The CUE system freezes up and is unusable. It is intermittant.
2017 Cadillac Xts
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2017 Cadillac Xts do not stand out strongly from the model-year median of 22.
About this comparison →How this year compares
Owner complaints by model year
Compare all Xts years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 13 of 24 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 10 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Suspension. Review the 3 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 2 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
8 reportsThe cue system on my Cadillac cracked and it’s affecting my screen. No music no navigation. No air nothing and an annoying beep every 60 seconds.
LAST YEAR, WE BOUGHT OUR CAR FROM A DEALERSHIP USED. WE NOTICED THE CADILLAC CUE WAS VERY GLITCHY. WE TOOK IT INTO THE DEALERSHIP AND THEY CALIBRATED THE SYSTEM. WE WERE ON A TRIP USING THE GPS AND IT GLITCHED SEVERAL TIMES. HAD TO PULL OVER AND SET UP OUR PHONES. NOTHING WORKS IN THE CADILLAC CUE WHEN THIS HAPPENS. CLIMATE CONT…
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LAST YEAR, WE BOUGHT OUR CAR FROM A DEALERSHIP USED. WE NOTICED THE CADILLAC CUE WAS VERY GLITCHY. WE TOOK IT INTO THE DEALERSHIP AND THEY CALIBRATED THE SYSTEM. WE WERE ON A TRIP USING THE GPS AND IT GLITCHED SEVERAL TIMES. HAD TO PULL OVER AND SET UP OUR PHONES. NOTHING WORKS IN THE CADILLAC CUE WHEN THIS HAPPENS. CLIMATE CONTROL, GPS, APPS, WIFI, AND MUSIC. TOOK IT BACK, TOLD IT WAS NO LONGER UNDER WARRANTY AND GM WAS AWARE OF ALL THE ISSUES YET REFUSE TO DO A RECALL. DEALERSHIP SAID EVENTUALLY IT WOULD SHATTER. WELL, YESTERDAY, WE GOT IN OUR CAR AND NOTICED IT HAD IN FACT SHATTERED. TOP RIGHT CORNER AND BOTTOM LEFT CORNER. THIS IS A HUGE HAZARD AS IT WOULD CUT SOMEONE. THE SYSTEM GLITCHES WHETHER THE CAR IS MOVING OR SETTING STILL IN PARK. CALLED GM TODAY AND THEY BASICALLY SAID IT WAS ON US.
THE CADILLAC CUE SCREEN FREEZES WHILE I AM DRIVING THE CAR (VEHICLE IN MOTION - OR COULD BE STOPPED AT RED LIGHT, BUT ENGINE IS ON). THIS HAS HAPPENED DOZENS OF TIMES DURING THE PAST 1 YEAR THAT I HAVE OWNED THE CAR. I AM SUDDENLY UNABLE TO INCREASE/DECREASE VOLUME, CHANGE RADIO STATION, CANNOT USE GPS, CANNOT ADJUST ANYTHING O…
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THE CADILLAC CUE SCREEN FREEZES WHILE I AM DRIVING THE CAR (VEHICLE IN MOTION - OR COULD BE STOPPED AT RED LIGHT, BUT ENGINE IS ON). THIS HAS HAPPENED DOZENS OF TIMES DURING THE PAST 1 YEAR THAT I HAVE OWNED THE CAR. I AM SUDDENLY UNABLE TO INCREASE/DECREASE VOLUME, CHANGE RADIO STATION, CANNOT USE GPS, CANNOT ADJUST ANYTHING ON THE CUE SCREEN -- IT IS COMPLETELY FROZEN. THE ONLY WAY TO GET IT WORKING AGAIN - PULL OFF TO SIDE OF ROAD. SHUT ENGINE OFF; GET OUT OF CAR; LOCK THE CAR DOORS; RE-ENTER THE CAR; START THE VEHICLE ENGINE - USUALLY THE CUE SCREEN IS ONCE AGAIN RESPONSIVE AT THIS POINT. THIS IS A MAJOR PAIN AS DURING A RECENT 1 HOUR DRIVE TO PENNSYLVANIA, IT HAPPENED 4 TIMES AND I HAD TO PULL OVER TO THE SHOULDER OF INTERSTATE HIGHWAY I-195. EXITING ANY VEHICLE ON AN INTERSTATE HIGHWAY IS SOMEWHAT NERVE-RACKING.
PROBLEM #1 - TRUNK OPENS BY ITSELF (SOMETIMES WHILE VEHICLE IS STATIONARY & LOCKED (I.E., PARKED FOR THE NIGHT - ENGINE OFF); OTHER TIMES THE TRUNK OPENS BY ITSELF WHILE I AM DRIVING/MOVING (ENGINE OBVIOUSLY ON); OTHER TIMES WHILE THE ENGINE IS ON AND THE VEHICLE IS STATIONARY (I.E., VEHICLE IS AT IDLE). I KNOW FOR A FACT THAT T…
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PROBLEM #1 - TRUNK OPENS BY ITSELF (SOMETIMES WHILE VEHICLE IS STATIONARY & LOCKED (I.E., PARKED FOR THE NIGHT - ENGINE OFF); OTHER TIMES THE TRUNK OPENS BY ITSELF WHILE I AM DRIVING/MOVING (ENGINE OBVIOUSLY ON); OTHER TIMES WHILE THE ENGINE IS ON AND THE VEHICLE IS STATIONARY (I.E., VEHICLE IS AT IDLE). I KNOW FOR A FACT THAT THESE EPISODES OCCURRED WITHOUT ME PRESSING THE TRUNK BUTTON - WHETHER IT BE THE INSIDE/DOOR TRUNK BUTTON; KEY FOB TRUNK VUTTON; OR THE TRUNK RELEASE ON THE TRUNK ITSELF. IT IS A SAFETY HAZARD TO HAVE THE TRUNK SUDDENLY OPEN WHILE DRIVING AT 70 MPH OR WHILE DRIVING AT 35 MPH (CAN HAPPEN AT ANY SPEED, INCLUDING 0 [ZERO]). IT IS A SECURITY MATTER AS WHEN PARKED AND THE TRUNK OPENS BY ITSELF, IT LEAVES ME VULNERABLE TO THEFT OF MY PROPERTY. PROBLEM #2 - DRIVER DOOR LOCK. THE DRIVER'S DOOR MYSTERIOUSLY UNLOCKS AT TIMES (ONLY THE DRIVER'S DOOR UNLOCKS -- THE OTHER 3 DOORS REMAIN LOCKED) - . SO FAR, THIS ONLY OCCURS WHILE THE ENGINE IS OFF AND THE VEHICLE IS STATIONARY AND PARKED. I HAVE NOTICED BY NOW THAT ON OVER 10 OCCASIONS, MY DRIVERS DOOR (ONLY) IS ALREADY UNLOCKED WHEN I APPROACHED THE VEHICLE. THE "PASSIVE LOCK" FEATURE IS ON, SO THE CAR AUTOMATICALLY LOCKS ITSELF AS I WALK AWAY FROM IT (AND I ALWAYS LISTEN FOR HORN CHIRP WHILE WALKING AWAY INDICATING THAT THE CAR HAS LOCKED ITSELF). OTHER TIMES, I DOUBLE-CHECK THE LOCKING BY EITHER USING THE KEY FOB OR DEPRESS THE INSIDE POWER LOCK POWER DOOR LOCK SWITCH OR PRESS THE UNLOCK/LOCK SMALL BUTTON ON THE EXTERIOR DRIVER DOOR HANDLE. WHEN I FIND THE DRIVER'S DOOR UNLOCKED, IT IS IMPOSSIBLE FOR ME TO MANUALLY RE-LOCK THE CAR. IF I PRESS THE INTERIOR POWER DOOR LOCK BUTTON, ALL 4 DOOR LOCKS LOCK MOMENTARILY, THEN ALL 4 DOORS UNLOCK THEMSELVES - (SO NOW ALL 4 DOORS ARE UNLOCKED). THE ONLY WAY FOR ME TO LOCK THE CAR AT THIS POINT IS TO USE THE KEY FOB.
TL* THE CONTACT OWNED A 2017 CADILLAC XTS. AFTER THE CONTACT PARKED AND EXITED THE VEHICLE, THE ENTIRE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. NO ONE WAS INJURED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEA…
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TL* THE CONTACT OWNED A 2017 CADILLAC XTS. AFTER THE CONTACT PARKED AND EXITED THE VEHICLE, THE ENTIRE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. NO ONE WAS INJURED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 19,563. *JS
THE LANE DEPARTURE AND LANE KEEP ASSIST, BOTH SAFETY FEATURES, DO NOT WORK WITH ANY DEGREE OF CONSISTENCY. THEY ONLY WORK OCCASIONALLY. 2 DEALERS CONFIRMED THE PROBLEM BUT WITHOUT A FACTORY FIX THEY ARE UNABLE TO REMEDY THE PROBLEM.
ALAMO RENTAL CAR PUT MY WIFE AND SON AND ME IN A 2017 CADILLAC XTS AT DENVER INTERNATIONAL AIRPORT ON THURSDAY 2 FEBRUARY 2017. WHILE DRIVING TO BOULDER ON A 75-MPH HIGHWAY I HAD TO ADJUST THE DRIVER'S SEAT. ADJUSTING THE DRIVER'S SEAT MEANT ALSO HAVING TO ADJUST THE MIRRORS. I KNEW I COULD ADJUST THE MIRRORS BY FEELING FOR …
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ALAMO RENTAL CAR PUT MY WIFE AND SON AND ME IN A 2017 CADILLAC XTS AT DENVER INTERNATIONAL AIRPORT ON THURSDAY 2 FEBRUARY 2017. WHILE DRIVING TO BOULDER ON A 75-MPH HIGHWAY I HAD TO ADJUST THE DRIVER'S SEAT. ADJUSTING THE DRIVER'S SEAT MEANT ALSO HAVING TO ADJUST THE MIRRORS. I KNEW I COULD ADJUST THE MIRRORS BY FEELING FOR BUTTONS WITH MY LEFT HAND. UNFORTUNATELY, ONE OF THE BUTTON OPTIONS WAS DESIGNED TO COLLAPSE THE SIDE MIRRORS; THIS I DID NOT KNOW. IMAGINE MY SURPRISE WHEN, AT HIGHWAY SPEEDS, BOTH SIDE MIRRORS DISAPPEARED. I TRIED TO UNDO MY UNEXPECTED ERROR BUT COULD NOT SUCCEED BY TOUCH. MY WIFE AND SON HAD TO SERVE AS "HUMAN SIDE MIRRORS" UNTIL, AFTER MANY MILES WITH NO EXIT, I COULD MAKE A SERIES OF RIGHT-HAND TURNS, STOP IN A PARKING LOT, AND CONSULT AN OWNER'S MANUAL ONLINE. WHY WOULD GENERAL MOTORS HAVE DESIGNED THE SIDE MIRRORS TO BE COLLAPSABLE WHILE THE CAR WAS IN MOTION? I MIGHT IMAGINE WANTING TO COLLAPSE THE MIRRORS WHILE ROLLING SLOWLY INTO A TIGHT PARKING SPACE OR GARAGE, BUT I CAN THINK OF NO EXCUSE FOR ALLOWING THE COLLAPSE FUNCTION TO OPERATE WHILE DRIVING AT HIGHWAY SPEEDS. WE COULD HAVE BEEN KILLED. ANYONE COULD HAVE BEEN KILLED.
Official recalls
0No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1EA21002 · Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021 · No close date supplied
Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
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