NHTSA owner reports · September 18, 2026 snapshot.
Electronic Stability Control (esc) complaints
75 reportsClear category filter57,250 miles · Feb 4, 2016
Electronic Stability Control (esc)SuspensionVehicle Speed Control
INTERMITTENT SERVICE TRACTION CONTROL AND STABILITRAK WHILE AT A STOP WHEN ATTEMPTING TO DRIVE AFTER THE SERVICE LIGHT CAME ON THE VEHICLE LACKED POWER AND HIGH TEMP FAN TURN ON. THE ONLY WAY TO GET THE CAR OUT OF THE SERVICE LOCK WAS TO TURN THE IGNITION OFF AND TURN IT BACK ON. I TOOK THE CAR TO A DEALER WHERE THEY WERE UNABL…
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INTERMITTENT SERVICE TRACTION CONTROL AND STABILITRAK WHILE AT A STOP WHEN ATTEMPTING TO DRIVE AFTER THE SERVICE LIGHT CAME ON THE VEHICLE LACKED POWER AND HIGH TEMP FAN TURN ON. THE ONLY WAY TO GET THE CAR OUT OF THE SERVICE LOCK WAS TO TURN THE IGNITION OFF AND TURN IT BACK ON. I TOOK THE CAR TO A DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE ISSUE. THIS ISSUE HAS BEEN COVERED UNDER A RECALL ON OTHER CHEVY VEHICLES SUCH AS THE EQUINOX.
NHTSA ODI #10824244
69,000 miles · Jan 11, 2016
Electronic Stability Control (esc)Vehicle Speed Control
WHIFE DRIVING DOWN THE ROAD TRACTION CONTROL LIGHT COMES ON SLOWS DOWN TO ABOUT 20 VERY DANGEROUS 4TH TIME IT HAS HAPPENED TO HER.CHEVY DEALER FIXED IT SAID IT WAS ACCELERATOR PEDAL. DID IT AGAIN. ON THE WAY HOME AND TO WORK
NHTSA ODI #10819348
40,000 miles · Dec 10, 2015
Electronic Stability Control (esc)Power TrainVehicle Speed Control
IN ADDITION TO TWO COMPLAINTS FILED ABOUT THIS VEHICLE ALREADY. THE U.S HAS NO CONCERN FOR HUMAN LIFE IN THE U.S AND IS ALLOWING WHITE SUPREMACY TO ENDANGER MINORITY DRIVERS AND OTHER DRIVERS. THE TESTING OF SATELLITE RADIOLOGICAL DISPERSAL WEAPONS AND REMOTE CONTROL SYSTEMS INVOLVING, HACKING, BACKDOOR ACCESS, REMOTE CONTROL, S…
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IN ADDITION TO TWO COMPLAINTS FILED ABOUT THIS VEHICLE ALREADY. THE U.S HAS NO CONCERN FOR HUMAN LIFE IN THE U.S AND IS ALLOWING WHITE SUPREMACY TO ENDANGER MINORITY DRIVERS AND OTHER DRIVERS. THE TESTING OF SATELLITE RADIOLOGICAL DISPERSAL WEAPONS AND REMOTE CONTROL SYSTEMS INVOLVING, HACKING, BACKDOOR ACCESS, REMOTE CONTROL, SURVEILLANCE AND VEHICLE COMPROMISE PERSISTS. ON 12/10/15 AND 12/09/15 THE VEHICLE WAS HALTED BY FORCE FROM A SATELLITE TRACKING THE VEHICLE. AMPLE EVIDENCE OF ELECTRICAL PROBLEMS IN THE CAR, CELLPHONE TRACKING AND HOME TRACKING IS AVAILABLE. A FEDERAL LAWSUIT WAS FILED AND DISMISSED WITHOUT REASON OF CAUSE TO FURTHER THE HATE CRIME. ON THESE TWO DAYS I WAS DRIVING THE VEHICLE ONE AGAIN, AND LOST CONTROL OVER THE VEHICLE STEERING AND THROTTLE. THE ISSUE OCCURS AT STOP SIGNS TO CAUSE AN ACCIDENT THERE OR AT A INTERSECTION. THE VEHICLE IS PURPOSELY TAMPERED WITH DURING TRANSIT TO CAUSE LOSS OF CONTROL AND THROTTLE. THE VEHICLE THROTTLE IS GONE, THE GAS PEDDLE GOES LIMP AND THE ENGINE STOPS THROTTLE FOR A DURATION. THE ENGINE THEN KICKS IN FULL FORCE AFTER A SERIES OF HARD SPUTTERS ON THROTTLE JERKING THE CAR FORWARD UP A HILL OR INTO TO A STOP. I WAS IN HIGHLAND NY LEAVING A PLAZA, WHERE THIS OCCURS, AND OTHER INTERSECTIONS WITH LIGHTS
NHTSA ODI #10809577
36,000 miles · Dec 3, 2015
Electronic Stability Control (esc)Vehicle Speed Control
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SERVICE STABILITY TRACTION CONTROL WARNING LIGHT ILLUMINATED INTERMITTENTLY AND THE ACCELERATOR PEDAL HESITATED TO RESPOND. ON THE FIRST OCCASION, THE CONTACT WAS DRIVING AT 20 MPH AND THE VEHICLE STALLED. ON A SECOND OCCASION, THE VEHICLE STALLED WHILE DRI…
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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SERVICE STABILITY TRACTION CONTROL WARNING LIGHT ILLUMINATED INTERMITTENTLY AND THE ACCELERATOR PEDAL HESITATED TO RESPOND. ON THE FIRST OCCASION, THE CONTACT WAS DRIVING AT 20 MPH AND THE VEHICLE STALLED. ON A SECOND OCCASION, THE VEHICLE STALLED WHILE DRIVING AT APPROXIMATELY 35 MPH. THE CONTACT WAS ABLE TO RESTART THE VEHICLE EACH TIME BUT THE FAILURE WAS PROGRESSING. THE FAILURE CAUSED THE VEHICLE TO GO INTO A LIMP MODE EACH TIME. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER A THIRD TIME WHO DIAGNOSED THAT THE ALTERNATOR ASSEMBLY NEEDED TO BE REPLACED. THE ELECTRONIC STABILITY CONTROL FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS LEFT FOR A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
NHTSA ODI #10808273
80,000 miles · Nov 14, 2015
Electronic Stability Control (esc)Vehicle Speed Control
STABILITY TRAC AND TRACTION CONTROL LIGHT APPEARS, VEHICLE EXPERIENCES IMMEDIATE LOSS OF POWER. EXPERIENCED WHILE DRIVING ON FREEWAY ATTEMPTING TO CHANGE LANES. DUE TO THE SUDDEN LOSS OF POWER I WAS NEARLY STRUCK BY A BIG RIG. DEALER CAN NOT IDENTIFY CODES ONLY CODE THAT APPEARED WAS PO171,FUEL TRIM LEAN CODE WAS ADDRESSED B…
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STABILITY TRAC AND TRACTION CONTROL LIGHT APPEARS, VEHICLE EXPERIENCES IMMEDIATE LOSS OF POWER. EXPERIENCED WHILE DRIVING ON FREEWAY ATTEMPTING TO CHANGE LANES. DUE TO THE SUDDEN LOSS OF POWER I WAS NEARLY STRUCK BY A BIG RIG. DEALER CAN NOT IDENTIFY CODES ONLY CODE THAT APPEARED WAS PO171,FUEL TRIM LEAN CODE WAS ADDRESSED BY DEALER, DEALER CLAIMS ORIGINAL COMPLAINT WAS TIED TO THE P0171 CODE. WHILE DRIVING HOME EXPERIENCED SUDDEN LOSS OF POWER AND ROUGH SHIFTING. NO WARNING LIGHTS OR INDICATORS APPEARED. VEHICLE SMELLS LIKE BURNT OIL, AND NOTICED A LOUD TICKING NOISE. NOTIFIED DEALER AND WAS TOLD IT IS NORMAL VEHICLE WILL BE FINE AFTER 400 MILES OF DRIVING. MY FAMILIES LIFE WILL BE PLACED IN JEAPORDY FOR THE NEXT 400 MILES. THE UNRESPONSIVE ACCELERATION AND SUDDEN LOSS OF POWER IS A SERIOUS SAFETY ISSUE.
NHTSA ODI #10790420
39,844 miles · Nov 7, 2015
Electrical SystemElectronic Stability Control (esc)Power Train
HAVE HAD REPEATED ISSUES WITH SERVICE STABILITRAK LIGHT COMING ON WHILE DRIVING AND THEN POWER BEING REDUCED TO VEHICLE, CAUSING UNSAFE DRIVING CONDITIONS; FOLLOWING RECALL TO REPROGRAM COMPUTER ENGINE FAN RAN CONTINUALLY FOR DAYS; CAR DIED WHEN STARTONG, DEALER REPLACED COMPUTER TRIED TO RETURN WITH CHECK ENGINE LIGHT ON, NOW S…
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HAVE HAD REPEATED ISSUES WITH SERVICE STABILITRAK LIGHT COMING ON WHILE DRIVING AND THEN POWER BEING REDUCED TO VEHICLE, CAUSING UNSAFE DRIVING CONDITIONS; FOLLOWING RECALL TO REPROGRAM COMPUTER ENGINE FAN RAN CONTINUALLY FOR DAYS; CAR DIED WHEN STARTONG, DEALER REPLACED COMPUTER TRIED TO RETURN WITH CHECK ENGINE LIGHT ON, NOW STABILITRAK ISSUE HAS RECURRED AGAIN. NOT CONFIDENT THAT DEALERSHIP HAS ANY CLUE WHAT IS REALLY WRONG WITH THIS CAR. THE DEALERSHIP'S MOST RECENT GUESS IS THAT SOMETHING IS WRONG WITH THE TRANSMISSION BUT THAT THEY ARE GETTING A CODE THEY DON'T RECOGNIZE.
NHTSA ODI #10788973
83,000 miles · Jul 5, 2015
Electronic Stability Control (esc)
I FRIGHTENED AND ALMOST HIT A PEDESTRIAN WHILE AT A COMPLETE STOP DURING A RED LIGHT BECAUSE THE VEHICLE JERKED BACK AND FORTH. THE VEHICLE FELT AS IF IT WAS ON HYDRAULICS. MOMENTS LATER THE ENGINE LIGHT WENT ON AND THE DESCRIPTION OF SERVICE STABILTRAK DISPLAYED ON THE DASHBOARD. ONCE THE LIGHT WAS GREEN AND I PROCEEDED, ENGINE…
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I FRIGHTENED AND ALMOST HIT A PEDESTRIAN WHILE AT A COMPLETE STOP DURING A RED LIGHT BECAUSE THE VEHICLE JERKED BACK AND FORTH. THE VEHICLE FELT AS IF IT WAS ON HYDRAULICS. MOMENTS LATER THE ENGINE LIGHT WENT ON AND THE DESCRIPTION OF SERVICE STABILTRAK DISPLAYED ON THE DASHBOARD. ONCE THE LIGHT WAS GREEN AND I PROCEEDED, ENGINE LIGHT WENT OFF AND SERVICE CONTROL ALSO WENT AWAY. IT WOULD ONLY JERK BACK AND FORTH ONCE AT A COMPLETE STOP. MY VEHICLE IS DEFINITELY A HAZARD AND NOT SAFE TO DRIVE.
NHTSA ODI #10731995
66,000 miles · Jun 12, 2015
Electrical SystemElectronic Stability Control (esc)Steering
WHILE DRIVING THE RADIO SHUTS OFF AND A WARNING POPS UP IN THE CENTER BETWEEN THE SPEEDOMETER AND RPM GAUGE THAT SAYS SERVICE STABILTRAC OR SERVICE TRACTION CONTROL. WHILE THAT HAPPENS THE POWER STEERING SHUTS OFF. THAT'S A NORMAL OCCURRENCE THAT HAPPENS RANDOMLY ONCE OR TWICE DURING MY 20 MILE DRIVE TO WORK, AND ON SHORT DRIVES…
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WHILE DRIVING THE RADIO SHUTS OFF AND A WARNING POPS UP IN THE CENTER BETWEEN THE SPEEDOMETER AND RPM GAUGE THAT SAYS SERVICE STABILTRAC OR SERVICE TRACTION CONTROL. WHILE THAT HAPPENS THE POWER STEERING SHUTS OFF. THAT'S A NORMAL OCCURRENCE THAT HAPPENS RANDOMLY ONCE OR TWICE DURING MY 20 MILE DRIVE TO WORK, AND ON SHORT DRIVES FOR ERRANDS. TODAY THE VEHICLE COMPLETELY SHUT OFF TWICE WHILE DRIVING DOWN THE ROAD. I ALMOST WRECKED 3 TIMES GOING AROUND CORNERS WHEN THE POWER STEERING SHUT OFF ALONG WITH THE RADIO.
NHTSA ODI #10724894
Mileage unknown · Apr 22, 2015
Electronic Stability Control (esc)
THE CARS STABILITY TRACK INDICATOR, ANTI-THEFT AND SEVERAL OTHER DASH LIGHTS INCLUDING CHECK ENGINE LIGHT COMES ON AND THE CAR WILL NOT START OR ALLOW ME TO REMOVE THE KEY. I HAVE HAD THIS HAPPEN ON SEVERAL OCCASIONS FORTUNATELY NOT WHEN I AM DRIVING HOWEVER MANY TIMES WHILE I HAVE BEEN DRIVING THE CAR THE CARS ELECTRICAL SYSTEM…
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THE CARS STABILITY TRACK INDICATOR, ANTI-THEFT AND SEVERAL OTHER DASH LIGHTS INCLUDING CHECK ENGINE LIGHT COMES ON AND THE CAR WILL NOT START OR ALLOW ME TO REMOVE THE KEY. I HAVE HAD THIS HAPPEN ON SEVERAL OCCASIONS FORTUNATELY NOT WHEN I AM DRIVING HOWEVER MANY TIMES WHILE I HAVE BEEN DRIVING THE CAR THE CARS ELECTRICAL SYSTEM WILL RESET AND THE CARS POWER SEEMS TO LUG DOWN AND FEELS LIKE IT IS DRAGGING OR BRAKING. REMOVING BATTERY AND REPLACING HELPED IT ONCE. I ALSO NOTICE THE REAR LIGHTS WILL STAY WHEN THE CAR IS IN PARK UNLESS I START THE CAR MOVE IT 2 OR 3' AND PUT IT BACK INTO PARK AGAIN. *TR
NHTSA ODI #10712186
Mileage unknown · Apr 22, 2015
Electronic Stability Control (esc)
THE CARS STABILITY TRACK INDICATOR, ANTI-THEFT AND SEVERAL OTHER DASH LIGHTS INCLUDING CHECK ENGINE LIGHT COMES ON AND THE CAR WILL NOT START OR ALLOW ME TO REMOVE THE KEY. I HAVE HAD THIS HAPPEN ON SEVERAL OCCASIONS FORTUNATELY NOT WHEN I AM DRIVING HOWEVER MANY TIMES WHILE I HAVE BEEN DRIVING THE CAR THE CARS ELECTRICAL SYSTEM…
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THE CARS STABILITY TRACK INDICATOR, ANTI-THEFT AND SEVERAL OTHER DASH LIGHTS INCLUDING CHECK ENGINE LIGHT COMES ON AND THE CAR WILL NOT START OR ALLOW ME TO REMOVE THE KEY. I HAVE HAD THIS HAPPEN ON SEVERAL OCCASIONS FORTUNATELY NOT WHEN I AM DRIVING HOWEVER MANY TIMES WHILE I HAVE BEEN DRIVING THE CAR THE CARS ELECTRICAL SYSTEM WILL RESET AND THE CARS POWER SEEMS TO LUG DOWN AND FEELS LIKE IT IS DRAGGING OR BRAKING. REMOVING BATTERY AND REPLACING HELPED IT ONCE. I ALSO NOTICE THE REAR LIGHTS WILL STAY WHEN THE CAR IS IN PARK UNLESS I START THE CAR MOVE IT 2 OR 3' AND PUT IT BACK INTO PARK AGAIN. *TR
NHTSA ODI #10712184
Official recalls
7Jul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Aug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
Consequence & remedy
Consequence: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
Consequence & remedy
Consequence: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
Consequence & remedy
Consequence: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
Consequence & remedy
Consequence: THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Apr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence & remedy
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Additional source detail variants (2)
Steering:column
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Steering
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2AQ12002 · Chapman Chevrolet / Cruze Engine Recall
Opened Oct 15, 2012 · Closed Oct 20, 2014
Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:gasoline
NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information request (IR) letter to Chapman Chevrolet on October 16, 2012.Chapman Chevrolet responded to this request on November 8, 2012.To gather additional information, NHTSA mailed an IR letter to General Motors LLC (GM) on February 25, 2013.GM responded to this request on April 1, 2013.NHTSA then issued a second IR letter to Chapman Chevrolet on July 2, 2013.Chapman Chevrolet supplied their response on July 30, 2013. NHTSA?s investigation indicated that Chapman Chevrolet sold and delivered 23 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Chapman Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated October 1, 2014, Chapman Chevrolet paid compromised civil penalties in the amount of $50,000.This Audit Query is closed.
PE12010 · Engine Compartment Fire
Opened Mar 28, 2012 · Closed Jul 19, 2012
Status: closed (inferred from source dates) · Engine
In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.
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