2011 Chevrolet Cruze

DROVE ABOUT 45 MILES AND PARKED VEHICLE. NOTICED ENGINE FAN RUNNING HARD, SHUT OFF VEHICLE AND WENT INTO STORE. RETURNED TO VEHICLE TWENTY MINUTES LATER TURNED ON CAR, FAN STILL RUNNING HARD. PUSHED ONSTAR BUTTON TO GET DIAGNOSTIC CHECK. ENGINE ERROR CODE FOUND, ADVISED TO TAKE TO DEALER TO INVESTIGATE. STARTED VEHICLE ABOUT TEN MINUTES INTO DRIVE, COULD SMELL COOLANT FROM ENGINE AND VEHICLE SLOWED AND CHIMES CAME ON WITH DASH READING: ENGINE OVERHEATED STOP CAR AND TURN OFF ENGINE. HAD TOWED TO DEALER, THEY SAY A PORT IS CRACKED IN CYLINDER HEAD AND COOLANT LEAKING. WILL COST $500 TO FIX. VEHICLE HAS 59,000 MILES. ALSO ENGINE MAKES POPPING NOISES AFTER RUNNING ON HIGHWAY AND COME TO A COMPLETE STOP. SITTING AT LIGHT OR STOP SIGN AND IT POPS FOUR OR FIVE TIMES. DON'T HEAR IT WHEN I'M DRIVING. THESE CARS ARE LEMONS, GM NEEDS TO RECALL THEM AND GIVE US OUR MONEY BACK!

EXISTING RECALL RECALL NUMBER: 12V288000 APPLIES TO MY VEHICLE DESPITE MY VIN NOT QUALIFYING FOR THIS RECALL. I HAVE HAD TO REPLACE SEVERAL PARTS RELATING TO ENGINE COOLING INCLUDING A WATER PUMP ON TWO OCCASIONS WITHIN 9 MONTHS. IT IS WELL DOCUMENTED WITH MY GM SERVICE CENTER (BERGSTROM GM OF NEENAH, WI 920.722.1111) AND OTHER CERTIFIED MECHANICS THAT OIL HAS BEEN FOUND AND CLEANED OUT OF SEVERAL AREAS OF MY ENGINE INCLUDING: THE TURBO CHARGER, INTAKE MANIFOLD, THROTTLE BODY, CHARGE AIR COOLER AND ITS INLET AND OUTLET PIPES, AND CYLINDERS. IN ADDITION, MY THERMOSTAT HAS FAILED AND DOES NOT NOTIFY ME OF AN OVER-HEATING ISSUE. AN OVERHEATING ENGINE THAT LEAKS OIL THROUGHOUT WITH NO WARNING FROM THE THERMOSTAT IS A RECIPE FOR DISASTER.

WHEN PURCHASING MY AUTO 2011 CHEVROLET CRUZE I WAS NOT TOLD THAT THIS 2011 CHEVROLET CRUZE HAD A COOLANT LEAK THAT THE COMPANY COULD NOT REPAIR. BEFORE I PURCHASED MY 2011 CHEVROLET CRUZE A GUARDER PLATE WAS INSTALLED TOO KEEP THE LEAK FROM BURNING OFF OF THE MOTOR AND NO REPAIR TO STOP THE COOLANT LEAK. MY 2011 CHEVROLET CRUZE OVER HEATED AND I WAS SENT A LETTER THAT CHEVROLET COMPANY WOULD REPLACE THE COOLANT ONCE IT GET LOW. I TOLD THEM THAT THIS COOLANT IS ALSO INSIDE THE CAB OF MY 2011 CHEVROLET CRUZE AND THEY SAID THAT I WOULD BE CHARGED TO HAVE MY 2011 CHEVROLET CRUZE CHECKED FOR REASON OF LEAK BUT ONCE COOLANT IS LEAKED OUT OR LOW THEY WOULD REPLACE IT. THIS CHEMICAL IS A LABELED 'A' POISON FOR HUMANS WITHIN IT'S LABEL. WHICH I HAVE HAD THOSE AFFECTS FROM IT'S RELEASE AT THIS POINT. I CANNOT GET CHEVROLET TO FIX THIS AND THEY SAID THAT THEY'LL NOT FIX IT JUST REPLACE COOLANT JUST FOR 2016 AFTER THEN THEY'LL NOT REPLACE LEAKED COOLANT. I ASKED THEM IF I COULD HAVE THE 2011 CHEVROLET CRUZE CHECKED WITHOUT HAVING A SERVICE CHARGE AND I WAS TOLD I COULD NOT THAT I'LL BE CHARGED A FEE. I WAS OFFERED A $2000.00 VOUCHER TO PURCHASE ANOTHER AUTO. BEING ONCE STRESS OF OVER HEATING OR CORRECT LEVELS OF COOLANT WITHING VEHICLE COOLANT FUNCTIONING COMPONENTS CANNOT OPERATE NORMALLY I'D HAVE TO REPLACE THOSE COMPONENTS AND IF NOT UNDER COMPONENTS WARRANTY I'LL BE CHARGED SERVICE VISIT AND PARTS AND LABOR RENDERED. I MENTIONED THAT THIS COOLANT CHEMICAL BURN OFF IS CAUSING SIGHT EFFECTS AND THAT IT CONTINUES SENDING THOSE CHEMICAL COOLANT FUMS INTO THE CAB OF THE VEHICLE AND I'M TAKING MEDICATION FOR THOSE SIGHT EFFECTS OF THE COOLANT'S CHEMICAL BURN OFF. AGAIN (GENERAL MOTORS CORPORATION LEGAL AGENT SAID THAT'S THE LEGAL OFFER AND IF NOT AGREED ACTIVE CASE FILE WOULD BE CLOSED. ON 3/10/2015 MY CASE FILE CLOSED WITH NO RESOLUTION.

CAR WILL SLOW TO 2 MPH WITH THE WARNINGS "LOW ENGINE MODE" AND "SERVICE STABILITRACK". CAN BE GOING ANY SPEED AND THIS HAPPENS. HAVE HAD THE CAR TOWED 3 TIMES FOR THIS SAME PROBLEM. EACH TIME THEY TELL US IT IS ANOTHER PART THAT IS DEFECTIVE. WE HAVE SPENT APPROXIMATELY $2,000 ON REPAIRS FOR THIS SAME ISSUE. MY MAIN CONCERN IS THAT MY [XXX] YEAR OLD SON WHO DRIVES THIS VEHICLE IS GOING TO GET KILLED. IF THIS HAPPENS ON A HIGHWAY WITH A SEMI BEHIND HIM, THE SEMI WILL NOT BE ABLE TO SLOW DOWN TO THAT SPEED THAT FAST AND WILL RUN RIGHT OVER HIM. THERE ARE NUMEROUS REPORTS OF THIS SAME ISSUE ON 2011-2015 CRUZE VEHICLES THAT YOU CAN FIND ANYWHERE ON THE INTERNET (EVEN ON GM FORUM). I WOULD LIKE TO KNOW HOW MANY PEOPLE HAVE TO DIE FROM THIS ISSUE BEFORE A RECALL IS MADE ON THESE VEHICLES? *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC

I FIRST TOOK MY CRUZE TO THE DEALER BECAUSE OF LEAKING TRANSMISSION FLUID FROM A DEFECTIVE SEAL ON THE TRANSMISSION BOX. THEY ALSO SAID THE BATTERY WAS CRACKED. TRANSMISSION WAS COVERED UNDER WARRANTY, BUT I HAD TO BUY A NEW BATTERY. REALLY? AFTER THAT WORK BEING DONE, I NOTICED THE SMELL OF ANTI FREEZE. DEALER SAID A HOSE WAS SPLIT, BUT WHEN I ASKED TO SEE THE HOSE, THEY SAID THE END BROKE OFF WHEN THEY WERE REPLACING A CLIP BLAMED ON THE ANTI FREEZE LEAK. I HAD TO BUY A NEW HOSE. SAID THEY CHECKED THE SYSTEM FOR LEAKS AND THERE WEREN'T ANY. THE CAR STOPPED LEAKING FOR A WHILE, BUT NOW I HAVE PUDDLES OF ANTI FREEZE ON THE GARAGE FLOOR AND A NAUSEATING SMELL AROUND THE CAR. I AM GOING TO GO TO A DIFFERENT DEALER FOR A SECOND OPINION, BUT I FEAR I HAVE A REAL PROBLEM AND FROM WHAT I'VE READ IT IS COMMON WITH THIS CAR AND GM HASN'T DONE MUCH TO HELP THE CONSUMER. I BELIEVED IN BUYING AMERICAN, BUT IT WON'T BE ANOTHER CHEVY.

I AM A FIRE INVESTIGATOR I WORK FOR THE LOS ALAMOS COUNTY FIRE DEPT. I INVESTIGATED A VEHICLE FIRE THAT ORIGINATED IN THE ENGINE COMPARTMENT, VEHICLE WAS STATIONARY AND HAD JUST BEEN DRIVEN APPROX.. 1 HR. THE VEHICLE IS LISTED AS HAVING A RECALL NHTSA CAMPAIGN NUMBER: 12V288000. IT APPEARS THAT EVEN THOUGHT THE VEHICLE WAS SERVICED FOR THE RECALL THE SAME PROBLEM AND RESULTING FIRE HAPPENED. VEHICLE BEGAN TO SMOKE AFTER BEING PARKED AND FIRE WAS WITN

MY CAR FROM TIME TO TIME SHOWS AN ERROR SAYING REDUCED ENGINE POWER. THE WHOLE CAR KICKS DOWN AND UNABLE TO GO OVER 10 MPH. THIS HAS HAPPENED A FEW TIMES AND ONCE ON THE HIGHWAY. IT DIDN'T DO IT AGAIN FOR AWHILE BUT THEN AGAIN TODAY IT DID IT. I HAVE READ A FEW BLOGS THAT IS A COMMON PROBLEM WITH CHEVY CRUZ AND I DON'T BELIEVE IT'S COVERED UNDER WARRANY. THIS COULD BE A DEADLY FAULT WITH THIS CAR. YOU GET NO NOTIFICATION THAT IT'S GOING TO HAPPEN.

I'VE OWNED MY 2011 CHEVY CRUZE FOR 4 YEARS AND I HAVE HAD ON-GOING ISSUES WITH A VERY DISTINCT SMOKE/COOLANT SMELL COMING FROM THE ENGINE. IT IS MORE NOTICEABLE WHEN THE HEAT IS ON. IN DOING RESEARCH, THIS IS A WELL-KNOWN ISSUE. I'VE TAKEN MY CAR TO THE DEALERSHIP ON THREE SEPERATE OCCASIONS AND THEY CANNOT FIX THE ISSUE - IT KEEPS COMING BACK. I REACHED OUT TO CHEVY TO FILE A COMPLAINT BUT I AM NOT GETTING HELP FROM THEM. THE ODOR THAT IS COMING FROM THE CAR IS SO BAD THAT I HAVE TO ROLL DOWN MY WINDOWS IN THE WINTER. IT IS EITHER NO HEAT, OR HEAT AND WINDOWS DOWN. I KNOW CHEVY IS AWARE OF THIS ISSUE - IT IS ALL OVER THE INTERNET - HOWEVER, THEY ARE NOT DOING THEIR PART TO FIX THE ISSUE. I AM CONCERNED FOR MY HEALTH - WHATEVER I AM INHALING IS NOT HEALTHY. IT GIVES ME HEADACHES AND MAKES ME FEEL ILL. PLEASE HELP.

I CAN SMELL A BURNING COOLANT TYPE SMELL INSIDE THE CABIN OF THE VEHICLE. IT DOES NOT HAPPEN ALL THE TIME. IT LEAVES A FILM ON THE WINDOWS. WHEN IT HAPPENS IT BURNS MY NOSE AND EYES. I HAVE TO ROLL DOWN THE WINDOWS TO GET FRESH AIR. I CONSIDER THIS A HEALTH ISSUE, INHALING THESE FUMES. I TOOK THE CAR TO THE DEALERSHIP THREE TIMES. ONCE THEY REPLACED A TRANSMISSION COOLANT CONNECTOR, THAT DIDN'T SOLVE THE PROBLEM, AND TWICE THEY SAID THEY COULDN'T FIND A PROBLEM. I SEE THAT THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS. THIS HAPPENS IN ALL SITUATIONS, MOVING OR STANDING STILL. THE FOLLOWING I COPIED FROM A FORUM ONLINE. THIS PERSON HAD THE SAME PROBLEM: IN THE COURSE OF THAT REPAIR THE TECHS DETECTED AN EXTREME AMOUNT OF LUBRICANT ON THE INNER DASH BOX WHERE THE VENT DOORS AND CONTROLS ARE LOCATED. THE TECH REMOVED SOME OF IT AND HEATED IT UP AND IT SMELLED JUST LIKE DEXCOOL. THIS GREASE IS GLYCOL BASED HENCE THE SIMILARITY TO COOLANT WHEN HEATED. THE CONTINUOUS HEATING AND COOLING OF THE GREASE RESULTED IN A BREAKDOWN OF IT AND THE SMELL ONLY GOT WORSE. THE TECHS REMOVED ALL OF THE EXCESS GREASE AND REPLACED WITH ANOTHER LUBRICANT WHICH WAS A TYPE OF BRAKE LUBE GOOD TO 400F. THEY THEN ADDED A PEPPERMINT EXTRACT TO THE COOLANT FLUID TO ENSURE THAT IF THERE WAS A COOLANT LEAK OF ANY KIND THE ODOR WOULD BE IMMEDIATELY DISCERNABLE FROM ANY OTHER AUTOMOTIVE ODOR. I RAN THE HEAT AND DEFROST HEAVY WITH NO ISSUES TO REPORT. THIS FIX IS NOT EASY AS THE ENTIRE DASH NEEDS TO BE REMOVED, BUT A GOOD TECH CAN DO IT AND RESOLVE THIS ISSUE. IF YOU NEED ANY FURTHER ASSISTANCE OR INFORMATION PLEASE LET ME KNOW. I WOULD ENCOURAGE ANYONE EXPERIENCING THIS PROBLEM TO CONTACT THE DEALER AND HAVE THEM CONTACT GM TO GET YOUR VEHICLE FIXED.

ON DECEMBER 21, 2015, WHILE ON MY WAY TO WORK IN DEARBORN IN RUSH HOUR TRAFFIC AT 7:15 A.M. , TRAVELING SOUTH ON SOUTHFIELD FREEWAY AT 65 MPH IN THE FAST LANE, AN ALARM SOUNDED AND MY RATE OF SPEED WAS REDUCED TO 10 MPH, AN EXCLAMATION SYMBOL APPEARED ON MY DISPLAY WITH THE WORDS "REDUCED ENGINE POWER". I IMMEDIATELY TURNED ON MY HAZZARD LIGHTS. CARS TRAVELLING BEHIND ME HAD TO SLAM ON THEIR BRAKES TO AVOID HITTING ME. THE SHOULDER WAS NOT THE ADEQUATE WIDTH TO MOVE THE VEHICLE OFF THE ROAD TO GET OUT OF THE WAY OF TRAFFIC. I PULLED OFF AS MUCH AS I COULD AND SWITCHED THE CAR OFF, THIS RESET THE PROBLEM SO I DID NOT HAVE REDUCED ENGINE POWER AND I WAS ABLE TO TRAVEL AND EXIT THE EXPRESSWAY SAFELY. THE PROBLEM HAPPENED AGAIN ON THE ROAD TO MY OFFICE COMPLEX PARKING LOT. I HAVE HAD THE PROBLEM FIXED AT THE GM DEALERSHIP. I FEEL THIS TYPE OF ISSUE SHOULD NOT HAPPEN AND POSES A VERY SERIOUS THREAT TO THE SAFETY OF THE DRIVER AND PASSENGERS OF THE CAR AFFECTED BY THE MALFUNCTION AND OTHER MOTORIST THAT ARE ON THE ROAD. IT IS IMPORTANT TO MAKE SURE THIS DOES NOT OCCUR ON OTHER CARS.