2011 Chevrolet Cruze

ON APRIL 2, 2013 MY CAR DID NOT CHANGE GEARS PROPERLY AND IT HAD A LOUD NOISE. I COULD NOT MAKE IT TO THE ROBBINS CHEVROLET DEALERSHIP, SO I PULLED OVER AT THE NEAREST GAS STATION AND CALLED ROBBINS CHEVROLET AND EXPLAIN THIS PROBLEM OF THE TRANSMISSION ISSUE. THEY STATED TO CALL THEIR WRECKER SERVICE AND BRING THE CAR INTO THE DEALERSHIP. I CALLED THE WRECKER AND MY WAIT TIME WAS 30 MINUTES AND I WAS TAKEN TO THE CAR DEALERSHIP SERVICE AREA AND ARRIVED AROUND 10:45AM. I EXPLAINED HOW THE CAR WAS STRAINING TO PULL GEARS AND IT WAS UNSAFE TO CONTINUE TO DRIVE IT IN THAT CONDITION. I WAS GIVEN A LOANER CAR AND THE ADVISOR, ALEX CALLED ME AROUND 4PM AND STATED MY CAR HAD A MECHANICAL ISSUE WITH THE TRANSMISSION AND THE POWERTRAIN COVERAGE WARRANTY COVERED THE EXPENSES AND IT WOULD BE AVAILABLE FOR PICK UP ON 4/26/2013. *TR

I HAVE A CHEVROLET CRUZE, I BOUGHT IT IN OCTOBER OF 2010; AFTER A FEW MONTHS I DISCOVERED THAT MY CAR WAS SHIFTING ROUGHLY. I ALSO NOTICED THAT MY CAR WOULD NOT GAIN SPEED AT A NORMAL RATE. I HAVE FOUGHT FOR 2 YEARS TO HAVE MY CAR INSPECTED AND REPAIRS TO BE DONE; NOTHING HAS COME OF IT YET. I NOTIFIED GM WITH THE ISSUE AND WAS TOLD THAT THEY WOULD PUT IN A NEW TRANSMISSION. I WAS ALSO NOTIFIED THAT THE ISSUE WOULD PERSIST, IT IS THE WAY MY MODEL TRANSMISSION WORKS. I KNOW THIS IS A SAFETY CONCERN, MY CAR HAS ALREADY LEFT ME STRANDED ONCE. I BELIEVE THAT GM IS GOING UNDER THE RADAR AND JUST TRYING TO APPEASE ME WITH A NEW TRANSMISSION. I ALSO BELIEVE THAT MORE CAN BE DONE FOR THE PROBLEMS THAT PERSIST IN MY CAR AND GM IS REFUSING FOR IT TO BE DONE. MY CAR IS A SAFETY HAZARD FROM THE NUMEROUS RECALLS TO THE TRANSMISSION AND COMPUTER DEFECTS. GM IS TRYING TO PUSH ME INTO ACCEPTING AN AMOUNT THAT IS LESS THEN HALF OF WHAT I HAVE PAID INTO THE CAR OR TAKE THE TRANSMISSION. I HAVE NO OTHER OPTIONS FROM THEM. I WOULD VERY MUCH APPRECIATE SOME GUIDANCE IN THIS MATTER. THANK YOU *TR

I PURCHASED MY VEHICLE NEW AND I AM THE ONLY OWNER/ DRIVER. THE TRANSMISSION HAS ALWAYS BEEN JERKY AND LAGGING. IT HAS BEEN TO THE DEALER MULTIPLE TIME FOR SERVICE. WHEN YOU PRESS THE ACCELERATOR THERE IS A LAG BEFORE THE VEHICLE ACCELERATES. IT IS NOT A SMOOTH RIDE. THE TRANSMISSION SHIFTS AT VERY HIGH RPM'S. WHEN IT DOES SHIFT IT IS VERY ROUGH! *TR

MY 2011 CHEVY CRUZE HAS AN ERRATIC SHIFTING TRANSMISSION. AT TIMES IT IS CONFUSED AND HUNTS FOR GEARS. AT OTHER TIMES, IT HAS BANGED INTO GEAR. MOST OF MY DRIVING IS IN STOP AND GO TRAFFIC AND NOT HIGHWAY DRIVING. THE SCARIEST PART IS THE LACK OF ACCELERATION AT TIMES WHEN STEPPING ON THE GAS. SEVERAL MONTHS AGO, WHILE EXITING A SHOPPING CENTER, I ALMOST GOT HIT BY A BUS I WAS A LITTLE INTO THE ROAD AND HAD TIME TO GO BEFORE THE BUS GOT TO ME, BUT WHEN I STEPPED ON THE GAS, NOTHING HAPPENED! LUCKILY, THE BUS HAD ROOM TO GO AROUND ME! I HAVE COMPLAINED TO THE DEALER MANY TIMES ABOUT THIS SITUATION, BUT AM TOLD THERE IS NO NEW UPDATE OR TRANSMISSION REFLASH FROM GM. SO, I THOUGHT IT WAS TIME TO STEP THINGS UP BECAUSE I DID A LOT OF RESEARCH ON THE INTERNET CONCERNING THIS VERY TRANSMISSION ISSUE AND LACK OF ACCELERATION FOR THE 2011 CRUZE AND IT SEEMS TO BE A COMMON COMPLAINT OF MOST 2011 CRUZE OWNERS UNLESS THEY HAVE HAD SOMETHING CALLED A TRIFECTA TUNE DONE TO THEIR CARS, AT THEIR OWN EXPENSE. THEY CLAIM THIS PROCEDURE "CURES" THE SHIFTING PROBLEM. FIRST OFF, MY CAR IS A LEASE, SO I CANNOT MODIFY MY CAR IN ANY WAY. SECONDLY, WHY SHOULD I PAY HUNDREDS TO FIX SOMETHING THAT IS GM'S PROBLEM. ABOUT SIX MONTHS AGO, I CONTACTED GM CUSTOMER SERVICE. FROM ABOUT JULY, 2012 TO NOV. I HAVE BEEN HOOKED UP WITH THREE DIFFERENT PEOPLE WHO WERE WITH THE EARLY RESPONSE TEAM IN THE BUSINESS RESOURCE CENTER. THERE WERE A TON OF PHONE CALLS FROM THEM, BUT IT WAS ALL TALK AND NO ACTION EXCEPT FOR A NEW TCM THAT WAS INSTALLED IN AUG. AT 10,196 MILES. THAT DID NOTHING TO IMPROVE THE TRANSMISSION SHIFTING. I THEN CONTACTED GM CORPORATE ON NOV. 7TH TO EXPLAIN MY PROBLEM. FROM THEN UNTIL TODAY, JAN.21, 2013 I DEALT WITH A GENTLEMEN. FINALLY, ON JAN. 15, AN ENGINEER WAS SENT TO MY DEALER. CONCLUSION- LIKE EVERYONE ELSE WITH THIS PROBLEM- "OPERATING AS DESIGNED"! I FEEL THIS IS A SAFETY ISSUE

THE CAR HAS PROBLEMS WITH ACCELERATION. IT POSES A SAFETY CONCERN ESPECIALLY WHEN CROSSING TRAFFIC AND OR PASSING ANOTHER CAR. YOU CAN BE DRIVING THE CAR AND IT WILL LITERALLY LOSE POWER- AND THEN YOU HAVE TO PRESS THE PEDAL TO THE FLOOR- AND HOPE IT GOES. SOMETIMES THE CAR WILL SOUND AS IF IT IS IN IDLE MODE WHEN IN DRIVING THE CAR. WHEN YOU START THE CAR AND BEGIN DRIVING IT JERKS AND IT LUNGES- IT FEELS LIKE YOU ARE BOUNCING AROUND. THE CAR STILL HAS ITS MANUFACTURES WARRANTY AND I HAVE HAD IT AT THE DEALER'S AUTO SHOP ON SEVERAL OCCASIONS- ONE GUY THERE BELIEVES SOMETHING IS WRONG WITH THE CAR BUT IS NOT ABLE TO FIND WHAT IT IS. UNFORTUNATELY, I AM TOLD THERE IS NOTHING WRONG WITH THE CAR AND THAT IS THE "CHARACTERISTICS" OF THAT CAR DUE TO THE TURBO. I DISAGREED. I BELIEVE IT POSES A SAFETY ISSUE- I HAVE NEVER TOLD MY MOTHER BEFORE THE FOLLOWING ABOUT A CAR. "IF I DIE IN THIS CAR SHE BETTER START LOOKING AT GENERAL MOTORS." I HAVE NEVER FELT SO UNSAFE IN A CAR- AND THE MAIN REASON I PURCHASED THE CAR WAS FOR ALL ITS SAFETY FEATURES. IRONIC. I HAVE READ THE SAME COMPLAINTS ON THE WEB- UNFORTUNATELY IT WILL NOT BE ADDRESSED UNTIL SOMEONE IS EITHER DEAD OR SERIOUSLY INJURED FOR GM TO ADDRESS THESE COMPLAINTS. *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT SHE EXITED THE VEHICLE WITH THE GEAR SHIFTED IN PARK AND THE ENGINE IN OPERATION. THE CONTACT WAS STANDING ON THE PASSENGER'S SIDE OF THE VEHICLE AND WITHIN SEVERAL MOMENTS, THE VEHICLE ROLLED AWAY IN REVERSE. THE CONTACT ATTEMPTED TO RE-ENTER THE VEHICLE ON THE DRIVER'S SIDE AND THE VEHICLE BEGAN TO DRAG HER UP AGAINST A CONCRETE POLE. THE CONTACT LANDED ON THE GROUND WHERE THE FRONT DRIVER'S SIDE TIRE WAS AND THE VEHICLE THEN DROVE OVER HER LEFT FOOT. THE CONTACT'S LEFT ARM SUSTAINED A SEVERE FRACTURE TO THE RADIUS AND HUMERUS. THE CONTACT ALSO SUSTAINED NERVE DAMAGE TO THE LEFT FOOT. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHERE THE EXTERIOR BODY DAMAGES WERE REPAIRED. SOME TIME LATER, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 11V273000 (POWER TRAIN: AUTOMATIC TRANSMISSION: GEAR POSITION INDICATION-PRNDL). THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE AND THE VIN WAS UNAVAILABLE.

VEHICLE WAS PURCHASED USED WITH 18*** MILES ON THE ODOMETER. VEHICLE TRANSMISSION SHIFTS ERRATICALLY WHEN DRIVING IN CITY CONDITIONS. PROBLEM MAY CAUSE STALLING OF VEHICLE AT LOWER HIGHWAY SPEEDS. THE TRANSMISSION APPEARS TO SLIP AT SLOW SPEEDS. BEFORE SHIFTING, VEHICLE REGULARLY HITS MAXIMUM (RED LINE) RPM. POOR DOWNSHIFTING INTO LOWER GEARS CAUSES VEHICLE TO LUNGE FORWARD AT LOWER SPEEDS. MOST NOTABLY FROM PARK TO DRIVE. ON ICY ROADS, THE HARD SHIFTING MAY CAUSE THE VEHICLE TO LOOSE TRACTION, RESULTING IN A CRASH, CAUSING FATALITIES OR INJURIES TO THE OCCUPANTS. VEHICLE WAS TAKEN TO DEALERSHIP, TECHNICIANS WERE UNABLE TO REPRODUCE CUSTOMER COMPLAINT. MANUFACTURER WAS NOT CONTACTED. CURRENT MILEAGE 28***. *TR