NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
48 reportsClear category filter66,000 miles · Jun 12, 2015
Electrical SystemElectronic Stability Control (esc)Steering
WHILE DRIVING THE RADIO SHUTS OFF AND A WARNING POPS UP IN THE CENTER BETWEEN THE SPEEDOMETER AND RPM GAUGE THAT SAYS SERVICE STABILTRAC OR SERVICE TRACTION CONTROL. WHILE THAT HAPPENS THE POWER STEERING SHUTS OFF. THAT'S A NORMAL OCCURRENCE THAT HAPPENS RANDOMLY ONCE OR TWICE DURING MY 20 MILE DRIVE TO WORK, AND ON SHORT DRIVES…
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WHILE DRIVING THE RADIO SHUTS OFF AND A WARNING POPS UP IN THE CENTER BETWEEN THE SPEEDOMETER AND RPM GAUGE THAT SAYS SERVICE STABILTRAC OR SERVICE TRACTION CONTROL. WHILE THAT HAPPENS THE POWER STEERING SHUTS OFF. THAT'S A NORMAL OCCURRENCE THAT HAPPENS RANDOMLY ONCE OR TWICE DURING MY 20 MILE DRIVE TO WORK, AND ON SHORT DRIVES FOR ERRANDS. TODAY THE VEHICLE COMPLETELY SHUT OFF TWICE WHILE DRIVING DOWN THE ROAD. I ALMOST WRECKED 3 TIMES GOING AROUND CORNERS WHEN THE POWER STEERING SHUT OFF ALONG WITH THE RADIO.
NHTSA ODI #10724894
23,000 miles · Apr 14, 2015
Steering
A SQUEAK HAS DEVELOPED IN THE STEERING COLUMN. ALTHOUGH GM HAS RECEIVED COMPLAINTS ABOUT THIS, THEY HAVE DONE NOTHING TO ISSUE ANY RECALLS. THERE ARE TSO'S ON THIS SINCE OTHER OWNERS HAVE COMPLAINED BUT THEY DO NOTHING. NO CAR WITH 23,000 MILES SHOULD HAVE BAD BUSHINGS OR OTHER PROBLEMS WITH STEERING UNLESS THERE ARE DEFECTS. …
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A SQUEAK HAS DEVELOPED IN THE STEERING COLUMN. ALTHOUGH GM HAS RECEIVED COMPLAINTS ABOUT THIS, THEY HAVE DONE NOTHING TO ISSUE ANY RECALLS. THERE ARE TSO'S ON THIS SINCE OTHER OWNERS HAVE COMPLAINED BUT THEY DO NOTHING. NO CAR WITH 23,000 MILES SHOULD HAVE BAD BUSHINGS OR OTHER PROBLEMS WITH STEERING UNLESS THERE ARE DEFECTS. *TR
NHTSA ODI #10705593
27,576 miles · Mar 9, 2015
Steering
AS I WAS DRIVING DOWN THE STREET MY CAR DID A SHIFT AS I WAS APPROACHING THE LIGHT.ME AND MY HUSBAND LOOK AT EACH OTHER AND STATED WHAT WAS THAT I PROCESSED TO MAKE A LEFT TURN AND PARK MY CAR. THE MOMENT I PULLED IN THE PARKING SPOT I NEEDED TO REVERSE THE CAR WELL NEEDLES TO SAY THE CAR DIDN'T MOVE YOU HEARD A CLICK AND IT…
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AS I WAS DRIVING DOWN THE STREET MY CAR DID A SHIFT AS I WAS APPROACHING THE LIGHT.ME AND MY HUSBAND LOOK AT EACH OTHER AND STATED WHAT WAS THAT I PROCESSED TO MAKE A LEFT TURN AND PARK MY CAR. THE MOMENT I PULLED IN THE PARKING SPOT I NEEDED TO REVERSE THE CAR WELL NEEDLES TO SAY THE CAR DIDN'T MOVE YOU HEARD A CLICK AND IT DID NOTHING SO MY HUSBAND SAYS TURN THE CAR OFF AND SEE WHAT HAPPENS, I DID THAT NOTHING HAPPENED THE CAR STILL WOULDN'T REVERSE SO I CAN PARK MY CAR, THEN HE STATED PUT THE CAR IN NEUTRAL TO SEE WHAT HAPPENS OUT IT IN NEUTRAL IT GOES FORWARD, I JUST PURCHASED THIS CAR BLACK FRIDAY FROM KIA ON THE BLVD IN PHILADELPHIA, PA. I'M TRULY UPSET MISSING. PLEASE HELP. THANKS *TR
NHTSA ODI #10692895
55,000 miles · Jan 31, 2015
Steering
THE STEERING IS "NOTCHY" AFTER DRIVING STRAIGHT FOR A SHORT PERIOD OF TIME. THIS REQUIRES ADDITIONAL EFFORT TO DO MINOR COURSE CORRECTIONS CAUSING OVER-STEER. THIS IS PARTICULARLY DANGEROUS ON SNOW AND ICE. I HAVE THE LETTER FROM GM #14232 DATED NOVEMBER 2014. I CALLED IMMEDIATELY AND WAS TOLD "THE PARTS ARE ON ORDER FOR YOU"…
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THE STEERING IS "NOTCHY" AFTER DRIVING STRAIGHT FOR A SHORT PERIOD OF TIME. THIS REQUIRES ADDITIONAL EFFORT TO DO MINOR COURSE CORRECTIONS CAUSING OVER-STEER. THIS IS PARTICULARLY DANGEROUS ON SNOW AND ICE. I HAVE THE LETTER FROM GM #14232 DATED NOVEMBER 2014. I CALLED IMMEDIATELY AND WAS TOLD "THE PARTS ARE ON ORDER FOR YOU" IT IS NOW 01/31/2015 AND CONTACT WITH THE DEALER TODAY STATED " STILL WAITING FOR PARTS FROM GM." :( I HAVE A 55 MILE COMMUTE (ONE WAY) THAT TAKES ME ON NOT SO WELL MAINTAINED ROADS. THIS IS NOT A SATISFACTORY RESPONSE FROM MAJOR CORPORATE PLAYER. PLEASE HELP ALL OF US WHO HAVE THIS ISSUE. *TR
NHTSA ODI #10680128
40,000 miles · Jan 28, 2015
Service BrakesSteering
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE BRAKE PEDAL FAILED TO RESPOND MAKING IT DIFFICULT TO STOP …
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TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE BRAKE PEDAL FAILED TO RESPOND MAKING IT DIFFICULT TO STOP THE VEHICLE. THE SERVICE STABILITY TRACK WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE YAW RATE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNAVAILABLE.
NHTSA ODI #10679506
24,000 miles · Jan 6, 2015
Electrical SystemElectronic Stability Control (esc)Steering
LEAVING A PARKING LOT THE INSTRUMENT PANEL BEGAN TO BLINK ON AND OFF EVERY CHECK ENGINE LIGHT STARTED TO COME ON AND OFF. POWER STEERING WAS LOST FOR A SHORT PERIOD. STILL IN THE PARKING LOT AT A STOP SIGN TURN THE ENGINE OFF. THE CAR WAS COMPLETELY DEAD, NO LIGHTS NO CLICKING NOISE WHEN YOU ATTEMPT TO RE START. OPENED HOOD CHEC…
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LEAVING A PARKING LOT THE INSTRUMENT PANEL BEGAN TO BLINK ON AND OFF EVERY CHECK ENGINE LIGHT STARTED TO COME ON AND OFF. POWER STEERING WAS LOST FOR A SHORT PERIOD. STILL IN THE PARKING LOT AT A STOP SIGN TURN THE ENGINE OFF. THE CAR WAS COMPLETELY DEAD, NO LIGHTS NO CLICKING NOISE WHEN YOU ATTEMPT TO RE START. OPENED HOOD CHECKED THE NEW BATTERY WIGGLED THE CABLES INTERIOR LIGHTS CAME ON AND CAR STARTED UP. SINCE THEN IT HAS HAPPENED NUMEROUS TIMES EACH EVENT GETTING WORSE. EVENTUALLY IT DIED AND WAS TOWED TO THE DEALERSHIP AND IS BEING LOOKED AT. THIS SEEMS TO BE COMMON WITH CHEVROLET CRUZE.
NHTSA ODI #10670413
79,000 miles · Dec 15, 2014
SteeringCrashInjury
I WAS DRIVING ON A RESIDENTIAL ROAD AT AROUND 1030PM. I HAD A BLOW OUT ON MY CAR EARLIER ON THE PASSENGER FRONT TIRE SO I HAD PUT A DONUT ON THE FRONT PASSENGER SIDE. THE ROAD CURVED LEFT AND AS I WAS TRYING TO TURN MY VEHICLE TO GO AROUND THE CURVE OF THE ROAD MY STEERING WHEEL WOULD NOT TURN. IT WAS LOCKED IN A STRAIGHT POSITI…
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I WAS DRIVING ON A RESIDENTIAL ROAD AT AROUND 1030PM. I HAD A BLOW OUT ON MY CAR EARLIER ON THE PASSENGER FRONT TIRE SO I HAD PUT A DONUT ON THE FRONT PASSENGER SIDE. THE ROAD CURVED LEFT AND AS I WAS TRYING TO TURN MY VEHICLE TO GO AROUND THE CURVE OF THE ROAD MY STEERING WHEEL WOULD NOT TURN. IT WAS LOCKED IN A STRAIGHT POSITION. I APPLIED MY BRAKES BUT IT WAS TO LATE AND I HIT THE REAR END OF A PARKED SUV ON THE ROAD. I WAS VERY CONFUSED AND I HAD TO TAKE A FIELD SOBRIETY TEST IN WHICH I DID AND I PASSED. I WAS ISSUED A CITATION FOR FAILURE TO PROVIDE PROPER LOOK OUT. WHAT THE HECK IS THAT? I TOLD EVERYONE AT THE TIME OF THE INCIDENT THAT I COULD NOT TURN THE STEERING IT WOULD NOT TURN FOR ME, I HAVE HAD 2 LOWER BACK SURGERIES, I NEED ANOTHER ONE, I HAVE A SERIOUS PROBLEM WITH MY NECK WHICH IS GOING TO REQUIRE SURGERY, AT LEAST ONE SURGERY IF NOT MORE. I NEED TO HAVE MY LEFT KNEE RE DONE ALSO. I HAVE BEEN HAVING MAJOR HEADACHES AND MORE PAIN THAN USUAL SINCE THE ACCIDENT. MY LEFT WRIST GOT SCREWED UP ALSO. I COULD OF EASILY KILLED MYSELF. WELL THEN I GET THIS LETTER SAYING THAT THE STEERING WHEEL COULD HAVE FRICTION AND ACTUALLY STICK IN THE STRAIGHT POSITION. THE REASON BEING IS THAT THE CAUSE OF THE PROBLEM IS WORKERS NOT CORRECTLY INSTALLING CRITICAL PARTS ON THE CAR. SO ENGINEERS HAVE CHANGED THE INSTALLATION PROCESSES FOR THE STEERING WHEELS AND TRANSMISSIONS TO MAKE SURE PARTS ARE INSTALLED CORRECTLY. WELL IT IS A LITTLE TO LATE FOR THAT FOR ME. MY VEHICLE WAS TOTALED. I RECEIVED THE LETTER ON DECEMBER 5, 2014. *TR
NHTSA ODI #10664211
Mileage unknown · Nov 28, 2014
Electronic Stability Control (esc)Steering
THE ELECTRONIC STABILITY CONTROL LIGHTS KEEP FLASHING ON AND OFF WHILE DRIVING. I WILL BE DRIVING MY CAR THEN THE LIGHT WARNING LIGHT WILL FLASH, AND ALL LIGHTS IN THE DASHBOARD WILL BLINK ON AND OFF. THE BLINKER NOISE WILL TURN OFF THEN ON AGAIN. HOWEVER, THE ELEC. STABILITY CONTROL LIGHT DOES NOT STAY ON PERMANENTLY. IT'S LIKE…
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THE ELECTRONIC STABILITY CONTROL LIGHTS KEEP FLASHING ON AND OFF WHILE DRIVING. I WILL BE DRIVING MY CAR THEN THE LIGHT WARNING LIGHT WILL FLASH, AND ALL LIGHTS IN THE DASHBOARD WILL BLINK ON AND OFF. THE BLINKER NOISE WILL TURN OFF THEN ON AGAIN. HOWEVER, THE ELEC. STABILITY CONTROL LIGHT DOES NOT STAY ON PERMANENTLY. IT'S LIKE MY CAR DOES IT WHEN IT FEELS LIKE IT. I HAVE TO TURN MY CAR OFF FOR A FEW MIN AND START IT AGAIN TO GET IT BACK TO NORMAL. THIS HAPPENS AT ANY LOCATION AND SPEED. YESTERDAY 11/27/14 THIS OCCURRED AND STEERING BECAME DIFFICULT. I HAVE TAKEN MY CRUZE IN BEFORE REGARDING THIS AND WAS TOLD IT COULD NOT BE DUPLICATED, THEREFORE THERE WAS NO PROBLEM. I DO NOT WANT TO BE DRIVING MY CAR IN FEAR OF SAFETY. I HAVE MADE ANOTHER APPT AT ANOTHER DEALERSHIP AND WAS ALREADY TOLD THEY WOULD HAVE THE CAR ALL DAY AND DO NOT PROVIDE ANY TYPE OF COURTESY CAR...THAT I WOULD HAVE TO RENT A CAR. THIS SERVICE ALSO "MAY OR MAY NOT BE COVERED UNDER WARRANTY" BECAUSE MY CRUZE IS FROM 2011 AND CURRENTLY HAVE OVER 50K MILES ON IT. I LOVE MY CRUZE, BUT THE SERVICE REGARDING THIS ISSUE IS TERRIBLE AND NEEDS TO BE ADDRESSED. VEHICLE SAFETY IS ON THE LINE. *TR
NHTSA ODI #10661158
40,000 miles · Nov 24, 2014
Electrical SystemEngineExterior LightingCrash
VEHICLE SHUTDOWN WHILE DRIVING ON HIGHWAY, SEVERAL TIMES. THE CAR ELECTRIC TURNS OFF AND OR FLASHES, STABILTRAK LIGHTS COME ON AND FLASHES, CHECK ENGINE FLASHING, CAR COMPLETELY SHUTS DOWN, STEERING IS ELECTRONIC OR MOTOR POWERED AND IS HARD TO USE, TRANSMISSION JERKS BEFORE SHUTDOWN AND BREAKS DON'T WORK VERY WELL. RAN OVER CUR…
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VEHICLE SHUTDOWN WHILE DRIVING ON HIGHWAY, SEVERAL TIMES. THE CAR ELECTRIC TURNS OFF AND OR FLASHES, STABILTRAK LIGHTS COME ON AND FLASHES, CHECK ENGINE FLASHING, CAR COMPLETELY SHUTS DOWN, STEERING IS ELECTRONIC OR MOTOR POWERED AND IS HARD TO USE, TRANSMISSION JERKS BEFORE SHUTDOWN AND BREAKS DON'T WORK VERY WELL. RAN OVER CURB AND OFF THE ROAD TO AVOID COLLIDING WITH OTHER VEHICLES. PICTURE, IM DRIVING ON A HIGHWAY AT NIGHT DOING 65 OR SO, ALL POWER GOES OUT, ITS DARK, OTHER CARS CAN NOT SEE ME WELL, THEY ARE SWERVING AND IM SWERVING. THIS HAPPENED FIRST AROUND 20K AND HAS HAPPENED ON SEVERAL OCCASIONS AFTER. NO CORRECTIONS OFFERED BY GM UNDER WARRANTY, COMPLAINTS WERE COMPLETELY IGNORED, UNTIL MURDOCK CHEVY IN MANHATTAN KS. THEY ARE CURRENTLY TRYING TO GET IT FIXED AND GAVE ME A LONER CAR, ALL OTHER SERVICING DEALERS REFUSED A LOANER CAR, AND TOLD ME ITS FIXED EACH TIME. CAR STILL HAS THE PROBLEMS LISTED AND NO SOLUTION IS GIVEN FROM GM OR CHEVY TO FIX THIS DEADLY SITUATION. ALSO DAMAGE TO THE CAR FROM AN ENGINE OVERHEAT OR DASHBOARD OVERHEAT AT THE SAME TIME DAMAGING ELECTRIC, WINDSHIELD, RADIO, GAUGES AND DASH COMPARTMENT LEVER. EXTREME HEAT, BURNING SMELL INSIDE. FLOORBOARD BY THE FEET MELTS CARPET AND BURNS FEET, ALL AT THE SAME TIME, ON DRIVES OF 30 MINUTES OR MORE. *TR
NHTSA ODI #10660533
77,000 miles · Nov 20, 2014
Electrical SystemEnginePower Train
THE VEHICLE WOULD NOT SHIFT OUT OF PARK NOR REMOVE THE KEY. THE WHEEL WAS LOCKED AS WELL AS THE SHIFT LEVER. THE CAR WOULD TURN ON HOWEVER WOULD NOT MOVE. THERE WAS NO LIGHTS IN THE VEHICLE. *TR
NHTSA ODI #10659723
Official recalls
7Jul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Aug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
Consequence & remedy
Consequence: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
Consequence & remedy
Consequence: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
Consequence & remedy
Consequence: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
Consequence & remedy
Consequence: THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Apr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence & remedy
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Additional source detail variants (2)
Steering:column
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Steering
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2AQ12002 · Chapman Chevrolet / Cruze Engine Recall
Opened Oct 15, 2012 · Closed Oct 20, 2014
Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:gasoline
NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information request (IR) letter to Chapman Chevrolet on October 16, 2012.Chapman Chevrolet responded to this request on November 8, 2012.To gather additional information, NHTSA mailed an IR letter to General Motors LLC (GM) on February 25, 2013.GM responded to this request on April 1, 2013.NHTSA then issued a second IR letter to Chapman Chevrolet on July 2, 2013.Chapman Chevrolet supplied their response on July 30, 2013. NHTSA?s investigation indicated that Chapman Chevrolet sold and delivered 23 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Chapman Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated October 1, 2014, Chapman Chevrolet paid compromised civil penalties in the amount of $50,000.This Audit Query is closed.
PE12010 · Engine Compartment Fire
Opened Mar 28, 2012 · Closed Jul 19, 2012
Status: closed (inferred from source dates) · Engine
In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.