2011 CHEVY CRUZE TRANSMISSION PROBLEM. OCCASIONAL HESITATION ACCELERATING, CLUNKING JERKING TRANSITIONING THROUGH GEARS ACCELERATING OR SLOWING DOWN WHILE DRIVING ON CITY STREETS AND HIGHWAY. TRIED TO ACCELERATE ON HIGHWAY AND CAR TOOK A LONG WHILE TO GET UP TO SPEED WHILE OTHER CARS BEHIND ME WERE HONKING HORNS FOR ME TO SPEE…
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2011 CHEVY CRUZE TRANSMISSION PROBLEM. OCCASIONAL HESITATION ACCELERATING, CLUNKING JERKING TRANSITIONING THROUGH GEARS ACCELERATING OR SLOWING DOWN WHILE DRIVING ON CITY STREETS AND HIGHWAY. TRIED TO ACCELERATE ON HIGHWAY AND CAR TOOK A LONG WHILE TO GET UP TO SPEED WHILE OTHER CARS BEHIND ME WERE HONKING HORNS FOR ME TO SPEED UP. DEALER SAYS ALL IS FINE AND THAT'S JUST HOW THE TRANSMISSION AND TURBO ENGINE IS! CAN NEVER DUPLICATE THIS PROBLEM. NOW NO LONGER UNDER WARRANTY, THE DEALER IS WILLING TO KEEP THE CAR FOR A LONGER PERIOD. GM SAYS IT WOULD "SEE" WHAT THEY COULD DO AFTER THE DEALER PHYSICALLY INSPECTS THE TRANSMISSION AT MY COST. THE DEALER CHARGES $145. PER HR. LABOR RATE!! I WENT TO ANOTHER MECHANIC AND HAD THEM CHANGE THE TRANSMISSION FLUID BECAUSE THE DEALER SAID THE FLUID DOESN'T NEED AND HE SAID IT WAS BLACK! HAD IT CHANGED AFTER I READ COMPLAINTS ON CARCOMPLAINTS.COM. I AM JUST AFRAID THAT IT WILL QUIT ON ME WHILE TRAVELING AT HIGH SPEED! I CAN'T AFFORD TO SPEND MONEY ON A NEW TRANS IF I WILL CONTINUE TO HAVE THE SAME PROBLEMS. GM SHOULD HAVE A FULL RECALL ON THE 2011 CRUZE. THE CAR HAD ONLY 29,000 MI. ON IT THE FIRST TIME I COMPLAINED AND NOW IT HAS 69,000 AND THE PROBLEM MANIFESTS ITSELF A LITTLE MORE FREQUENTLY BUT NOT ON A WEEKLY BASIS. I AM AT MY WITS END AND THE PROBLEM IS NOT IN MY HEAD. PEOPLE ARE IN DANGER AND GM ISN'T "OWNING" THIS PROBLEM. EXTREMELY DISAPPOINTED. I'VE MAINTAINED THIS VEHICLE FAITHFULLY WITH OIL CHANGES, ETC. SINCE DAY ONE...RESPONDED TO ALL RECALLS. NOT GOING TO DEALER AGAIN. ALWAYS HAVE SOMETHING TO REPAIR OR REPLACE.
NHTSA ODI #11019612
92,800 miles · Aug 20, 2017
Electrical SystemEnginePower Train
POWERING DOWN ALSO AC.SOME TIMES STOP RUNING.THE PVC WAS NOT MADE RIGHT HAD TO REPLACE IT WAS CAUESING A VAC. LEAK WITH NO RECALL.NOW THERE IS A POSTING ABOUT THE INTAKE EXIOES MANFOLD BROKEN DOWN MAY HAVE TO REPLACE MOTHER AND CANYLT VENTOR.A AGAIN NO RECALL.
NHTSA ODI #11016408
108,000 miles · Aug 10, 2017
Power Train
THE TRANSMISSION IS SHIFTING HARSHLY AND IN REGULAR SOMETIMES IT WILL INCREASE THE RPMS TO FIVE OR SIX THOUSAND RPMS BEFORE IT WILL DECIDE TO SHIFT OFF TO THE NEXT YEAR THIS USUALLY OCCURS WITHIN THE FIRST AND SECOND GEAR IN STOP-AND-GO TRAFFIC
NHTSA ODI #11014495
171,000 miles · Jun 6, 2017
Power TrainSteering
I HAVE HAD NUMEROUS ISSUES WITH THIS VEHICLE, WITH TODAY ENDING IN LOSS OF POWER WHILE DOING 70MPH ON INTERSTATE 95N. PRIOR TO THIS ISSUE, MY DASHBOARD AND RADIO WOULD FLICKER ON AND OFF, THEN THE MESSAGE "SERVICE STABILITRAK" WOULD POP UP AND GO AWAY. THIS MORNING WHILE DRIVING ON 95N MY VEHICLE LOST ALL ITS POWER CAUSING ME T…
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I HAVE HAD NUMEROUS ISSUES WITH THIS VEHICLE, WITH TODAY ENDING IN LOSS OF POWER WHILE DOING 70MPH ON INTERSTATE 95N. PRIOR TO THIS ISSUE, MY DASHBOARD AND RADIO WOULD FLICKER ON AND OFF, THEN THE MESSAGE "SERVICE STABILITRAK" WOULD POP UP AND GO AWAY. THIS MORNING WHILE DRIVING ON 95N MY VEHICLE LOST ALL ITS POWER CAUSING ME TO PULL OFF ONTO THE SHOULDER. MY CAR CUT OFF AND WOULD NOT CUT BACK ON FOR ABOUT TWO MINUTES. WHEN I CUT IT BACK ON, MY CAR BEGAN TO SHAKE AND CODE P0723 (SPEED SENSOR) POPPED UP. THIS NEARLY SCARED ME AS I COULD HAVE ENDED UP IN A MAJOR ACCIDENT. NOW, MY CAR IS AT THE SHOP AND THE TRANSMISSION HAS DIED. I SEE NUMEROUS COMPLAINTS ON THE SAME ISSUE BUT NO RECALL RELEASED. I WILL BE WITHOUT A VEHICLE AND UPSIDE DOWN ON MY CAR NOW. I HAVE COMPLAINED TO CHEVROLET BEFORE ABOUT MY VEHICLE RANDOMLY SHUTTING OFF, BUT I GUESS THIS WILL NOT GO NOTICED UNTIL THE WORST HAPPENS.
NHTSA ODI #10993393
75,000 miles · May 15, 2017
Power Train
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7…
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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
NHTSA ODI #10985828
Mileage unknown · May 4, 2017
Electrical SystemPower Train
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE GEARS FAILED TO PROPERLY CHANGE OVER FROM PARK. ALSO THE VEHICLE JERKED AND STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V273000 (POWER TRAIN) …
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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE GEARS FAILED TO PROPERLY CHANGE OVER FROM PARK. ALSO THE VEHICLE JERKED AND STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V273000 (POWER TRAIN) AND 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA ODI #10983453
55,000 miles · Mar 22, 2017
Power Train
TRANSMISSION COOLANT LINE SEEMS TO BE SEEPING OR LEAKING AND IS CLOSE TO THE TURBO AND COULD CAUSE A FIRE.
NHTSA ODI #10967661
79,588 miles · Mar 1, 2017
Power Train
THE SHIFTER IN THE TRANSMISSION BROKE. HAD A LICENSED MECHANIC AT CHRISTIAN BROTHERS TO RUN A DIAGNOSTIC TEST ON IT FOR WARRANTY REASONS. HE FOUND OUT THAT THIS IS A FREQUENT PROBLEM WITH THESE CARS AND INFORMED ME THAT THERE WAS A MANUFACTURE ALERT ON THIS PART. TO REPLACE THIS ONE PART THE ENTIRE TRANSMISSION MUST BE REPLACE…
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THE SHIFTER IN THE TRANSMISSION BROKE. HAD A LICENSED MECHANIC AT CHRISTIAN BROTHERS TO RUN A DIAGNOSTIC TEST ON IT FOR WARRANTY REASONS. HE FOUND OUT THAT THIS IS A FREQUENT PROBLEM WITH THESE CARS AND INFORMED ME THAT THERE WAS A MANUFACTURE ALERT ON THIS PART. TO REPLACE THIS ONE PART THE ENTIRE TRANSMISSION MUST BE REPLACED. THERE IS LESS THAN 100,000 MILES ON THE CAR. GIVING AN ALERT DOES NOT RECTIFY THE PROBLEM NOR DOES IT LIMIT THE DANGERS. A PERSON IS UNABLE TO SHIFT THE GEARS WHILE DRIVING. I FEEL THIS TO BE EXTREMELY DANGEROUS. CHEVROLET SHOULD BE RESPONSIBLE FOR REPLACING THIS PART.
NHTSA ODI #10957958
Mileage unknown · Feb 18, 2017
EnginePower Train
WHEN I AM DRIVING DOWN THE HIGH WAY OR IF I AM GOING UP THE HILL MY VEHICLE FEELS LIKE IT IS GOING TO STALL SO I HAVE TO PULL OVER TO THE SIDE OF THE ROAD. IT ALSO WAS A SALVAGE TITLE AND I HAD NO IDEA WHEN I BOUGHT IT I FOUND OUT IT WAS A SALVAGE VEHICLE AFTER I TOOK IT TO THE DEALERSHIP TO FIX MY RECALL IN WHICH THEY CLAIM THE…
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WHEN I AM DRIVING DOWN THE HIGH WAY OR IF I AM GOING UP THE HILL MY VEHICLE FEELS LIKE IT IS GOING TO STALL SO I HAVE TO PULL OVER TO THE SIDE OF THE ROAD. IT ALSO WAS A SALVAGE TITLE AND I HAD NO IDEA WHEN I BOUGHT IT I FOUND OUT IT WAS A SALVAGE VEHICLE AFTER I TOOK IT TO THE DEALERSHIP TO FIX MY RECALL IN WHICH THEY CLAIM THEY FIXED MY RECALL BUT I TOOK IT TO ANOTHER MECHANIC AND THEY TOLD ME THE RECALL WAS NOT FIXED. THE RECALL WAS A TRANSMISSION CONTROL MODULE. ALSO WHEN I BOUGHT THE CAR I TOOK IT BACK THREE TIMES AND THEY SAID SINCE I PAID CASH FOR IT THERE WAS NOTHING THEY COULD DO I FEEL LIKE THIS WAS A LEMON.
NHTSA ODI #10955446
79,000 miles · Feb 13, 2017
Power Train
TRAVELING HOME FROM TOWN TRAFFIC TO HIGHWAY DRIVING THE CAR WAS SUPER JERKY AND THE RPM WENT WAY UP WHEN WE GOT ON THE HIGHWAY AND THE MPH WASN'T RESPONDING TO IT. SO IT WAS WORSE WHEN WE WERE TRYING TO ACCELERATE BUT IT WAS ALL THE TIME. EVEN WHEN WE WERE ON CRUISE CONTROL AND CAME UP ON A VERY SMALL INCLINE IN THE ROAD IT WOUL…
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TRAVELING HOME FROM TOWN TRAFFIC TO HIGHWAY DRIVING THE CAR WAS SUPER JERKY AND THE RPM WENT WAY UP WHEN WE GOT ON THE HIGHWAY AND THE MPH WASN'T RESPONDING TO IT. SO IT WAS WORSE WHEN WE WERE TRYING TO ACCELERATE BUT IT WAS ALL THE TIME. EVEN WHEN WE WERE ON CRUISE CONTROL AND CAME UP ON A VERY SMALL INCLINE IN THE ROAD IT WOULD SLOW DOWN AND MADE ME AFRAID OTHER CARS TRAVELING AT HIGH SPEED WOULD REAR-END MY CAR. THE CHANGES IN SPEED CAME WITH NO WARNING.
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
Consequence & remedy
Consequence: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
Consequence & remedy
Consequence: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
Consequence & remedy
Consequence: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
Consequence & remedy
Consequence: THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence & remedy
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Additional source detail variants (2)
Steering:column
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Steering
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
AQ12002 · Chapman Chevrolet / Cruze Engine Recall
Opened Oct 15, 2012 · Closed Oct 20, 2014
Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:gasoline
NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information request (IR) letter to Chapman Chevrolet on October 16, 2012.Chapman Chevrolet responded to this request on November 8, 2012.To gather additional information, NHTSA mailed an IR letter to General Motors LLC (GM) on February 25, 2013.GM responded to this request on April 1, 2013.NHTSA then issued a second IR letter to Chapman Chevrolet on July 2, 2013.Chapman Chevrolet supplied their response on July 30, 2013. NHTSA?s investigation indicated that Chapman Chevrolet sold and delivered 23 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Chapman Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated October 1, 2014, Chapman Chevrolet paid compromised civil penalties in the amount of $50,000.This Audit Query is closed.
PE12010 · Engine Compartment Fire
Opened Mar 28, 2012 · Closed Jul 19, 2012
Status: closed (inferred from source dates) · Engine
In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.
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