I BROUGHT MY NEW CAR IN FOR A OIL CHANGE ON 5-15-12, THEY FORGOT TO PUT THE OIL CAP BACK ON AND I HAD OIL EVERYWHERE INSIDE MY CAR IT WAS A COMPLETE MESS, I DID NOT KNOW IT WAS SMOKING BECAUSE IT WAS A RAINY AND FOGGY NIGHT. BY THE TIME WE PARKED IT WE THOUGHT IT WAS ON FIRE, MY HUSBAND CHECKED THE OIL AND IT WAS EMPTY, WE GOT T…
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I BROUGHT MY NEW CAR IN FOR A OIL CHANGE ON 5-15-12, THEY FORGOT TO PUT THE OIL CAP BACK ON AND I HAD OIL EVERYWHERE INSIDE MY CAR IT WAS A COMPLETE MESS, I DID NOT KNOW IT WAS SMOKING BECAUSE IT WAS A RAINY AND FOGGY NIGHT. BY THE TIME WE PARKED IT WE THOUGHT IT WAS ON FIRE, MY HUSBAND CHECKED THE OIL AND IT WAS EMPTY, WE GOT TOWED BACK TO CHEVY OF MILFORD TO BE FIXED AND CLEANED, THEY SAID THAT THERE WAS OIL IN IT AND ONLY A LITTLE CAME OUT.[NOT TRUE] I DON'T REALLY THINK THE CAR RUNS THE SAME AFTER THAT, IT SPITS AND SPUDDERS ALOT. ON JULY 23RD 2012 I BRING IT BACK TO THEM FOR A RECALL # 12081. AND ASKED THEM TO ALSO CHECK WHY MY CAR SPUDDERS AND TO CHECK FOR A SLOW LEAK IN THE BACK TIRE. THEY GOT BACK TO ME LATER THAT MORNING AND SAID, THERE IS NOTHING WRONG WITH THE WAY IT DRIVES, AND MY TIRE CANT BE FIXED I WOULD HAVE TO BUY ANOTHER FOR $125.00 BECAUSE OF WHERE THE HOLE WAS IT COULD NOT BE PATCHED. I TOLD THEM NO ON THE TIRE AND TOOK IT TO A TIRE PLACE, TOWNFAIR TIRE TOOK THE SCREW OUT OF IT WITCH THEY DIDN'T FIND [CHEVY OF MILFORD] AND PATCHED IT FROM THE INSIDE AT N/C. ON 7-24-2012. I REALLY DON'T FEEL SAFE IN THIS CAR ANYMORE AFTER CHEVY OF MILFORD LOOKED AT IT TWICE AND CAME BACK WITH 2 LIES. I DON'T EVEN TRUST THAT THEY DID THE RECALL FOR ALL I KNOW. WHERE DO I GO FROM HERE? PLEASE HELP, I HAVE 2 SMALL GRANDCHILDREN I DRIVE AROUND IN THIS CAR. *TR
NHTSA ODI #10467621
11,737 miles · Jul 12, 2012
Engine
RECEIVED A RECALL #12081,WE TOOK THE CAR INTO THE LOCAL CHEVROLET DEALER IN CONWAY SC FOR THE REPAIRS ,ABOUT 45 MIN. .WHEN IT WAS COMPLETED ,I ASKED THE SERVICE ADVISER ,HOH IT WAS REPAIRED. HE SAD IT WAS REWORKED AND MODIFIED PER CHEVROLET SPECS . LITTLE DID I KNOW. THERE REPAIRS CONSIST OF REMOVING MOST OF THE SHIELD AND LEAVI…
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RECEIVED A RECALL #12081,WE TOOK THE CAR INTO THE LOCAL CHEVROLET DEALER IN CONWAY SC FOR THE REPAIRS ,ABOUT 45 MIN. .WHEN IT WAS COMPLETED ,I ASKED THE SERVICE ADVISER ,HOH IT WAS REPAIRED. HE SAD IT WAS REWORKED AND MODIFIED PER CHEVROLET SPECS . LITTLE DID I KNOW. THERE REPAIRS CONSIST OF REMOVING MOST OF THE SHIELD AND LEAVING THE ENGINE AND WIRING LEFT UNPROTECTED TO THE ELEMENTS ON THE ROADS.ALL THEY HAD TO DO WAS CUT A ACCESS HOLE IN THE PLATE TO GET TO THE OIL DRAIN PLUG /HONESTLY IT LOOKS LIKE IT WAS DONE IN SUCH A HURRY TO JUST SAVE A FEW DOLLARS . 8 CALLS LATER , THEY ALL SAID THE SAME THING,THAT IS HOW THE ENGINEERS SAID TO DO THE REPAIRS. SORRY THAT ALL WE CAN DO FOR YOU,CHEVROLET THANKS YOU FOR YOUR CONCERNS. *TR
NHTSA ODI #10465455
22,410 miles · Jul 12, 2012
Engine
I HAVE A 2011 CRUZ LT. I HAVE NOTICED A WEIRD SMELL WHEN USING THE AC. ONLY JULY 9TH, 2012 I HAD A WARNING THAT SAID "TURNING OF AC DUE TO OVERHEAT" THE CAR WAS NOT OVERHEATING. 5 HOURS LATER I TURNED THE CAR ON AND THE CHECK ENGINE LIGHT WAS ON AND THE ENGINE/FAN WAS MAKING A LOUD NOISE WHILE RUNNING, WHICH SOUNDED LIKE A HUGE …
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I HAVE A 2011 CRUZ LT. I HAVE NOTICED A WEIRD SMELL WHEN USING THE AC. ONLY JULY 9TH, 2012 I HAD A WARNING THAT SAID "TURNING OF AC DUE TO OVERHEAT" THE CAR WAS NOT OVERHEATING. 5 HOURS LATER I TURNED THE CAR ON AND THE CHECK ENGINE LIGHT WAS ON AND THE ENGINE/FAN WAS MAKING A LOUD NOISE WHILE RUNNING, WHICH SOUNDED LIKE A HUGE FAN. I CALLED ONSTAR THEY SAID THEY LOCATED AN "ENGINE COOLING SYSTEM PROBLEM" TO TURN OFF THE CAR AND TO HAVE IT TOWED TO THE DEALERSHIP. WHICH I DID. THE DEALERSHIP SAID MY CAR WAS JUST OUT OF ANTIFREEZE AND THEY ADDED MORE TO IT. I HAVE LOOKED ONLINE I'M NOT THE ONLY PERSON WITH THIS PROBLEM. WHAT AM I SUPPOSED TO DO, JUST KEEP ANTIFREEZE WITH ME AT ALL TIMES? THERE MUST BE A LEAK SOMEWHERE FOR IT TO BE EMPTY. *TR
NHTSA ODI #10465443
15,422 miles · Jun 7, 2012
Electronic Stability Control (esc)EnginePower Train
2-10-12 - 15422 MILEAGE CAR TOWED TO DEALERSHIP - WOULD START / SHIFTER WOULD GO INTO GEAR / CAR WOULD NOT DRIVE - CHECK ENGINE, TRACTION CONTROL & STABILITRAK LIGHT WERE ON. - SHAFT DETENT LEVER SWITCH REPLACED. 3-12-12 - 16471 MILEAGE - BROUGHT TO DEALERSHIP CAR WOULD NOT ENGAGE FROM THE STOP POSITION TO ACCELERATION & POOR G…
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2-10-12 - 15422 MILEAGE CAR TOWED TO DEALERSHIP - WOULD START / SHIFTER WOULD GO INTO GEAR / CAR WOULD NOT DRIVE - CHECK ENGINE, TRACTION CONTROL & STABILITRAK LIGHT WERE ON. - SHAFT DETENT LEVER SWITCH REPLACED. 3-12-12 - 16471 MILEAGE - BROUGHT TO DEALERSHIP CAR WOULD NOT ENGAGE FROM THE STOP POSITION TO ACCELERATION & POOR GAS MILEAGE SINCE 2-10 REPAIR - CAUSED TO ROLL INTO INTERSECTION. - CONTROL SOLENOID VALVE & TRANSMISSION CONTROL MODULE REPLACED. COULD NOT DUPLICATE GAS MILEAGE PROBLEM 4-25-12 - BROUGHT INTO DEALERSHIP FOR LOUD POPPING & JOLTING INTO GEAR FROM THE STOP POSITION TO ACCELERATION - DEALER SHIP COULD NOT DUPLICATE/ NO REPAIR 5-5-12 17661 MILEAGE CAR TOWED TO DEALERSHIP - DRIVING ON HIGHWAY 65MPH / BURNING SMELL COMING THROUGH A/C VENTS/ TRANSMISSION HOT (OVERHEAT) /TRACTION CONTROL & STABILITRAK LIGHT APPEARED. DEALER SHIP COULD NOT DUPLICATE/ NO REPAIR ( OPENED CASE WITH GM [XXX]) 5-18-12 18165 MILEAGE CAR TOWED TO DEALERSHIP - DRIVING ON HIGHWAY 65MPH / BURNING SMELL COMING THROUGH A/C VENTS/ TRANSMISSION HOT (OVERHEAT) /TRACTION CONTROL & STABILITRAK LIGHT & TRANSMISSION LIGHT APPEARED. PLUS CONTINUED POOR GAS MILEAGE SINCE 2/12 FIX. TRANSMISSION CONTROL MODULE REPLACED (AGAIN) 6-6-12 18800 MILEAGE BROUGHT TO DEALERSHIP ( CURRENTLY THERE) TRANSMISSION LIGHT APPEARED UPON STARTING THE ENGINE AFTER SITTING FOR 8HRS. - INTERMITTENT BURNING SMELL FROM ENGINE NOTICED AFTER 15-20 MILE DRIVES *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI #10460869
7,900 miles · May 21, 2012
Engine
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE SMELLED LIKE ANTI-FREEZE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE THERMOSTAT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE RECURRED ONE WEEK LATER. THE VEHICLE HAD NOT BEEN BACK TO THE DEAL…
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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE SMELLED LIKE ANTI-FREEZE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE THERMOSTAT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE RECURRED ONE WEEK LATER. THE VEHICLE HAD NOT BEEN BACK TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 7,900 AND THE CURRENT MILEAGE WAS 8,024.
NHTSA ODI #10459142
Mileage unknown · May 16, 2012
Engine
COOLANT SMELL IN CABIN. BEEN BACK TO DEALER APPROX. 5 TIMES, REPLACED A COOLANT HOSE, THERMOSTAT HOUSING, AND NOW TOLD BY DEALER THERE IS NO FIX. THERE IS A FIX, PUT A NEW ENGINE IN, IT'S ALREADY BEEN OUT FOR A LEAKING REAR MAIN SEAL. SIXTEEN MONTHS AND 17,000 MILES OF OLD CAR SMELL IN A NEW CAR, TIRED OF IT.
NHTSA ODI #10458635
10,000 miles · Feb 29, 2012
EnginePower Train
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON TWO OCCASIONS, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. …
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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON TWO OCCASIONS, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000. THE VIN WAS UNAVAILABLE.
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
Consequence & remedy
Consequence: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
Consequence & remedy
Consequence: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
Consequence & remedy
Consequence: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
Consequence & remedy
Consequence: THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence & remedy
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Additional source detail variants (2)
Steering:column
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Steering
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
AQ12002 · Chapman Chevrolet / Cruze Engine Recall
Opened Oct 15, 2012 · Closed Oct 20, 2014
Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:gasoline
NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information request (IR) letter to Chapman Chevrolet on October 16, 2012.Chapman Chevrolet responded to this request on November 8, 2012.To gather additional information, NHTSA mailed an IR letter to General Motors LLC (GM) on February 25, 2013.GM responded to this request on April 1, 2013.NHTSA then issued a second IR letter to Chapman Chevrolet on July 2, 2013.Chapman Chevrolet supplied their response on July 30, 2013. NHTSA?s investigation indicated that Chapman Chevrolet sold and delivered 23 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Chapman Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated October 1, 2014, Chapman Chevrolet paid compromised civil penalties in the amount of $50,000.This Audit Query is closed.
PE12010 · Engine Compartment Fire
Opened Mar 28, 2012 · Closed Jul 19, 2012
Status: closed (inferred from source dates) · Engine
In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.
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