 Chevrolet Cruze are substantially higher than the model-year median of 250.

About this comparison →

When problems were reported

Mileage at the reported incident

580 reports with mileage · 152 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Engine. Review the 257 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 193 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 96 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

38 crash reports20 fire reports30 injury reports

What owners actually said

732 reports
Mileage unknown · Mar 4, 2014
Engine And Engine Cooling

MY ENGINE SPUTTERED & THE ENGINE POWER REDUCTION MESSAGE, TRACTION LIGHT & CHECK ENGINE LIGHT CAME ON. UPON FURTHER INVESTIGATION, THIS MAY BE DUE TO THE THROTTLE BODY. THERE ARE MANY COMPLAINTS OF THIS SAME ISSUE ON THE CHEVY CRUZE FORUM & MANY HAVE HAD THIS HAPPEN WHILE DRIVING, CAUSING THE AUTO TO STOP OR SLOW TO 5 MILES PE…

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MY ENGINE SPUTTERED & THE ENGINE POWER REDUCTION MESSAGE, TRACTION LIGHT & CHECK ENGINE LIGHT CAME ON. UPON FURTHER INVESTIGATION, THIS MAY BE DUE TO THE THROTTLE BODY. THERE ARE MANY COMPLAINTS OF THIS SAME ISSUE ON THE CHEVY CRUZE FORUM & MANY HAVE HAD THIS HAPPEN WHILE DRIVING, CAUSING THE AUTO TO STOP OR SLOW TO 5 MILES PER HOUR. THIS IS A SAFETY HAZARD. ONE COMPLAINT WAS OF THE WOMAN DRIVING ON THE INTERSTATE & ALMOST BEING HIT BY A SEMI. THIS NEEDS TO BE A SAFETY RECALL IMMEDIATELY. THIS IS CLEARLY A FACTORY PART ISSUE. THIS IS HAPPENING ON THESE AUTOS THAT DO NOT HAVE MUCH MILEAGE.

NHTSA ODI #10567273

20,033 miles · Feb 27, 2014
Service Brakes, HydraulicCrash

I HAD COME FROM A RED LIGHT THAT TURNED GREEN, AND AS I APPROACHED THE NEXT RED LIGHT, IT HAD TURNED GREEN BEFORE I GOT THERE. I WAS COASTING IN SLOWLY AS THE VEHICLES THAT WERE ALREADY WAITING AT THAT LIGHT WERE STARTING TO MOVE FORWARD. THOUGH THE LIGHT WAS GREEN, THE VEHICLE IN FRONT OF ME HAD STOPPED RIGHT AS HE GOT TO THE…

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I HAD COME FROM A RED LIGHT THAT TURNED GREEN, AND AS I APPROACHED THE NEXT RED LIGHT, IT HAD TURNED GREEN BEFORE I GOT THERE. I WAS COASTING IN SLOWLY AS THE VEHICLES THAT WERE ALREADY WAITING AT THAT LIGHT WERE STARTING TO MOVE FORWARD. THOUGH THE LIGHT WAS GREEN, THE VEHICLE IN FRONT OF ME HAD STOPPED RIGHT AS HE GOT TO THE INTERSECTION - HE WAS PROACTIVE IN STOPPING FOR AN AMBULANCE THAT WAS LEAVING THE STATION AT THE CORNER (IT WAS NOT ON THE STREET YET AND NO SIRENS.) I WENT TO SLOW DOWN BEFORE REALIZING HE WAS ACTUALLY STOPPED (AT THAT MOMENT, WAS UNAWARE OF AN AMBULANCE.) WHEN I REALIZED HE WAS ACTUALLY STOPPED, I STILL HAD PLENTY OF TIME TO STOP THE DISTANCE I WAS FROM HIS CAR AHEAD OF ME, BUT MY CAR WOULD NOT STOP! THE CAR SLOWED DOWN SIGNIFICANTLY, HOWEVER, IT WOULD NOT STOP. IT JUST KEPT ROLLING FORWARD AT A VERY SLOW PACE. I REMEMBER PRESSING THE BRAKE HARDER, AND THE ABS KICKED IN, AND I HEARD THE "CRUNCH" SOUND 3 TIMES, EVEN THOUGH THE GROUND WAS DRY, AT THE TIME I DID NOT KNOW WHY, I THOUGHT SOMETHING WAS WRONG WITH THE ABS, BUT THE CAR NEVER STOPPED. ALL I COULD DO WAS WATCH IN VERY SLOW MOTION AS MY CAR CONTINUED TO PULL FORWARD AND I EVENTUALLY DRIFTED INTO THE REAR OF THE CAR IN FRONT OF ME. IT WAS A VERY SLOW-MOVING INCIDENT BUT I FELT TOTALLY HELPLESS AS THE CAR CONTINUED TO ROLL. THERE WAS NO DAMAGE TO HIS VEHICLE, ONLY TO MINE. I WAS UPSET BC I KEPT REPLAYING THE INCIDENT IN MY MIND: WHY DIDN'T MY CAR STOP? WHY DID IT FEEL LIKE IT WAS BEING PULLED FORWARD? I HAD MY CAR REPAIRED AND FOUND NOTHING WRONG WITH THE BRAKES OR TIRES OR FLUID. A FEW MONTHS LATER, I REC'D THE 12213 ELECTRIC VACUUM PUMP AND FOUND THE DESCRIPTION MATCHED MY EXPERIENCE. I WANT CHEVROLET TO REFUND ME AND MY INSURANCE COMPANY AND CLEAR THIS ACCIDENT AS MY FAULT. I AM ALSO MAKING A COMPLAINT TO CHEVROLET. *TR

NHTSA ODI #10568438

39,243 miles · Feb 22, 2014
Engine

ON 12/12/13 MY PROBLEMS WITH MY 2011 CHEVY CRUZE BEGAN. THE ENGINE BEGAN MAKING A HUMMING NOISE, THE CHECK ENGINE LIGHT WOULD COME ON INTERMITTENTLY, IT BEGAN TO RANDOMLY LOSE POWER AND OVERHEAT. ON 12/20/13 3-WAY CHEVROLET REPLACED THE CAM PHASE AND WATER PUMP. ON 01/01/14, THE VEHICLE BEGAN MAKING THE SAME HUMMING NOISE BUT L…

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ON 12/12/13 MY PROBLEMS WITH MY 2011 CHEVY CRUZE BEGAN. THE ENGINE BEGAN MAKING A HUMMING NOISE, THE CHECK ENGINE LIGHT WOULD COME ON INTERMITTENTLY, IT BEGAN TO RANDOMLY LOSE POWER AND OVERHEAT. ON 12/20/13 3-WAY CHEVROLET REPLACED THE CAM PHASE AND WATER PUMP. ON 01/01/14, THE VEHICLE BEGAN MAKING THE SAME HUMMING NOISE BUT LOUDER AND HAD A CONSISTENT LOSS OF POWER. ON 01/08/14, 3-WAY REPLACED THE TURBO CHARGER. I PICKED UP THE VEHICLE ON 01/09/14 AND WITHIN 1 HOUR THE CHECK ENGINE LIGHT CAME BACK ON. I TOOK THE VEHICLE BACK TO 3-WAY ON 01/10/2014 AND DID NOT GET THE VEHICLE BACK UNTIL 02/20/2014. DURING THAT TIME, THE CYLINDER HEAD AND VALVES WERE REPLACED, PISTONS AND RINGS WERE REPLACED, INJECTORS AND COILS WERE SWAPPED FROM ANOTHER VEHICLE AND THE CAR STILL HAD MISFIRE. A GM ENGINEER WAS BROUGHT IN AND THE TURBO CHARGER WAS REPLACED AGAIN AND THE OIL FEED LINE WAS PLUGGED. ON 02/21/14, I NOTICED FLUID IN MY DRIVEWAY. THE CAR IS LEAKING SOMETHING AND THE POWER IS STILL NOT CONSISTENT. I CONTACTED 3-WAY LATE FRIDAY AND AM WAITING FOR A CALL BACK. I HAVE BE INCONVENIENCED BEYOND WORDS, THE VEHICLE IS UNSAFE AND I WANT GM TO PURCHASE THE CAR BACK. *TR

NHTSA ODI #10565427

53,000 miles · Feb 15, 2014
Electronic Stability Control (esc)Engine And Engine Cooling

HAS HAPPENED MULTIPLE TIMES STARTING ABOUT A MONTH AGO, EITHER WHEN IDLE AT A LIGHT, DRIVING AROUND TOWN OR ON THE FREEWAY (I HAVE NOT BEEN AT FULL HWY SPEED WHEN THIS HAS OCCURRED) THE STABILITRAK WARNING COMES ON AND ENGINE POWER IS REDUCED TO PRACTICALLY NOTHING, I CAN'T TRAVEL OTHER THAN AT A SNAIL'S SPACE, WITH ABSOLUTEL…

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HAS HAPPENED MULTIPLE TIMES STARTING ABOUT A MONTH AGO, EITHER WHEN IDLE AT A LIGHT, DRIVING AROUND TOWN OR ON THE FREEWAY (I HAVE NOT BEEN AT FULL HWY SPEED WHEN THIS HAS OCCURRED) THE STABILITRAK WARNING COMES ON AND ENGINE POWER IS REDUCED TO PRACTICALLY NOTHING, I CAN'T TRAVEL OTHER THAN AT A SNAIL'S SPACE, WITH ABSOLUTELY NO ACCELERATION TO HELP GET OUT OF THE WAY. DRIVE TRAIN SHAKES A LITTLE. VERY DANGEROUS POSITION TO BE IN. I TRIED TO SHUT OFF THE STABILITRAK AND THAT SEEMED TO WORK UNTIL THE LAST INCIDENCE WHEN THE ISSUE OCCURRED WITH STABILITRAK TURNED OFF. THE ONLY WAY I CAN GET THE CAR TO RESET IS TO SHUT IT OFF FOR A FEW SECONDS AND TURN IT BACK ON. MIGHT GO A FEW DAYS WITHOUT ANY CONCERNS, THEN ALL OF A SUDDEN, IT STARTS UP AGAIN. ENGINE LIGHT STAYS ON FOR A FEW ON/OFF CYCLES THEN GOES AWAY. *TR

NHTSA ODI #10564454

75,000 miles · Feb 12, 2014
EnginePower Train

TURNED ON CAR IN THE MORNING AND RECEIVED 2 MESSAGES OF "ENGINE POWER REDUCED", "SERVICE STABILI-TRAC", SERVICE TRACTION CONTROL" AS WELL AS A CHECK ENGINE LIGHT. ENGINE WOULD NOT GO ABOVE 1500 RPM'S. TOOK IT INTO DEALER AND WAS TOLD THAT I HAD A TRANSMISSION LEAK AND BECAUSE THEY DIDN'T HAVE TIME THEY WANTED ME TO RESCHEDULE F…

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TURNED ON CAR IN THE MORNING AND RECEIVED 2 MESSAGES OF "ENGINE POWER REDUCED", "SERVICE STABILI-TRAC", SERVICE TRACTION CONTROL" AS WELL AS A CHECK ENGINE LIGHT. ENGINE WOULD NOT GO ABOVE 1500 RPM'S. TOOK IT INTO DEALER AND WAS TOLD THAT I HAD A TRANSMISSION LEAK AND BECAUSE THEY DIDN'T HAVE TIME THEY WANTED ME TO RESCHEDULE FOR THE FOLLOWING WEEK. PROBLEM CONTINUED TO HAPPEN AND ON MY WAY IN TO WORK ON 02/11/14 THE PROBLEM HAPPENED TWO TIMES IN THE MORNING AND WAS FORCED TO PUT CAR IN PARK TURN OFF ENGINE AND RESTART. THEN HAPPENS 3 TIMES ONCE ON A VERY BUSY HIGHWAY INTO DOWNTOWN DENVER AND TWICE IN DOWNTOWN. CALLED DEALERSHIP AND WAS TOLD THAT I NEEDED TO BRING IT IN. WAS TOLD THAT IT WAS THE "THROTTLE BODY" WHICH IS A $450.00 FIX NOT COVERED UNDER POWER TRAIN WARRANTY . WITH SO MANY PEOPLE HAVING THIS PROBLEM AND ALMOST BEING HIT EVERY TIME IT HAPPENS DUE TO IT HAPPENING ABRUPTLY WHEN COLD IT IS A CLEAR SAFETY ISSUE AND NEEDS TO BE RECALLED. I SENSE THAT IF THEY DON'T THERE WILL BE A CLASS ACTION LAW SUITE IN THEIR FUTURE. *TR

NHTSA ODI #10563966

41,432 miles · Feb 12, 2014
EngineVehicle Speed Control

WHILE DRIVING ON THE HIGHWAY MY "ENGINE POWER REDUCED","SERVICE TRACTION CONTROL", AND "SERVICE STABILITRAK" WARNING NOTICES APPEARED. FRANTICALLY I PULLED OVER ON THE UP COMING EXIT RAMP, EVEN THOUGH THE ENGINE WOULD NOT GO OVER 5 MPH WITH MY GAS PEDAL PUSHED ALL THE WAY TO THE FLOOR, AND WAS FORTUNATE NOT TO BE HIT WITH MY 3 C…

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WHILE DRIVING ON THE HIGHWAY MY "ENGINE POWER REDUCED","SERVICE TRACTION CONTROL", AND "SERVICE STABILITRAK" WARNING NOTICES APPEARED. FRANTICALLY I PULLED OVER ON THE UP COMING EXIT RAMP, EVEN THOUGH THE ENGINE WOULD NOT GO OVER 5 MPH WITH MY GAS PEDAL PUSHED ALL THE WAY TO THE FLOOR, AND WAS FORTUNATE NOT TO BE HIT WITH MY 3 CHILDREN IN THE CAR. AFTER DOING MY RESEARCH , I TURNED OFF THE CAR LET IT REST AND CONTINUED DRIVING ONLY FOR IT TO HAPPEN 4 MORE TIMES WITH IN 25 MINUTES. THIS HAS ALSO HAPPENED 3 OTHER TIMES THROUGHOUT THE WEEK! THERE SEEMS TO BE NO ANSWER FROM THE DEALERSHIP EVEN THOUGH I TOOK PICTURES OF THE WARNING LIGHTS AND PROVIDED MANY OTHER EXACTLY SIMILAR COMPLAINTS ALL ACROSS THE COUNTRY! I WILL NOT DRIVE THIS CAR AND ESPECIALLY NOT WITH MY CHILDREN IN IT I HAVE JUST WASTED 16K OF MY MONEY ! WHY IS THERE NOT A SOLUTION FOR THIS ISSUE YET AND IF THERE IS WHY DOES IT TAKE SUCH EXTREME REMEDIES TO FIND THE SOLUTION. THIS IS A RECALL MATERIAL SITUATION! I WOULD LIKE SOMEONE TO CALL ME IN REGARDS TO THIS SITUATION, I FEEL THERE IS NO EXCUSE MY CHILDREN AND I COULD HAVE DIED TONIGHT ! *TR

NHTSA ODI #10563935

68,000 miles · Feb 10, 2014
Electronic Stability Control (esc)EngineVehicle Speed Control

WHILE PARKED IN A PARKING LOT WAITING FOR THE SNOWY CONDITIONS TO SLOW DOWN, I WAITED ABOUT 15 MINUTES WITH MY CAR ON IDLE. I PULLED OUT OF THE PARKING SPOT TO GO TO MY DESTINATION. AS I WAS ON DRIVE, MY CAR SLOWED DOWN TO 5 MPH AND COULDN'T ACCELERATE, MESSAGE PULLED UP ON MY SCREEN SAYING "ENGINE POWER IS REDUCED". TOOK IT TO …

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WHILE PARKED IN A PARKING LOT WAITING FOR THE SNOWY CONDITIONS TO SLOW DOWN, I WAITED ABOUT 15 MINUTES WITH MY CAR ON IDLE. I PULLED OUT OF THE PARKING SPOT TO GO TO MY DESTINATION. AS I WAS ON DRIVE, MY CAR SLOWED DOWN TO 5 MPH AND COULDN'T ACCELERATE, MESSAGE PULLED UP ON MY SCREEN SAYING "ENGINE POWER IS REDUCED". TOOK IT TO THE DEALERSHIP AND QUOTED ME $500 TO FIX THE VALVE BODY SYSTEM. I'VE READ ON A FORUM THAT THIS IS A COMMON PROBLEM FOR THIS MODEL. *TR

NHTSA ODI #10563643

24,000 miles · Feb 8, 2014
Engine And Engine Cooling

2011 CHEVY CRUZE LOSING ANTIFREEZE, HAD TO KEEP ADDING ANTIFREEZE ONCE IT GOT LOW THE HEATER WOULD BLOW COLD AIR WHILE STOPPED AT STOP SIGN/STOP LIGHT. FOUND OUT ITS THE HEAD GASKET NEEDS TO BE REPLACED AT ONLY UNDER 24000 MILES. *TR

NHTSA ODI #10563468

8,000 miles · Feb 6, 2014
Visibility

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, SHE SMELLED AN UNUSUAL ODOR INSIDE OF THE VEHICLE. ALSO, THE DEFROSTER FAILED TO OPERATE WHEN ACTIVATED. THERE WAS HEAVY FROST INSIDE AND OUTSIDE OF BOTH WINDSHIELDS AND ALL FOUR WINDOWS. THE VEHICLE WAS TAKEN TO AN AUTHORIZ…

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, SHE SMELLED AN UNUSUAL ODOR INSIDE OF THE VEHICLE. ALSO, THE DEFROSTER FAILED TO OPERATE WHEN ACTIVATED. THERE WAS HEAVY FROST INSIDE AND OUTSIDE OF BOTH WINDSHIELDS AND ALL FOUR WINDOWS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE UNKNOWN PARTS WERE REPLACED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. UPDATED 03/21/14*LJ UPDATED 03/28/2014 *JS

NHTSA ODI #10563299

97,213 miles · Feb 6, 2014
Electronic Stability Control (esc)EngineVehicle Speed Control

MY 2011 CHEVY CRUZE LTZ WENT IN TO REDUCED ENGINE POWER MODE AND SAID TO SERVICE STABILITRAK AND TRACTION CONTROL. THIS HAPPENED IN BELOW FREEZING TEMPERATURES WITH FROZEN PRECIPITATION ON THE GROUND. RESEARCH ONLINE INDICATES THIS IS A COMMON PROBLEM WITH CHEVY CRUZE VEHICLES. THE CAR WAS DRIVE ABLE AFTER POWERING DOWN FOR …

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MY 2011 CHEVY CRUZE LTZ WENT IN TO REDUCED ENGINE POWER MODE AND SAID TO SERVICE STABILITRAK AND TRACTION CONTROL. THIS HAPPENED IN BELOW FREEZING TEMPERATURES WITH FROZEN PRECIPITATION ON THE GROUND. RESEARCH ONLINE INDICATES THIS IS A COMMON PROBLEM WITH CHEVY CRUZE VEHICLES. THE CAR WAS DRIVE ABLE AFTER POWERING DOWN FOR A FEW SECONDS, BUT A FEW MILES DOWN THE ROAD IT WOULD GO INTO REDUCED ENGINE POWER MODE AGAIN. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST WEEK. LIKELY THROTTLE BODY PROBLEM. *TR

NHTSA ODI #10563208

Official recalls

7

16V502000 · Electrical System:ignition; Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Jul 5, 2016

General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."

Consequence & remedy

Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.

Additional source detail variants (2)

Electrical System:ignition

General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."

Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.

Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."

Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.

13V360000 · Service Brakes, Hydraulic:power Assist

Aug 15, 2013

General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.

Consequence & remedy

Consequence: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.

Remedy: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.

12V288000 · Engine And Engine Cooling

Jun 22, 2012

GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.

Consequence & remedy

Consequence: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.

Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.

12V289000 · Fuel System, Gasoline:storage:tank Assembly:mounting

Jun 22, 2012

GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.

Consequence & remedy

Consequence: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.

Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.

11V270000 · Steering:gear Box:shaft Sector

May 6, 2011

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.

Consequence & remedy

Consequence: THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.

11V273000 · Power Train:automatic Transmission:gear Position Indication (prndl)

May 6, 2011

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.

Consequence & remedy

Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.

Remedy: DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.

11V221000 · Steering; Steering:column

Apr 6, 2011

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.

Consequence & remedy

Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Additional source detail variants (2)

Steering:column

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.

Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Steering

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.

Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

AQ12002 · Chapman Chevrolet / Cruze Engine Recall

Opened Oct 15, 2012 · Closed Oct 20, 2014

Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:gasoline

NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information request (IR) letter to Chapman Chevrolet on October 16, 2012.Chapman Chevrolet responded to this request on November 8, 2012.To gather additional information, NHTSA mailed an IR letter to General Motors LLC (GM) on February 25, 2013.GM responded to this request on April 1, 2013.NHTSA then issued a second IR letter to Chapman Chevrolet on July 2, 2013.Chapman Chevrolet supplied their response on July 30, 2013. NHTSA?s investigation indicated that Chapman Chevrolet sold and delivered 23 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Chapman Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated October 1, 2014, Chapman Chevrolet paid compromised civil penalties in the amount of $50,000.This Audit Query is closed.

PE12010 · Engine Compartment Fire

Opened Mar 28, 2012 · Closed Jul 19, 2012

Status: closed (inferred from source dates) · Engine

In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.