CPSC#I1290104A. 2011 CHEVROLET CRUZE. CONSUMER STATED HE IS HAVING INTERMITTENT PROBLEMS WITH THE PASSENGER SIDE AIRBAG CONTROL. *LN OCCASIONALLY, WHEN THE CONSUMER'S WIFE SAT IN THE PASSENGER SEAT, THE AIR BAG LIGHT WOULD ILLUMINATE. THE LIGHT THAT SHOWED THE AIRBAG ENABLES DID NOT COME ON AND DISPLAYED OFF. THE CONSUMER STAT…
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CPSC#I1290104A. 2011 CHEVROLET CRUZE. CONSUMER STATED HE IS HAVING INTERMITTENT PROBLEMS WITH THE PASSENGER SIDE AIRBAG CONTROL. *LN OCCASIONALLY, WHEN THE CONSUMER'S WIFE SAT IN THE PASSENGER SEAT, THE AIR BAG LIGHT WOULD ILLUMINATE. THE LIGHT THAT SHOWED THE AIRBAG ENABLES DID NOT COME ON AND DISPLAYED OFF. THE CONSUMER STATED HE WENT TO THE DEALER SEVERAL TIMES. THE FIRST TIME HE WENT TO THE DEALER, THE LIGHT WAS IN THE OFF POSITION AND HIS WIFE WAS SITTING IN THE SET. THE SENSOR WAS REPLACED. HOWEVER, IT WORKED FOR SEVERAL MONTHS AND THEN THE PROBLEM RETURNED. THE SECOND TIME, HE WENT TO THE DEALER, THE CONSUMER WAS INFORMED THERE WAS NOTHING ELSE THEY COULD DO.
NHTSA ODI #10476323
15,000 miles · Jul 31, 2012
Air Bags
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE AIR BAG INDICTOR LIGHT DID NOT ALWAYS FUNCTION PROPERLY WHEN SOMEONE WAS SITTING IN THE FRONT PASSENGER SEAT. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THERE WAS NOTHING WRONG WITH THE AIR BAG. THE FAILURE MILEAGE WAS 15,000 AND THE C…
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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE AIR BAG INDICTOR LIGHT DID NOT ALWAYS FUNCTION PROPERLY WHEN SOMEONE WAS SITTING IN THE FRONT PASSENGER SEAT. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THERE WAS NOTHING WRONG WITH THE AIR BAG. THE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 20,000.
NHTSA ODI #10468414
Mileage unknown · Jul 24, 2012
Air Bags
THE SENSOR TO TURN ON THE PASSENGER SIDE AIRBAG DOES NOT TURN ON THE AIRBAG WHEN MY WIFE SITS DOWN. SHE WEIGHS 115 LBS.. THIS IS THE SECOND TIME THIS HAS HAPPENED. I FIRST REPORTED IT TO THE CHEVROLET DEALER ABOUT SIX MONTHS AGO.THE FIRST TIME THE DEALER CALLED CHEVROLET AND CHANGED THE SEAT SENSOR. THIS FIXED THE PROBLEM UN…
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THE SENSOR TO TURN ON THE PASSENGER SIDE AIRBAG DOES NOT TURN ON THE AIRBAG WHEN MY WIFE SITS DOWN. SHE WEIGHS 115 LBS.. THIS IS THE SECOND TIME THIS HAS HAPPENED. I FIRST REPORTED IT TO THE CHEVROLET DEALER ABOUT SIX MONTHS AGO.THE FIRST TIME THE DEALER CALLED CHEVROLET AND CHANGED THE SEAT SENSOR. THIS FIXED THE PROBLEM UNTIL JUST THIS DATE, JULY 24, 2012. I JUST RETURNED THE CAR TO THE DEALER WITH MY WIFE IN THE SEAT AND THE AIRBAG LIGHT INDICATING THE BAG WAS OFF AND NO ONE WAS IN THE SEAT. THIS IS A SERIOUS DEFECT AND I THINK CHEVROLET OR THE NHTSA SHOULD ORDER A RECALL. THEY SAID IT WAS A WEIGHT PROBLEM. I WAS TOLD THEY WOULD LOOK INTO IT AND LET ME KNOW WHAT WILL BE DONE. THEY ALSO INDICATED IT WAS NOT A NEW PROBLEM AND WAS OCCURRING IN OTHER PRODUCTS. I NEED YOUR HELP TO GET THIS DANGEROUS PROBLEM FIXED. THANK YOU FOR YOUR CONSIDERATION. *TR
NHTSA ODI #10467537
12,700 miles · Jul 13, 2012
Air Bags
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT CONSISTENTLY ILLUMINATED, SHOWING THAT THE AIR BAGS WERE DISENGAGED WHEN A PERSON WAS SITTING IN THE PASSENGER SEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT WAS THE DESIGN OF THE VEHICLE. THERE WAS NO RECALLS FOR THE FAILU…
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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT CONSISTENTLY ILLUMINATED, SHOWING THAT THE AIR BAGS WERE DISENGAGED WHEN A PERSON WAS SITTING IN THE PASSENGER SEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT WAS THE DESIGN OF THE VEHICLE. THERE WAS NO RECALLS FOR THE FAILURE. THERE WAS A TECHNICAL SERVICE BULLETIN AVAILABLE FOR THE FAILURE UNDER NHTSA ITEM NUMBER: 10042288 (ELECTRICAL SYSTEM: INSTRUMENT PANEL). THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,700.
NHTSA ODI #10465500
2,600 miles · Jan 6, 2012
Air Bags
TL* THE CONTACT WANTED OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG SENSOR MALFUNCTIONED. THE FRONT PASSENGER SIDE AIR BAG WOULD NOT IDENTIFY A PASSENGER SITTING IN THE PASSENGER SEAT AND THE AIR BAG WOULD NOT ACTIVATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FRONT PASSENG…
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TL* THE CONTACT WANTED OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG SENSOR MALFUNCTIONED. THE FRONT PASSENGER SIDE AIR BAG WOULD NOT IDENTIFY A PASSENGER SITTING IN THE PASSENGER SEAT AND THE AIR BAG WOULD NOT ACTIVATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FRONT PASSENGER SEAT COVER WAS REMOVED AND THE SENSOR WAS REPLACED. THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO OTHER REMEDIES FOR THE FAILURE. THE FAILURE MILEAGE WAS 2,600. UPDATED 02/15/12*LJ UPDATE 03/16/12
NHTSA ODI #10442651
Mileage unknown · Nov 6, 2011
Air Bags
JUST A FEW DAY'S AFTER BUYING OUR NEW CAR WE NOTICED ON OCCASION THE PASSENGER AIR BAG LITE WOULD NOT INDICATE ON.. TOOK IT BACK TO THE DEALER AND THEY TRIED IT OUT AND IT WORKED FOR THEM.THE SECOND TIME WE TOOK IT TO THE DEALER THEY DID SEE THE CHEVY SAID THAT THEY COULD RESET SOMETHING AND IT WOULD HELP. THE THIRD TIME WE TOO…
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JUST A FEW DAY'S AFTER BUYING OUR NEW CAR WE NOTICED ON OCCASION THE PASSENGER AIR BAG LITE WOULD NOT INDICATE ON.. TOOK IT BACK TO THE DEALER AND THEY TRIED IT OUT AND IT WORKED FOR THEM.THE SECOND TIME WE TOOK IT TO THE DEALER THEY DID SEE THE CHEVY SAID THAT THEY COULD RESET SOMETHING AND IT WOULD HELP. THE THIRD TIME WE TOOK IT BACK TO THEY PUT A NEW SENSOR IN THE SEAT.. NOW IT IS UP THERE A 4TH TIME FOR THEM TO SEE WHAT IS GOING ON... THEY DEALER HAS BEEN WONDERFUL ON TRYING TO TAKE CARE OF THE ISSUE... I HAVE LOOKED ON THE INTERNET AND THERE IS SEVERAL COMPLAINTS ON THIS... CAN WE JUST REQUEST THAT CHEVY LET US BUY ANOTHER MODEL? *TR
NHTSA ODI #10434408
Mileage unknown · Oct 3, 2011
Air Bags
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE FRONT AIR BAG LIGHT WOULD INTERMITTENTLY ILLUMINATE WHILE DRIVING 30 MPH AND ABOVE AND WHEN A PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT …
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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE FRONT AIR BAG LIGHT WOULD INTERMITTENTLY ILLUMINATE WHILE DRIVING 30 MPH AND ABOVE AND WHEN A PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI #10428349
8,000 miles · Sep 27, 2011
Air Bags
THE INITIAL PROBLEM WAS THE AIRBAG INDICATOR LIGHT DID NOT COME ON WHEN MY WIFE SAT DOWN IN THE PASSENGER SEAT. IT WAS AN INTERMITTENT PROBLEM WITH THE LIGHT NOT COMING ON TO SHOW THE AIRBAGS WERE ACTIVE. WE TOOK IT BACK TO THE DEALER AND THEY COULD NOT DUPLICATE IT. I WAITED ABOUT A WEEK AND IT HAPPENED AGAIN. I TOOK IT TO T…
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THE INITIAL PROBLEM WAS THE AIRBAG INDICATOR LIGHT DID NOT COME ON WHEN MY WIFE SAT DOWN IN THE PASSENGER SEAT. IT WAS AN INTERMITTENT PROBLEM WITH THE LIGHT NOT COMING ON TO SHOW THE AIRBAGS WERE ACTIVE. WE TOOK IT BACK TO THE DEALER AND THEY COULD NOT DUPLICATE IT. I WAITED ABOUT A WEEK AND IT HAPPENED AGAIN. I TOOK IT TO THE DEALER WITH THE AIRBAG LIGHT OFF WITH MY WIFE IN THE SEAT. THEY REPLACED THE SENSOR IN THE SEAT. FOR ABOUT A WEEK ALL WAS OK. THEN WE WERE COMING HOME FROM A SHOPPING TRIP AND MY WIFE SAT DOWN AND THE LIGHT INDICATING THE AIRBAGS WERE ACTIVE DID NOT COME ON. I DROVE DIRECTLY TO THE DEALER, ABOUT THIRTY MINUTES, AND WITH MY WIFE IN THE SEAT SHOWED HIM. THE SERVICE MANAGER CALLED GM AND WAS ON THE PHONE FOR ABOUT 45 MINUTES. THEY CONNECTED THE VEHICLE TO THE GM COMPUTER WITH MY WIFE IN THE SEAT AND RAN A NUMBER OF TESTS. THE GM PEOPLE INDICATED TO THE SERVICE MANAGER THAT THEY WERE AWARE OF THE PROBLEM AND TOLD HIM NOT TO TOUCH ANYTHING THAT THE VEHICLE MEETS ALL GOVERNMENT SPECIFICATIONS. THEY SAID THEY WOULD CALL BACK IN 24-48 HOURS. THEY DID AND CLAIMED THERE WAS NOTHING WRONG WITH THE AIRBAGS AND SAID ALL OF THE 2011 CHEVROLET CRUZES WERE THE SAME AS MINE. THEY SAID THERE WAS NOTHING MORE TO BE DONE. THE PROBLEM HAS NOT REOCCURRED YET, BUT WE ARE SKEPTICAL ABOUT THE OUTCOME AND NOTIFIED YOU FOLKS. I JUST HOPE IF WE HAVE A HEADON AND THE LIGHT INDICATES THE AIRBAG IS OFF WE WILL HAVE A PROBLEM AND GM WILL HAVE A PROBLEM. *TT
NHTSA ODI #10427649
9,600 miles · Aug 23, 2011
Air BagsCrashInjury
MY COMPLAINT IS THE SIDE AIRBAG. MY 12 YEAR DAUGHTER AND MYSELF WERE IN A T-BONE TYPE ACCIDENT WHEN ANOTHER CAR RAN A STOP SIGN. $9000.00 DAMAGE TO MY 2011 CRUZE AND THE AIRBAGS DID NOT DEPLOY ON THE SIDE.SHE WAS INJURED IN THE ACCIDENT I FEEL DUE TO THE AIRBAGS NOT DEPLOYING. I HAVE CALLED GM AND THE WILL INVESTIGATE BUT ACT AS…
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MY COMPLAINT IS THE SIDE AIRBAG. MY 12 YEAR DAUGHTER AND MYSELF WERE IN A T-BONE TYPE ACCIDENT WHEN ANOTHER CAR RAN A STOP SIGN. $9000.00 DAMAGE TO MY 2011 CRUZE AND THE AIRBAGS DID NOT DEPLOY ON THE SIDE.SHE WAS INJURED IN THE ACCIDENT I FEEL DUE TO THE AIRBAGS NOT DEPLOYING. I HAVE CALLED GM AND THE WILL INVESTIGATE BUT ACT AS IF ITS NO BIG DEAL...IT IS A BIG DEAL. *TR
NHTSA ODI #10421229
7,000 miles · Feb 22, 2011
Air BagsCrash
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT WAS INVOLVED IN A CRASH WHERE THE VEHICLE REAR ENDED ANOTHER VEHICLE AND WENT INTO A DITCH. THE CONTACT STATED THAT THEY COULD SMELL THE POWDER FROM THE AIR BAGS ALTHOUGH THEY DID NOT DEPLOY. AN ONSTAR REPRESENTATIVE CALLED AND STATED THAT THEY RECEIVED A MESSAGE STATING TH…
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TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT WAS INVOLVED IN A CRASH WHERE THE VEHICLE REAR ENDED ANOTHER VEHICLE AND WENT INTO A DITCH. THE CONTACT STATED THAT THEY COULD SMELL THE POWDER FROM THE AIR BAGS ALTHOUGH THEY DID NOT DEPLOY. AN ONSTAR REPRESENTATIVE CALLED AND STATED THAT THEY RECEIVED A MESSAGE STATING THAT THE AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE IT WOULD BE INSPECTED BY THE MANUFACTURER TO DETERMINE WHY THE AIR BAGS DID NOT DEPLOY. THE CURRENT AND FAILURE MILEAGES WERE 7,000.
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
Consequence & remedy
Consequence: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
Consequence & remedy
Consequence: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
Consequence & remedy
Consequence: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
Consequence & remedy
Consequence: THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence & remedy
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Additional source detail variants (2)
Steering:column
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Steering
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
AQ12002 · Chapman Chevrolet / Cruze Engine Recall
Opened Oct 15, 2012 · Closed Oct 20, 2014
Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:gasoline
NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information request (IR) letter to Chapman Chevrolet on October 16, 2012.Chapman Chevrolet responded to this request on November 8, 2012.To gather additional information, NHTSA mailed an IR letter to General Motors LLC (GM) on February 25, 2013.GM responded to this request on April 1, 2013.NHTSA then issued a second IR letter to Chapman Chevrolet on July 2, 2013.Chapman Chevrolet supplied their response on July 30, 2013. NHTSA?s investigation indicated that Chapman Chevrolet sold and delivered 23 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Chapman Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated October 1, 2014, Chapman Chevrolet paid compromised civil penalties in the amount of $50,000.This Audit Query is closed.
PE12010 · Engine Compartment Fire
Opened Mar 28, 2012 · Closed Jul 19, 2012
Status: closed (inferred from source dates) · Engine
In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.
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